What do you like best about Teambridge?
Ease of Use - The mobile app is intuitive and easy to navigate for candidates. The automated onboarding process for new candidates has streamlined our workflow significantly.
Implementation Support - Having a dedicated implementation specialist was valuable.
Customer Support - We appreciate having access to dedicated staff through the chat support feature.
Daily Integration - TeamBridge has become an essential daily tool across all our departments.
Product Development - We value TeamBridge's commitment to continuous product improvement and feature development. Review collected by and hosted on G2.com.
What do you dislike about Teambridge?
Product Development Concerns - The frequent rollout of new features sometimes makes the platform feel like a patchwork of solutions rather than a cohesive product tailored to our specific business needs. Ideally, we wouldn't need a dedicated internal administrator, as the true cost includes both the monthly subscription and the salary of our internal support person.
Missing Core Features - Several essential features are absent, including temp availability tracking and a properly functioning client portal. The client login experience needs significant improvement, as clients receive notifications intended for internal users. No easy way for clients to place orders themselves without seeing unnecessary admin fields.
Customer Support Issues - Chat response times could be faster, and support staff need better familiarity with individual accounts. The chat feature itself is unreliable—it often fails to load properly, requiring page refreshes or sometimes not loading at all.
Feature Limitations - We need better availability tracking, email delivery confirmation (extremely important - as clients can contest our fee saying they didn't get our email, this happens frequently), mass email capabilities with image and attachment support, enhanced chat features (including division-specific broadcasts), improved automation organization, and a "Recommend" feature that factors in availability (the current feature rarely loads properly). The messaging alert system needs improvement as it's easy to miss incoming messages.
Interface Design - The desktop layout feels cluttered and is particularly challenging to use on single-screen setups.
Integration Challenges - Data migration was extremely cumbersome due to lack of Zoho integration, requiring extensive manual review to transfer our data (much of which remains unmigrated). We're forced to use Constant Contact for client and candidate communication since TeamBridge lacks this capability, requiring manual contact list exports. Better third-party integrations would significantly improve our workflow. Review collected by and hosted on G2.com.
