The core features for time tracking are solid and reliable. It does a good job of tracking user activity and providing insights into how time is spent. The productivity rating list, in concept, is very useful because it lets you classify websites as productive or unproductive, which can help with better team oversight. Review collected by and hosted on G2.com.
The billing system is confusing and frustrating. A discount was initially offered but removed without any prior notice. The updated pricing mechanism quickly charges the credit card as soon as a user is added, even if that user is mistakenly added and removed within minutes. It is unclear how these charges are adjusted or credited back, which creates uncertainty. On top of that, the productivity rating feature glitches frequently in Chrome. Unless you hard refresh the page, it often fails to register updates, which slows down the process of managing website classifications. Review collected by and hosted on G2.com.
Hi Abid,
Thank you for taking the time to share such a detailed review. We’re glad to hear the core time-tracking features and productivity insights are working well for your team. It’s great to know these tools are helping you maintain visibility, accountability, and trust across a distributed workforce.
We also want to acknowledge the frustrations you raised around billing and the productivity rating experience in Chrome. Your feedback is valid, and we’re sorry for the inconvenience it caused. The billing workflow should feel predictable and transparent, and we understand how unexpected charges or unclear credits can create uncertainty. We’ll be reviewing this with our billing and product teams to help make this smoother.
If you’re open to it, we’d appreciate the chance to look into your specific billing situation and ensure everything is corrected. Please reach out to our support team, and we’ll take care of it.
Thank you again for the honest feedback. It helps us keep improving and build a better experience for you and the teams who rely on Time Doctor every day.
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