Tiledesk Features
Communication (5)
Pop-up Chat
As reported in 12 Tiledesk reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Based on 12 Tiledesk reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Based on 12 Tiledesk reviews. Sends automated emails to further engage clients and potential clients.
In-App Messaging
Based on 12 Tiledesk reviews. Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 12 Tiledesk reviews.
Internal Use (6)
Customization
As reported in 12 Tiledesk reviews. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 12 Tiledesk reviews.
Lead Development
As reported in 12 Tiledesk reviews. Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. 11 reviewers of Tiledesk have provided feedback on this feature.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 12 reviewers of Tiledesk have provided feedback on this feature.
Customer Profiles
Allows for the creation of profiles for contacts and customers. 12 reviewers of Tiledesk have provided feedback on this feature.
Platform (6)
Multilingualism
Can support effective translation for a wide variety of languages, even uncommon ones.
Quality
Quality control is performed by post-editing or by using a glossary.
Real-Time
Translation support is provided with near real-time responses during customer engagement.
Artificial Intelligence
Uses machine translation technologies to provide translation support.
Self-Improving
Continuously refines and improves translation support methods.
Volume
The translation engine is able to provide translation support to a large volume of translation requests.
Channel (4)
Security
All messages are either immediately deleted, or held in a secure location following regulations.
Omnichannel
Provides translation across all support channels like chat, ticketing, email, etc.
Privacy
Communication security meets HIPAA, GDPR, and CCPA regulatory standards.
Anonymity
Customer's anonymity is maintained.
Customer Support (3)
Text
Is able to process inquiries submitted by text data from live chat, email, or SMS
Speech
Comprehends human speech and can transcribe it to text for processing
Knowledge Base
The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries
Automation (11)
Ticket Resolution
The platform is able to automatically determine how to resolve help tickets without assistance by human agents
Customization
The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence
Intelligent Routing
When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to
Sales Follow-Up
Allows users to automate responses to sales leads across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Artificial Intelligence (3)
Learning
The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses
Language
Multilingual capabilities allow the AI to process inquiries from many languages
Conversational AI
The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers
Generative AI (6)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Autonomy (8)
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Outbound Sales (5)
Follow-Up Scheduling
Allows the AI agent to schedule and automate follow-ups based on prospect engagement.
Prospect Prioritization
Provides users the ability to prioritize outreach efforts based on lead scoring or engagement metrics.
Multichannel Campaign Execution
Enables the AI agent to automate outreach across multiple channels, such as email, SMS, and social media.
Personalized Outreach
Allows the AI agent to tailor outreach messages based on customer profiles or past interactions.
Outreach Performance Analytics
Allows users to track and analyze the effectiveness of automated outbound campaigns.
Inbound Sales (5)
Data Enrichment
Allows the AI agent to enhance inbound lead profiles by gathering additional information from external sources.
Inquiry Routing
Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Real-Time Engagement
Enables the AI agent to respond instantly to inbound inquiries, improving response times.
Lead Qualification
Enables the AI agent to assess inbound leads and determine their sales readiness.
Customer Query Resolution - AI Customer Support Agents (5)
Automated Ticket Resolution
Allows the AI agent to autonomously resolve customer queries without human intervention.
Contextual Response Generation
Enables the AI agent to provide accurate answers based on the context of customer inquiries.
Sentiment Analysis
Allows the AI agent to analyze customer sentiment and adjust responses accordingly.
Knowledge Base Utilization
Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.
Multilingual Support
Provides users the ability to interact with the AI agent in multiple languages for global support.
Customer Interaction Automation - AI Customer Support Agents (4)
Proactive Customer Outreach
Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.
Feedback Collection
Provides users the ability to automate gathering and analyzing customer feedback after interactions.
Escalation Handling
Allows the AI agent to identify when issues require human intervention and escalate them appropriately.
Workflow Optimization
Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.
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