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Helpjuice

Synthetix

4.3/5

(4)

Helpjuice

It's been two months since this profile received a new review

Synthetix Reviews & Product Details

Synthetix has been a leader in cloud-based customer service since 2001. We support your customers and agents through integrated solutions that promote great customer experiences. With intelligent voice bots, full CCaaS (Contact Centre as a Service) telephony, queue-busting voicer callback, click to chat, AI-powered knowledge management, FAQ knowledge portals, AI chatbot, live chat and WhatsApp messaging, all seamlessly working together, agents become more productive and customers receive an enhanced, optimised level of customer support.

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Chloe White

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PN

Patrick N.

Systems Developer

Media Production

Small-Business (50 or fewer emp.)

8/13/2024

"Unified Approach for Successful Customer Engagement"

4.5/5

What do you like best about Synthetix?

Synthetix is a powerful program for customer engagement, with solid AI integration.

It promote knowledge sharing and have live chat that brings an easy way of communications. Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

Synthetix makes customer engagement successful, with multiple support channels, like chats and no chaallenge experienced. Review collected by and hosted on G2.com.

AT

Anurag T.

Mid-Market (51-1000 emp.)

11/14/2023

"Great Experience"

5/5

What do you like best about Synthetix?

What I like most about Synthetix is that it allows me to work with more than one customer at the same time and it's very helpful to generate more sales and productivity Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

What I dislike about Synthetix is its user interface it can be more easier and understandable Review collected by and hosted on G2.com.

AL

Aleksei L.

Marketing Analyst

Mid-Market (51-1000 emp.)

10/1/2019

"Marketing Analyst"

5/5

What do you like best about Synthetix?

The threshold, Synthetix allowed me to work with more customers in a single point of time. It helped me to generate more sales. Live key stroke presses are helpful and helped me be more proactive with customers. Regular updates are a plus, the UI is great dashboards can de saved for in-house analytics software. Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

Lead times over broad date ranges are long, trigger management system uses a different platform, a unified system would increase ease of use. Review collected by and hosted on G2.com.

PF

Peter F.

Founder

Small-Business (50 or fewer emp.)

10/29/2019

"Good service"

2.5/5

What do you like best about Synthetix?

I liked the user interface

I liked the user interface Review collected by and hosted on G2.com.

What do you dislike about Synthetix?

How long things took to load

I liked the user interface Review collected by and hosted on G2.com.

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Categories on G2

Customer Self-Service

Contact Center Knowledge Base

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Synthetix

4.3/5

(4)

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