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Compare Freshservice and TeamDynamix IT Service Management 
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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a significantly higher overall score compared to TeamDynamix IT Service Management. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- According to verified reviews, Freshservice is praised for its quick implementation and ease of setup, with users highlighting the intuitive onboarding wizard that simplifies the initial experience. In contrast, TeamDynamix faces challenges in this area, with some users noting a more complex setup process.
- Users say that Freshservice offers a wide range of features that allow for consolidation of multiple applications into one platform, enhancing efficiency. This versatility is particularly beneficial for organizations looking to support various departments beyond just IT, while TeamDynamix, although feature-rich, may not provide the same level of integration.
- Reviewers mention that Freshservice shines in its ease of use, scoring notably higher than TeamDynamix. Users have expressed satisfaction with its ticketing system and the ability to automate ticket routing, which helps in managing support requests more effectively.
- According to recent feedback, TeamDynamix is recognized for its strong customer support, with users highlighting the technical knowledge of the support team and their responsiveness to enhancement requests. However, this does not fully compensate for the overall lower satisfaction ratings compared to Freshservice.
- G2 reviewers note that while both products have their strengths, Freshservice's higher ratings in areas like help desk functionality and incident reporting indicate a more robust solution for everyday users, making it a more reliable choice for organizations focused on improving their IT service management.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
TeamDynamix IT Service Management
No pricing availableFree Trial
Freshservice
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.9
1,168
8.5
50
Ease of Use
9.2
1,170
8.4
50
Ease of Setup
8.8
953
7.4
32
Ease of Admin
9.0
957
7.9
33
Quality of Support
9.0
1,128
9.3
49
Has the product been a good partner in doing business?
9.1
932
9.5
31
Product Direction (% positive)
9.5
1,155
9.5
46
Features by Category
Portfolio Management
Not enough data
7.3
22
|
Verified
Not enough data
7.5
22
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.0
17
|
Verified
Project Management
Not enough data
7.3
24
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.4
17
|
Verified
Resource Management
Not enough data
7.9
22
|
Verified
Not enough data
8.2
21
|
Verified
Not enough data
7.8
20
|
Verified
Data & Analytics
Not enough data
8.0
18
|
Verified
Not enough data
7.1
20
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
7.0
18
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.6
320
|
Verified
7.6
31
|
Verified
8.4
345
|
Verified
7.0
28
|
Verified
8.4
373
|
Verified
7.7
34
|
Verified
Service Desk
9.4
402
|
Verified
8.9
34
|
Verified
9.1
377
|
Verified
8.1
33
|
Verified
8.8
369
|
Verified
8.0
35
|
Verified
Management
8.5
312
|
Verified
7.4
29
|
Verified
8.9
319
|
Verified
8.0
27
|
Verified
8.8
283
|
Verified
7.8
23
|
Verified
8.5
286
|
Verified
7.2
23
|
Verified
8.2
230
|
Verified
6.3
15
|
Verified
Functionality
9.4
333
|
Verified
8.9
29
|
Verified
8.7
271
|
Verified
7.8
19
|
Verified
8.7
268
|
Verified
7.9
24
|
Verified
8.8
303
|
Verified
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
8.0
22
8.9
739
8.2
21
9.0
792
8.7
23
8.6
728
8.9
22
8.6
693
8.5
21
Reporting
8.6
774
8.4
22
8.2
637
8.0
17
8.2
616
8.1
21
Access & Usability
8.4
702
6.6
17
8.9
725
8.3
21
8.5
550
7.6
19
8.7
562
8.2
13
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and TeamDynamix IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, and Customer Self-Service
TeamDynamix IT Service Management is categorized as Project and Portfolio Management and IT Asset Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
TeamDynamix IT Service Management has no discussions with answers
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