Textedly Reviews & Product Details

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Seller

Textedly

Discussions

Textedly Community

Languages Supported

English

Solution Type

All-in-One

Overview by

James K

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by Textedly.

14-Day Free Trial

Free Trial

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Textedly Integrations

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Textedly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Textedly, and what problem is it built to solve?

Textedly is an SMS marketing platform designed to help small and mid-level businesses grow. It brings bulk texting, text-to-pay, and review features together for business text messaging.

What languages does Textedly support?

Textedly supports 1 language: English.

What company sizes and industries is Textedly the best fit for?

Textedly has a particularly strong fit signal among small businesses and mid-market teams, with positive use also represented in several industries. The most visible segments include:

Company size — Small businesses and mid-market organizations, with enterprise teams represented as well.
Industries — Nonprofit organizations, construction, higher education, retail, real estate, and healthcare.

How long does it take to implement Textedly across a team?

Getting Textedly live is most commonly reported as taking under a month, though the experience can vary, particularly when number registration is involved.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also common
1–3 months	Less common

What customer support options does Textedly provide, and how do users find the overall support experience?

Textedly provides phone, email/help desk, and chat support, with 24/7 live-rep coverage. The support experience is often described as responsive, friendly, and useful for resolving setup and account questions, though some users encounter slower or less helpful interactions.

What is the experience like for teams switching to Textedly from another tool?

Moving to Textedly from other texting and marketing tools—including EZ Texting, SimpleTexting, Remind, and Mailchimp—has been driven by needs such as lower costs, easier mass messaging, or a simpler interface. The transition can bring faster, more straightforward group communication and responsive support, though number registration and initial setup may still take effort.

What features or capabilities could make Textedly even more useful?

Textedly could be more useful with stronger contact organization, improved mobile access, and deeper campaign insights. Recurring improvement requests include:

Contact management — Make tags, groups, and contact updates more flexible, including easier subgroup targeting and duplicate detection.
Mobile access — Provide a more capable mobile experience for sending messages and managing replies away from a computer.
Reporting — Add more detailed analytics and engagement tracking for campaigns.
Message composition — Offer more room for longer messages and clearer visibility into how characters and media affect message usage.

G2 reviews are authentic and verified.

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Madeline S.

Office Administrator

Mid-Market (51-1000 emp.)

9/17/2026

"Easy, Personal, Effective"

5/5

What do you like best about Textedly?

The ease of being connected to a real person! Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I do wish I could make users resubscribe, but I understand why that is not an option! Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find it easy to connect with a real person through Textedly. We strive to provide personalized and effective communication solutions.

Best,

Ally

Pedro A.

Partnership Development

Small-Business (50 or fewer emp.)

9/29/2026

"Efficient Communication, Exceptional Support"

5/5

What do you like best about Textedly?

I like Textedly's ability to communicate with large masses very efficiently. The quick customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I think that the application to have a 10 DLC number is a bit more complicated and should have more clear instructions. I think more in-depth instructions would be helpful. As sometimes they were vague. It was relatively easy if it wasn't for the rejection of my application. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Pedro,

Thank you for sharing your feedback! We’re glad Textedly helps you reach large groups quickly and that our support team has been helpful. We appreciate your comments about the 10DLC application process and clearer instructions—we’ll share them with our team.

Best,

Emily

Verified User in Retail

Small-Business (50 or fewer emp.)

10/15/2026

"Easy to Use, with Fantastic Support from Textedly"

5/5

What do you like best about Textedly?

It’s easy to use, and I’ve also had great support from their team whenever I’ve needed help. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

It’s not Textedly’s fault, but it took a bit of work to get the local phone number approved. But their team was fantastic walking me through the process. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

Thank you for sharing your experience! We’re glad Textedly makes it easy to keep your clients informed about offers and sales. We appreciate your patience with the local number approval process and are happy our team could guide you through it.

Best,

Emily

Bryson M.

Business Owner

Small-Business (50 or fewer emp.)

4/22/2026

"Quick, Easy Communication and Job Offers for External Team Members"

4.5/5

What do you like best about Textedly?

We can communicate with multiple employees at once and quickly offer jobs to our external team members. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages.

I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that Textedly is helping you communicate and offer jobs to your external team members efficiently. We understand your frustration with the scrolling issue and the automatic closed message. We'll pass this feedback along to our development team for consideration!

Best,

Ally

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

Originally submitted 1/13/2026

"User-Friendly and Efficient Communication Tool"

5/5

What do you like best about Textedly?

I appreciate Textedly for the speed of sending messages, which helps when communicating with a large pool of staff. I like that it allows us to add images as well. The ease of use and the support are standouts for me, and the initial setup was pretty simple. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

N/A Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're glad to hear that you find Textedly to be a speedy and efficient communication tool, and that you appreciate the ability to add images. We strive to provide a user-friendly experience and excellent support, so it's great to know that you've had a positive experience with us.

Best,

Ally

Bridget L.

HR Generalist

Mid-Market (51-1000 emp.)

8/25/2026

"Instant Communication for 250+ Employees"

5/5

What do you like best about Textedly?

Being able to communicate with our 250+ employees in an instant when not all have access to email. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Wish there was an app so if I am out of office or away from my desk can send a text out. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Bridget,

We're glad to hear that Textedly is helping you communicate with your employees efficiently. We do now have an app that is available in the Apple store and on Android, so be sure to check that out! Thank you for choosing Textedly!

Best,

Emily

Alicia C.

Founder, CEO

Small-Business (50 or fewer emp.)

9/2/2026

"Great Text Visibility and Alerts, but Replying Still Requires Logging In"

3.5/5

What do you like best about Textedly?

I like being able to access my text messages through email. I also appreciate getting a notification on my mobile phone whenever a new text comes in. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Not being able to respond via text or email. Some of my messages received need a quick turnaround and logging in may not be an option. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Alicia,

We're glad to hear that you appreciate the text visibility and alerts! We are continuously working on improving our platform to provide a better user experience. Thank you for your feedback!

Best,

Emily

Past P.

Past President

Small-Business (50 or fewer emp.)

9/9/2026

"Flexible Monthly Plans and Great Pricing"

5/5

What do you like best about Textedly?

Flexible plans and pricing for the monthly packages Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish there were a few more plans "in between" the ones you have now. Additional tiers with a few more price points. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi there,

We're glad to hear that you like our flexible monthly plans and pricing. We appreciate your feedback about wanting more plans, and we will definitely take that into consideration for future updates. Thank you for choosing Textedly!

Best,

Emily

Marissa F.

Small-Business (50 or fewer emp.)

6/29/2026

"Perfect for My Boutique Live Selling"

5/5

What do you like best about Textedly?

I use Textedly for my boutique business, and it helps more people find my live videos when I'm live selling product. It's easy to use and the customer service is exceptional. I mostly just do simple text sends, and everything is pretty perfect for me. I have it connected to a Google Sheet so it automatically adds customer info to Textedly. The initial setup was very smooth with no problems at all. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

{"I can’t really think of anything I do like!","Nope everything is pretty perfect for me."} Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

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Hi Marissa,

We really appreciate you sharing this and are so glad to hear our platform and customer service are working well for your business. Thank you for being a Textedly Customer!

Best,

Emily

Verified User in Restaurants

Small-Business (50 or fewer emp.)

5/5/2026

"Finally a Direct Way to Reach Customers Without Relying on Social Media"

4.5/5

What do you like best about Textedly?

Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it.

The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business.

Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them.

While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels.

Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free.

Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing.

Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet.

That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. Review collected by and hosted on G2.com.

What problems is Textedly solving and how is that benefiting you?

Textedly solves the biggest issue we’ve had with marketing — actually reaching our customers.

With social media, you can spend time creating posts and still have no idea who’s seeing them. Textedly gives us a direct, reliable way to communicate without relying on algorithms.

It also saves a ton of time. Instead of constantly creating new posts, we can send a quick message in seconds and get information out immediately.

As our subscriber list grows, this is going to be one of our most valuable tools for promotions and events. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

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We're thrilled to hear that Textedly has been such a valuable and efficient tool for reaching your customers! Our team is dedicated to providing a user-friendly platform and exceptional support, and we're glad to hear that Paige has been so helpful. We understand that there may be a learning curve at the beginning, but we're here to assist you every step of the way. Thank you for choosing Textedly, and we look forward to supporting your business as it continues to grow.

Best,

Ally