1. [Home](https://www.g2.com/) 2. ... 3. [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) 4. [Smart IVR Discussions](https://www.g2.com/products/smart-ivr/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1074c5b1e1ebf92bc43e5c7ba29d2925/smart-ivr.png "Product Avatar Image") ](/products/smart-ivr/reviews) [ Smart IVR ](/products/smart-ivr/reviews) (10)4.5/5 Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) Speech-to-Text (SST), Natural Language Understanding (NLU) and text-to-speech (TTS) software to enable advanced automated phone services. Show More * * * ### 70.0 Nps Score Already have Smart IVR? ### All Smart IVR Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is Smart IVR used for? ](/discussions/what-is-smart-ivr-used-for) What is Smart IVR used for? [ Other Customer Service Software ](https://www.g2.com/tags/other-customer-service-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smart+IVR+questions+and+get+answers+from+expert+users+in+our+Smart+IVR+Discussions+section.&title=Smart+IVR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smart+IVR+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smart+IVR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss%0aAsk+Smart+IVR+questions+and+get+answers+from+expert+users+in+our+Smart+IVR+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smart+IVR+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss%0aAsk+Smart+IVR+questions+and+get+answers+from+expert+users+in+our+Smart+IVR+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/smart-ivr/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1074c5b1e1ebf92bc43e5c7ba29d2925/smart-ivr.png "Product Avatar Image") ### Have you used Smart IVR before? Answer a few questions to help the Smart IVR community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmart-ivr%2Fdiscuss%3Fsmall_ask%3Dsmart-ivr) No