---
title: Smart IVR Reviews
meta_title: 'Smart IVR Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how Smart IVR works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 10
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Smart IVR Reviews
**Vendor:** Interactive Powers  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 10
## About Smart IVR
Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) Speech-to-Text (SST), Natural Language Understanding (NLU) and text-to-speech (TTS) software to enable advanced automated phone services.




## Smart IVR Reviews
  ### 1. I enjoy the effectiveness, while using it throughout the company we strive a double safety measure.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Cheryl A. | Care Team Representative, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2023

**What do you like best about Smart IVR?**

The use and ease of the product and how effective it is for businesses.

**What do you dislike about Smart IVR?**

It may not be very helpful if users do not verify and would not be as effective to the user. Also, may worry caller to give such information.

**What problems is Smart IVR solving and how is that benefiting you?**

Some callers are unsure providing their information to a non-person and feel it is very informal and afraid their information may spread somewhere else.


## Smart IVR Discussions
  - [What is Smart IVR used for?](https://www.g2.com/discussions/what-is-smart-ivr-used-for)

- [View Smart IVR pricing details and edition comparison](https://www.g2.com/products/smart-ivr/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A30%3A05+-0500&secure%5Bsession_id%5D=d9d2bd4a-921a-47eb-99c7-84b3ed40c921&secure%5Btoken%5D=7119a86b7e3761e954441b06cecc511d71c26566f4f0b3e353a8c6ab1485a532&format=llm_user)

## Smart IVR Features
**Additional Functionality**
- CRM
- Data Import/Export
- Alerts/Notifications
- Calendar Management
- Third-Party Integrations
- Sales Pipeline Management
- Collaboration Tools
- Activity Dashboard
- Reporting/Analytics
- Lead Scoring
- Task Management
- Document Management
- Calendar/Reminder System
- Lead Qualification
- Client Management
- Customer Database
- Territory Management
- Commenting/Notes
- Access Controls/Permissions
- Mobile Access
- Email Management
- Lead Management
- Event Triggered Actions
- Interaction Tracking
- Segmentation
- AI Copilot
- Generative AI
- Data Visualization
- Appointment Scheduling
- Lead Generation
- Feedback Management
- NPS Survey Structure
- Search/Filter
- Visual Analytics
- CSAT Survey Structure
- Engagement Tracking
- SMS Messaging
- Sentiment Analysis
- Customizable Templates
- CES Survey Structure
- AI/Machine Learning
- Survey/Poll Management
- Customer Experience Management
- Chat/Messaging
- Customizable Forms
- Customer Journey Mapping
- Trend Analysis
- Complaint Monitoring
- Widgets
- Customer Segmentation
- Social Media Integration
- Multi-Channel Communication
- Performance Metrics
- Workflow Automation

## Top Smart IVR Alternatives
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