TDF CRM Reviews & Product Details

With over 20 years of focus on the distribution industry, White Cup enables distributors to easily access revenue intelligence information to manage relationships and interactions with customers and potential customers. TDF CRM helps marketing and sales teams drive growth, increase profitability, differentiate your business, and improve employee engagement.

Seller

White Cup

Discussions

TDF CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Anastasia LeBar

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

View More Pricing Information

Top-Rated Alternatives

Salesforce Sales Cloud

View All Alternatives

User Insights

Average based on 49 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

TDF CRM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is TDF CRM, and what problem is it built to solve?

TDF CRM is a CRM, business intelligence, and sales analytics solution tailored to the distribution industry. It is designed to help businesses manage customer relationships, streamline operations, and use data to improve sales performance and profitability.

What languages does TDF CRM support?

TDF CRM supports 1 language: English.

What company sizes and industries is TDF CRM the best fit for?

Positive experiences cluster among mid-market organizations, with wholesale appearing most prominently among the industries represented. Small businesses and industrial automation organizations are also represented.

How long does it take to implement TDF CRM across a team?

Implementation most commonly takes 1–3 months, though some teams report longer timelines.

Time to go live	Relative frequency
1–3 months	Most common
3–6 months	Next most common
6–12 months	Less common
Under 1 month or over 12 months	Occasional

What customer support options does TDF CRM provide, and how do users find the overall support experience?

TDF CRM support includes chat, phone, and written help options such as a knowledge base; live-rep support is available 24/7. The support experience can be attentive and helpful, but users also describe delays, uneven follow-through, and inconsistent service.

What features or capabilities could make TDF CRM even more useful?

TDF CRM could be more useful with a smoother, more consistent experience across its interfaces, along with clearer navigation and stronger reporting tools. Users also point to opportunities to improve performance and day-to-day workflows.

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Verified User in Textiles

Small-Business (50 or fewer emp.)

4/17/2018

"Satisfied for a first time user of a CRM system."

4/5

What do you like best about TDF CRM?

Easy to use after initial training. There is logic in how it all intertwines together. Customer service has seen great benefit in using the system to keep the sales team aware of what they are doing for their customers. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Our training seemed to be not where it should have been but I think that was an isolated personal issue versus reflection on the company as a whole. Review collected by and hosted on G2.com.

Jeff K.

Mid-Market (51-1000 emp.)

4/17/2018

"New user, some quirks to the web version of the tool, yet overall it provides useful info."

3.5/5

What do you like best about TDF CRM?

The daily alerts. It provides a nice snapshot of activity for the prior day. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

There's 100 ways to find the same specific information. This can be confusing for new and intermittent users. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

If you don't have a CRM, it's a good product to support basic needs of a sales team. I'm still learning the data analytics piece. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

-Easy tool for finding account assignments, overall sales info, specific product and vendor sales info per account, rep, etc. Review collected by and hosted on G2.com.

Brandon B.

Mid-Market (51-1000 emp.)

4/17/2018

"SVP of Commercial HVAC Sales - CRM User and Manager of Behavior and Expectation with TDF"

5/5

What do you like best about TDF CRM?

The ability to custom report and follow commercial related projects for workflow and execution. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The bulkiness of the onsite installation and the relative speed when connecting via VPN. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Evaluate what you actually need and then explore the level of customization with TDF and understand that they probably meet all your needs. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

There is a portion of our business that is unlike true distributorship and TDF allows for proper management and execution of our commercial business. Review collected by and hosted on G2.com.

Verified User in Chemicals

Mid-Market (51-1000 emp.)

7/5/2018

"Corporate Operations Manager"

4.5/5

What do you like best about TDF CRM?

The team at Tour de Force is responsive to needs; they listen and ask the questions to understand the issue at hand. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Turn-around time on requests can sometime drag out beyond the set service level; although I have seen improvements on this front. Review collected by and hosted on G2.com.

John B.

Vice President of Sales

Oil & Energy

Mid-Market (51-1000 emp.)

4/17/2018

"Vice President of Sales"

4/5

What do you like best about TDF CRM?

Epicore integration, desktop version, data analytics Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

BYOR is very difficult, reporting dashboard are not robust and easy to use. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/20/2018

"Great and powerful tool"

3/5

What do you like best about TDF CRM?

Drill downs are a great help, ability to view customer information from multiple levels great. Ability to track customer via notes, emails etc extremely helpful Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Column chooser is very confusing and difficult to use, too many options in many cases that require you to know some sort of cross reference of the field from your system. If not populated then shouldn't show up. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Just make sure you map out the fields you need and stress training. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

Tracking of Opportunities and lost business has been greatly enhanced. Tracking the business process when "courting" a new customer is invaluable. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Small-Business (50 or fewer emp.)

4/17/2018

"Powerful tool for sales"

3/5

What do you like best about TDF CRM?

Tdf allows us to remove islands of data. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

The customer support hierarchy is poor. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Think about what you need from Tour de Force, and ask if that is something that can be done. We found there were things we assumed it would do easily that it couldn't and things that we assumed it couldn't but with a few tweaks could. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

We have been able to remove islands of data and create a complete picture of our customer accounts that are accessible in one place. Having this visibility definitely helps make our sales calls more effective. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/17/2018

"The interface has been difficult to understand for those of us who are not in it all the time."

3/5

What do you like best about TDF CRM?

Very versatile, and there are a lot of possibilities if you can figure out how to use them effectively. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Non-standard icons are confusing, interface is not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering TDF CRM:

Get more training, use it regularly, get buy-in from all departments... however, if you already have a system where many of these activities can be done (and it works well enough) the transition to TDF will be difficult. Review collected by and hosted on G2.com.

What problems is TDF CRM solving and how is that benefiting you?

Loading leads - not sure yet how to go about it. I think we would see more benefits if I could learn how to use it more effectively. Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

4/17/2018

"Great product and tied in well with our ERP System (Prelude)"

4/5

What do you like best about TDF CRM?

The best was that it tied seamless to our ERP System. Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

Initial set up took longer than anticipated. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Small-Business (50 or fewer emp.)

4/17/2018

"TdF review"

4/5

What do you like best about TDF CRM?

ease of use for users. Once they quit trying to double click on an item, it was very easy Review collected by and hosted on G2.com.

What do you dislike about TDF CRM?

user maintenance is a bit clunky. Adding user specific permissions tripped us up the first time or two. Review collected by and hosted on G2.com.

Questions about TDF CRM? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User

•

Last activity over 6 years ago

Do I need an implementation partner to implement Tour de Force CRM and BI and integrate with my ERP?

1 Upvote

Join the conversation

Guest User

What is TDF CRM used for?

0 Upvotes

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

Perceived Cost

$$$$$

View More Pricing Information

TDF CRM Comparisons

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TDF CRM Features

Mobile & Social

Mobile User Support

Integration

Data Import & Export Tools

Platform

Customization

User, Role, and Access Management

Performance and Reliability

Sales Force Automation

Contact & Account Management

Opportunity & Pipeline Mgmt.

Task / Activity Management

View More Features

Categories on G2

CRM

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TDF CRM Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

TDF CRM Reviews FAQs

What is TDF CRM, and what problem is it built to solve?

What languages does TDF CRM support?

What company sizes and industries is TDF CRM the best fit for?

How long does it take to implement TDF CRM across a team?

What customer support options does TDF CRM provide, and how do users find the overall support experience?

What features or capabilities could make TDF CRM even more useful?

TDF CRM Reviews (49)

TDF CRM Reviews (49)

What do users say?

Pros & Cons

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Questions about TDF CRM? Ask real users or explore answers from the community

Pricing Insights

Time to Implement

Return on Investment

Perceived Cost

TDF CRM Features

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