The Databank For Nonprofit Organizations Reviews & Product Details

The Databank has all the tools we need to create forms, automated emails and basic digital marketing materials for non-profit fundraising campaigns. Among other things, we can track people that have signed up for events and know which plan they selected. We can add custom codes to specific plans to help with accounting organization. The support team at Databank is very hands-on and can help walk us through campaign creation and management tasks. Review collected by and hosted on G2.com.

The amount of customization options can be a bit confusing to deal with at first. This isn't really the type of software where you can go in and know what to do intuitively. There aren't any straightforward instructions for starting campaigns and adding different options to them. We had to have Databank start our initial campaigns and learn how to create and manage them on our own overtime. Review collected by and hosted on G2.com.

The Databank has many features that allow users to customize donation campaigns. We can use the platform for charitable event registrations and general online donations. We can embed multi-page registration forms in our website by just pasting a small bit of script where we want the form to appear. We can add many different donation types and tiers to give donors more options to contribute. They have an engaging donation progress bar that can be used to monitor donation activity. Review collected by and hosted on G2.com.

The general user interface and form designs look quite old and don't seem optimized for many of today's web browsers. Setting up campaigns can be a bit confusing as there are many different fields and sub-pages that we have to configure, which can be hard to keep track of. Review collected by and hosted on G2.com.

It gets the job done - it's got a lot of features for sure! Honestly, there's not much that I like about The Data Bank. It was awful to use. Review collected by and hosted on G2.com.

It's very difficult to use, both for myself and my colleagues. It doesn't sync well with itself or with other programs. I don't know anyone who actually feels confident using it. Review collected by and hosted on G2.com.

Information is easily accessible because of quick search function. Review collected by and hosted on G2.com.

No functions to simplify the work for example, can’t duplicate campaigns Review collected by and hosted on G2.com.

The DataBank has amazing customer service. Through the initial testing phase, through training, and through troubleshooting, The DataBank has been a great solution for us. We previously used two blackbaud systems - one for donors and another for activists & communication - that were expensive and did not communicate with each other. The DataBank has solved that for us and they support like-minded, small nonprofits. I feel like I know their team well through their quick troubleshooting and frequent small group trainings - Marcos is the best. While there are kinks to learning any new system, and some things feel like the long way to do things, they are an attentive company that actually takes feedback into consideration or will walk you through to meet your goals. Review collected by and hosted on G2.com.

Sometimes it takes longer than I would like to set up queries based on how Convio/Blackbaud worked - but it's a more methodical process now. The DataBank partnership with SoftEdge for Advocacy is great, but still lacking a lot of tools/connections for local and state-based legislation. It still takes me a bit to get the process correct in selecting my audience(s) for Powermail, but all and all a solid product and a company I would feel good recommending to my colleagues. Review collected by and hosted on G2.com.