--- title: Syncware Reviews meta_title: 'Syncware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Syncware works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 54 scale: '5' date_modified: '2026-08-04' parent_category: name: Commerce url: https://www.g2.com/categories/commerce --- # Syncware Reviews **Vendor:** Syncware **Category:** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce) **Average Rating:** 4.5/5.0 **Total Reviews:** 54 ## About Syncware Automation software to sync orders, shipments, and inventory for multi-channel consumer product brands ## Syncware Pros & Cons **What users like:** - Users commend the **immediate responsiveness** of Syncware's customer support, ensuring smooth operations even under pressure. (9 reviews) - Users value the **immediate responsiveness** of Syncware's team, appreciating their attention to detail and effective problem-solving. (8 reviews) - Users find Syncware's interface to be **super easy to use** , making the experience seamless and enjoyable. (6 reviews) - Users commend the **exceptional customer service** from Syncware, highlighting responsiveness and helpfulness that enhance their experience. (5 reviews) - Users commend **responsiveness and efficiency** of Syncware's order management, ensuring smooth fulfillment even during high demand. (4 reviews) - Problem Solving (4 reviews) - Shipping Efficiency (4 reviews) - Fulfillment Efficiency (3 reviews) - Onboarding (3 reviews) - Partnership (3 reviews) **What users dislike:** - Users report significant **billing issues** with Syncware, including overcharges and unclear invoicing processes that cause frustration. (3 reviews) - Users feel that Syncware is **overpriced** , facing high costs with inadequate service and support in recent times. (3 reviews) - Users report **extra charges** that are unclear and excessive, contributing to a frustrating experience with Syncware. (3 reviews) - Users face **excessive manual processes** due to frequent technical failures, complicating overall operations and workflow efficiency. (3 reviews) - Users face significant **order management issues** , including unclear invoicing and difficulties in contacting customer support. (3 reviews) - Bulk Operations Issues (2 reviews) - Order Management (2 reviews) - Poor Customer Support (2 reviews) - Poor Understanding (2 reviews) - Refund Issues (2 reviews) ## Syncware Reviews ### 1. UPDATE: Terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Syncware?** At the beginning, they were great! If you look up reviews of the warehouses they use, unfortunately, they are terrible. Much better solutions out there for half the price. **What do you dislike about Syncware?** Unfortunately, pretty much everything from price to management. **What problems is Syncware solving and how is that benefiting you?** Airhouse used to handle all of my fulfillment. ### 2. UPDATE: Unreliable & Not solving problems since 2023 **Rating:** 0.5/5.0 stars **Reviewed by:** Miranda A. | Self-Development, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Syncware?** UPDATE: I used to love airhouse for the first 2 years but this past year they haven't been solving problems and are unreliable. They used to be great at billing, helping when things went wrong, & communication. **What do you dislike about Syncware?** Now...There's no number to call to talk to someone and they've completely overcharged me hundreds of dollars without any explanation or math to justify it. It was very simple before, pay the monthly storage fee + shipping + pick/pack fees. The contract was terminated and they wouldn't give a refund. I highly recommend in 2020-2022 but 2023... not so much! **What problems is Syncware solving and how is that benefiting you?** They used to be trusted for billing, shipping, & helping with problems. ### 3. UPDATE: Once helpful, they've fallen apart.OLD: Airhouse is great for early-stage ecomm brands **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Syncware?** UPDATE: I don't know what's happened over the past year plus since this review, but Airhouse has become completely unreliable. The vast majority of my issues running the business today stem from problems with Airhouse. They are having issues meeting even the most basic elements of their SLA. No one has a phone number, so you can't call anyone. And once prompt customer support email replies now require *multiple* emails and follow ups. OLD:Everything is completely automated and streamlined. We have been working with Airhouse since day 1, and have never even had to think about order fulfillment. They're also flexible enough to support our marketing needs which require a lot of product to be sent out quickly. **What do you dislike about Syncware?** UPDATE: They bill themselves as a 4PL software and service layer that sits atop a network of 3PLs. Their CEO has said multiple times that you get what you pay for with 3PLs, and that the price they charge is worth it due to their white glove service and technology. Their service and software are failing on an at least weekly basis. We have had to adopt so many manual tasks to compensate for these technical failures. Their customer support has slowed to the point that it's a liability. Yet we still pay astronomically high fulfillment rates and they gouge us on shipping costs they're clearly marking up and won't let us use our own. Which was fine when the tech was reliable and the service was responsive and effective. But now they're just a headache. I am not exaggerating when I say that virtually every major issue we've had to overcome as a business has been rooted in a failure by Airhouse that we've had to correct. OLD: Airhouse is new so there are a few areas that still need to be improved like dashboards and some of the systems around inventory replenishment, but they've already improved both areas dramatically since we joined on a year ago. **What problems is Syncware solving and how is that benefiting you?** UPDATE: It seems like they have grown and regressed. They are no longer the service that they set out to be. OLD: Airhouse runs all of our fulfillment, and allows us to focus on marketing, growth, CX, and other areas. In my experience building other brands, the early stages are so heavy on managing fulfillment that it becomes a massive drain of time. It's really opened everything up for us to focus on the things that will allow us to take off. ### 4. Terrible inventory management and tech glitch **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2022 **What do you like best about Syncware?** Easy to use, informative dashboard, reasonable pricing, responsive staffs. **What do you dislike about Syncware?** I need to do a lot of barcoding before sending items to Airhouse **What problems is Syncware solving and how is that benefiting you?** My business is based in Canada. Shipping to the US has been a headache. Airhouse just makes everything so simple and efficient. - [View Syncware pricing details and edition comparison](https://www.g2.com/products/syncware-syncware/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+03%3A29%3A13+-0500&secure%5Bsession_id%5D=d42cd728-30fc-4043-bccd-25c07a0258f1&secure%5Btoken%5D=01816c101e6dd3dc86e55a3dc90fa4bcb36f87004b93c25b28d43c1d13b7ac3d&format=llm_user) ## Syncware Features **Development ** - Pre-built Connectors - Custom Connectors **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Reporting** - Reports & Analytics - Data Transfer Tools **Management ** - Reporting and Analytics - Data Mapping **Integration Options** - ERP Systems - Accounting Systems - CRM and Marketing Automation Systems - EDI **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration ## Top Syncware Alternatives - [Feedonomics](https://www.g2.com/products/feedonomics/reviews) - 4.4/5.0 (367 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,894 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (887 reviews)