Shopware Reviews & Product Details

What we like best about Shopware is the excellent customer support and the powerful B2B features, particularly the Digital Sales Room and Dynamic Access. These features provide comprehensive capabilities for optimizing B2B processes and effectively targeting business customers. Review collected by and hosted on G2.com.

What we dislike about Shopware is that there is still some room for improvement in flexibility and adaptability. While the platform offers many customization options, there are certain limitations that could be addressed to enhance its overall flexibility. Review collected by and hosted on G2.com.

In the process of developing our online shop, implementing Shopware 6 has been a relatively smooth process overall. The platform offers comprehensive documentation and a well-structured interface, which helped us get started without too many obstacles. Shopware 6's API-first approach makes integrations with third-party systems straightforward and efficient. Whether connecting to payment gateways, CRM systems, or other essential tools, we found the process to be relatively seamless. The flexibility of the platform allows for custom integrations when needed, which is a significant advantage for a business of our size. While some integrations required additional development effort, the platform's adaptability ensured that we could connect everything we needed to run our operation smoothly. Another standout feature is the excellent customer support and the massive, active community. Whenever we’ve hit a roadblock, the customer support has been there to provide advice and share solutions, which has been invaluable. It's reassuring to know that we're not navigating this alone. Review collected by and hosted on G2.com.

One challenge we've faced is the learning curve, especially as we're working on such a large-scale project. Some of the more advanced features require a bit of technical expertise and time to fully grasp. Additionally, while there are many great plugins available, we've found that some essential functionalities require paid extensions, which can add up in costs. However, these are manageable challenges, especially considering the overall benefits Shopware 6 provides. Review collected by and hosted on G2.com.

As DAS OFENZENTRUM, we have chosen Shopware 6 to take our online shop to the next level, and we couldn't be happier. The system offers us the flexibility and extensive features we need to provide our customers with a first-class shopping experience.

User-friendliness:

Shopware 6 impresses with an intuitive user interface that is easy to use for both our customers and our employees. Managing products, categories, and orders is straightforward and efficient, saving us valuable time in our daily business.

Flexibility and Customizability:

The ability to customize our shop individually is a major advantage of Shopware 6. We were able to perfectly tailor the design and functionality of our shop to the needs of our customers. The numerous plugins and extensions allow us to easily integrate additional features without requiring deep technical knowledge.

Performance:

Shopware 6 offers excellent performance, even with a high number of products and visitors. Our customers enjoy fast loading times and smooth navigation through our shop, which significantly improves satisfaction and conversion rates.

Support and Community:

The support from Shopware and the large community are another plus. In case of questions or challenges, numerous resources and assistance are available to help us make optimal use of the platform.

Overall, we are very satisfied with Shopware 6 and can recommend it to any company looking for a powerful, flexible, and user-friendly e-commerce solution. Our online shop has greatly benefited from the switch to Shopware 6, and we look forward to continuing to provide our customers with an outstanding shopping experience. Review collected by and hosted on G2.com.

The support could be a little faster and the prices a little lower, so that smaller shops could also use it. What should also be improved are the exports, so that properties and their characteristics or translations of the article texts can be easily exported from the shop. Review collected by and hosted on G2.com.

As a B2C business selling outdoor products for active nature lovers, we are thrilled with Shopware. The platform offers an excellent customer experience, allowing us to quickly and easily create category and product pages. The intuitive interface makes it easy to design engaging content that our customers love. Another highlight is the cross- and upselling features. These help us offer additional products that meet our customers' needs, leading to a significant increase in sales. The personalization options and AI-driven recommendations are particularly valuable for our business. Review collected by and hosted on G2.com.

There is little to complain about, but a minor downside is that integrating third-party tools can sometimes be a bit complex. However, the extensive partner ecosystem offers good support and solutions to overcome this. Review collected by and hosted on G2.com.

Shopware offers a simple backend with a good theme editor. With a good agency by your side, you can implement many projects and use cases easily and quickly. Customer support works well - most plugin providers also offer good support. Since it is a German shop system, the GDPR and other legal aspects are always considered and are already available in the "standard" version. Review collected by and hosted on G2.com.

For companies that have multiple brands in-house, unfortunately, the simple multi-tenancy capability is lacking. Review collected by and hosted on G2.com.

Reliable, cost-benefit ratio, continuous development, plugin ecosystem Review collected by and hosted on G2.com.

Support can still improve, the transition from purchase license to plans was not optimal for existing customers. Review collected by and hosted on G2.com.

The intuitive interface and simple data structure, as well as connectivity to third-party systems Review collected by and hosted on G2.com.

The constant technology change in the area of B2B features, which leads to significant costs for us as customers Review collected by and hosted on G2.com.

We have been working with Shopware 5 since 2019 and have re-launched last summer with Shopware 6. Although, SW6 is less flexible than SW5 to last minutes changes in the day-to-day business which makes life hard for us, we are happy to have re-launched with SW6. We have received a lot of positive feedback from our customers for the new look and shopping experience. The usability for the customer is a lot better than with SW5, therefore we experience less abandoned shopping carts and especially our mobile conversion have significantly increased. We are very happy with the Showare 6 support, this has improved significantly compared to SW 5. Review collected by and hosted on G2.com.

Apart from the rigid workflow, the other downside of SW6 is that several significant functionalities are still not implemented. For example, a crucial TAX note is missing for invoices for non-EU countries, which cannot be too hard to implement. Also, the cross-selling is quite rudimentary and statistics are not available at all. Overall, Shopware 6 is a lot more expensive than SW5, especially as many additional plugins are required for a fully professional shop experience. Review collected by and hosted on G2.com.

Everything just makes sense and is very well thought out. The functionalities are built in such a way, that any possible use case can be realized without having to compromise on website speed or other issues. The architecture of Shopware allows a very high level of customization. Review collected by and hosted on G2.com.

We do not develop our shop any further since version 6.4 and haven't bought any new extensions or made any changes, because since then all plugins in the Shopware store are rent only. Even for simple plugins like a checkbox which requires 10 lines of code you now have to subscribe for +10 € monthly. We have bought around 30 plugins and would not be able to update them without losing our paid for license and having to pay thousands of euros each month without any gained functionality. We are hoping Shopware will revert this decision because we invested a lot and really like the product! We would always recommend it. Review collected by and hosted on G2.com.

The shop system adapts to the increasingly complex world of e-commerce. With Shopware 6, everything was just right. It is important to us that Shopware 6 is a forward-looking technology for our customers. Internationalisation is also an important topic for us, which is implemented perfectly with Shopware 6. The support is reliable and excellent. The API is versatile and ultra modern. Review collected by and hosted on G2.com.

If you want, you can find something to criticise about any system. But on the whole we are very satisfied as a Shopware agency. Due to the complexity of the system, you should probably take enough time to understand what is possible. This is not always immediately apparent with demanding tasks. Review collected by and hosted on G2.com.