TDF CRM Reviews & Product Details

With over 20 years of focus on the distribution industry, White Cup enables distributors to easily access revenue intelligence information to manage relationships and interactions with customers and potential customers. TDF CRM helps marketing and sales teams drive growth, increase profitability, differentiate your business, and improve employee engagement.

Seller

White Cup

Discussions

TDF CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Anastasia LeBar

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 49 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

TDF CRM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is TDF CRM, and what problem is it built to solve?

TDF CRM is a CRM, business intelligence, and sales analytics solution tailored to the distribution industry. It is designed to help businesses manage customer relationships, streamline operations, and use data to improve sales performance and profitability.

What languages does TDF CRM support?

TDF CRM supports 1 language: English.

What company sizes and industries is TDF CRM the best fit for?

Positive experiences cluster among mid-market organizations, with wholesale appearing most prominently among the industries represented. Small businesses and industrial automation organizations are also represented.

How long does it take to implement TDF CRM across a team?

Implementation most commonly takes 1–3 months, though some teams report longer timelines.

Time to go live	Relative frequency
1–3 months	Most common
3–6 months	Next most common
6–12 months	Less common
Under 1 month or over 12 months	Occasional

What customer support options does TDF CRM provide, and how do users find the overall support experience?

TDF CRM support includes chat, phone, and written help options such as a knowledge base; live-rep support is available 24/7. The support experience can be attentive and helpful, but users also describe delays, uneven follow-through, and inconsistent service.

What features or capabilities could make TDF CRM even more useful?

TDF CRM could be more useful with a smoother, more consistent experience across its interfaces, along with clearer navigation and stronger reporting tools. Users also point to opportunities to improve performance and day-to-day workflows.

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Verified User in Construction

Enterprise (> 1000 emp.)

7/31/2025

"Not intended for Bigger Businesses - Good for Mom and Pop"

2.5/5

What do you like best about TDF CRM?

TDF is very simple - you don't have to have a lot of prior knowledge in coding or flows to be able to put screens and objects together. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

If you are a bigger business, you can easily max out its capabilities. Reporting and analytics is also limited. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

8/21/2024

"user friendly, great support, different interfaces"

2.5/5

What do you like best about TDF CRM?

It's fairly easy to use. Also, there's an app. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The desktop and web version aren't always the same. There are things that don't function that I think should function. There's not really a good marketing tool and mailing tool. Reporting also is very old school. Not very intuitive. Review collected by and hosted on G2.com.

Vicky K.

Small-Business (50 or fewer emp.)

Originally submitted 4/18/2018

"TDF Feedback"

3.5/5

What do you like best about TDF CRM?

I like seeing how much information I can in the CRM. I like that it syncs with our central database to provide the sales reps with even more customer information. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The glitches and how different the desktop version is compared to the mobile version Review collected by and hosted on G2.com.

David K.

Managing Director

Small-Business (50 or fewer emp.)

9/28/2022

"Works well with sales and marketing teams to identify promot and customer experience opportunities"

4.5/5

What do you like best about TDF CRM?

Integrated solutions that fit company's digital and sales strategy Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Specialized tools and solutions can be costly to implement and maintain Review collected by and hosted on G2.com.

Amber B.

CRM Administrator

Wholesale

Enterprise (> 1000 emp.)

4/13/2018

"Great CRM Tool"

4.5/5

What do you like best about TDF CRM?

I have been working with Tour de Force for over 5 years now, as they have been our CRM. As a bigger client, we have been able to build a relationship with the TDF Staff and Support and they listen to our needs and wants. The system itself has come a long way in the years we have been using them, but it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

I don't have too much to say here, but I think sometimes there are struggles that myself as an Admin and user comes across that we dont use or use differently but the system cant be changed to meet all our needs. We struggle with using BI at times, so we lean on other avenues. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Aside the from the CRM system itself, the TDF Support staff is awesome. They listen to what you need, and make it happen.. even if it might take a little bit to implement those changes, its worth it in the end. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

We are solving the issues of not following up on what is in our pipeline and all the customer interactions that really happen but not all are documented. We have a nice system and process in place that helps us get to where we are to keep up. The visibility that the CRM provides also helps us all stay up to date, esp with the alerts and notifications feature. Review collected by and hosted on G2.com.

Tracy S.

Mid-Market (51-1000 emp.)

4/17/2018

"Intuitive and User Friendly"

5/5

What do you like best about TDF CRM?

The best thing I can say about TDF CRM is that it's the most user-friendly CRM I've ever worked with. It's easy to configure, easy to manage and easy to train on. Its flexibility has allowed us to custom build the system which allows us to use the information in ways we had only dreamed of in the past. Suffice it to say it exceeds our expectations! Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

I honestly cannot say anything about the system that doesn't apply to any software. Everyone likes upgrades, but no one likes the unforeseen glitches that sometimes accompany upgrades. TDF has done a good job of addressing these, which we appreciate. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

If you are interested in a quality CRM, I recommend getting a demonstration of the software and going from there. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

We are now able to reduce the number of 3rd party reporting applications with the use of TDF. Our outside sales team is armed with valuable data that they have never had access to in the past. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/17/2018

"Not very confident in the product"

1.5/5

What do you like best about TDF CRM?

It's a place to store all of our current customers and accounts. It also has an open API which allows for our purchasing platform to sync with it. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The confidence in the accuracy of the data is minimal. I can't trust that it pulled what I needed. The system can not grow with us. We are growing at a rate of 20%/ year. It can't keep up. It does not sync with Outlook so you have to store data in two systems it's extremely difficult to import contacts or accounts. It does not have smart search Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

If you are looking for a system that supports your sales process, is easy to use, and a complete system that integrates with your outlook and syncs your emails, then look elsewhere. This is not the system for you. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

Right now TDF is a place to organize information. that's it. The benefits we receive from TDF are that it's organized data and not in spreadsheets. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

4/13/2018

"Powerful software"

4/5

What do you like best about TDF CRM?

The way TDF presents you the data it pulls from your system. TDF presents it in a way that makes business decisions easier to make. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

My only complaint is that a few of the features, such as BYOR, do require a good amount of training to be able to fully utilize. I highly recommend you assign someone at your company to learning the more technical details of the software so you can get the best use out of it. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Assign an employee who has a good technical background to be the go-to for the rest of your company when they have issues or problems. Most of the time, the issues are very small and are due to lack of computer knowledge. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

TDF allows our inside sales team to be in sync with our outside sales team. Often times our company receives calls from customers who had an issue with a shipment or piece of equipment. The inside sales team enters this information in TDF for the customer. Every time our outside team visits a customer, they always check the customer on TDF before walking into the store. This allows them to see if there are any issues that they need to follow up with to ensure it is resolved. Also, because salesmen are always concerned about their sales numbers, TDF also allows them to view their entire portfolio of accounts to keep track of their bonus potential. The part the sales team likes best is that TDF allows them to drill down into individual customers and/or product lines to see exactly what is happening. Review collected by and hosted on G2.com.

Craig H.

Small-Business (50 or fewer emp.)

4/17/2018

"Very pleased with the TDF product as a whole"

4/5

What do you like best about TDF CRM?

The sales planning module has been a huge time saver for us and is a part of TDF that I highly recommend. I also like the ability to customize TDF for our business and fit the processes that we already had in place. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The after the sale support is rather lacking. They recently cut back on the sales force and I have had no contact with our Business Consultant. I was only informed of the cutbacks when I had inquired about an issue and I was informed at that time by Ryan Elliott that my previous Business Consultant was no longer with TDF Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

Originally submitted 6/22/2017

"It does a lot but you need to spend time learning all it can do."

4/5

What do you like best about TDF CRM?

All your data is there to sort by and get reports to see exactly what your business is doing. It priced to fit smaller companies better than say SalesForce. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The complexity for users. Unless you have someone setting up their screens to show what they need to see its hard for users to navigate the large amount of data is provides. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Lower Price that others, Integrates with many ERP Systems, Very Customizable, But spend time learning what all it can do and setting up Views for your users. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

Customer Sales, Sales planning, history of customer interactions. Vendor tracking and score carding. Score carding for internal users especially Sales People. From an IT perspective a Support Module that lets me track support cases and create Activities for Scorecarding. Review collected by and hosted on G2.com.