--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 753 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 753 scale: '5' date_modified: '2026-08-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 753 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. Powerful platform for managing customer experience at scale. **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie O. | Social Media Customer Service Rep II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprnklr makes it east to Manage and respond to customer inquiries across multiple channels in one unified dashboard. I love the automation features, reporting tools, and how it streamlines team collaboration to improve response time and customer satisfaction **What do you dislike about Sprinklr Service?** Sometimes the platform can feel overwhelming due to its wide range of features and complex interface. **What problems is Sprinklr Service solving and how is that benefiting you?** It's helps categorize different platforms in one and it benefits me because I can manage all date in one platform. ### 2. Features and capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal J. | CSA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2024 **What do you like best about Sprinklr Service?** Evaluate whether Sprinklr Service offers the features and capabilities that align with your friend or colleague’s needs. Consider aspects like social media management, customer engagement, analytics, and automation. **What do you dislike about Sprinklr Service?** Sprinklr provides a wide range of customization possibilities, but configuring particular workflows or tailoring reports might demand extra work. **What problems is Sprinklr Service solving and how is that benefiting you?** Coordinating with team members for approvals, scheduling, and content creation was cumbersome. Sprinklr’s collaboration features streamline our workflow. We can assign tasks, review content, and maintain version control seamlessly. ### 3. A service that surprises every day **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto M. | Digital Marketing Intern, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The continuing innovation, very often the platform gives us updates on the new functionalities which gives us insights on reporting. The platform, once set, appears very intuitive. **What do you dislike about Sprinklr Service?** Sometimes random bugs appear and make it just a little bit harder to do our daily functions, but the Support Team has always managed to solve them **What problems is Sprinklr Service solving and how is that benefiting you?** Providing great insights on both inbound and outbound posts which helps us immensely in creating insightful reports. ### 4. Decent System, Could Use Some Work **Rating:** 3.0/5.0 stars **Reviewed by:** Joshua P. | Brand Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It's pretty Simple to use once you know your way around it. **What do you dislike about Sprinklr Service?** It bugs out a lot. Sometimes even when you get notifications on cases they don't show up on your queue, which can make you almost miss cases. Whenever we use it to work cases that are also part of another system, the cases don't integrate fully. This can be a problem since we use this system frequently. **What problems is Sprinklr Service solving and how is that benefiting you?** N/A ### 5. Sprinkler service **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service's best features are its unified omnichannel platform and AI-powered automation, which streamline customer interactions, boost agent productivity, and improve service quality while reducing costs. **What do you dislike about Sprinklr Service?** Common dislikes about Sprinklr Service include prolonged wait times, frequent call transfers, and impersonal or templated responses to customer feedback, which can lead to customer frustration and missed opportunities for meaningful engagement **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service solves the problem of fragmented customer interactions by unifying engagement across 30+ channels, automating routine tasks, and providing real-time AI insights. This benefits me by streamlining support processes, reducing resolution times, and improving customer satisfaction while lowering operational costs ### 6. Sprinklr for Managing Global Social Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I find the managed services the most convenient and best part of Sprinklr. The platform is very robust so having someone from Sprinklr that has all the backend knowledge is very helpful when questions and concerns arise across the teams utilizing the tool. **What do you dislike about Sprinklr Service?** The turnover in staff. There has been a lot of changes in our team on the Sprinklr side which can make it hard to retain historical knowledge of our setup and workflows. **What problems is Sprinklr Service solving and how is that benefiting you?** The main problem is our listening setup - we utilizing Sprinklr Service listening to help us keep up to date with our brand on social and key events we participate in. ### 7. Platform overall is great for social monitoring and listening, especially for larger brands. **Rating:** 4.0/5.0 stars **Reviewed by:** Erika L. | Social Media Community and Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Rules engines can be designed and tailored to each brands needs. **What do you dislike about Sprinklr Service?** Support used to be great, but for the past couple of years it has not been great. You need to be constantly sending emails for updates on requests, which is frustrating. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps identify high priority social cases that may need immediate eyes, using the workflow rules engine, vs working natively where something can get lost. ### 8. First time Sprinklr user - 6-month review **Rating:** 2.5/5.0 stars **Reviewed by:** Ginny T. | External Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The scheduling tool and calendar view with the categorization for campaigns is what I like best. **What do you dislike about Sprinklr Service?** The analytics is very difficult to understand and not intuitive. I find it overwhelming the amount of filtering and questions you have to type in to narrow down certain metrics. I also do not find it to be user-friendly in terms of use. **What problems is Sprinklr Service solving and how is that benefiting you?** Ease of communication with social media followers ### 9. The most trustworthy data source in my social listening tool stack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The trustworthiness of its data (e.g., several high-ranked media, extensive and powerful social media platforms) and the possibilities to mold data, add filters, use operators and configure dashboards in highly efficient ways. The newsletters are also amazing for quick monitoring and reaching stakeholders in a highly digestible manner. Recently, they've added AI features. These are, in essence, working really well but need more fine tuning. **What do you dislike about Sprinklr Service?** The U.I could do with a revamp. One of the main stoppers for my team when using sprinklr is not understanding intuitively how to configure things. **What problems is Sprinklr Service solving and how is that benefiting you?** Finding conversations from main stakeholders, risk topics, business units, and many more. ### 10. Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sprinklr Service?** Easy to control the call, the agents and the skills **What do you dislike about Sprinklr Service?** Reports - its complicated and need to be more simple **What problems is Sprinklr Service solving and how is that benefiting you?** coaching listining to the calls ### 11. A program for daily use **Rating:** 4.5/5.0 stars **Reviewed by:** Arnaud M. | Helpdesk, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr allows our company to manage customer messages. Messages come from different channels (Facebook, Messenger, Instagram, X, multiple email inboxes). With AI integrated into it, everything is done to ensure customers receive professional and fast responses. **What do you dislike about Sprinklr Service?** Maybe the "erase message" button that's near the "send" button. Sometimes, when you miss click, it's a problem. Otherwise, no negative points. **What problems is Sprinklr Service solving and how is that benefiting you?** AI integration has been a game changer ### 12. Wow Application good services **Rating:** 4.0/5.0 stars **Reviewed by:** Vanner M. | WFM RTA, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Sprinklr Service?** Sprinklr is easy to use with multiple features that help us on the daily. Stay on top of your customer queries with ticket management. It is a massively popular platform that many large businesses use to market, advertise, research and more. Sprinklr Service is a unified customer service platform, advanced AI integrations and matchless customization. We can also manage all Incoming chats within the product we work for. **What do you dislike about Sprinklr Service?** Yes, we do have Dislike due to lack of waiting period to connect with agent once any chat is triggered it does not directly connect with Agent. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Services is used to solve Customer Query with sweet and neat to meet Mitigations plan we have within Sprinklr. I do use to check with live agent status and contact time for the chat/Calls they get. ### 13. My Review **Rating:** 4.5/5.0 stars **Reviewed by:** Briana C. | Manager Digital Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Sprinklr Service?** The robust reporting. I could go on but its early and don't have much to give on a friday :p **What do you dislike about Sprinklr Service?** Most are very minor, dare I say trivial, but the one that comes to mind pertains to the red and green colors depicting negative or positive. Sometimes, its positive to have gone down and it should be green but its red. Same with increases but with green and should be red. Just think it should be switched and/or be a setting admins can adjust. **What problems is Sprinklr Service solving and how is that benefiting you?** ability to service our customers from all different social channels in one platform. ### 14. Team Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Sprinklr Service?** reporting and data provided related to business analysis **What do you dislike about Sprinklr Service?** a bit complicated at the begaining, however, efficient **What problems is Sprinklr Service solving and how is that benefiting you?** Providing customer service - Quality - Business analysis ### 15. All-Rounded Marketing and Reporting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Social Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The fact that all communications track all the way through from campaign set up to reporting and dashboarding, all without leaving the platform. Customer support is good for any teething problems but once you're set up, you're away. **What do you dislike about Sprinklr Service?** Some UX designs with dashboards fall short of other DV platforms like Tableau and even Looker Studio. **What problems is Sprinklr Service solving and how is that benefiting you?** Centralised data - central source of data truth ### 16. Top Notch Product For Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Sprinklr Service?** Sprinklr has great capabilities like Sprinklr services for customer experience management. One of the simplified product which demonstrates the much needed insights for any brand to acomplish there growth objectives. Personally i'm a big fan of Sprinklr Analytics. **What do you dislike about Sprinklr Service?** I would like Sprinklr to look more deeply on the Support side. This will play a major role in customer retention & growth momentum. **What problems is Sprinklr Service solving and how is that benefiting you?** It is completely helping our customer experience business with the social management capabilities. ### 17. Efficient Management of social branding content **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Interface is clean and easy to use. Like the updates and information it gives on main page. Easy to use smart scheduling is a very unique and beneficial tool. **What do you dislike about Sprinklr Service?** Don't like not being able to respond to messages easily. When sent an alert about something that has to change from compliance or update, I cannot easily engage and message that person back directly. **What problems is Sprinklr Service solving and how is that benefiting you?** Provides a direct content library provided by my company to access posts and articles to be able to market aspects of my business that would waste time to hunt for on my own or have to create ### 18. Love this app. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr has a lot of options, the ability to view previous conversations, the canned responses, the chimes, the countdowns for how long your chats have been waiting. It is very helpful when assisting customers. I use this software for 8 hours a day 5 days a week for my full time job. **What do you dislike about Sprinklr Service?** I do not like how you cant double click in the message to copy without bringing up a big widget. The generate summary is off half the time and unable to use that function. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr service makes it easy to communicate with customers and do my job. ### 19. Sprinklr service **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda W. | Content Designer, Social Media Marketing, E-Commerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** When sprinklr support is responsive and helpful for troubleshooting the backend of the tool and priorities our users experience. The AI advancements and regular updates. **What do you dislike about Sprinklr Service?** Some of the visual elements could be modernized or more effective and easy to use for end user and admin end **What problems is Sprinklr Service solving and how is that benefiting you?** Social media automated posting and all in one place for multi posts on social platforms ### 20. Insights and AI driven **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like that we can create niche dashboards and take out specific data according to our needs. **What do you dislike about Sprinklr Service?** The AI feature like example the tonality of the "comment" can sometimes be picked up wrongly by Sprinklr. That's normal as it cannot understand human sarcasm and connotations. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping me understand the net sentiment, tonality, conversation themes and giving me data using which I can make brand reports. The automatic Macros help a lot and saves time. Seeing the historical cases section helps me understand the user who commented even better and take better decisions to action the comment. ### 21. Good tool to use **Rating:** 4.0/5.0 stars **Reviewed by:** Rajshree B. | Manager Social & Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Sprinklr Service?** It’s easy to track, manage, and respond to customer queries all in one place. **What do you dislike about Sprinklr Service?** Sometimes it’s slow and complex to navigate, and a few tasks feel repetitive. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps manage large volumes of customer queries in one place, making it easier to track, respond, and resolve issues efficiently, which improves response time and customer satisfaction. ### 22. Effortless Social Media Management with Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about Sprinklr Service?** I love how easy Sprinklr Service is to use, making it a favorite tool for managing social media tasks efficiently. I appreciate the bulk case management feature, which simplifies handling multiple cases at once. The tagging system greatly aids in organizing social media activities, enhancing efficiency. **What do you dislike about Sprinklr Service?** nothing my favourite tool **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service simplifies responding to messages, generating reports, and tracking reviews across social media platforms. Bulk case management using tags makes handling tasks efficient and easy. ### 23. Sprinklr Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr is easy to navigate and compatible with some social media channels, I use sprinklr every day, several times a day to build ads. It is particularly good for Tiktok.The customer support is useful and you recieve emails about pacing of campaigns that you may not have noticed otherwise. **What do you dislike about Sprinklr Service?** it can be difficult to implement Sprinklr when you have been used to native platforms as it looks different to platforms like Pinterest and snapchat, and not all the features always pull through to the native platforms, it difficult to integrate Sprinklr throughout other platforms **What problems is Sprinklr Service solving and how is that benefiting you?** Naming campaigns ### 24. Excellent work tool that helps with the order and efficiency of activities **Rating:** 4.0/5.0 stars **Reviewed by:** Martin K. | expert, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It is easy to learn, and it contains all the content needed to cover daily work activities. **What do you dislike about Sprinklr Service?** certain parts of the system have fixed options or are difficult to adapt to specific workflows. **What problems is Sprinklr Service solving and how is that benefiting you?** Sometimes messages do not update in real time. There are tickets that get "stuck" or do not close correctly. ### 25. Sprinklr is a very advanced and user friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Farheen K. | Contact center manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Sprinklr Service?** i like the easy dash reporting and the very transparent agent monitoring **What do you dislike about Sprinklr Service?** sprinklr comes in with a lot of bugs which sometimes makes it inconvenient to use **What problems is Sprinklr Service solving and how is that benefiting you?** we have introuduced chat bot and it has helped us in reducing the human job specially for obtaining addresses for deliveries and tracking shipments ### 26. My Sprinklr insight **Rating:** 4.5/5.0 stars **Reviewed by:** Marco Jesus O. | Customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Being able to interact people from over the world and being able to provide assistance to them through this great platform **What do you dislike about Sprinklr Service?** Not being able to edit or erase a message we already sent **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr created a interactive platform that allows LATAM airlines to communicate with their customers in a easy and well oriented manner ### 27. Sprinklr Review **Rating:** 5.0/5.0 stars **Reviewed by:** Akash K. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Sprinklr Service?** The best part is that we can manage all the platforms on a single platform. We can create and manage campaigns, asset management, reporting and audience management on one platform. **What do you dislike about Sprinklr Service?** performance of Day or month wise is missing on ad manager. **What problems is Sprinklr Service solving and how is that benefiting you?** Manage all different platform on one place without given single single platform access. ### 28. All in all a good service to review all channels at once **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** All channels in one place, fast performance, easy to use. **What do you dislike about Sprinklr Service?** Sometimes its not possible to see the whole conversation directly in sprinklr and then I have to go check Facebook (click on the time stamp) to see the context. This happens when customers talk in the comment section. The search engine is not the best - e.g. when I search for a customer, I do not find cases just from people with thix exact name which makes it hard to find. **What problems is Sprinklr Service solving and how is that benefiting you?** Monitoring all channels in one place is a big benefit ### 29. Perfect platform to schedule your posts **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas L. | Digital Marketing Operations Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It's great to have a platform where you can manage, post, edit and remove your social network posts through different platforms in one place. **What do you dislike about Sprinklr Service?** I like the analytics tab, however it would be useful to have more detailed data regarding the results of the posts **What problems is Sprinklr Service solving and how is that benefiting you?** The integration of different platforms in one place ### 30. good with area to grow for an organization our size **Rating:** 3.5/5.0 stars **Reviewed by:** JEREMY E. | Contact Center Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It is user friendly for our associates and alot of kpi metrics are available for leaders **What do you dislike about Sprinklr Service?** I would like an easier way to see agents line of business and maybe be able to see all queues **What problems is Sprinklr Service solving and how is that benefiting you?** It is an easy platform for our agents to connect with our customers via live chat ### 31. Excellent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bárbara F. | Digital Enablement & Care, Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** We can keep track of all the metrics, surveys and so on. I think it's very comprehensive and helps a lot in our day-to-day work. **What do you dislike about Sprinklr Service?** Be more intuitive, sometimes Sprinklr AI doesn't translate messages completely or at all. **What problems is Sprinklr Service solving and how is that benefiting you?** We can access everything on the same platform, control metrics, surveys and quality evaluations. ### 32. It is an all-rounded dashboard for social media reporting mainly, and social listening on X **Rating:** 4.5/5.0 stars **Reviewed by:** Khanisha Hari K. | Social Media Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The dashboard and detailed information of the post. **What do you dislike about Sprinklr Service?** Social listening is only limited to X for Malaysia Sprinklr Support is not tailored based on different clients and require lots of back and forth **What problems is Sprinklr Service solving and how is that benefiting you?** If there are any data fetching issues/discrepancies and interface issues, they are able to solve quickly for data reporting. ### 33. Long time partnership (5 years+) **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | Reputation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Available, knowledgeable and super responsive teams **What do you dislike about Sprinklr Service?** - Incident flow relies too much on macros : you give all the info in initial message, but you'll need to share the same information - Scopes are a bit restrictive **What problems is Sprinklr Service solving and how is that benefiting you?** Covering all types of engagements Troubleshooting inherent issues with human agents (quality of service) ### 34. Honest Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney M. | Customer Service representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love how easy it is to navigate the sprinklr system , I also love how customers dont have to repeat themselves when it comes to what they are chatting in about. The customer support behind it is great as well. Its very easy to use . Here at home depot we use it every day . Also the Features on Sprinklr makes it easy to navigate **What do you dislike about Sprinklr Service?** The only thing I dont like about sprinklr is sometimes it can lag **What problems is Sprinklr Service solving and how is that benefiting you?** It makes it easier to communicate with customers ### 35. Sprinklr review **Rating:** 5.0/5.0 stars **Reviewed by:** Guru P. | Management trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The interface of the tool, easy to navigate and create widgets and to download data-User friendly **What do you dislike about Sprinklr Service?** The Work allocation - No equal ditribution of work, whoever is working more, will get more cases assigned **What problems is Sprinklr Service solving and how is that benefiting you?** Our project soley depend on Sprinklr services and it is making our life and work easyy ### 36. Sprinkler is the best customer service platform I have ever worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Ramon B. | Analista de relacionamento PicPay, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The ease and speed in updating data and communicating with clients. **What do you dislike about Sprinklr Service?** I find it very difficult to access some parameters, but nothing that ruins the experience. **What problems is Sprinklr Service solving and how is that benefiting you?** It resolves 90% of communication problems, mainly due to the speed and quickness with which messages are received and sent to the client. ### 37. Great but not for me **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It's a versatile and user-friendly platform that offers a variety of useful features, making it an excellent choice for a wide range of users. **What do you dislike about Sprinklr Service?** This isn't related to Sprinklr, but more so to my actual job. However, my use of it is very limited, and I want to learn more about how to navigate it. It can be difficult to train myself, despite the online trainings provided through Sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps with many of our automation needs for managing our social media platforms. Our workflow has improved. ### 38. Simplicity and functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The easy to use and quick reacting dashboards make working on sprinklr more enjoyable than other websites I have used in the past. I am always finding new things on sprinklr to improve our customers experience or even just finding things that improve my experience. **What do you dislike about Sprinklr Service?** Locking customers to a single tracking ID has been difficult to locate previous customers contacts however, it does usually get resolved. **What problems is Sprinklr Service solving and how is that benefiting you?** Making sure all socials can be easily accessed long with being able to manage posts and have more control over them ### 39. Works fine just wish it had pre text read to insert **Rating:** 3.5/5.0 stars **Reviewed by:** Michael M. | SR SERVICES CUSTOMER SRVC REP, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Pretty easy to use even though I don't have full access. **What do you dislike about Sprinklr Service?** The Time outs that log you out.are to short. **What problems is Sprinklr Service solving and how is that benefiting you?** It letting us text or chat with our customers to help make is easy for them to reach us, so we can help them with problems and scheduling appointments. ### 40. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Zeynep . | Client Ownership Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Easy to search with any available data you have. Additionally, It provides a user-friendly experience with the options to switch between tabs very practically. **What do you dislike about Sprinklr Service?** I do not have a bad experience but maybe automated reporting to the user can be good idea. **What problems is Sprinklr Service solving and how is that benefiting you?** Dashboard related problems were fixed very quick. ### 41. Comprehensive Platform with Strong Meta Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Sprinklr Service?** We use Sprinklr primarily for ads management, reporting, as well as social listening, and competitor benchmarking. Overall, it offers a solid and unified experience for managing campaigns across platforms, particularly with Meta integration, which is fairly seamless and user-friendly. The bulk editing features for campaigns are efficient and make campaign management significantly easier. The Account Team is very supportive. **What do you dislike about Sprinklr Service?** It can be glitchy at times, especially during peak usage. The comment sentiment categorisation lacks transparency, making it difficult to confidently assess audience tone at scale. Reporting is generally strong but has some technical limitations. Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight. **What problems is Sprinklr Service solving and how is that benefiting you?** Reduces the need to switch between tools, saving time and improving workflow efficiency. ### 42. Good for Social listening and engaging. For forum platforms, not so much **Rating:** 3.0/5.0 stars **Reviewed by:** nishu k. | Product Support Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Sprinklr Service?** We can dig through a lot of data points. Ease of digging through cases. **What do you dislike about Sprinklr Service?** Poor integration with forum platforms. Missing basic features like text formatting, Image preview and many more. Worst part, delay in getting basic feature requested fulfilled. **What problems is Sprinklr Service solving and how is that benefiting you?** All different platforms are in a single place. ### 43. Reviews Product **Rating:** 4.0/5.0 stars **Reviewed by:** Emma R. | Sr Manager of Guest Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Sprinklr Service?** I love how amazing it is to aggregate all the reviews in one place, and is nicely organized in a queue and tracked with not only sentiment scores, but also categorization of the bigger picture issue to spot trends based on feedback. **What do you dislike about Sprinklr Service?** I dislike that there isn't a lot of training around reporting that is specific to my needs, while the university articles are awesome, I could use more tailored training. **What problems is Sprinklr Service solving and how is that benefiting you?** One place for all feedback and tracking productivity ### 44. Easy to use, easy to understand, efficient service. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay S. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr has almost everything I need for work right inside the platform. **What do you dislike about Sprinklr Service?** I don't have any dislikes! I enjoy the product. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is almost an all-inclusive service that my company uses, I can find probably 60% of what I need throughout my workday on Sprinklr. ### 45. Sprinklr is a big help in getting a singular post out to many socials without the extra work. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It's helpful that I can make one post for multiple social media accounts. I can post to Instagram, Facebook, and LinkedIn all at the same time and even with different accounts. **What do you dislike about Sprinklr Service?** I cannot tag people in my posts- if I want to tag someone I would need to edit the post through the specific site. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr allows me to make one social media post and put it on all platfoms while also running the post approval through my company first, making it a smooth process. ### 46. It;s a great program with lots of features **Rating:** 4.5/5.0 stars **Reviewed by:** D L. | Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The convenience of access and features & it's easy to navigate **What do you dislike about Sprinklr Service?** When multiple users use the same reporting tab you have to consatntly refresh **What problems is Sprinklr Service solving and how is that benefiting you?** We are able to use the platform to gain visibility on all social media platforms which helps assist customers more efficiently ### 47. Sprinklr Makes Social Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Brendan D. | Senior Product Manager, Product Strategy, Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Being able schedule social posts across multiple channels has streamlined our efforts to grow awareness **What do you dislike about Sprinklr Service?** Need more tutorials to get the most out of the tool - I don't know which features that I'm missing out on **What problems is Sprinklr Service solving and how is that benefiting you?** Consistency with social posts across multiple channels. ### 48. Working with Sprinklr **Rating:** 4.5/5.0 stars **Reviewed by:** Betsly N. | Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The workbench is an intuitive tool—I'm able to navigate it easily and locate everything I need without any issues. **What do you dislike about Sprinklr Service?** I still find the Sprinklr services a bit complex and have trouble understanding the differences between each one. **What problems is Sprinklr Service solving and how is that benefiting you?** Easy to navigated between social channels ### 49. Practice and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel R. | Analista, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The practicality, dynamics, and intuition of the platform. A platform that allows for daily use in a quick and practical way. It is easy to reprogram, customize, and reorganize. **What do you dislike about Sprinklr Service?** The notification sound is a bit annoying. **What problems is Sprinklr Service solving and how is that benefiting you?** At the moment we do not identify any problem. ### 50. An all-round powerhouse for CX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Sprinklr Service?** I love that you can so seamlessly connect all of your modern engagement platforms in a single place, allowing us to create seamless experiences for our guests. We use the platform daily to connect with our guests and assist them with all their queries. **What do you dislike about Sprinklr Service?** The onboarding can be a little tricky for new users, who are getting used to the platform for the first time. **What problems is Sprinklr Service solving and how is that benefiting you?** We always want to ensure that a guest has a connected experience on whatever channel they reach out to us on. Having all out accounts and support platforms connected in one place has been a gamechanger for ensuring that guests can channel-switch at any time. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A21%3A19+-0500&secure%5Bsession_id%5D=ac127751-2e3d-4f8c-9006-c7c3da07c822&secure%5Btoken%5D=e5129a60b8a728e9faf2b17f1a92fb8414c160195328b5a59e23ff393ae49403&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)