Sprinklr Service Reviews & Product Details

I use Sprinklr Service mainly to handle brand social media on a daily basis. I like how it keeps all social media interactions in one place, making everything easier to manage and respond to. It helps me manage messages, comments, and overall engagement across different platforms without things getting messy. What I like is that everything stays in one place, so it's easier to keep track of conversations and make sure no customer query is missed. It just makes the whole process of managing social media a lot smoother and more organized. It helps me manage a large volume of messages and comments without missing anything, which used to be a challenge earlier. Also, keeping everything in one place saves time and makes handling social media much more organized. Review collected by and hosted on G2.com.

Some dashboard and filtering options feel a bit complex at first, so a simpler layout or clearer navigation would make things even smoother. Review collected by and hosted on G2.com.

I feel like most features my organization uses have stayed the same since last year. Review collected by and hosted on G2.com.

When you click on a hyperlink inside Sprinklr, it used to open the link in a new tab but it hasn't done that lately. It will just take the sprinklr tab to a new page, which is very inconvenient. Review collected by and hosted on G2.com.

Sprinklr is an excellent platform for social media community management. It makes it easy to respond to customers, track your replies, and follow ongoing conversations. I also like that you can view past conversations and access analytics, which helps keep everything organized and informed. Review collected by and hosted on G2.com.

Sometimes the dashboards can be a bit finicky, and the AI doesn’t always correctly identify the right response for a customer. Review collected by and hosted on G2.com.

I like how Sprinklr Service offers easy access and intuitive dashboards, making it simple to monitor and manage operations in real time. The ability to listen to calls and check chats is a big plus for me, as it provides more independence without waiting for the vendor to share information. It saves me time since I can quickly find any case I need for a deep dive or just simple monitoring, without having to rely on BPOs or vendors. Plus, I appreciate being able to check records and histories whenever needed, which is really helpful for handling any demand or report requirements. Review collected by and hosted on G2.com.

The setup for the IVR workflow is quite limited and has something to do with permissions in my region. I think some menus could be simpler. For agents, it sometimes takes a long time or requires the ticketing system to register customers' cases, which can also be time-consuming or show errors. Review collected by and hosted on G2.com.

We absolutely love how there is a CONTENT library for quick posts! We can either use our desk top computers in the office or our own handheld phones with ease of posting either way! Review collected by and hosted on G2.com.

I have used REPUATION and another smaller web posting service that didn't have the same kind of abilities. There isn't a lot that I dislike about Sprinklr. Review collected by and hosted on G2.com.

Sprinklr Service offers a comprehensive platform for managing social and agent interactions, providing tools for triage, KPI tracking, and priority management. Its intuitive interface and simple GUI enhance user experience and facilitate agent training. Review collected by and hosted on G2.com.

I've used Sprinklr Service a couple of times, and I appreciate how it helps to consolidate all the different social and agent platforms. It's a really nice consolidated point compared to receiving things through piecemeal or using cheaper platforms we had before. I found it quite nice that it creates an all-in-one triage and managing system for us, helping to identify priority areas and manage KPIs more easily than our previous methods. I love the intuitive platform and the simple GUI it provides for our agents, which makes it easier for them to navigate and definitely speeds up the learning curve. Overall, I've been enjoying the experience so far. Review collected by and hosted on G2.com.

I use Sprinklr Service for our brand advertising and find that it helps people know everything about our brand. I like that all services are best with Sprinklr Service. I find it very well working, especially enjoying the post scheduling feature. The post schedule is the best option because I can update the schedule when I'm free, ensuring posts go viral at the right time. The initial setup was also very easy for us to handle. Review collected by and hosted on G2.com.

Still ok Review collected by and hosted on G2.com.

We can have multiple data sets and data related to paid and organic performance and there are plenty of metrics to measure the performance of our campaigns. Review collected by and hosted on G2.com.

There are multiple errors come while setting up the campaign but it does not mention what is required to rectify that error, rest dashboard navigation can be better and bulk changes can also be improved. Review collected by and hosted on G2.com.

What I like most is how it helps us simplify our processes across all platforms. The analytics also support us a lot when it comes to making strategic decisions. Review collected by and hosted on G2.com.

At first, it can be difficult to understand where the information is and everything you can do with the platform. Review collected by and hosted on G2.com.

I find that it is a strong tool that brings voice, email, chat, messaging and socials into a single agent workplace so that our team sees full customer history into one place Review collected by and hosted on G2.com.

It is highly configurable but getting the most out of it requires significant uplift effort in design , and setup and training. Review collected by and hosted on G2.com.