Sprinklr Service Reviews & Product Details

I appreciate Sprinklr Service for allowing me to schedule my posts across multiple platforms simultaneously and within the same field. As a social media manager, anything that helps make managing interactions and content scheduling easier and faster is very great. Review collected by and hosted on G2.com.

The mobile app could definitely use some improvement. I've had a lot of glitches with the Android version not always doing what it should. And sometimes the filters are not exactly intuitive, and it takes knowing what you're looking for to find it. I used some of the reporting, but, honestly, since it's all custom it's very glitchy. The initial setup was not easy. It was all custom built, so it took a long time. Review collected by and hosted on G2.com.

I like that Sprinklr Service makes it much easier to share tailored content across a wide range of social channels. It's also faster than posting natively and adds a layer of safety for our accounts by allowing fewer people to have direct admin access. Review collected by and hosted on G2.com.

I find it at times not very user friendly and feel it could be overkill for smaller brands. I also found the initial setup quite difficult. Review collected by and hosted on G2.com.

This tool is very helpful in my role as a WFM. This application is very easy to use in day-to-day Job. In customer support it is very important tool and implementation is also very simple compared to other tools. I frequently use this tool in my WFM role to monitor the agent's performance and other stuff. This tool is having different type of features like download of reports and integration of reports and publishing is also very simple way I really like this tool. Overall, in customer support this tool plays an important role. Review collected by and hosted on G2.com.

there is a lagging issue sometimes in downloading of reports Review collected by and hosted on G2.com.

The entire ease of setting it up and customizing the workflows as per business requirements is very good. It is a low code platform and the entire development becomes super easy for the tech team. This provides the required agility in the evolving world. Review collected by and hosted on G2.com.

There is nothing particular that I dislike. Would have liked if it would have evolved into a CDP platform considering its breadth of service offerings now. Review collected by and hosted on G2.com.

Sprinklr provides us widget option that help us to get various reports for agent performance and customer transactions details. Knowledge base has been improved so we can easly get the articles by mentioning keywords. Its chat option is very cool where we can easly park chat and reconnect with the customer. AI agent is superb. Review collected by and hosted on G2.com.

Voice dailer option can be intrigated so we can get everythin at one place. Review collected by and hosted on G2.com.

From my experience, the most valuable aspect of Sprinklr was its ability to manage social media activity in one place. It made planning, publishing and monitoring content straightforward, and integrated well with our existing systems, making it easy to use day to day. I haven't used the platform for some time since moving into a different role, so I can't comment on its current capabilities, but my experience with the service was positive. Review collected by and hosted on G2.com.

No comment at this stage - as I haven't used the service in some time. Review collected by and hosted on G2.com.

I like that Sprinklr Service allows our agents to use one platform for communicating with customers by consolidating all channels in one place. It enables us to integrate different contact channels and route them to Sprinklr as a single platform, which is better than toggling through different tools. Review collected by and hosted on G2.com.

The platform itself is quite complex to use and configure, which means we are reliant on managed services. The customer profile is also not unified, meaning we don't get a single view of the customer contact history. The price is very expensive. Additionally, the initial setup was not easy. Review collected by and hosted on G2.com.

Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately. Review collected by and hosted on G2.com.

The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers. Review collected by and hosted on G2.com.

Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently. Review collected by and hosted on G2.com.

One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses. Review collected by and hosted on G2.com.

The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts. Review collected by and hosted on G2.com.

The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use. Review collected by and hosted on G2.com.