TeamDynamix IT Service Management Features

Incident Management (5)

Automate Ticket Routing: Routes tickets automatically to the appropriate user. This feature was mentioned in 22 TeamDynamix IT Service Management reviews.
Ticket Prioritization: As reported in 21 TeamDynamix IT Service Management reviews. Prioritizes tickets based on factors configured by the user.
Ticket Notifications: Notifies the IT team when a ticket needs action. 23 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Knowledge Base: Based on 22 TeamDynamix IT Service Management reviews. Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration: Based on 21 TeamDynamix IT Service Management reviews. Integrates knowledge base articles into a ticket.

Reporting (3)

Access & Usability (4)

Mobile: As reported in 17 TeamDynamix IT Service Management reviews. Enables access to service desk features via mobile device.
Self Service: Based on 21 TeamDynamix IT Service Management reviews. Enables employees to view the status of their tickets.
Active Directory: Based on 19 TeamDynamix IT Service Management reviews. Provides a directory of all users within an organization.
Multi-Channel Access: Based on 13 TeamDynamix IT Service Management reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal.

Portfolio Management (4)

Portfolio Types: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Define multiple types of portfolios for projects, programs, and services.
Planning: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Plan activities and tasks across various portfolios or programs.
Alignment: Based on 19 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Align different kinds of portfolios with business and financial goals.
Portfolio Mix: Based on 17 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Create the optimal mix of portfolios to achieve operational and financial goals.

Project Management (3)

Dependencies: Based on 24 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Manage dependencies between projects from one or multiple portfolios.
Priorities: Based on 26 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Assign priorities for projects that are part of portfolios.
Lean Management: Based on 17 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Include lean project management features and best practices.

Resource Management (3)

Definition: Based on 22 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Identify human and material resources and assign them to projects and portfolios.
Allocation: Based on 21 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Resources can be allocated and reallocated across multiple projects and portfolios.
Optimization: Based on 20 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Improve resource utilization across various projects and portfolios.

Data & Analytics (4)

Data Consolidation: Based on 18 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Consolidate project and portfolio data from separate sources.
Visualizations: Based on 20 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provide custom project and portfolio monitoring visualizations.
Performance: Based on 21 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Monitor the performance of different types of portfolios.
Risk Analysis: Based on 18 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Perform risk analysis at the portfolio or project level.

Administration (3)

Change Management: Based on 31 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system.
Asset Management: Based on 28 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization.
Reports & Analytics: Based on 34 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights.

Service Desk (3)

Help Desk: Based on 34 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help.
Incident Reports: Based on 33 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow: Based on 35 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Functionality (4)

Ticketing System: Based on 29 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging: Based on 19 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Tracks action-by-action asset performance with machine- or human-readable logs.
Alerting: Based on 24 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues.
Automation: Based on 26 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance.

Management (9)

Reporting: Based on 29 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console: Based on 27 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management: Based on 23 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets.
Asset Management: Based on 23 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation: Based on 15 TeamDynamix IT Service Management reviews and verified by the G2 Product R&D team. Controls policies and configurations across business applications and hardware.
Central Dashboard: Based on 14 TeamDynamix IT Service Management reviews. Provide immediate insights, information, and updates on IT assets from a central dashboard.
Asset Policy Management: Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. This feature was mentioned in 11 TeamDynamix IT Service Management reviews.
Risk Management: Implement risk management policies, and push policy updates to various assets across a business network.
Integrations: Integrate with other software solutions, such as spend management and software asset management. 11 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.

Asset Inventory (5)

Hardware Asset Inventory: Create an inventory of a company's hardware assets. This feature was mentioned in 14 TeamDynamix IT Service Management reviews.
Software Asset Inventory: Based on 12 TeamDynamix IT Service Management reviews. Create an inventory of a company's software assets.
Cloud Asset Inventory: Create an inventory of a company's cloud assets. This feature was mentioned in 10 TeamDynamix IT Service Management reviews.
Mobile Asset Inventory: Create an inventory of a company's mobile assets. 10 reviewers of TeamDynamix IT Service Management have provided feedback on this feature.
Asset Discovery: Detect new assets as they enter a network and add them to asset inventory. This feature was mentioned in 12 TeamDynamix IT Service Management reviews.

Generative AI (2)

Strategy - Project and Portfolio Management (10)

Simulation: Simulate the outcomes of various business case scenarios and mix of projects
Tracking: Monitor the efficiency of strategic plans and how they are impacted by projects and portfolios
Planning: Create plans to implement activities to achieve strategic objectives
Objectives: Define strategic objectives related to project and portfolio management
Visiblity: Provide a 360 view of all projects and portfolios and their corresponding strategies
Alignment: Align project and portfolios with the strategic objectives of the company
Risk Management: Mitigate risks related to projects and portfolios that may impact strategic objectives
Implementation: Deploy strategic planning to project and portfolio management activities
Optimization: Help with continuous improvement and to adapt to strategy updates and market changes
Prioritization: Assign priorities to projects and portfolios based on strategic objectives

Agentic AI - Service Desk (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - IT Asset Management (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - IT Service Management (ITSM) Tools (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives