Spruce Health Reviews & Product Details

Ability to both have messaging and telehealth visits. Ability to collect payments using linked Stripe account. Generally high quality communications as long as both parties have adequate bandwidth.

Easy to set up.

Easy to have away messages.

I essentially use this app daily. Review collected by and hosted on G2.com.

Reliability and difficulty some patients have receiving calls (patients have told me, for example that they hear no ring and saw no pop-up, despite obviously being signed in.)

Customer service is not always helpful.

Lack of ability to have three way calls (making it hard, for example, to involve language interpretation and to have a patient's family member connect if they are not in the same location.)

Some features which would be helpful, such as screening non-urgent messages to not alert me in the middle of the night (such as payments and requests for refills and appointment confirmations) require an expensive upgrade, that all participants must accept, making cost go from affordable to not affordable.

Some patients have older phones with little storage space making it hard for them to download the application and therefor would be easier for them to use a service such as Doxy. Review collected by and hosted on G2.com.

It's been really simple to implement and use. I love that I can have a separate phone line on my current phone that is easily distinguishable from my personal line. Downloading the app and using it on my personal cell was a breeze. I had some issues with confirming my business EIN and customer service was helpful in navigating that and communicating with me along the way. I love that clients can easily call me any time and the voicemail transcription is amazing. I use this daily with my work and am so glad to have found an easy to use platform that fits my needs! Review collected by and hosted on G2.com.

My biggest gripe is that some of the features I'd really like require the Communicator Plan which is twice the price. For a new person in solo private practice it doesn't make sense to pay that much at the moment, but setting office hours etc. would be nice. Review collected by and hosted on G2.com.

Starting a private practice is overwhelming, but Spruce Health has been the easiest part of my setup. The interface is incredibly intuitive—I was able to get my business line and secure messaging running in minutes. It feels like it was designed by people who actually understand a clinician’s workflow. Review collected by and hosted on G2.com.

When someone calls my Spruce number, my phone often displays my own Spruce number rather than the patient’s name or number. This makes it hard to know who is calling before I pick up. Review collected by and hosted on G2.com.

I use Spruce Health for my private practice, and it is a great platform that helps me connect with my clients via phone and text message. It's wonderful for secure faxing, which I utilize a lot, and it makes me feel comfortable and confident that my clients' information is secure. I really love how helpful the people are that work there, with a really quick response time, which is very helpful. If I have an issue, I can reach out to them, and they are very quick to respond. I also appreciate that when Verizon Wireless was down, Spruce was not, so I was able to communicate with my clients via the computer through text, which was incredibly helpful. The initial setup was incredibly easy, and the support was seamless. Review collected by and hosted on G2.com.

I do not have anything that I dislike Review collected by and hosted on G2.com.

Spruce is an asset to our practice. It allows us to communicate effectively and efficiently with our patients in a HIPPA compliant manner with the ability for our support staff to view the conversation and assist accordingly. Patients created in our EHR automatically have a profile created in spruce. Lastly, the ability to create a note in the patient’s chart from the messages assists with continuity of care and helps keep our records up to date! Review collected by and hosted on G2.com.

Learning curve with the technology and utilizing the yealink phones. Review collected by and hosted on G2.com.

It’s very easy to navigate, and I love that I can text, use the app and the browser for my telehealth sessions, and fax as well. I’ve been using it for years, and I wouldn’t choose any other company. Review collected by and hosted on G2.com.

Nothing. I love everything about it and do not have any issues with it at all. Review collected by and hosted on G2.com.

I LOVE that I can set up auto replies to missed calls. I own and operate my own business and when I'm with clients I can't answer the phone. The auto reply feature has been incredibly helpful in retaining new clients for me! This app has basically paid for itself at this point. Review collected by and hosted on G2.com.

My only issue was the learning curve with the online portal and getting everything set up. I needed a lot of help from support (who was very helpful) and I asked Gemini AI a ton of questions to understand call flows. Review collected by and hosted on G2.com.

Large-group organization, internal messaging, scheduling message feature, team chat, use without a portal, SMS/MMS sharing, after-hours responders, API sharing. Great ease of implementation for new users, the customer support is superb, and I use it every day all day long. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike; everything is perfect! Review collected by and hosted on G2.com.

We have been using Spruce in our private practice for 2 years now. I cannot emphasize with words alone how great Spruce has been for us. First and foremost, it’s reliable. This is so important & unfortunately that’s not always the case with other phone systems out there. It’s convenient. Texting is the new standard outreach practice. Patients appreciate the ability to text with the office on their own schedules. We appreciate the ability to set auto replies for after hours or schedule follow up touch points for a later date so it doesn’t fall through the cracks. The recent updates to self-serve phone trees has been great too. Finally, the value you get for the price is great! Review collected by and hosted on G2.com.

I don’t care for the lack of a phone number to call for assistance, but that seems to be the standard for a lot of companies anymore. I will say that they are pretty quick in answering any questions through the chat & we haven’t needed to reach out very often. Review collected by and hosted on G2.com.

Spruce helps me keep my faxing, messaging, phone calls and marketing all-in-one. The staff are fantastic and helped me get my fax number from another platform. I love that my clients get to choose what works best for them; integrate the messages in their texts or separate it into the private app. From day one I was up and running with my phone. I use it every day. Review collected by and hosted on G2.com.

I wish that I had different sections for the messages and the faxes. I dont want them to be mixed together. I hope to get to learn more about using the tags to more efficiently send information to my groupings of clientele. Review collected by and hosted on G2.com.