SynXis Voice Agent is a great reservations tool; it has most of the things you want to handle a reservations line just fine.
a. Migrating from the desktop version to the web-based option was a great decision; the interface looks modern and is faster than the desktop app
b. It can be connected to the properties rewards program and other infarces.
c. I can concentrate a lot of information and have it accessible from every screen of a reservation which is very efficient
d. Looking for reservations is extremely simple; even if you don't have the reservation number, you can do a partial search by using some letters of the name
e. Permissions are customizable depending on the user's profile, which helps maintain order and structure. Review collected by and hosted on G2.com.
I don't know if this happened to all versions. However, I really dislike the 2 step authentication. About a month ago, you could ask Voice Agent to remember you for 30 days, which was awesome, but on the last update, that option was removed, and you have to authenticate a ton of times throughout the day. This is very ineffective because it times out after 20 minutes of non-use, and when you have to start it again, it can take you a few minutes that are very valuable taking calls. Review collected by and hosted on G2.com.
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