What do you like best?
The DataBank has amazing customer service. Through the initial testing phase, through training, and through troubleshooting, The DataBank has been a great solution for us. We previously used two blackbaud systems - one for donors and another for activists & communication - that were expensive and did not communicate with each other. The DataBank has solved that for us and they support like-minded, small nonprofits. I feel like I know their team well through their quick troubleshooting and frequent small group trainings - Marcos is the best. While there are kinks to learning any new system, and some things feel like the long way to do things, they are an attentive company that actually takes feedback into consideration or will walk you through to meet your goals.
What do you dislike?
Sometimes it takes longer than I would like to set up queries based on how Convio/Blackbaud worked - but it's a more methodical process now. The DataBank partnership with SoftEdge for Advocacy is great, but still lacking a lot of tools/connections for local and state-based legislation. It still takes me a bit to get the process correct in selecting my audience(s) for Powermail, but all and all a solid product and a company I would feel good recommending to my colleagues.
Recommendations to others considering the product
Definitely try it out - especially if you are using multiple systems and you are an advocacy organization. I cannot compare The Databank to Salsa, The Action Network, or NationBuilder, but I would definitely recommend over more expensive Blackbaud products (in our experience).
What business problems are you solving with the product? What benefits have you realized?
We had two separate systems previously to manage donors vs managing activists & email communication - The Data Bank has solved this for us. Even though our previous systems were from the same company, they didn't work together and any solutions would cost us even more money. The customer service and personal touch wasn't there. We are saving money and time with The DataBank.