# Smartwaiver Reviews **Vendor:** Smartwaiver **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.0/5.0 **Total Reviews:** 20 ## About Smartwaiver Smartwaiver is an online waiver solution for businesses large and small. Existing paper waivers are converted into interactive, digital documents which can be signed online, or at your location on a computer, tablet or smartphone. Signed waivers are stored in a secure, searchable database, eliminating the need for paper and filing cabinets. ## Smartwaiver Reviews ### 1. Use this to get signed waivers from my clients **Rating:** 3.0/5.0 stars **Reviewed by:** Lisa U. | Dog Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Smartwaiver?** I love that I can quickly email my waivers to my clients. I used to do paper waivers (old school, I know). I was a little nervous about how long it would take me to set up, but it was easy peasy. Their customer support will actually set up your waiver for you if you just email it to them in a word doc or PDF form. Honestly, their customer support is super helpful and will get back to you very quickly. Also, the price is very affordable, and for my small business, this works great. **What do you dislike about Smartwaiver?** I wish their mobile app was a bit better. For a while, I was teaching puppy class, and I wanted those who didn't read the email to be able to sign the waiver on my iPad Kiosk. The app looks super outdated and was challenging to use. It was slow to load. Luckily, I didn't teach that many classes and mainly do virtual/online dog training sessions now. **Recommendations to others considering Smartwaiver:** I would definitely recommend if you're trying to make the transition from paper waivers to virtual waivers. I wouldn't use them if you're looking for a mobile kiosk, as their app isn't super easy to use. **What problems is Smartwaiver solving and how is that benefiting you?** I was looking to stop using paper - plus it was getting to be annoying to have a stack of papers of waivers. You can't throw them out, but they just sit there and become disorganized. I love how smartwaiver makes it super simple and organized to store all your waivers. ### 2. Simple and Cost Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** JR A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Smartwaiver?** Smartwaiver is easy to use and provides multiple payment options that are prorated - big plus for our seasonal business. Since we are only open for about a quarter of the year, it's important to not be locked into a regular monthly fee for a service like this. We can adjust our plan daily, if needed, to upgrade or downgrade as necessary. This is particularly helpful in the off months when we're closed and don't need extra expenses, but may have a random need here and there. **What do you dislike about Smartwaiver?** So far I don't dislike anything about Smartwaiver. It is easy to use and has great payment options. The only complaint our clients have ever had while filling out the waiver in-person, is it takes a few minutes ... but I think that's due to the lengthy details specific to our business and not Smartwaiver itself. **Recommendations to others considering Smartwaiver:** Smartwaiver is a great choice. It's easy for both you and the client to navigate and offers multiple payment options. I particularly like that we're not locked into the same price all year long. We are a seasonal business and have months when we need a lot from the service and others when we're closed completely and only need their storage feature. **What problems is Smartwaiver solving and how is that benefiting you?** Our business provides clients with expensive rental gear for (what's considered) a high-risk activity.... so having a waiver keeps us and the clients protected and informed of what to expect. ### 3. Making Operations Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Brina M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Smartwaiver?** simple process for the guest upon arrival **What do you dislike about Smartwaiver?** if a guests backs out, we cannot delete their waiver and get a credit for the month. **Recommendations to others considering Smartwaiver:** The software is extremely easy to use. Smartwaiver is working on multiple languages for your waivers if you have them to integrate. The ease of use and ability to have guests fill out their waivers while they are on their way to our office or prior to arrival is a bonus. being able to see the waiver was completed in our reservation system without having to be in smartwaiver is a time saver. **What problems is Smartwaiver solving and how is that benefiting you?** saving trees (printing waiver) saving money on toner/ink, saving time on admin tasks (not having to scan them in to save them ) ### 4. A uniform way of ensuring legal safety **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Smartwaiver?** I enjoy how customizable and adaptable the software can be **What do you dislike about Smartwaiver?** There is not much to dislike, much of the content is made by your team. The price could be lower. **What problems is Smartwaiver solving and how is that benefiting you?** We have been using smartwaiver to distribute general safety waivers to our guests in a uniform manner ### 5. Smartwaiver works for now **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Smartwaiver?** I like that we can see the check in history of our clients, and trends on when we are busiest. **What do you dislike about Smartwaiver?** I don't like that you cannot check people out to show how long they stayed, that would be useful. **Recommendations to others considering Smartwaiver:** I have not yet found a waiver company that allows you to import pre-existing waivers. Tags will not show up on check-in history and the data takes a but to export. Smartwaiver does not integrate with our online scheduling system. **What problems is Smartwaiver solving and how is that benefiting you?** Waivers for our patrons. ### 6. smartwaiver for making liability waivers easy to keep on file **Rating:** 4.5/5.0 stars **Reviewed by:** Lissa K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Smartwaiver?** that I don't have to file paper waivers anymore. I also like the tags and ability to use the smartfill add on with chrome web browser to add prospect and client information to my CRM and member database. it has cut down employee error by 90% **What do you dislike about Smartwaiver?** I have had some issues with field recognition using the smartfill extension, and it's not a huge issue, however, there is not really a way to "reset" so I can fix the issues. **Recommendations to others considering Smartwaiver:** take advantage of their ability to create the initial waiver for you, it is really much quicker to edit or copy a waiver and edit it, then to start from scratch. All you have to do is send them your waiver! **What problems is Smartwaiver solving and how is that benefiting you?** employee error when entering in information, waivers are easy to find in the system, prospects are easy to categorize and this creates a better follow up system for our team as well. ### 7. Makes collecting waivers & intake forms a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Smartwaiver?** I love that I'm able to add a link to my waiver in my confirmation emails to clients so that they're able to fill out their forms before coming in, saving time on the day of their appointment. The Waiver Vault app also makes it extremely easy for me to pull up their forms. **What do you dislike about Smartwaiver?** My biggest grievance is that the Smartwaiver Kiosk app is not compatible will all Android devices. I had bought a Samsung tablet specifically to have in my studio for clients who forgot to fill out their forms ahead of time, but the kiosk app is unavailable on this particular tablet. I'd had an older tablet that also had Android OS and was able to download the app, so that's a little frustrating. I get around this by having a web browser open on the tablet for them to fill it out online. It's not the best interface this way but it works well enough. **Recommendations to others considering Smartwaiver:** The price point is competitive with various tiers depending on how many waivers you collect per month. The ability to customize the look and verbiage of your form is great to keep strong branding for your business. With several different formats of questions (yes/no, multiple choice, text box, etc) you can easily get exactly the information you need from customers. You also have the ability to flag certain responses to make sure you don't miss anything important like a listed allergy or health condition. Smartwaiver even has some analytics reports so that you can get a picture of your demographic. It's made a huge difference in the efficiency of my business! **What problems is Smartwaiver solving and how is that benefiting you?** Once I started getting busy, it was absolutely unrealistic to have hard-copies of intake form/waivers for my clients to fill out and for me to store. Not only was it expensive to print out forms, it also felt extremely wasteful to use all that paper. Smartwaiver cuts down the cost dramatically and saves me time that I used to spend making copies and filing forms. On top of that, I'm also able to have my clients fill out their forms before even coming in, which saves me time on their appointments to make my booking more efficient. Being able to easily search for a specific customer through the waiver vault is also exponentially easier than digging through files to find a customer who was in months ago. ### 8. Use Smartwaiver, get organized **Rating:** 5.0/5.0 stars **Reviewed by:** maryah d. | Business Owner, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2018 **What do you like best about Smartwaiver?** The ability to eliminate paper and go completely digital in a very organized fashion. And the option to go dormant for $5/month during slow season **What do you dislike about Smartwaiver?** the limit on waivers and having to buy more. I have so many people who sign waivers, i'd like an unlimited option **What problems is Smartwaiver solving and how is that benefiting you?** I have eliminated paper use and the disorganization that goes with that and bulk ### 9. I really wanted to love this **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Smartwaiver?** I love that I can set up a "kiosk" on a tablet for clients to fill out their waivers when they come in, as well as sending them links ahead of time to fill in on their own. My favorite thing is being able to download the "console" app on my phone, which gives me a notification as soon as a waiver is completed and I can pull it up right there to view it. **What do you dislike about Smartwaiver?** I have struggled SO much finding a tablet that can support it! Obviously I could buy and iPad, but I'm not trying to fork out that much for a tablet when the majority of my clients fill out their forms ahead of time. Since the app is also on the Google Play store, I assumed any Samsung or Android powered tablet would support the kiosk app. Unfortunately I have struck out twice on that and had to return two different tablets. **Recommendations to others considering Smartwaiver:** Creating your own waiver took a little more time to get the hang of than I was expecting, but it was easy enough after messing around with it for a bit. They also have the free option of sending a PDF of your existing waivers that they will turn into an online waiver for you, which is nice for anyone less tech-savvy or who just doesn't have the time. Just make sure that any tablets you get to use as a Kiosk support the app! **What problems is Smartwaiver solving and how is that benefiting you?** Having to print out physical waivers was both wasteful and a nuisance. I'm no longer using up expensive printer ink, having to make trips to get copies made, or feeling guilty using up so much paper. Storing them was also a huge hassle, and trying to pull up a previous client's info was a pain. Now that it's all web based, I can easily find a client's form, I don't have to bother storing them, and I never have to make copies again. ### 10. Great, simple and effective system **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2017 **What do you like best about Smartwaiver?** The staff at SmartWaiver are all amazing, I have never had a negative experience with anyone either on the phone or on the live chat. All questions have been answered quickly and have always solved my problems. We love the simplicity, and how easy it is to train employees on the system. It also helps eliminate any of the old problems we were having. **What do you dislike about Smartwaiver?** There is some limited function in the layout of the waiver, and I wish some of the "at a glance" dashboard items could be customized. But that's the only flaw I have had so far. All of the data can be exported and reviewed pretty easily. **Recommendations to others considering Smartwaiver:** It was pretty easy to set up, we just uploaded our paper waiver, selected the right questions for identification and boom, we were done. I have them auto upload to a Google drive, and we have had to pull one for the police report. It held up very well and we pulled the waiver instantly from our system. **What problems is Smartwaiver solving and how is that benefiting you?** We have used Smartwaiver to help streamline our waivers for our indoor shooting range. We work in an industry where mistakes cannot happen and Smartwaiver has made us safer, more compliant and allowed our customers to fill out their waivers before they get to the range. I would highly recommend this software to anyone looking to simplify their system ### 11. Easy to use for both guests and staff. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2017 **What do you like best about Smartwaiver?** You don't need to have a lot of knowledge about computer to use it. Really easy to train staff how to use it. Save lots of paper and easy to save waivers for your records. **What do you dislike about Smartwaiver?** You have a short time to save your waivers from the email. **What problems is Smartwaiver solving and how is that benefiting you?** Saving paper and time. ### 12. Smartwaiver is a smart choice for easy contracts. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Smartwaiver?** Integrated solution is fast and very clean GUI **What do you dislike about Smartwaiver?** Pricing is higher than other options we have tested. **Recommendations to others considering Smartwaiver:** If the price is not too high then this is one of the cleanest and robust waiver systems out there today. **What problems is Smartwaiver solving and how is that benefiting you?** We need waivers signed on a daily basis and Smartwaiver takes the headache out! ### 13. Smartwaiver is a great platform for replacing paper waivers. **Rating:** 4.5/5.0 stars **Reviewed by:** Ben C. | Director of Fun, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2016 **What do you like best about Smartwaiver?** Ease of use both for guests and internal staff, simple to create new waivers, integrated with Rezdy tour booking software. **What do you dislike about Smartwaiver?** It would be nice if we could search for waivers using any information field in the waiver. **What problems is Smartwaiver solving and how is that benefiting you?** Going paperless with our waivers has saved paper, employee time and storage space. Waivers are easily accessible via computer or other device. If a parent forgot to sign a waiver for their child, it is easy to call them and ask them to submit one online. Much more convenient than having to print, sign and fax a paper waiver. More secure than paper waivers as well. ### 14. Love when my customers use our SmartWaiver online! Saves Time and Paper **Rating:** 4.0/5.0 stars **Reviewed by:** Rob F. | Director, Recreational Facilities and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2016 **What do you like best about Smartwaiver?** Don't have to print anything out! Check them off and I'm done. Excited about the integration with my reservation system. Remote access so that customers and guardians can get this done before they arrive at our location. **What do you dislike about Smartwaiver?** Not everyone uses it and we still have to offer the paper option. I expect more customers to take advantage of this once integration with my reservation system is complete. Signing with a mouse, but it works. **What problems is Smartwaiver solving and how is that benefiting you?** Streamlines in person customer management and checkout process. Saves paper. ### 15. Fantastic! Using Smartwaiver since 2013 **Rating:** 5.0/5.0 stars **Reviewed by:** Beau K. | Sales & Marketing, Fine Art, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2016 **What do you like best about Smartwaiver?** Smartwaiver is by far the EASIEST and BEST online waiver system out there. The company is supportive and always on hand to help out with any quick adjustments. Clients will spend 5 minutes at most signing these online waivers. Easy, easy, easy!!!! **What do you dislike about Smartwaiver?** I haven't had any real major issues gone wrong with Smarwaiver. **What problems is Smartwaiver solving and how is that benefiting you?** Incredible peace of mind. I personally enjoy the outings with clients/guests much more now knowing that I'm protected. ### 16. Mediocre product, terrible support. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2015 **What do you like best about Smartwaiver?** Reasonably easy interface to set up a basic waiver for those not technically inclined. **What do you dislike about Smartwaiver?** No real customer support whatsoever. Either an unwillingness or general inability to implement additional features for users. Replies from support always ended in dodging the request or downplaying it's importance before ultimately going silent. They also recently had an outage of their services for a full day (entire website unreachable) which disrupted many businesses that relied on their service. They only offered the cost of their service for the outage time as compensation. **Recommendations to others considering Smartwaiver:** If your use case is simple and you have a very strict deadline, this may be the product for you. If you need reliability, performance, support or future flexibility, I would strongly caution against trying to use them with your system. **What problems is Smartwaiver solving and how is that benefiting you?** We wanted an off-the-shelf way to allow users to digitally sign waivers and then have that funnel into our system for record keeping. Given our wasted time going back and forth with smartwaiver and the extra work-arounds we've had to implement to account for deficiencies in their system, we've realized no benefits vs just implementing the entire system in-house. Right now, it's a sunk cost and we're going to move forward with developing our own alternative. ### 17. LOVE THIS SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2016 **What do you like best about Smartwaiver?** I have all of my waivers online - no paper! **What do you dislike about Smartwaiver?** I am still unsure how to upload data to business contact list, but working on it. **Recommendations to others considering Smartwaiver:** Do the Trial - it is the best way to see if it works for your business. **What problems is Smartwaiver solving and how is that benefiting you?** no paper releases - streamlined admin processes ### 18. Happily Using Since 2012! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | Interim Board Member, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2016 **What do you like best about Smartwaiver?** Easy to set up, use and update our waivers. **What do you dislike about Smartwaiver?** Lacks integration with our web browser of choice. **What problems is Smartwaiver solving and how is that benefiting you?** We have greatly reduced customer work flow and file storage needs by implementing a digital waiver system for our recreation business. ### 19. SmartWaiver makes our business more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2016 **What do you like best about Smartwaiver?** No more scanning paper waivers, losing paper waivers, storing paper waivers, sorting through paperwaivers. Everything is searchable and we can export e-mail addresses for marketing purposes afterwards. **What do you dislike about Smartwaiver?** I'd love for them to integrate with Emma. **What problems is Smartwaiver solving and how is that benefiting you?** More time savings. Less work for staffers. ### 20. Customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2015 **What do you like best about Smartwaiver?** Appearance and easily navigated by customers **What do you dislike about Smartwaiver?** Customer service is awful. No regard with what their customer is looking for. **Recommendations to others considering Smartwaiver:** Do not use them as they offer no support to you once they have your money. **What problems is Smartwaiver solving and how is that benefiting you?** Trying to set up waivers for 3 seperate companies ## Smartwaiver Discussions - [How do you get online waivers?](https://www.g2.com/discussions/how-do-you-get-online-waivers) - [How much does smart waiver cost?](https://www.g2.com/discussions/how-much-does-smart-waiver-cost) - [What is Smartwaiver com?](https://www.g2.com/discussions/what-is-smartwaiver-com) - [How does smart waiver work?](https://www.g2.com/discussions/how-does-smart-waiver-work) - [Does Smartwaiver offer translation?](https://www.g2.com/discussions/36839-does-smartwaiver-offer-translation) - 1 upvote - [View Smartwaiver pricing details and edition comparison](https://www.g2.com/products/smartwaiver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+21%3A51%3A57+-0500&secure%5Bsession_id%5D=d273ecf0-6185-4fd7-81bb-d74563999d42&secure%5Btoken%5D=d56362565f068579efd624f20eb5f7e1136ce02fd3a8b2857193f00db46a866b&format=llm_user) ## Smartwaiver Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs ## Top Smartwaiver Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,506 reviews) - [SignNow](https://www.g2.com/products/signnow/reviews) - 4.6/5.0 (1,728 reviews) - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - 4.4/5.0 (1,015 reviews)