--- title: Sprinklr Service Reviews meta_title: 'Sprinklr Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 753 reviews by the users' company size, role or industry to find out how Sprinklr Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 753 scale: '5' date_modified: '2026-08-06' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sprinklr Service Reviews **Vendor:** Sprinklr **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.3/5.0 **Total Reviews:** 753 ## About Sprinklr Service Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. ## Sprinklr Service Pros & Cons **What users like:** - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. (81 reviews) - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. (64 reviews) - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. (52 reviews) - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. (47 reviews) - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. (37 reviews) - Users find Sprinklr **easy to use** once familiar, benefiting from helpful support and effective scheduling tools. (30 reviews) - Centralization (29 reviews) - Integrations (29 reviews) - Users value the **customizable interface** of Sprinklr Service, enhancing their social media management and reporting efficiency. (29 reviews) - Intuitive (24 reviews) **What users dislike:** - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. (29 reviews) - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. (27 reviews) - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. (26 reviews) - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. (23 reviews) - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. (21 reviews) - Time Delays (20 reviews) - Delays (14 reviews) - Users experience **poor customer support** with slow responses, frequent crashes, and issues with AI understanding nuances. (14 reviews) - Users frequently face **software bugs** that hinder functionality, including issues with dark mode and case transfers. (14 reviews) - Time-Consuming (14 reviews) ## Sprinklr Service Reviews ### 1. Evaluation of the Use of the Sprinklr Platform in Customer Service / Operational Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The platform helps me visualize different customer responses in one place, streamlining my service. The interface is very intuitive, which aids in the ease of service, especially when there is high demand. The tags help us in categorizing the services and mapping the instabilities. I also like to track my productivity live. **What do you dislike about Sprinklr Service?** The platform shows instability or takes a long time to load tickets when there is high demand, which can impact response time and also affects the customer experience. Searching by name, CPF, or specific terms yields no results, making it very difficult to find other customer interactions or a specific ticket. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service is helping me organize my customer service in a single environment. This greatly facilitates customer follow-up and reduces negative impact on service. Another benefit is the control of SLAs and my indicators, which gives me a sense of direction on how I am doing during the day and also how the team is doing. Sprinklr is not about numbers, it's about people! ### 2. Great software with massive capabilities- takes a minute to learn to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Sierra W. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love that I can listen by topic, compile dashboards and by metric. As someone who runs organic social media on a national scale, I need to be able to see what's going on online AND how people are responding to the content I'm putting out to stay relevant, and Sprinklr greatly simplifies that. **What do you dislike about Sprinklr Service?** Learning to navigate Sprinklr because of how comprehensive it truly is can take quite a while. I've been using Sprinklr daily for almost 2 years and there are still capabilities I haven't touched. However, I think with a software so comprehensive that is likely to be an issue with any software. **What problems is Sprinklr Service solving and how is that benefiting you?** I manage two different organization's national social media platforms and I'm able to cohesively see metrics, comments, and related topics in one place. We also have more than 50 smaller pages for the organizations in the states, and we are able to manage those all in the same place as well. ### 3. Sprinklr: Effective For Getting The Job Done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like being able to monitor multiple data streams simultaneously - and Sprinklr is the perfect platform for it. Being able to have multiple dashboards open saves significant time and provides a comprehensive view of my company's digital landscape, the projects that we're involved in, and the public sentiment regarding our projects, the company itself, and renewable energy as a whole. The ability to have AI distill thousands of posts into actionable summaries is a game-changer, especially in the energy sector where public sentiment can shift quickly around projects and policies. This feature has helped me identify trends and key concerns much faster than manual review. In addition, the flexibility to configure different dashboard layouts based on specific tasks (daily monitoring vs. campaign analysis vs. crisis response) shows the platform's sophistication in meeting varied professional needs. **What do you dislike about Sprinklr Service?** I think that making it easier to edit the keywords/filter in each dashboard would go a long way to improving the user experience. Also, in terms of customer service, maybe having a chat feature for quicker feedback would help too. **What problems is Sprinklr Service solving and how is that benefiting you?** The biggest problems that Sprinklr helps solve for me and my company have to do with monitoring social media and various news organizations in order to get a good picture of the sentiment and conversations around the renewable energy projects that my company is involved in. Sprinklr absolutely helps in that regard, I use it every single day at work. ### 4. Powerful platform for social listening and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr offers a unified platform where we can manage social listening, customer service, and reporting all in one place. The ability to monitor multiple channels in real-time and generate actionable insights helps us anticipate trends and respond quickly to customer needs. The system of tags and filters is also very efficient for organizing large volumes of data. **What do you dislike about Sprinklr Service?** Sometimes, the platform can seem too complex. It takes some time to adapt to learn all the features, and the interface could be more intuitive, especially for new users. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us monitor in real-time what consumers are saying about the brand on social media, which allows us to act quickly and strategically. Additionally, it centralizes customer service on a single platform, which improves team efficiency and ensures a more consistent experience for the consumer. The automatic reports also help to show results more swiftly. ### 5. The New Generation of Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr gives you options for different platforms and presets for photos, videos, gifs etc. It is nice to not have to provide your own images. I also like that you can schedule posts for the future. Sprinklr offers a wide variety of features that allows you to choose which options best suits your marketing needs. In society today, I feel like a lot of companies hire a specified marketing or social media employee. This app allows not only one employee, but up to however many employees to have access and it honestly only takes a few minutes per post. This app cuts down tremendously on the time marketing usually takes and the costs-which is very much important to most businesses. **What do you dislike about Sprinklr Service?** I personally have not seen any downsides to Sprinklr. I thought it was helpful that my company provided me a module to learn how to use and navigate Sprinklr before I started going onto the platform. **What problems is Sprinklr Service solving and how is that benefiting you?** My company simply uses Sprinklr for marketing purposes. Sprinklr is allowing us to post advertisements on Facebook and Instagram that are pre-set by the company and and are able to post as our own dental office as well. This is allowing us to save time and money with marketing that we would otherwise have to budget for. ### 6. Comprehensive and User Friendly Social Media Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr is a useful platform that makes managing social media much more efficient. Its interface is intuitive, allowing for easy planning and scheduling of organic posts across channels. I also appreciate the ability to build detailed reports for paid social campaigns within the same platform. Having both paid and organic capabilities in one place improves workflow and ensures consistency across teams. Overall, Sprinklr is a valuable tool for any organization looking to effectively manage and measure their social media efforts. **What do you dislike about Sprinklr Service?** While Sprinklr is a useful platform, one challenge is that the performance metrics for paid campaigns don’t always align exactly with the data shown in the native social media platforms. This can require additional time to reconcile reporting. Additionally, I’ve encountered occasional bugs when scheduling paid social campaigns, which sometimes require technical support or manual adjustments to resolve. Customer service has been helpful to solve these issues. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps our company manage social media more efficiently by bringing paid and organic functions into one platform. Before, teams had to use multiple tools to plan content, schedule posts, and report on performance, which led to fragmented workflows and extra manual work. With Sprinklr, we can plan campaigns, publish content, and build reports all in one place. This improves collaboration across teams, saves time, and provides a more complete view of social media performance. Having unified data also supports better decision-making and ensures our brand messaging is consistent across channels. Also, Sprinklr allows us to be compliant with regulations and guidelines that we need to follow in our line of work. ### 7. Great all-rounder works well in general but does have a couple of kinks that require extra attention **Rating:** 4.0/5.0 stars **Reviewed by:** Lauryn S. | Paid Social Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The reporting aspect is great, it pulls it in effectively and efficiently. The tagging aspect has transformed our approach to naming conventions and reporting, reducing the time quite significantly. I use this every day for pacing checks of campaigns, creating reports and planning. **What do you dislike about Sprinklr Service?** The lag it takes for Sprinklr to update in line with ad manager updates. It takes a while to bring a fully fledged account up to speed and implement it across the board, especially if theres a few years of data to back log. Our first Sprinklr Rep was fantastic at helping us onboard, but since customer service has been lacking slightly - taking longer to respond to queries and not having the same level of commitment. **What problems is Sprinklr Service solving and how is that benefiting you?** This has solved our manual pacing issues, naming convention inaccuracies, has implemented QA sheets for during the build process, saving us a lot of time and from a lot of errors. ### 8. Enhancing Sprinklr for Optimal Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** One of the standout features of Sprinklr Service is its intuitive, user-friendly interface, which significantly streamlines the process of managing social media interactions. Multi-Platform Integration, Comprehensive Analytics, Collaboration Tools. **What do you dislike about Sprinklr Service?** Although Sprinklr Service is a powerful tool for social media management, there are a few areas that could be improved. Technical issues and downtime occasionally disrupt workflows, and the reminder functionality is limited, mainly available to supervisors rather than agents. Marking interactions as spam is not intuitive, which can lead to clogged queues. The search filters for finding assigned cases or agent-specific interactions need enhancement for better usability. Additionally, Navigating the interface can be complex for some users, and the cost of the service may be prohibitive for smaller organizations or those with budget constraints. Addressing these issues could greatly enhance the overall user experience and efficiency of Sprinklr Service. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service addresses the challenges of managing multiple social media interactions, tracking customer issues, and analyzing engagement metrics. By centralizing these tasks, it enhances efficiency, improves response times, and provides valuable insights, ultimately leading to better customer satisfaction and streamlined campaign management. ### 9. Convenient for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** End to end customer service management, and reporting capabilities. Easy to use and navigate **What do you dislike about Sprinklr Service?** Sometimes the translation feature and sentiment feature is not accurate **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr solves the challenge of managing customer interactions across multiple digital channels by unifying them into a single platform. For teams like ours in social media community management, this means streamlined workflows, faster response times, and better visibility into customer sentiment. Its AI-powered features automate tasks like tagging, spam detection, and sentiment analysis, reducing manual effort and allowing us to focus on meaningful engagement. Sprinklr also supports content creation with AI-generated posts and translations, helping teams scale campaigns efficiently. The platform enhances performance tracking through dashboards that highlight metrics like Time on Task (TAT), enabling data-driven decisions to improve service quality. It’s also highly customizable, making it suitable for global teams managing diverse brands and regions. While setup can be complex and AI may occasionally misclassify nuanced content, the overall benefits—efficiency, consistency, and scalability—make Sprinklr a valuable tool for delivering exceptional digital customer experiences. ### 10. A good and complete publishing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** On the publishing part it is easy to use, I can create a post and assign it to an author, a campaign, I can select to publish it across several accounts at once. From the editorial calendrar I can use the filters to quickly find a post, I can also copy or delete a post. For KPIs on the campaigns, I like the reporting side that has a lot of possibilities and widgets to create dashboards. I like that I can create a custom metric when I need it. It is easy to learn, I use it daily in my work and am able to teach new coworkers how to use it. The set up is easy as it is a web application (it can work without being connected to any other app - we just log in from a browser) and there is the mobile application. **What do you dislike about Sprinklr Service?** My collegues told me about issues on the Advocacy part (not the easiest to edit) and how the support doesn't really help. Some of the metrics on the reporting side don't work anymore but are still available, we need to be careful when creating or using dashboards to avoid false data. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps to have an organized editorial calendar for a global company. This is very useful to have a global view of what is being done on the company's accounts. Given how every country and business line wants to promote its topics, the targeting function is a lifesaver when there are 150 publications per week. The advocacy platform is also useful as corporate communications are less pushed forward on social media platforms. ### 11. Relating to our customers, one feedback at a time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Sprinklr Service?** I use it mostly for the survey abilities that have improoved imensely in the last few years **What do you dislike about Sprinklr Service?** surveys and voice of customer metrics still are not a strong point of its services. **What problems is Sprinklr Service solving and how is that benefiting you?** mostly customer feedback that allows us to adress directly to the needs of our customers instead to what we think would be best. ### 12. Overall I like it **Rating:** 3.5/5.0 stars **Reviewed by:** Cassidy D. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like the layout, the home screen with all of my metrics, the menu on the side. The ease of requesting time off is convenient. **What do you dislike about Sprinklr Service?** One thing I can say I don't like is the inability for me, an L1 agent, to filter my metrics in the Reports section. Also, a lot of the summaries to the right of the scores on the Scorecard Overview section are too small for me to be able to look at breakdowns and there's no way to make it bigger. **What problems is Sprinklr Service solving and how is that benefiting you?** The only problem I can say it is solving is making it easier for contact centers and their employees to communicate and facilitate customer service. ### 13. A powerful tool for managing social conversations at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Nisha S. | Online reputation management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service offers robust capabilities for handling high volumes of social media interactions efficiently. Its unified platform enables us to manage multiple social accounts, track SLAs, and collaborate seamlessly across teams. The smart workflows and automation save us a lot of manual effort. **What do you dislike about Sprinklr Service?** The platform can feel a bit overwhelming at first due to the sheer number of features and complexity. Initial setup and configuration can take time, and there’s a learning curve involved in fully utilizing all the functionalities. Occasional lags or syncing delays also affect the overall experience at times. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helps us manage customer queries across multiple social media platforms in one place. It has streamlined our case handling process and ensures timely responses, improving overall customer satisfaction. The ability to tag, prioritize, and assign tickets has significantly boosted team efficiency and collaboration. ### 14. Support is horrible **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Sprinklr Service?** I love having a single view of the customer, regardless of the channel they used to reach out. **What do you dislike about Sprinklr Service?** It takes time to get comfortable with the UI and understand all the features, also the lack of time it takes for pictures to load on the sytem. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service is helping us solve key customer support challenges by unifying all our digital support channels—email, chat, social media, and messaging—into a single platform. ### 15. Outstanding Support and Impressive Feature Set **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Sprinklr Service?** The customer support and the number of features are both important aspects for me. **What do you dislike about Sprinklr Service?** The platform is not so easy to use, requires some training. **What problems is Sprinklr Service solving and how is that benefiting you?** With this platform, I am able to generate insightful reports about brand performance on social media and keep track of online conversations. Additionally, I can manage all messages received through social media, help prevent potential crises, and support customers throughout their journey. ### 16. Experience of using this platform 5 days a week **Rating:** 5.0/5.0 stars **Reviewed by:** Edgars S. | Contact Centre Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The fact that your views/tabs get saved in the cache so that next time it opens up properly. You can customize your view and always be comfortable with getting into work. The many view options and intuitive UI is great. Customer support is made easy with the built in translator. **What do you dislike about Sprinklr Service?** There is an indicator notification for channels that you do not get assigned to that is impossible to disable without removing permissions. This is the biggest downside of using the service. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr provides a place to have all your social media platforms in one place, it makes it easy to understand whether a message is a comment or PM. ### 17. Excellet tool to handle social media handles at one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan D. | Online Replutation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Sprinklr Service?** The best in place to club all the messages from different social handles, all at one place. This helps work efficiently and keep things organised as a Online Reputation Manager. **What do you dislike about Sprinklr Service?** Sometimes it takes time to fetch keywords and create new cases, affecting our FRT. **What problems is Sprinklr Service solving and how is that benefiting you?** The ability to a users' all prev messages in once place, even years back, making sure you don't miss anything. It gives a clear idea of the user, showing the profile history. No need to switch between channels, everything at one place. Also, the interface is just amazing. I love it. ### 18. It's been a good experience overall. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like the new system update with only receiving three chats at a time because it makes it easier to assist customers and I like the new 10 minute timer based on the customers activity. Before when receiving 6 chats it became over whelming and harder to focus on each customer. **What do you dislike about Sprinklr Service?** I do not like that we do not get visually notified of new chats when they first come in. I also do not like the extra sound notifications either. When people first chat in, even if they have not texted, we should get a visual notification that they are a new chat. The same way as when they reply back to a message. Also with the sound notifications I believe we should only receive sound notifications when they reply back or when we get a new chat. **What problems is Sprinklr Service solving and how is that benefiting you?** I like the automated AI recommended message suggestions ### 19. Likely the best of it's kind **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** We’ve automated a ton of repetitive tasks, from routing customer messages to the right teams, to setting up content approval flows. The automation engine is robust and helps us scale without burning out our team. **What do you dislike about Sprinklr Service?** The biggest drawback is how complex the platform can be, especially for new users. It’s just not intuitive out of the box. Training & onboarding took longer than expected and even now, some team members find the interface overwhelming. If you don’t have someone dedicated to managing it, you might struggle to get full value. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service helped us bring all our support channels into one place, which made it way easier for our team to respond quickly and consistently. We can see the full customer history across platforms, and the smart routing saves us a ton of time. It’s definitely improved our response times and overall customer experience. ### 20. Works great for social media but not perfect! **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio V. | Social Media Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Sprinklr Service?** They are constantly working on improving the tools they provide. AI tools to help you think of new ways to write text. Updated looks to make sure you have everything you need in the same spot. **What do you dislike about Sprinklr Service?** Work closely together with the users before making drastic changes to appearance and how the system works. **What problems is Sprinklr Service solving and how is that benefiting you?** Helping to have a place for content approvals and publishing. It also provides tools for managing audience interactions. ### 21. Great for Professional Brands **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan M. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr is great for compiling and organizing content from a variety of different social media platforms. Sprinklr also has reporting features to easily find actionable insights about social media performance. **What do you dislike about Sprinklr Service?** To my knowledge, Sprinklr isn't able to pull certain demographic data about your brands' social media audience. Some of this information is available natively on Facebook, Instagram, etc but unfortunately Sprinklr is not a complete one-stop shop for all social media reporting. However, it is a fantastic tool for posting, replying, and managing content. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr pulls in social media replies and content into an easy-to-read format. It helps my ability to do my job efficiently. ### 22. Sprinklr offers powerful and intuitive features for efficient user engagement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service truly shines with its intuitive features, especially the powerful Sprinklr AI and its efficient tagging system, which streamlines content organization and analysis. The platform also boasts other cool features like comprehensive analytics dashboards and seamless cross-channel integration, making it a robust solution for managing customer interactions. **What do you dislike about Sprinklr Service?** While generally intuitive, some advanced customization options can have a steeper learning curve, requiring more in-depth exploration to fully utilize their potential. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is instrumental in solving the challenge of managing a high volume of customer inquiries across diverse social channels. It centralizes these interactions, allowing our team to efficiently track, respond to, and resolve customer issues in real time. This has significantly reduced our average response times, improved customer satisfaction scores, and provided invaluable insights into common customer pain points, enabling us to proactively address them and enhance our overall service quality. ### 23. Robust Social Media Management Tool with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Lakshay G. **Reviewed Date:** December 15, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr Service provides a unified platform for all my social media tasks and really helps in managing agent workflows. The distributed platform works well with Sprinklr Service, and I found the initial setup to be easy. **What do you dislike about Sprinklr Service?** Nothing **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service provides me a unified platform for all my social media tasks and helps manage agent workflows. ### 24. Seamless Feature Integration That Elevates Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Fadi N. | Senior Multimedia Designer, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Sprinklr Service?** The connection between all features on the system **What do you dislike about Sprinklr Service?** needs to keep updating with new features **What problems is Sprinklr Service solving and how is that benefiting you?** my marketing and social media management ### 25. Evaluating Sprinklr: Features, Pros, and Cons **Rating:** 4.5/5.0 stars **Reviewed by:** Adam S. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** What I like best about Sprinklr Service is its ability to centralize customer conversations from multiple channels into one unified dashboard. The AI-driven case routing and automation features save time and help our team respond more efficiently. **What do you dislike about Sprinklr Service?** Sprinklr Service can be overwhelming at first due to its complex interface and steep learning curve. Customizing workflows and reports sometimes requires more technical support than expected. **What problems is Sprinklr Service solving and how is that benefiting you?** It helps us manage customer inquiries across multiple channels in one place, reducing response time and improving consistency. It also provides valuable analytics that help us track team performance and identify areas for improvement. ### 26. good to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Sprinklr Service?** Design , color , easy to use , easy to reset password **What do you dislike about Sprinklr Service?** it's only web , the application not working good issue with headset all the time changing the setting issue in Arabic and English language when transfer calls **What problems is Sprinklr Service solving and how is that benefiting you?** one platform for speaking and view calls chat , auto ticket creation ### 27. I have everything I need in an easy and beautiful way **Rating:** 5.0/5.0 stars **Reviewed by:** Enzo T. | Social Media Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr is a dynamic platform with nearly endless functionality that allows my team and I to stay up to date, aligned, and achieve our goals. I use it every day and since the easy implementation, our services could be better tracked and the constant updates and integrations with more platforms make Sprinklr complete and reliable. **What do you dislike about Sprinklr Service?** Sprinklr ends up using a lot of RAM on MacOS devices, and sometimes it doesn't post a scheduled post. This happens less and less frequently, but it does happen. Customer Support always helps my team with issues that occur. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps me coordinate, schedule, create and share multimedia content for various platforms and social networks around the world, in different formats, in addition to measuring and analyzing the results of the content's performance, also providing a qualitative analysis, something unique. ### 28. Combined multiple platforms into one user-friendly space. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I like the ability to do so many things within Sprinklr. Calls, chats, forms, emails - you name it and you never have to leave the platform. We used to be so spread out between Google Workspace for various sheets, forms, documents, etc and now it's all centralized in Sprinklr with the rest of our day-to-day work. **What do you dislike about Sprinklr Service?** Sometimes during an initial change there is a lot of troubleshooting that has to happen before it works as intended. Sometimes a button will be missing randomly and we have to go through a few hoops before it's on the console as planned. Sometimes there's a lot more information on any given page in Sprinklr than what's actually needed and at first glance it can appear confusing. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr allows us as a company to communicate efficiently and effectively. ### 29. The most comprehensive social media management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela Z. | Copywriter & Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I use it from Monday to Friday and consider it the most complete professional tool, with an impressive number of features and possibilities. Everything is customizable, making both integration and implementation easy. Its use is quite intuitive, and they are always looking to improve the UX. The support they provide to their clients also has a very good UX. Without a doubt, I recommend it. **What do you dislike about Sprinklr Service?** Over ten years of use, I can say that at the moment I don't see any disadvantages. **What problems is Sprinklr Service solving and how is that benefiting you?** When there is a crash of any integrated external platform, they inform us, which is a point in their favor. ### 30. Sprinklr Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Sprinklr Service?** It simplifies data collection, making it easier to gather and organize social media insights from multiple channels in one place. The dashboards and analytics offer comprehensive performance metrics and real-time monitoring, allowing teams to track results effectively. Automation tools help reduce manual work by streamlining routine tasks such as social listening, reporting, and handling common queries. **What do you dislike about Sprinklr Service?** The platform is quite complex and overwhelming for new users due to its extensive range of features and settings. **What problems is Sprinklr Service solving and how is that benefiting you?** Assigns, tracks, and escalates cases within teams, ensuring nothing falls through the cracks. Supports proper case resolution and easy collaboration—especially useful for customer service, marketing, and analytics teams. Social listening tools identify potential issues early, enabling proactive responses before challenges escalate. Helps manage brand reputation and swiftly address negative feedback. ### 31. Awesome omnichanneltool (one to rule them all) **Rating:** 4.5/5.0 stars **Reviewed by:** Karl R. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Sprinklr Service?** The best part is, that all channels can get managed in one agent interface. Also selfcare possibilities are andlessly. A really great thing is that you can design tailored processes with will exactly matching your individual business needs. **What do you dislike about Sprinklr Service?** This strongly depends how the envioronment was build up. sometimes if to many different departments or subsidiarys are in the same environment this could does a lot to systemperformance and few calrity in the system. also the usermanagment has its deficits. **What problems is Sprinklr Service solving and how is that benefiting you?** historically we where handling different channels in diffrent tools, also the CRM is a complete different tool, without any channelmanagement. Sprinklr will solve this, we are nearly there to this one tool to rule them all solution. Also the Chatbot Flow design is really easy to learn and gives a lot of possibilities to offer full selfcare or to collect information before the actual agent gets in contact. Which saves a lot of agent time when he/she diddnt have to ask repetitive questions to every customer ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh N. | Online reputation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2025 **What do you like best about Sprinklr Service?** Very helpful in data analysis, data visualization etc. **What do you dislike about Sprinklr Service?** The interface can be overwhelming for new users, especially with its complex navigation and numerous modules. **What problems is Sprinklr Service solving and how is that benefiting you?** helping our social team efficiently manage and respond to high volumes of customer queries across multiple social media platforms in one unified dashboard. It streamlines issue tracking, assigns tickets, and ensures timely resolutions with proper tagging and categorization. This not only improves team productivity but also enhances customer experience by reducing response times, maintaining conversation history, and ensuring no customer query goes unanswered. ### 33. Great to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Itziar M. | Digital Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Sprinklr Service?** I love how fast and intuitive it is, the layout shows everything at the same time and feels easy to use. **What do you dislike about Sprinklr Service?** I wouldn't change anything, the last update was perfect, maybe adding a notes space where everyone can check it. **What problems is Sprinklr Service solving and how is that benefiting you?** Currently everything is correct, in the past they did profile improvements to facilitate the management. ### 34. Easy to use, robust tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Sprinklr Service?** It is customizable, visually appealing, and helps with organization. We can have all of our social media content (both customer service as well as marketing) all in one place, making communication between the two teams easier than ever. Sprinklr also regularly rolls out updates, which add additional functionality, visual upgrades, and tools to make our workflow even more efficient. **What do you dislike about Sprinklr Service?** Depending on the issue, Support can sometime take a while to resolve it. That can be tedious if the error/issue is time-based, or if it doesn't always happen. **What problems is Sprinklr Service solving and how is that benefiting you?** We're able to manage and consolidate all inbound messages to a single tool, rather than having to use multiple tools. Because Sprinklr is so customizable, we're able to continuously refine and create new processes for maximum efficiency and timely service. ### 35. Sprinklr Review **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav A. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Sprinklr Service?** Sprinklr Service centralizes customer interactions from a wide range of social, digital, and voice channels into one platform. This unified workspace helps track and resolve customer queries efficiently. I use it daily so it helps me a lot. **What do you dislike about Sprinklr Service?** Some functionalities may lag, especially when processing large data volumes. There can be delays in syncing data or routing queries, which can slow down real-time responses. **What problems is Sprinklr Service solving and how is that benefiting you?** Provides powerful dashboards and real-time reporting tools, delivering data on customer satisfaction, emerging trends, and service performance. ### 36. Efficient but Improvable in Problem Solving **Rating:** 3.5/5.0 stars **Reviewed by:** Marco S. | Social media analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Sprinklr Service?** I like the efficiency and timeliness of Sprinklr Service in resolving requests. **What do you dislike about Sprinklr Service?** Not all problems can always be solved. **What problems is Sprinklr Service solving and how is that benefiting you?** I use it to analyze my company's social data. It detects bugs in the platform and I appreciate the efficiency in resolving requests quickly. ### 37. A very satisfied experience with Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed I. | System administrator / developer / Social media specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Sprinklr Service?** * They've Very professional team, and fast customer support. * Customized dashboards and widgets also easy to manage/edit. * increased the value of a customer satisfaction. * The cases can be Easley monitored and able to interaction with the customersvia Sprinklr. * Able to add and connect multiple accounts on social media. * Implementation and going live takes less than the expected time. **What do you dislike about Sprinklr Service?** The services cost is a bit higher than others but if we compare it with the services they're performing, then it's logical price. **What problems is Sprinklr Service solving and how is that benefiting you?** It makes dealing with customers very easy and arranged . even it has a very good analytics which supports us to monitor the data hourly. ### 38. Easy to Use, Needs Better Translation **Rating:** 5.0/5.0 stars **Reviewed by:** Youssef E. **Reviewed Date:** December 12, 2025 **What do you like best about Sprinklr Service?** I like that Sprinklr Service is easy to use, which makes it accessible for my company's needs. I specifically value the Sprinklr AI features, especially the record tool, as it enhances our operations. **What do you dislike about Sprinklr Service?** Translation service could be enhanced. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr Service's chatbot service is easy to use. ### 39. Sprinklr the Super Best Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ohoud A. | Community Management Department, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Sprinklr Service?** What I like most about Sprinklr is that it provides all the essential services in one platform. But honestly, I believe the real reason behind Sprinklr’s success is the team they are professional, skilled, and always cooperative with everyone I’ve worked with. **What do you dislike about Sprinklr Service?** Honestly, nothing so far and I truly hope I never do in the future 😆 **What problems is Sprinklr Service solving and how is that benefiting you?** Alot and alot ### 40. Consistent and Accessible, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Sprinklr Service?** I enjoy the ease of access to the platform, and I use it daily so I appreciate the consistency and integration of chatting to customers to offer customer support. **What do you dislike about Sprinklr Service?** Our company hasn't perfected the best possible route of using the platform - Mainly due to those in control of the platform do not and have not used it in the same manor we do. This requires a lot of back and forth. **What problems is Sprinklr Service solving and how is that benefiting you?** It's providing a direct contact between agent and customers. ### 41. Unmatched Customisation Powers Up Our Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Sidra K. | Principal Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Sprinklr Service?** The amount of customisation we can do with the tool. **What do you dislike about Sprinklr Service?** Because it is so strong and customisable, it does get confusing and complex for a regular user. **What problems is Sprinklr Service solving and how is that benefiting you?** It allows automation, task distribution based on skills and organising and reporting on performance. ### 42. Great software but has one too many things **Rating:** 3.5/5.0 stars **Reviewed by:** Carlos H. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** I love the way in which the software can show a great improvement in customer support and service. It's pretty easy to use and once you get a hold of the features, it is very helpful. **What do you dislike about Sprinklr Service?** It has waaaaay to many things that in the field, we don't use. All the profile properties just take up space since most of the times it does not show any valuable information. Same with the case details space. **What problems is Sprinklr Service solving and how is that benefiting you?** It is making customer service easier and faster. ### 43. The Perfect Tool - Sprinklr **Rating:** 5.0/5.0 stars **Reviewed by:** Gurdeep S. | Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Sprinklr Service?** The new implementation of the audit checklist is really great. The account security is also approved. The the new AI intergratio is really good **What do you dislike about Sprinklr Service?** It still gets logged out really quick, need to add more time. **What problems is Sprinklr Service solving and how is that benefiting you?** Its solving contact center and Knowledge base ### 44. Sprinklr Service offer frictionless support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Sprinklr Service?** Newly Added AI feature automate the routine work **What do you dislike about Sprinklr Service?** Ai interface could have been little better **What problems is Sprinklr Service solving and how is that benefiting you?** Customer service excellence has been above the par score since then ### 45. Easy Customer Chats, But Sales Tracking Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Johanne D. | Digital Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Sprinklr Service?** Makes chatting with customer's easy and has a flexible layout adjustable to agent needs **What do you dislike about Sprinklr Service?** Sales recording and tracking needs some work; we spend much time manually tracking sales **What problems is Sprinklr Service solving and how is that benefiting you?** Gives our customers another channel of communication with the business. ### 46. Sprinklr tool is useful in monitoring the agent's performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Sprinklr Service?** This tool is very helpful in my role as a WFM. This application is very easy to use in day-to-day Job. In customer support it is very important tool and implementation is also very simple compared to other tools. I frequently use this tool in my WFM role to monitor the agent's performance and other stuff. This tool is having different type of features like download of reports and integration of reports and publishing is also very simple way I really like this tool. Overall, in customer support this tool paly important role. **What do you dislike about Sprinklr Service?** there is a lagging issue sometimes in downloading of reports **What problems is Sprinklr Service solving and how is that benefiting you?** As a WFM I really like this tool in pulling the raw data is very simple and back dated reports also available in this tool ### 47. Everything you need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The best part about Sprinklr is its ease of use; it's straightforward to use. The option for tags is endless, which is extremely helpful in giving feedback. Customer support is also extremely responsive and addresses any issue as soon as it arises. When using a product like Sprinklr every day, you want it to be easy to use, simple to implement new parameters, and easily integrated into your workflow. **What do you dislike about Sprinklr Service?** There is nothing that I can think of right away that I dislike about using Sprinklr. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr is able to collect all out brands social engagements in one convienent spot, allowing us to quickly and accurately answer all social enagagements in a timely manner, ### 48. Robust Social Suite Backed by an Excellent Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Sprinklr is a powerhouse when it comes to managing our entire social media ecosystem. From planning and publishing to engagement and listening, it covers every touchpoint seamlessly. The platform is intuitive once you're familiar with its structure and capabilities. I especially appreciate the integrated workflows and the ability to customize dashboards and reporting to suit our team’s needs. The real-time engagement tools and listening capabilities allow us to stay on top of trends and brand mentions effectively. **What do you dislike about Sprinklr Service?** There is a learning curve, particularly for new users without prior training or support. Without advanced onboarding or the help of their support team, it can feel overwhelming due to the breadth of functionality. However, once mastered, it becomes indispensable. **What problems is Sprinklr Service solving and how is that benefiting you?** Sprinklr helps us centralize and streamline all our social media efforts across platforms. It reduces the need for multiple tools, which improves collaboration across our teams. The listening functionality has been particularly valuable for brand sentiment analysis and crisis monitoring. We're also able to ensure a consistent content calendar, review performance easily, and quickly engage with our community. ### 49. Intuitive and complete. **Rating:** 5.0/5.0 stars **Reviewed by:** Wagner L. | Media Anayst Jr, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** The platform works intuitively, so that it's easy even for those who have no previous experience with the product to understand and use. The graphs are self-explanatory and provide all the information needed to prepare reports. **What do you dislike about Sprinklr Service?** The creation of new dashboards and widgets could be made a little less complex, with the option of previous templates that could be reused (without the need to clone existing dashboards). **What problems is Sprinklr Service solving and how is that benefiting you?** Capture and measure brand mentions quickly and conveniently. ### 50. Very flexible and customizable for the business needs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Sprinklr Service?** Most of the reporting's and tracking works exceptionally well. Being able to create customer dashboards and connecting it to external services like AWS S2 Buckets is really useful **What do you dislike about Sprinklr Service?** The migration process was slightly challenging as we were looking to add a lot of new features that we were missing from the old software from the start. But if you are Building from scratch, I doubt you would have this issue. **What problems is Sprinklr Service solving and how is that benefiting you?** Having most channels connected to one platform for ease of access and being able to track productivity and tracking cases from one platform. Being able to get more in details insights that offer better indication on how the Call center is doing. ## Sprinklr Service Discussions - [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) - 1 comment, 1 upvote - [View Sprinklr Service pricing details and edition comparison](https://www.g2.com/products/sprinklr-service/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A55%3A52+-0500&secure%5Bsession_id%5D=7a0b010a-0b7d-4624-934b-a719175f2838&secure%5Btoken%5D=3dcae60f5e263a9eb94c04aba447fd979b2b5b5c5b86a5f8e434f57917502b3d&format=llm_user) ## Sprinklr Service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fluent Order Management](https://www.g2.com/products/fluent-order-management/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Oracle EBS CRM](https://www.g2.com/products/oracle-ebs-crm/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Sprinklr Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Sprinklr Service Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)