Shopware Reviews & Product Details

Shopware 6 is perfect for our use case of internally developing a shop that is able to adapt to different business cases and realities. Shopware provides a highly customizable framework with strong plugin environment and various helpful sources of support. It additionally provides useful APIs and integration functionalities. Review collected by and hosted on G2.com.

A lot of crucial functionality can only be achieved with plugins, of which plenty are available. But different aspects of the documentation could sometimes be a bit more complete. Generally, the basics and the core functionalities are documented well, some more specific use cases can be more complex to be figured out. Review collected by and hosted on G2.com.

My initial attraction to Shopware stemmed from its robust open-source core, which offers remarkable flexibility and customization through a wide range of plugins. This strength of the open-source version set a high expectation for the enterprise version, which, unfortunately, has not been met. The recent abrupt price increase for the enterprise license has only intensified my concerns.

The most pressing issue with the enterprise version of Shopware is its disproportionate cost relative to the additional benefits it offers over the open-source version. After careful examination and practical use, it has become evident that the enterprise version provides minimal extra value that justifies its premium pricing. This disparity has been further exacerbated by the sudden and significant hike in prices, which took us by surprise shortly after we had implemented the software.

Given the current scenario, the open-source version of Shopware, or a custom solution tailored to specific needs, emerges as a more sensible choice. The open-source version already encompasses a vast array of functionalities that are more than sufficient for many businesses. Moreover, its extensibility allows for customization that can closely match or even exceed the offerings of the enterprise version.

In light of these factors, particularly the unexpected and substantial increase in the cost of the enterprise license, I find it increasingly difficult to recommend it. Prospective users should carefully consider the long-term financial implications and the actual added value of the enterprise version. In many cases, the open-source version, augmented with custom solutions if needed, presents a more viable and cost-effective alternative. The recent pricing strategy raises questions about the predictability and reliability of Shopware as a long-term partner, making it imperative for businesses to evaluate their options thoroughly. We have certainly made our decision to stay with the open source core. Review collected by and hosted on G2.com.

I am deeply disappointed and dismayed by the recent direction taken by Shopware's management regarding their enterprise license. Just last year, we implemented Shopware along with its enterprise license, buoyed by promises of continuous access to new features under the forthcoming licensing model. Contrary to these assurances, we were blindsided by an abrupt announcement of a feature stop at the year's end – a mere year after our investment. This decision is not just a stark deviation from what was promised but also a significant blow to our trust in Shopware.

The company’s offer to switch to a new licensing model does little to mitigate the sense of betrayal. This move, particularly at such short notice, disregards the financial and strategic planning of businesses like ours that have invested in their enterprise solution. The value of the enterprise license, under these circumstances, is severely undercut, regardless of its features.

Such a dramatic shift in policy, without adequate consideration for existing clients, raises serious questions about Shopware's commitment to its customers and business ethics. I strongly advise potential customers to think twice before placing their trust and financial resources in a company that demonstrates such a cavalier attitude towards its commitments and client relationships. Their recent actions are not just disappointing but alarmingly indicative of a lack of respect for customer loyalty and engagement. Review collected by and hosted on G2.com.

High flexibility for customizations

You feel that you are taken seriously as a customer

You are involved in the further development of the product

Very good communication between customer and Shopware Review collected by and hosted on G2.com.

In some cases too much of a B2C thought in Software Design, B2B features still require customization Review collected by and hosted on G2.com.

With countless plugins, Shopware can be easily extended and adapted to many business processes. Review collected by and hosted on G2.com.

Some further developments do not seem to be effective when published. Review collected by and hosted on G2.com.

we have been using Shopware for many years and have been able to quickly implement every requirement that the market brought with it. Review collected by and hosted on G2.com.

There have been no points so far that we do not like about Shopware. Review collected by and hosted on G2.com.

Scalability and Convenience very good. Lean cost. Review collected by and hosted on G2.com.

Not all Plug-ins good for high volume shops Review collected by and hosted on G2.com.

- Modern, high-performance architecture and technology stack

- Modular expandability through plugins

- Already highly usable in the Community Edition

- Good and useful documentation, supplemented in many places by videos

- Strong developer community

- Simple internationalization options

- The Rule Builder Review collected by and hosted on G2.com.

- The transition to the subscription model, both for plugins and for Shopware itself

- Inconsistencies in the backend or its usability in Shopware 6. Sorting may be available in some areas but not others, some columns may be missing in certain places, etc.

- Some backend functions are not fully thought out

- Many fundamental basic functions need to be retrofitted with paid plugins, even in the subscription plans Review collected by and hosted on G2.com.

The initial philosophy and product, but most of that has gone since Shopware 6 is announced. Review collected by and hosted on G2.com.

Too much money driven since Shopware 6 is announced, like a license cost increases of 200-800%. Until Shopware 5 it was far more quality/product driven. Poor support, although there are some employees that are willing to help but it seems they don't have the authority to do. A lot of functions available in Shopware 5 didn't get a proper successor in Shopware 6. Successor plugins, also from third parties, were announced, but never released. Since we were forced to migrate to Shopware 6, we already wrote about 150 support tickets. Sometimes we had to wait over 1 month before a core bug was solved in an update. The number of technical issues/bugs/limitations is about 10 times higher than in Shopware 5. After every core update, we've to test for about 1-2 days to assure everything still functions, against 1-2 hours in Shopware 5. The numerous extra extensions (plugins) that we need now to reestablish the features included in the Shopware 5 core, makes the system unstable and 'buggy' as well. After 1,5 years, we're still not able to finish the migration, due to endless pending and newly rising (technical) issues (after every update). In the comments of other reviews on this platform, we noticed Shopware always invites the reviewer to contact them. We did, in every possible way, including over 150 emails/tickets to different employees and departments. We were even invoiced for extensions we'd never bought and it took over one month to get a confirmation it would be corrected. We were ambassadors when we used Shopware 5. That's history. In our opinion, it's only the Shopware marketing department that has improved. Review collected by and hosted on G2.com.

The connection to our ERP system is running smoothly, and we are using some plug-ins that complement the shop. The support is also reliable. We will switch from Shopware 5 to the Enterprise version of Shopware 6 later this year and are looking forward to the new challenge and new opportunities. The backend is quickly explained, making it easy to train new employees. You don't need extensive expertise with shop systems, which can be advantageous in today's job market. We also like the diverse design options, allowing each created shop to be highly customizable. Review collected by and hosted on G2.com.

We are missing some features in our daily routine, such as specific limitations on characteristics and associated purchasing restrictions, e.g., certain items (or groups) only purchasable by customers from Germany. Also, the use of the search function in the frontend is unfortunately rather mediocre by default compared to other tools. Additionally, the product stream setup makes it somewhat cumbersome in our industry to add the appropriate accessories to the right products. Review collected by and hosted on G2.com.

Our direct contact is always helpful when it comes to questions or support. Review collected by and hosted on G2.com.

Plugins are often not up to date with the latest version of shopware core. Review collected by and hosted on G2.com.