Having used the platform for a large client integration, this reviewer appreciates the zero-code simplicity and exceptional support received. There were no limitations noted in their experience.
View Full ReviewI use Support Fusion for its integration capabilities between our application and our customer's ITSM platforms using ServiceNow. I like that it provides hands-on support and flexibility, which is really helpful for end-to-end ticket integration. The setup was seamless, and we weren't left to our devices to figure out integration. Review collected by and hosted on G2.com.
no issues Review collected by and hosted on G2.com.
Support Fusion's flexibility in its integration with our platform and the support by their leadership have been exceptional. Leadership has always been quick to respond, collaborate, and even implement new functions we required. Review collected by and hosted on G2.com.
The only downside I can think of was that our platform's integration was new when we started with Support Fusion. This is not a dislike or negative criticism and has shown us the Support Fusion team's devotion to constant improvement. Review collected by and hosted on G2.com.
What stood out to us during the early stages was how open the Support Fusion team were to feedback. They really listened to our experiences with PSA integrations and the frustrations we’ve had with API and middleware setups. It’s clear they’ve built something that takes those pain points away and makes the whole process far more seamless. Their willingness to collaborate and shape the product around real-world MSP and client needs was the best part for us.
Greg and Steve have come along at just the right time. By eliminating the need for complicated API code, they’ve made things so much easier for service providers and their clients. We can see this becoming a real game changer for the industry. Review collected by and hosted on G2.com.
Honestly, nothing. From the very beginning, our experience has only been positive. Greg and Steve were transparent, open to ideas, and genuinely focused on solving the challenges MSPs face with integrations. The collaboration felt natural and productive, and we can’t fault the approach or the vision. Review collected by and hosted on G2.com.
The integration into internal tech teams product flows. Review collected by and hosted on G2.com.
Not much at this point, easy to use as far as we have experienced. Review collected by and hosted on G2.com.
Pricing provided by Support Fusion.