--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 752 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 752 scale: '5' date_modified: '2026-08-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 752 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. A game changer in social customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie K. | Social Media Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Sprinklr Service?** Sprinklr helps streamline our customer experience management across our various social and app review channels. We've been able to engage with customers, manage inquiries and resolve issues in real time. The community management and reporting features are best in class. **What do you dislike about Sprinklr Service?** The interface could be a bit more user-friendly/customisable as there are so many features which may be a barrier to novice users. **What problems is Sprinklr Service solving and how is that benefiting you?** A unified social customer service experience. ### 2. Handy CRM with Remarkable New AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Bhawna P. | Senior Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Sprinklr Service?** The customer relationship manager is pretty handy and works perfectly. Even the new AI features, like auto disposition and audit, have been remarkable. **What do you dislike about Sprinklr Service?** It gets stuck sometimes, and at times the response rate becomes poor. **What problems is Sprinklr Service solving and how is that benefiting you?** Its currently solving our complete CRM and audits ### 3. Sprinklr Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** The Sprinklr service responds very promptly and reliably. **What do you dislike about Sprinklr Service?** Sometimes, unfortunately, there are technical problems that cannot be solved by the service. **What problems is Sprinklr Service solving and how is that benefiting you?** Help with solving configuration issues after API changes of the platform. ### 4. Streamlining Multichannel Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Felippe R. | customer support, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Sprinklr Service?** Sprinklr’s Customer Service platform stands out for its ease of use, allowing teams to quickly navigate and manage customer interactions without a steep learning curve. The ease of implementation is impressive, with a streamlined setup process that gets businesses up and running efficiently. Their customer support team is responsive and knowledgeable, providing timely assistance whenever needed, which makes a big difference in day-to-day operations. Given the platform’s robustness, I find myself using it frequently throughout the day to handle inquiries across multiple channels. Sprinklr offers a rich number of features, covering everything from AI-powered automation to detailed analytics, which empowers service teams to deliver exceptional support. Additionally, the ease of integration with other tools and platforms ensures that it fits smoothly into existing workflows without disruption. Overall, Sprinklr is a reliable and comprehensive customer service solution that balances powerful capabilities with user-friendly design. **What do you dislike about Sprinklr Service?** One downside is that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities. **What problems is Sprinklr Service solving and how is that benefiting you?** Handling customer inquiries scattered across social media, email, chat, messaging apps, and more ### 5. Unified Customer Service Platform That Streamlines Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Omar H. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2025 **What do you like best about Sprinklr Service?** It brings together all aspects of customer service and engagement by integrating its different modules. **What do you dislike about Sprinklr Service?** It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating. **What problems is Sprinklr Service solving and how is that benefiting you?** By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business. ### 6. Efficient Workflow and Intuitive Tools, with Minor Platform Limitations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Sprinklr Service?** What we like best about Sprinklr Service is the ease and efficiency it brings to our workflow. The editorial calendar makes planning content seamless, and the social scheduling tools are intuitive and reliable. It helps us stay organized, collaborate across teams, and execute campaigns with confidence. **What do you dislike about Sprinklr Service?** One challenge we’ve encountered with Sprinklr Service is that some platforms still require native posting for certain features or formats. While Sprinklr covers a lot, there are occasional limitations that mean we have to leave the platform to complete a task. It’s a small inconvenience, but it can disrupt workflow efficiency. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us solve several key challenges in social media management. It centralizes our content planning, publishing, and engagement tools into one platform, which reduces the need to juggle multiple systems. That saves us time and minimizes errors. The ability to schedule posts across channels, monitor performance, and respond to customer interactions all in one place has made our workflow more efficient and collaborative. It’s especially helpful for staying organized during high-volume campaigns and seasonal pushes. ### 7. Still easy to use but has some bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | Social Media Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Sprinklr Service?** My response is still the same but also it’s a plus being able to select categories to clear any heavy queues **What do you dislike about Sprinklr Service?** Customer service is non-responsive which can lead to more issues is resolutions are delayed **What problems is Sprinklr Service solving and how is that benefiting you?** It solves the issue of having to bounce back and forth between several platforms and since everything is now integrated into one program, it is so easy to use. ### 8. Effortless Use with Minor Connectivity Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Mostafa H. **Reviewed Date:** December 13, 2025 **What do you like best about Sprinklr Service?** I find Sprinklr Service to be smooth and fast, which is really important in a call center environment. It's also easy to access and easy to use, making it convenient for my daily tasks. I also appreciate that the initial setup was straightforward and easy, which meant that everyone could use it without any hassle. Overall, I'm really satisfied with Sprinklr Service. **What do you dislike about Sprinklr Service?** I experience connection issues sometimes with Sprinklr Service. During calls, the voice can go silent and the system gets stuck, which means we can't reach customers. This is a problem that needs improvement. **What problems is Sprinklr Service solving and how is that benefiting you?** The product addresses call center needs by assisting in answering customer inquiries though it faces occasional connection issues, with calls sometimes becoming silent. ### 9. Sprinklr offers a wide range of features, but can often be a bit overwhelming in places. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media **Reviewed Date:** April 06, 2026 **What do you like best about Sprinklr Service?** Sprinklr offers a wide range of features and combines many different areas into a single tool. **What do you dislike about Sprinklr Service?** Example: A metric has a different name in Data Source A than in Data Source B. Many functions are overloaded and poorly organised. This makes it difficult to keep track of things. The UI is, in some respects, outdated and confusing. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr makes the workflow between marketing and customer service easier. In some cases, monitoring and community management can be handled more effectively via Sprinklr than through the platforms themselves. However, there are limitations, as not all features are available through the tool. ### 10. Powerful, All-in-One Platform for Social Customer Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti D. | HR / People's Team, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service gives us a unified workspace to track and resolve customer queries across all social channels. I love how its automation, like AI case routing, sentiment analysis, and quick replies..saves time and boosts efficiency. Plus, the CRM integrations and reporting dashboards make it easy to monitor team performance and customer satisfaction. It’s helped us deliver faster, more consistent, and scalable support. **What do you dislike about Sprinklr Service?** The interface is feature-packed but not always intuitive, so onboarding takes time. Setting up automation rules or workflows often requires technical support, and even small configuration changes can feel complex. We’ve also experienced occasional delays in social data syncs, which can slow down real-time customer escalations. Lastly, the licensing and pricing model can be expensive for smaller teams. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us handle a high volume of social media messages and escalations without dropping the ball. Before, we were jumping between platforms, which led to slow replies and some messages slipping through the cracks. Now, everything’s in one place, we can easily track conversations, assign urgent cases, and respond faster. The automation features take a lot of manual work off our plate, and the reporting tools help us understand how we’re doing and how customers feel. ### 11. Sprinklr makes managing reviews and comments easier with useful analytics. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonali V. | Social Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr combines all platforms in one place, making daily engagement easy and efficient. It has a wide range of features and strong integration options, which save time and reduce manual work. Once you get used to it, the workflow feels smooth, and the analytics provide clear insights to improve responses. **What do you dislike about Sprinklr Service?** Sprinklr offers powerful features and great integration with multiple platforms, which I use daily. However, the interface isn’t very intuitive, and it takes time to learn and implement. Customer support is helpful, but I wish the platform were simpler to navigate, with fewer steps for basic actions. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps manage all customer reviews, comments, and messages from different platforms in one place, saving time and effort. It improves response speed, ensures no query is missed, and provides analytics that help track performance and engagement trends. This centralized approach makes handling large volumes of interactions much more efficient. ### 12. Sprinklr service **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush T. | Social and Engagement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its unified platform. It brings together customer interactions from multiple channels—social media, email, chat, and more—into one place, which makes responding quickly and consistently much easier. The automation and AI-powered suggestions also help boost productivity and ensure accurate responses, especially when managing a high volume of tickets. Plus, the reporting and analytics tools give great insights into team performance and customer satisfaction **What do you dislike about Sprinklr Service?** “While Sprinklr Service offers a robust and unified platform, there are times when the interface can feel a bit overwhelming, especially for new users. Some actions take a few more clicks than expected, and the system can occasionally lag when handling a large volume of cases. However, with time and proper training, these issues become manageable, and the overall functionality still outweighs the drawbacks **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps solve the challenge of managing customer interactions across multiple channels by consolidating them into one unified platform. This streamlines workflows, reduces response time, and ensures consistency in communication. For me, it means I can handle a higher volume of customer queries more efficiently, with better tracking and automation, ultimately improving customer satisfaction and making my day-to-day work much more organized. ### 13. Reliable social support management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan Kumar S. | Social & Engagement Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is quite user-friendly and easy to navigate once you're familiar with the setup. It’s simple to track, manage, and respond to social support cases across multiple platforms from a single dashboard. The case routing and reporting features are very helpful, and the integration with other Adobe tools and external platforms works smoothly. Frequent reporting and easy customization options make it efficient for day-to-day operations. Implementation was also straightforward, and the support team is responsive when assistance is needed. **What do you dislike about Sprinklr Service?** While it covers most essential functions well, the AI-based features like suggested responses and sentiment detection still need improvement, as they often feel generic and miss context. The spam filter could also be better, a lot of irrelevant or junk cases still get through, which adds to case queues unnecessarily. Additionally, the system can lag with higher case volumes and sometimes requires clearing a full day’s browser history to fix performance issues. Though the platform offers a good range of features, some could be simplified for frequent users. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps centralize and manage customer support cases from multiple social media platforms in one place. This saves time, improves response tracking, and ensures no customer query gets missed. The reporting tools help monitor team performance, track KPIs like SLA and CSAT, and identify areas for improvement. It’s made social support management much more organized and efficient for our daily operations ### 14. Sprinklr service streamlines multi-channel customer support in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Claire L. | Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Sprinklr Service?** What I like most about Sprinklr Service is its ability to manage all customer interactions across multiple channels in one platform, making support more efficient and organized. **What do you dislike about Sprinklr Service?** What is least suitable about Sprinklr Service is that the platform can feel complex and requires some time to fully learn and configure. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service centralizes customer conversations across channels, helping teams respond faster and manage support more efficiently. ### 15. Sprinklr is a Powerful Platform for Metrics Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Highly Customizable: Sprinklr offers extensive customization options, allowing me to tailor metrics and dashboards exactly to my team's needs. Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions. Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements. **What do you dislike about Sprinklr Service?** Resource Intensive: The system can be quite heavy and requires significant processing power to run smoothly, which can slow down work on less powerful machines. Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand. **What problems is Sprinklr Service solving and how is that benefiting you?** Problems Solved: Centralizing Data Access: It brings all the team’s performance metrics and customer interactions into one place, eliminating the need to juggle multiple tools or data sources. Real-Time Insights: I no longer have to wait for end-of-day or weekly reports. Sprinklr provides real-time data, so I can monitor performance and spot issues as they happen. Customization: The platform allows me to create and adjust metrics, dashboards, and reports to fit my team’s unique needs. Process Automation: It streamlines repetitive tasks and automates workflows, helping the team focus on more strategic work instead of manual data collection or reporting. How This Benefits Me: Faster Decision-Making: With up-to-date information always available, I can make informed decisions quickly and respond to changes or problems as soon as they arise. Greater Efficiency: Centralized data and automated processes save me time, reduce errors, and let me focus on analysis and improvements rather than administrative work. Improved Team Performance: By tracking custom metrics and visualizing trends, I can identify areas for improvement and help the team achieve better results. Flexibility: The high level of customization means I can adapt the platform as our business needs evolve, ensuring we always get relevant insights. ### 16. Sprinklr has made content scheduling efficient, and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Sariah R. | Marketing and Resident Experience Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that sprinklr suggest scheduling hours that may bring the most engagement. This insight is helpful in strategically planning out when to make post that our prospects will see! Sprinklr is easy to use, navigate and learn even when they have new updates. Very beginner and user friendly software. There are many useful features to help with engagement analysis, visual processing, scheduling .And dashboards that allow you to make folders for content batching, easy to share amongst teams. **What do you dislike about Sprinklr Service?** Instagram Story uploads can be challenging to post with the correct sizing. Getting acclimated with sizing and how sprinklr post on different platforms makes it easier to edit or create post before uploading to sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr aids in keeping track of client conversations and social media marketing. Sprinkler helps to make scheduling content easier without the weight of utilizing multiple platforms at once, but combines it into one application platform to manage many social media platform at once. ### 17. Sprinklr is a All-in-One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** J F. | Chief Operations Officer/General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** *All-in-One Platform Combines social media management, social listening, customer service (CRM/ticketing), paid media, and analytics in a single dashboard. Great for large brands needing omnichannel visibility and control. *Powerful Listening & Analytics Tools Real-time social listening across major platforms (Facebook, Instagram, X/Twitter, Reddit, forums, blogs, etc.). Strong customizable dashboards and exportable reports. *Scalability Built for large enterprises with multi-region, multi-brand, and multilingual teams. Handles thousands of inbound messages and customer touchpoints per day with automation features like auto-routing and workflow triggers. **What do you dislike about Sprinklr Service?** *Steepish Learning Curve Complex UI and overwhelming functionality can be hard to navigate for new users. Requires training and onboarding to unlock full value. *It's not cheap Pricing is custom and enterprise-level — not cost-effective for small or mid-sized businesses. Add-ons (analytics modules, listening, care integrations) can stack up quickly. *Occasional Bugs & Performance Issues Some users have cited interface lag, reporting errors, or publishing glitches — especially with high-volume accounts. Limited Platform Flexibility for Paid Ads While it supports paid social, Sprinklr’s advertising module isn’t as user-friendly or robust as dedicated ad platforms (like Meta Ads Manager or Google Ads UI). **What problems is Sprinklr Service solving and how is that benefiting you?** I can post to all our socials at once. It will also let me know if i am using wording or music that is copyrighted. ### 18. Organized and beginner user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna J. | Junior Affairs Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is easy for users because of its neat layout. I don't feel overwhelmed by the amount of buttons and settings available to me. It is easy to navigate between cases and the dark mode feature is a great way to give your eyes a break. **What do you dislike about Sprinklr Service?** The notifications pop up over the bar listing case options like 'Apply Case Macro' as well as the bar where you set your availability. This can be distracting when multiple cases are getting approved or rejected back to back. Of course there is the option to turn of notifications but then you aren't able to see ahead of time if a canned response has been rejected. I also think that the order of how the cases come in could be clearer or more organized. When your case is awaiting a response it can get bounced to another customer agent and vice versa. It should just come back to you regardless of whether or not you already have 7 cases or have put yourself to unavailable or break. This feature could use some refinement. Solving these issues would make working flow better between all agents and approvers. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service allows us to respond to inquiries in real time and deliver great customer service to travelers by answering their questions and listening to their concerns. ### 19. Helpful tool for managing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Vipin N. | Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** It helps make support work easier. The case management is smooth: automatically create or link cases quickly for different channels. The supervisor console is also helpful, as it shows team activity on one screen. The rule engine saves time by handling repeated tasks on its own. Reporting and analytics are also good for tracking how we are doing and where we can improve. **What do you dislike about Sprinklr Service?** Sometimes it feels a bit slow, especially when loading large reports or switching between screens, few features take time to learn in the beginning. Also, some settings are not very easy to find and need extra clicks which could be simplified with user friendly UI **What problems is Sprinklr Service solving and how is that benefiting you?** We use it to reply to customer questions on social media. It helps us respond faster, track all cases in one place, and not miss any messages. It also saves time with automation and helps managers see team performance and take actions in real time. ### 20. Streamlined Customer Communication with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra Z. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service is incredibly efficient when it comes to organizing and managing interactions across platforms. We especially appreciate how it consolidates messages, comments, and mentions from different social media channels into one intuitive interface. This makes our team’s response time faster and keeps us aligned across departments. The layout is user-friendly, and the tagging and filtering system helps prioritize what matters most. **What do you dislike about Sprinklr Service?** The automatic translation feature could use a serious upgrade—it often delivers clunky or inaccurate translations, which slows down our workflow and sometimes requires manual correction. In a multilingual market like ours, that’s a real drawback. We’d also love to see improved customization for response templates and slightly more flexibility in the user interface for teams with complex workflows. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service solves the operational headache of managing customer interactions across multiple Facebook Pages, all while maintaining a unified brand voice. Even though we handle several Pages, the tone of voice and communication style needs to stay consistent — and Sprinklr makes that not only possible, but seamless. It centralizes all messages and comments in one place, which helps us respond quickly and accurately without logging into each Page separately. We can easily assign conversations, track what’s been answered, and ensure that every reply feels cohesive, timely, and on-brand. The result? Better workflow, faster response times, and a consistent experience for users — no matter which Page they contact. ### 21. Sprinklr is comprehensive, strong platform coverage, real-time tracking, and customizable dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Kiran B. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr is its customizable dashboards and intuitive listening interface, which allow for easy tracking of brand mentions, sentiment, and trends across platforms. The flexibility to tailor views by metric, keyword, or channel makes it easy to focus on essentials, whether you're tracking a campaign, tracking issues, or analyzing audience sentiment **What do you dislike about Sprinklr Service?** One key drawback of Sprinklr Service is the API restrictions on data fetching, which can limit the depth or volume of historical data accessible, especially across certain social platforms. Additionally, the same query may yield different results at different times, as platform APIs refresh or update their data pools, leading to inconsistencies in trend analysis or tracking. This makes it challenging to ensure data stability and repeatability over time, particularly for long-term studies or post-campaign evaluations **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping us analyze audience engagement across shows, characters, and related products by consolidating conversations from multiple platforms into one unified dashboard. It provides real-time sentiment analysis, allowing us to track how viewers feel about specific storylines, cast members, or episodes as they air. Additionally, the platform offers valuable user insights — such as demographics, trending topics, and influencer mentions — which help guide content strategy, marketing decisions, and talent positioning. With Sprinklr, we’re able to react quickly to audience feedback, identify emerging trends, and make data-driven decisions that enhance overall viewer experience and brand performance ### 22. Customizable Yet Complex for Average Users **Rating:** 4.0/5.0 stars **Reviewed by:** Sidra K. **Reviewed Date:** December 29, 2025 **What do you like best about Sprinklr Service?** I like the customization available in Sprinklr Service. It gives me a highly customized way to define my workflows based on my team's requirements and use cases. This flexibility helps solve problems effectively. I also appreciate the clean workflows that make managing tasks smoother. **What do you dislike about Sprinklr Service?** Because of the customization, it does become a bit complex for an average user. Some form of impact report based on how certain changes will impact, something in simpler terms. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service assigns cases based on accounts, prioritizes messages, ensures SLA adherence, and offers customizable workflows tailored to our team's requirements, solving specific problems in community management. ### 23. Sprinklr's user-friendly UI simplifies navigation and query handling, updating data quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit G. | Community and Social Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Sprinklr Service?** The best feature of Sprinklr is its reporting capabilities. I have been using Sprinklr for many years, starting with our user feedback platform, feedback.photoshop.com, which was also on Sprinklr. I loved using its report suite to quickly gather important insights. Now, I utilize multiple dashboards for social listening and community health, and I find it very easy to customize and adjust the widgets as needed. **What do you dislike about Sprinklr Service?** When we receive queries from various social platforms, a lot of noise is generated that doesn't require an agent's attention. If Sprinklr could improve its AI capabilities to more efficiently detect and filter out such noise, and make the training process easier, it would greatly enhance our workflow. **What problems is Sprinklr Service solving and how is that benefiting you?** I think gathering insights is the deal breaker here ### 24. Streamlined Case History, but Searching all Cases needs to be improved **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie P. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Sprinklr Service?** Once the customer’s information has been entered, it provides a streamlined history of cases for each individual profile. **What do you dislike about Sprinklr Service?** If I don’t have access to the case number, I can’t look up the customer’s account number to locate the case. I also cannot access my personal case history. **What problems is Sprinklr Service solving and how is that benefiting you?** Communicating with customers that need assistance. ### 25. Review of Sprinklr used by MJN **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian B. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Sprinklr Service?** The tool is highly effective for managing social media posts. We are utilizing it extensively alongside Salesforce Service Cloud, with which we have developed a custom integration. We are also seeking a roadmap for onboarding new social platforms. Our account managers are doing their best to address day-to-day challenges. The tool is easy to use. **What do you dislike about Sprinklr Service?** I find the collaboration with Sprinklr in the matter of the Success Plan disappointing; in my view, it is essentially nonexistent. After several changes in management, we finally have one stable manager. However, apart from handling tickets, he has not provided any additional value. **What problems is Sprinklr Service solving and how is that benefiting you?** Most task which are being solved by Sprinklr Service are problems with itnegration between Salesforce Service Cloud and Sprinklr. ### 26. Decent Capabilities but Setup and Support Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Takara O. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Sprinklr Service?** I like that Sprinklr Service offers consolidation and measurement in one tool. I also appreciate the ability to measure teams' work, which is really valuable. **What do you dislike about Sprinklr Service?** I don't like the response time to issues, as it requires multiple follow-ups with the team. Also, the initial setup of Sprinklr Service was challenging. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for managing guest relations inquiries and appreciate its consolidation and measurement capabilities in one tool. It allows me to measure my team's work effectively. ### 27. All my social platforms in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Landon A. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love having access to all of my accounts from one place. i truly enjoy the fact that I can tailor each individual post on each platform, too! Anytime I have an issue, customer support is there to help very quickly! I use it every single day to get all of my posts in order. **What do you dislike about Sprinklr Service?** The thing I guess I think about the most is not being able to add text to my Instagram Stories and my TikTok videos. Having to export to mobile and then back to computer can be an extra step that takes up extra time instead of saving time. **What problems is Sprinklr Service solving and how is that benefiting you?** We just had a meeting with the Sprinklr reps and talked about our ideas and what we want implemented. They are working on solving a cover photo issue for us and an issue where events don't pop up in the calendar. ### 28. A robust aggregator tool that's super useful in customer experience management insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Sprinklr Service?** Sprinklr Service is especially strong for large or global teams that need scalable, AI-powered, and fully integrated customer service across many digital channels. **What do you dislike about Sprinklr Service?** Sprinklr Service is positioned primarily for large organizations. My findings consistently highlight that pricing is custom, premium, and can be difficult to justify for mid-sized teams or organizations that don’t need the full Unified-CXM scope. **What problems is Sprinklr Service solving and how is that benefiting you?** We struggle to easily compartmentalize, aggregate, track and make sense of conflicting signals in an increasingly noisy world. Sprinklr Service is helping us sift through that noise and take action based on data. **Official Response from Rupali Verma:** > Hi Thank you for taking the time to leave a review. We’re sorry to hear that our software didn’t meet your expectations. We want to assure you that we take all feedback seriously and are constantly working to improve our service. If you’d like to discuss your experience further, please don’t hesitate to contact us. ### 29. A tool where we can collaborate on all our products in a single place **Rating:** 5.0/5.0 stars **Reviewed by:** Samarth S. | AppStore & Engagement Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service has truly transformed the way we support our customers at Adobe. Its unified platform allows us to manage conversations across email, chat, and social media effortlessly, all in one place. The AI-powered case routing and real-time insights help us respond faster and more accurately, which means happier customers and smoother workflows. It’s a game-changer for delivering the kind of high-quality, personalized support Adobe is known for. **What do you dislike about Sprinklr Service?** Sprinklr has some shortfalls too, We also reply to reviews on AppStore and Play Store, Which is not as seamless as other tools that we use. I wish Sprinklr also looks into this so that we can use just one tool for all our needs **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr uses a single window for all our different teams, this helps us save time collarabating with other teams, this saves us time. ### 30. Intuitive Service, But Notification Management Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Leandro Emanuel R. **Reviewed Date:** January 14, 2026 **What do you like best about Sprinklr Service?** I find the Sprinklr Service a very useful tool for work, especially because of the organization it offers. Additionally, the macro system is much more intuitive, which really helps me. **What do you dislike about Sprinklr Service?** Sometimes, the management of notifications could be better. Also, some accesses took too long during the initial setup, which was beyond my control. **What problems is Sprinklr Service solving and how is that benefiting you?** I find Sprinklr Service quite useful for customer support. It offers organization, and the macro system is much more intuitive, making the work easier. ### 31. Powerful Customer Experience Platform with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kerolos F. | QA Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service offers robust tools for managing customer interactions, but the learning curve is steep. **What do you dislike about Sprinklr Service?** Sprinklr’s unified interface allows seamless tracking of customer conversations across channels like Facebook, Twitter, and WhatsApp. The platform is packed with features — from AI-based sentiment analysis to automated ticket routing — which help teams respond faster and smarter. Custom dashboards and analytics make it easy to measure performance, and the integration with CRM systems adds serious value. It’s built for scale and really helps centralize customer service efforts. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps centralize customer interactions from multiple platforms into one dashboard. This reduces the time spent switching between channels, minimizes missed messages, and ensures we maintain a consistent tone across all touchpoints. Its reporting tools give us data to back QA insights and optimize response performance. It’s especially useful for tracking agent productivity and sentiment trends. ### 32. Easy-to-use, time saving and hassle free **Rating:** 5.0/5.0 stars **Reviewed by:** Souvik S. | Community & Engagement Strategist, Document Cloud, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Sprinklr Service?** It is a one-stop solution for all the platforms that I use. The best part is that it creates dashboards to analyze market trends, helps analyze the data, and shares it as a presentation for stakeholders, too. **What do you dislike about Sprinklr Service?** At times, a few basic features can take a few additional clicks, thus increasing the time taken to complete a workflow. But that is overshadowed by the fact that it can summarize what I did in that particular case. **What problems is Sprinklr Service solving and how is that benefiting you?** Before Sprinklr, we used to work on 4 different tools, plus analytics to scrub data. After sprinklr, everything comes under one roof. This saves a huge amount of time, manual labor, and a lot of excel sheets. Additionally, integration of AI and its summaries have helped a lot to understand the data that we receive. ### 33. Versatile Multi-Tasking That Boosts Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** khaled m. | Specialist / Digital Operations Center - Onsite, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Sprinklr Service?** -multi function -multi tasks - graph and statistic of daily activity **What do you dislike about Sprinklr Service?** -for outgoing call should change status it is better to change automatically once procced with outgoing call - cases notification some how annoying and collapse button not functioning correctly **What problems is Sprinklr Service solving and how is that benefiting you?** making easy contacting with user in diffrent section and abroad user without any equipment ie hardware ### 34. Helps manage customer interactions at scale with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ayushi V. | Online Reputation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Sprinklr Service?** The unified dashboard is a huge plus—it lets us monitor multiple platforms, assign tickets efficiently, and maintain SLAs. The tagging and filtering capabilities are also extremely helpful for tracking sentiment and categorizing feedback. It has helped streamline our social engagement and response processes across teams. **What do you dislike about Sprinklr Service?** At times, the UI can feel a little overwhelming, especially for new users. Some features like ticket reassignment or status filters can be unintuitive or require extra clicks. Also, real-time updates can lag occasionally, especially when handling high-volume inflow. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps manage high-volume customer interactions across platforms in one place. It’s solved the problem of scattered responses and delayed resolutions by offering a unified ticketing and engagement system. The ability to track escalations, monitor response quality, and tag trends has directly improved our resolution times and customer satisfaction. ### 35. Fast, User-Friendly, and Lightweight **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed S. **Reviewed Date:** December 14, 2025 **What do you like best about Sprinklr Service?** I really like that Sprinklr Service is fast and user-friendly, which is a big advantage for me. It also doesn't require much computer load, making it efficient. I appreciate the really good chatbox, which is user-friendly for agents and unlike any other service. Additionally, the setup was really easy and care-free. **What do you dislike about Sprinklr Service?** I think Sprinklr Service could be improved by adding more customization options. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for handling calls and social media requests efficiently. It's user-friendly for agents, handles consumer data tracking well, and is fast and lightweight on the computer, which is a big advantage. ### 36. Loyalty Driving Insights 101 **Rating:** 4.5/5.0 stars **Reviewed by:** Jai P. | Creatives Head, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Sprinklr Service?** The ease of using the social studio. We use it to manage all profiles at once, have similar messaging across all platforms. We can then combine it with other tools to get a clear picture of what audiences are saying. **What do you dislike about Sprinklr Service?** For a small account like us, support is ad hoc, and we don't feel at ease making changes. **What problems is Sprinklr Service solving and how is that benefiting you?** Managing multiple social pages, and getting insights from all slow into our tools which help refine messgaing and also manage customer expectations better. ### 37. Interface Makes It Easy to Equip Agents for Timely Social Care Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Sprinklr Service?** The interface makes it so much easier to equip agents with all of the necessary information to properly address each inbound social care message in a timely and appropriate manner. **What do you dislike about Sprinklr Service?** It makes switching from Service dashboards to Engagement dashboards a little more difficult. **What problems is Sprinklr Service solving and how is that benefiting you?** It helps our small team address a large amount of inbound volume in a timely manner. ### 38. Great Social Media management platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Supriya B. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The team is super quick with replies. They are clear and comprehensive in the ways they work. I like that they even go beyond by offering to help over a scheduled call. There have been several cases when we had challenges with dashboards and the service team fixed it within a few hours of notice. It is indeed delightful. Their expertise is commendable... the team is technically very sound surely. **What do you dislike about Sprinklr Service?** During phase 2 of implementation, we would've liked some more assistance on building dashboards. We did reach out to the service team but they recommended we go for a higher paid plan. Some more time during training phase would've helped us. **What problems is Sprinklr Service solving and how is that benefiting you?** 1. Dashboard related issues 2. Scheduling posts 3. Permissions for users 4. Audience for targeting ### 39. Real-Time Customer Chat Made Easy with Sprinklr **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Sprinklr Service?** Sprinklr makes it incredibly easy to chat with customers in real time, quickly understand the issue, and escalate it to the right contact. **What do you dislike about Sprinklr Service?** Sometimes Sprinklr AI can spit out incorrect information. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us communicate with our customers more easily and find the right resolution. It’s also great for taking a deeper dive into insights and for social listening. ### 40. Effortless Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** sharif M. | Concierge assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Sprinklr Service?** Ease of use for the customer service and live chat **What do you dislike about Sprinklr Service?** nothing specific, just might be the reporting part **What problems is Sprinklr Service solving and how is that benefiting you?** It's efficient and effective as it takes all the socials in one system ### 41. Effortless Setup with Stellar Performance **Rating:** 5.0/5.0 stars **Reviewed by:** magica a. **Reviewed Date:** December 15, 2025 **What do you like best about Sprinklr Service?** I like the good response time and layout of Sprinklr Service. I appreciate the lag-free service it provides. It integrates nicely with passenger profiles, which is really helpful. The setup was very easy, making it convenient to start using the service quickly. **What do you dislike about Sprinklr Service?** None **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service for live chat because it provides good response time and layout. The service is lag-free and integrates nicely with passenger profiles, making it effective for resolving issues like flight delays. It's also very easy to set up. ### 42. Reliable case assignment but very clunky and archial user interface. **Rating:** 2.5/5.0 stars **Reviewed by:** Ishaan Y. | Community and Social Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Quick and dependable social media case assignments. **What do you dislike about Sprinklr Service?** Very primitive and chaotic user interface. Memory leak issues over an extended period of time. Slightly unreliable compatibility with Grammarly. Agent self reporting dashboard gives bogus numbers. No way to check previously engaged cases for the agent (only accessible to managers). It's a very uphill battle to get sprinklr engineering to fix bugs. They account bugs as feature requests and assign limited working hours to fix them. Even then a lot of them crop up after a while. Very aphasard implementation of feature requests in some cases (for example, Adobe community direct message feature is completely useless and ruins the user experience and productivity). **What problems is Sprinklr Service solving and how is that benefiting you?** Cosolidates all social media platforms. Usability of macros makes it easy to categorise cases. ### 43. Effortless Learning and Vibrant Interface **Rating:** 4.5/5.0 stars **Reviewed by:** zouhair k. | Human Resources Officer **Reviewed Date:** December 17, 2025 **What do you like best about Sprinklr Service?** I love the way Sprinklr Service uses colors and its design. It's really easy for me to send a reply, and I appreciate how easy the platform is to learn. Sprinklr Service is way more developed than what I used before, and I prefer it for its ease of use. **What do you dislike about Sprinklr Service?** no **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps manage customer requests by email. I love the platform's design, speed of replies, and ease of learning. It's way more developed than what we used before. ### 44. Great took for scheduling, but dashboards are a bit confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Isabel C. | Senior Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** My favorite Sprinklr feature is the Editorial Calendar, where you can view and schedule posts for all your social media channels. The scheduler itself is intuitive, easy to use, and very rarely crashes, so it makes my life easier. I use it daily for different channels, and I can say it makes me more efficient. **What do you dislike about Sprinklr Service?** I am not the biggest fan of the way they present some dashboards, making them confusing and showing different data. Also, customer support can be super fast and efficient in replying or sometimes ignore you for a while. **What problems is Sprinklr Service solving and how is that benefiting you?** It helps me with the scheduling of all my posts for social media, and since I am a social media manager it makes me go faster and more efficiently. ### 45. Better than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Sprinklr Service?** Highly configurable despite being a SaaS solution **What do you dislike about Sprinklr Service?** They promise EVERYTHING, but sometimes it just doesn't work out. Project management within Sprinklr could also be improved, especially for very large companies. **What problems is Sprinklr Service solving and how is that benefiting you?** Highly adaptable software that can be quickly tailored to business needs. Excellent omnichannel approach that bundles all relevant channels for customer agent. ### 46. Streamlines Social Media Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Rogerio M. **Reviewed Date:** January 26, 2026 **What do you like best about Sprinklr Service?** I like the agenda and the feedback process. The initial setup of Sprinklr Service was very simple and intuitive. **What do you dislike about Sprinklr Service?** Too many authorizations are necessary in some cases, and this makes the process not so fast. **What problems is Sprinklr Service solving and how is that benefiting you?** I use Sprinklr Service to keep updated on social media interactions and activities. It makes our process faster and more accurate. ### 47. A Game-Changer for Support Teams – With Just a Few Rough Edges **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi M. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Sprinklr Service?** orking with Sprinklr has genuinely improved my day-to-day as a customer support executive. The platform is super intuitive once you get the hang of it, and it really brings all our channels together in one place. I no longer have to keep switching between tools to respond to customers across email, social, and chat – which saves so much time and helps me stay focused. One thing I really appreciate is how customizable everything is. Whether it's creating specific queues, tags, or workflows, it gives me a lot of control to manage my cases efficiently. It also helps reduce manual errors because a lot of the processes are automated. **What do you dislike about Sprinklr Service?** The platform can feel a bit overwhelming at first, especially for new team members. There are a lot of features packed in, and the interface isn’t always the most beginner-friendly. Some tasks that should be simple—like setting up basic filters or locating specific past tickets—can take more steps than expected. A more streamlined UI would definitely make things smoother. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is helping solve one of the biggest challenges we face in customer support – managing high volumes of queries across multiple platforms in a consistent and timely way. Earlier, juggling between email, chat, and social channels meant lost time and sometimes even missed messages. But with Sprinklr, everything comes into one unified dashboard, which makes it much easier to stay organized and prioritize cases better. Another big problem it solves is tracking performance. The analytics and reporting features help me see my response times, resolution rates, and customer sentiment – which keeps me more accountable and helps me improve over time. It also reduces a lot of manual work. Automated workflows, tagging, and routing ensure that queries reach the right person without delay. Overall, Sprinklr has helped me work more efficiently, reduce errors, and deliver faster, more consistent service – which leads to a better customer experience and less stress on my end. ### 48. AI Agents and Self-Service Bots That Deliver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Sprinklr Service?** AI Agents & Self-Service: Conversational AI bots **What do you dislike about Sprinklr Service?** Nothing that i can think of so far...... **What problems is Sprinklr Service solving and how is that benefiting you?** Reduced churn & improved customer satisfaction ### 49. Has potential to be great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Sprinklr Service?** Customizable modules Filter views Scheduling DAM We can host many accounts Customizable dashboards with external links - making it easy for stakeholder management **What do you dislike about Sprinklr Service?** You cannot see the editorial calendar view well enough when scheduling unless you minimize the publishing window. It is not an easy platform to learn as the UX is not intuitive, in turn it takes a lot of time to learn Varying issues with modules saving incorrectly Customer support: New features in the platform are not articulated well enough upon launch, there have been several instances of us finding a new feature ourselves prior to being told about it. Every time I try to use it via mobile, a pop up comes up about ranking the platform that is unclickable - which causes me to have to close out every time. **What problems is Sprinklr Service solving and how is that benefiting you?** Stakeholder clarity around content going live for their respective practice. Global teams with one view. Social media team data analysis + content performance. ### 50. Evaluation of the Use of the Sprinklr Platform in Customer Service / Operational Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The platform helps me visualize different customer responses in one place, streamlining my service. The interface is very intuitive, which aids in the ease of service, especially when there is high demand. The tags help us in categorizing the services and mapping the instabilities. I also like to track my productivity live. **What do you dislike about Sprinklr Service?** The platform shows instability or takes a long time to load tickets when there is high demand, which can impact response time and also affects the customer experience. Searching by name, CPF, or specific terms yields no results, making it very difficult to find other customer interactions or a specific ticket. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service is helping me organize my customer service in a single environment. This greatly facilitates customer follow-up and reduces negative impact on service. Another benefit is the control of SLAs and my indicators, which gives me a sense of direction on how I am doing during the day and also how the team is doing. Sprinklr is not about numbers, it's about people! ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+05%3A34%3A25+-0500&secure%5Bsession_id%5D=e26896fd-0aac-4504-b5f2-e2e899a6b515&secure%5Btoken%5D=309ff1e1cda7fe51c5f0f98bec425348983709e99f3da4095d8cdf19938f0c41&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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