Syncware Reviews & Product Details

As our business was growing and our markets were expanding internationally, we chose a 3PL solution, in order to focus on our core competencies. Airhouse drove cost savings and allowed access to cutting-edge technologies in logistics.

The e-shop integration was rapid and seamless: processes have been automatized and adapted to our specific needs.

The inventory is always organized and stored with flexibility and efficiency. The automatic fulfillment process starts as soon as a customer places an order from our online store, so we’re able to fulfill the order on the same day and ship it with faster shipping times and reduced costs.

Returns are reliably processed and restocked following our requests for quality inspection.

Airhouse’s customer service team allows support on a daily basis for any questions, support and assistance. Review collected by and hosted on G2.com.

We would love to shorten times of return-process (can take 5-10 days to process). However, customer service is always ready to help us, prioritizing some specific return processes, if we ask for it. Review collected by and hosted on G2.com.

Airhouse's service is second to none. The dedicated account managers and staff all make sure the whole process runs seamlessly, from onboarding to delivery. And whenever anything does go awry (as it inevitably does), they are great problem solvers and proactively take care of the issue. They are a great partner. Review collected by and hosted on G2.com.

Airhouse is extremely helpful; the only issue per se is that pricing may be somewhat on the high end at the beginning. It is worth it in my opinion as they end up saving with their great service in the long run, but it can be a bit pricey at first. Review collected by and hosted on G2.com.

Communication and reliability. The communication is excellent. The Airhouse team goes above and beyond for all requests. The team feels like an extension of Siblings instead of a third party. Very quick to respond and handle any issues that arise. The accuracy and time to ship are also very good and pricing is inline with market. Review collected by and hosted on G2.com.

Sometimes jumping between Shopify and Airhouse app causes issues in inventory management. eg Overselling a product while waiting on another product to arrive. Can sometimes have difficulty knowing when orders don't go out, but could have based on inventory. Possible issues with UPS pick-up scans. Review collected by and hosted on G2.com.

I love the low fixed costs which really help me as my business is very sporadic. They are incredibly responsive and helpful. I never feel like my issues are too small or annoying, they always make me feel like my needs are important, even though I am a very small business. Review collected by and hosted on G2.com.

I've had a couple of issues with the bundles, but I'm very happy that they offer the bundling at all, so not a big deal, and they have resolved them immediately. Review collected by and hosted on G2.com.

Airhouse team members and the facility have been so supportive with us being a small budding business, which has been quite the unique experience! Having personalised support and prompt replies has made our transition worthwhile and saved us a load of time and internal effort. Review collected by and hosted on G2.com.

There aren't many discounts with the couriers, and if you have your own shipping label, there is an added cost to use it (which is understandable). Review collected by and hosted on G2.com.

They are integrated into Shopify, which makes the backend incredibly efficient. They also have fair prices! Review collected by and hosted on G2.com.

Response time can be slow via email, and there seem to be a few bugs in the system with fulfilling orders. Review collected by and hosted on G2.com.

I love that Airhouse has no monthly minimum order requirements to meet. Most warehouses charge you a fee for not meeting a certain amount of monthly sales and I was very happy to find a warehouse that was flexible and affordable. The staff and managers are very friendly and helpful and the order fulfillments are fast. Review collected by and hosted on G2.com.

The pick & pack fee as well as the packing slip fee, I find to be a little pricey but other than that everything else is reasonable. Review collected by and hosted on G2.com.

Airhouse was the easiest solution to get us from 0 to 1 as a freshly launched e-comm brand. Set up and integration were painless and they provided and continue to provide world-class customer service. Airhouse is a great solution if you are a fresh brand or even one looking to scale your 3PL operations. Review collected by and hosted on G2.com.

None at this time. Airhouse has been quick to deliver, quick to ship, and quick to make product improvements. They actively solicit feedback from their customers, listen deeply, and put those suggestions into action as quickly as possible. Review collected by and hosted on G2.com.

Excellent customer service and I really appreciate the simple-to-use dashboard. Great UI makes it really easy to manage inventory. Review collected by and hosted on G2.com.

Some features missing from the dash like in-depth analytics (how many orders ship where, how to optimize inventory distribution across warehouses) and individual order shipping costs - would be really helpful if these were displayed right in the dash and didn't have to be cross-referenced from a monthly invoice at a later date. Review collected by and hosted on G2.com.

Their software system. Their super helpful staff, and their efficiency. Review collected by and hosted on G2.com.

Not much. My experience with airhouse has been wonderful. Review collected by and hosted on G2.com.