Syncware Reviews & Product Details

Their team is immediately responsive, with a sharp eye for details so we only have to give them instructions once -- and it happens like magic. Airhouse simply gets the job done, even on days with thousands of orders. Review collected by and hosted on G2.com.

To be totally honest, my biggest frustration with Airhouse is not moving to them sooner. As our company grew, we searched for 6 months to find the right partner - interviewing 10+ 3PL's along the way. Airhouse was one of the last that we spoke with, and we were admittedly skeptical of their model. We decided to give them a shot, and we were blown away by their speed, accuracy, and precision. Instead of emailing our 3PL ten times a day (literally) - Airhouse just gets things done right the first time, so we can focus on running our business and growing our brand. Review collected by and hosted on G2.com.

After managing our own warehousing and shipping for a year, we learned how difficult it was to effectively scale e-commerce without help. After we shipping everything to Airhouse, we haven't had to think about anything except keeping products in stock. Their excellent customer support, clear communication, and fair pricing has made them a pleasure to work with over the last few years. The Airhouse team has been able to handle our needs whether we're running a huge launch or sending out low-volume, long-tail orders. Their ability to recieve freight shipments and integrate custom branding into the fulfillment process would have made our lives way easier when we launched our first product on Kickstarter. Review collected by and hosted on G2.com.

Once an order is created in Shopify and sent to Airhouse's warehouse, it becomes difficult to correct errors or issues. For example, we'll commonly have customers autofill an incorrect address while checking out. Once they're sent to the warehouse, the only way to correct them is by passing the change request through our support contact. While not terrible, this mediation could certainly be improved. Review collected by and hosted on G2.com.

As a novice to the DTC game, and even more to warehousing and shipping, they were fast, responsive, and easy to work with. I work with a great account manager who always takes the time to explain things to me and walk me through the process. Furthermore, their technology integration with Shopify (my page builder) has been flawless thusfar. I'm glad they took us as a client - they've made things very easy! Review collected by and hosted on G2.com.

As of right now, I'm having a hard time understanding the invoicing timelines or processes. Given that has to do with money and payments, I'm hyper-focused on it since we're a small business with unpredictable cash flows. We hope this is easy in the future. Review collected by and hosted on G2.com.

Airhouse is a full-service, multi-channel, 3PL partner. They can handle all logistics needs, whether we are fulfilling directly to consumers, our distributors or to Amazon fulfillment. It is difficult to say what we like best. We interviewed sixteen 3PL providers, and Airhouse offered the best technology platform, the greatest ease of onboarding, and the best customer service. If we had to pick one thing above all others, it would be our account representative. He has been extraordinary - competent, responsive and always helpful. Review collected by and hosted on G2.com.

We have been pleased with Airhouse in all respects. There are some other things we would like in their software platform, e.g., better analytics, but they are improving it constantly and have always been entirely upfront about what was possible and what was not. Review collected by and hosted on G2.com.

The onboarding process for Airhouse was so seamless and easy. The onboarding manager was amazing. We had a big holiday sale right after we moved and everything was set up and ready to go VERY quickly. The software was easy to use. They followed up and made sure so many small details were taken care of. I love having a dedicated account manager for any issues or questions. Our account manager is always responsive and very helpful, they truly do go above and beyond. The level of care they have taken to make sure everything is good on our account has been great. Airhouse has exceeded all my expectations and we are beyond happy we made the switch. Review collected by and hosted on G2.com.

At the moment we have no current dislikes. We have enjoyed working with our account manager and everything has been shipped out on time and correctly. I think a few adjustments to the software could be made to make it even easier to use in the future. Review collected by and hosted on G2.com.

My first meeting to discuss Airhouse's offerings was with the company's CEO. You can't beat that service. We transferred our services right when an unprecedented storm hit Texas, and shipping was delayed (obviously). They ended up moving our merchandise to another facility free of charge because they felt we'd get better ship times--and they were right.

Previously we used Ship Bob, and it wasn't working for us. At Airhouse we have a dedicated account manager who is available via email and will pick up the phone when you call. When you're shipping time-sensitive products, you need accountability; we found that at Airhouse. Their storage fees are reasonable (if not a little lower than the market rate), and it's been so nice to work with another female-founded company. Review collected by and hosted on G2.com.

A winter storm in Texas that shut down operations was inconvenient but not at all the fault of Airhouse. They handled a crisis so well and that's about as much as you can ask for in a shipping company. They were responsive and wildly helpful. Review collected by and hosted on G2.com.

The flexibility was crucial; as a startup, I didn't know the amount of space I would need to store our products, but they worked with us to secure enough warehousing for each brand. Review collected by and hosted on G2.com.

I don't have any complaints; one improvement would be to have a section in the dashboard showing the amount of space our products utilize and the associated charge. Review collected by and hosted on G2.com.

My partner and I are new to selling products as a business and having Airhouse on our team really eased our concerns. From our first contact with them to inquire about their services until now, they have done everything they said they would. Their follow-up on initial contact to answer questions and their attention to detail at every step are very much appreciated. It is nice to be over delivered to in both customer service and their service itself. They have been patient with all parts of this process, which I very much appreciate. Review collected by and hosted on G2.com.

I do not have any dislikes, the service has been excellent thus far. Our inital onboarding account manager was fantastic, super patient and took her time to show us all of the ins and outs of the software product, very helpful! Review collected by and hosted on G2.com.

As a first time entrepreneur, I was incredibly nervous to make a decision on 3PL warehouse partners, as it felt like such a big decision! What led me to Airhouse was that I got the sense that they were built for start ups- I didn't need to know how many units I would ship at first, or the speed at which I would scale- they were equipped and ready to provide a nimble approach to support my business with best in class fulfillment and support my goal of a best in class customer experience for my new business. Coming from a Fortune 500 background previously, I know what great fulfillment logsitics look like, and I have truly been so impressed with Airhouse- both the individual team members and the company's capabilities. They have felt like a true partner in my start up and have acted quickly and with urgency when needed, and also partnered with me on creative solutions where needed. I transitioned account managers at one point and was so nervous as I loved the first person I was working with, only to find out that subsequent members of the Airhouse team have been truly wonderful and supportive to my business as well. It can feel scary to make this decision but I could not recommend Airhouse more highly! Review collected by and hosted on G2.com.

The only downside in my mind is that the warehouse is open to ship M-F (not on weekends), but I knew that going in and still made the determination that I thought Airhouse was the right partner decision for me, which I don't regret. Review collected by and hosted on G2.com.

I have used multiple 3PLs in the past and I have been so impressed by how easy it is to use Airhouse's system. Everything is very straightforward and you can do a majority of what you need in their portal. If you need any extra assistance you have a dedicated Airhouse team member assigned to you that are all amazing to work with. I am also impressed no how fast things get done (shipping, palletizing, projects, etc.)! Review collected by and hosted on G2.com.

I would like the ability to add shipping labels/documents to each shipment within Airhouse portal instead of emailing our Airhouse team member. From my understanding though they are working on this feature. Review collected by and hosted on G2.com.