TeamDynamix IT Service Management Features

Incident Management (5)

Automate Ticket Routing: As reported in 22 TeamDynamix IT Service Management reviews. Routes tickets automatically to the appropriate user.
Ticket Prioritization: Prioritizes tickets based on factors configured by the user. 21 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Ticket Notifications: Notifies the IT team when a ticket needs action. 23 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Knowledge Base: Provides a forum for answers to common questions. This feature was mentioned in 22 TeamDynamix IT Service Management reviews.
Knowledge Base/Ticket Integration: Based on 21 TeamDynamix IT Service Management reviews. Integrates knowledge base articles into a ticket.

Reporting (3)

Access & Usability (4)

Mobile: As reported in 17 TeamDynamix IT Service Management reviews. Enables access to service desk features via mobile device.
Self Service: As reported in 21 TeamDynamix IT Service Management reviews. Enables employees to view the status of their tickets.
Active Directory: Provides a directory of all users within an organization. 19 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Multi-Channel Access: As reported in 13 TeamDynamix IT Service Management reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Portfolio Management (4)

Portfolio Types: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Define multiple types of portfolios for projects, programs, and services.
Planning: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Plan activities and tasks across various portfolios or programs.
Alignment: Based on 19 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Align different kinds of portfolios with business and financial goals.
Portfolio Mix: Based on 17 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Create the optimal mix of portfolios to achieve operational and financial goals.

Project Management (3)

Dependencies: Based on 24 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Manage dependencies between projects from one or multiple portfolios.
Priorities: Based on 26 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Assign priorities for projects that are part of portfolios.
Lean Management: Based on 17 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Include lean project management features and best practices.

Resource Management (3)

Definition: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Identify human and material resources and assign them to projects and portfolios.
Allocation: Based on 21 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Resources can be allocated and reallocated across multiple projects and portfolios.
Optimization: Based on 20 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Improve resource utilization across various projects and portfolios.

Data & Analytics (4)

Data Consolidation: Based on 18 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Consolidate project and portfolio data from separate sources.
Visualizations: Based on 20 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provide custom project and portfolio monitoring visualizations.
Performance: Based on 21 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Monitor the performance of different types of portfolios.
Risk Analysis: Based on 18 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Perform risk analysis at the portfolio or project level.

Administration (3)

Change Management: Based on 31 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.
Asset Management: Based on 28 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.
Reports & Analytics: Based on 34 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Service Desk (3)

Help Desk: Based on 34 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.
Incident Reports: Based on 33 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow: Based on 35 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Functionality (4)

Ticketing System: Based on 29 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging: Based on 19 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tracks action-by-action asset performance with machine- or human-readable logs.
Alerting: Based on 24 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.
Automation: Based on 26 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.

Management (9)

Reporting: Based on 29 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console: Based on 27 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management: Based on 23 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.
Asset Management: Based on 23 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation: Based on 15 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Controls policies and configurations across business applications and hardware.
Central Dashboard: Based on 14 TeamDynamix IT Service Management reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.
Asset Policy Management: Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. 11 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Risk Management: Implement risk management policies, and push policy updates to various assets across a business network.
Integrations: Integrate with other software solutions, such as spend management and software asset management. This feature was mentioned in 11 TeamDynamix IT Service Management reviews.

Asset Inventory (5)

Hardware Asset Inventory: Create an inventory of a company's hardware assets. This feature was mentioned in 14 TeamDynamix IT Service Management reviews.
Software Asset Inventory: Create an inventory of a company's software assets. 12 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Cloud Asset Inventory: As reported in 10 TeamDynamix IT Service Management reviews. Create an inventory of a company's cloud assets.
Mobile Asset Inventory: Create an inventory of a company's mobile assets. 10 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Asset Discovery: Detect new assets as they enter a network and add them to asset inventory. This feature was mentioned in 12 TeamDynamix IT Service Management reviews.

Generative AI (2)

Strategy - Project and Portfolio Management (10)

Simulation: Simulate the outcomes of various business case scenarios and mix of projects
Tracking: Monitor the efficiency of strategic plans and how they are impacted by projects and portfolios
Planning: Create plans to implement activities to achieve strategic objectives
Objectives: Define strategic objectives related to project and portfolio management
Visiblity: Provide a 360 view of all projects and portfolios and their corresponding strategies
Alignment: Align project and portfolios with the strategic objectives of the company
Risk Management: Mitigate risks related to projects and portfolios that may impact strategic objectives
Implementation: Deploy strategic planning to project and portfolio management activities
Optimization: Help with continuous improvement and to adapt to strategy updates and market changes
Prioritization: Assign priorities to projects and portfolios based on strategic objectives

Agentic AI - Service Desk (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - IT Asset Management (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - IT Service Management (ITSM) Tools (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives