Sprinklr Service Reviews & Product Details

I use Sprinklr Service for managing customer support and it's a CRM tool that enhances customer insights and assists with trend analysis and development. I appreciate its capability for proactive listening across multiple channels like Twitter, Facebook, Instagram, and LinkedIn. I also like its benchmarking, engagement-to-marketing features, and the competitor analysis feature that helps keep a tab on competitors. Additionally, the setup was very easy and I found the support service to be great. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Sprinklr Service stands out for its AI-powered automation and unified platform approach, which allows businesses to manage customer interactions across multiple channels in one place. I especially like how it integrates social media, messaging apps, and customer support into a single dashboard, making it easier to track and respond to customer needs in real time. Additionally, its advanced analytics and reporting tools help businesses gain deeper insights into customer behavior and improve decision-making. Review collected by and hosted on G2.com.

Sprinklr Service could improve its user experience, as the platform can feel complex and overwhelming, especially for new users. Simplifying the interface and making navigation more intuitive would make it easier to adopt. Additionally, faster onboarding with clearer tutorials or guided workflows would help users understand and utilize its full capabilities more effectively. Improving response times in customer support and optimizing system performance for smoother operation would also enhance the overall experience. Review collected by and hosted on G2.com.

I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident. Review collected by and hosted on G2.com.

Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist. Review collected by and hosted on G2.com.

The most helpful features are how robust it is. How much you are able to integrate within the platform and do in-house. Review collected by and hosted on G2.com.

It is not as user-friendly as other platforms. The UI/UX could be redesigned I think. Review collected by and hosted on G2.com.

Its newly created AI automation and the new inbuilt quality check sheet are a great addition.

Additionally It helps us to create proper customer base and effective review system Review collected by and hosted on G2.com.

You can only log in once, and that’s the only drawback it has. Multiple login should be allowed Review collected by and hosted on G2.com.

The new AI tools are great. Simplifies many processes and provides the best insights based on the available data. It's pretty straightforward and intuitive to use. Review collected by and hosted on G2.com.

Translations to Spanish still need improvements overall. Review collected by and hosted on G2.com.

Having a unified team really makes a difference, and the AI is easy to use as well! Review collected by and hosted on G2.com.

The only issue I have with Sprinklr is the Technical Support Team “tickets.” Review collected by and hosted on G2.com.

The Sprinklr Service is pretty fast & tries to solve our problems in "our" way. Review collected by and hosted on G2.com.

Maybe that the AI feature can not be used perfectly to categorize social media posts into a trustworthy sentiment analysis. Review collected by and hosted on G2.com.

Insight and helps us with the analytices of the customer care Review collected by and hosted on G2.com.

Sometimes the core team of sprinklr doesn't support for the tech issues Review collected by and hosted on G2.com.

What I like best about Sprinklr Service is unified platform for customer service across all digital channels. It gives agents and supervisors a 360° view of the customer, combines AI-driven insights with real-time engagement, and makes it easier to deliver consistent, personalized support at scale. and the easiness of use Review collected by and hosted on G2.com.

some workflows require multiple steps to complete simple tasks, and performance can occasionally be slow when handling large volumes of data. and some times it needs the MS involvement. Review collected by and hosted on G2.com.