--- title: Shopware Reviews meta_title: 'Shopware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Shopware works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 198 scale: '5' date_modified: '2026-11-11' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce ---

Shopware Reviews & Product Details

Pricing

Pricing provided by Shopware.

Rise

$600.00
Other Per Month

Shopware Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Shopware, and what problem is it built to solve?

Shopware is an open-source ecommerce platform designed for mid-sized and enterprise businesses with complex commerce needs. Its ready-to-deploy capabilities and API-first architecture are intended to provide control and scalability for online commerce.

What languages does Shopware support?

Shopware supports 10 languages, including Dutch, English, French, German, and Italian, and others.

What company sizes and industries is Shopware the best fit for?

Positive experiences are especially represented among small businesses and mid-market companies, with enterprise organizations also using the platform. Retail, consumer goods, and wholesale are among the industries with the clearest presence.
  • Company size — Small businesses: Companies with 50 or fewer employees.
  • Company size — Mid-market: Companies with 51–1,000 employees.
  • Industry — Retail and consumer goods: Both appear frequently among positive users.
  • Industry — Wholesale: Also a notable use case, including businesses with B2B commerce needs.

How long does it take to implement Shopware across a team?

Implementation timelines vary with the scope of the shop and its integrations, but three to six months is the most commonly reported range. Some teams go live sooner, while larger or more complex projects can take longer.
Time to go live Relative frequency
3–6 months Most common
1–3 months Also frequently reported
6–12 months Also reported
Under 1 month or over 12 months Less common

What customer support options does Shopware provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, digital contact channels such as chat and email/help desk, and self-service resources. The experience can be helpful and responsive, with users appreciating knowledgeable, customer-focused assistance; others describe slow replies or difficulty getting issues resolved, so support consistency is worth checking against your needs.

What is the experience like for teams switching to Shopware from another tool?

Teams moving from Magento-family platforms, xt:Commerce, and other older or less flexible systems value Shopware’s customization options, modern architecture, and ability to connect with existing business systems. The transition can deliver a more adaptable store and a more manageable day-to-day backend, but migration work may require experienced implementation help, and extensions and customizations need careful compatibility testing.

What tools and platforms does Shopware integrate with, and how do these integrations help users get more value from the product?

Shopware’s API-first approach and extension ecosystem connect it with tools for commerce operations, payments, and shipping, helping teams coordinate product and order data across their existing systems.
  • ERP and merchandise management: Examples include Xentral, JTL, SAP, Microsoft Dynamics 365 Business Central, and PlentyMarkets.
  • Payments: Examples include PayPal, Klarna, and Mollie.
  • Shipping and fulfillment: Examples include DHL and DPD.
  • Commerce and product extensions: Examples include Pickware and pCon.
These connections can reduce manual handoffs in order processing, product management, fulfillment, and reporting; custom connections are also possible through the API.

What features or capabilities could make Shopware even more useful?

Shopware could be more complete and predictable in everyday administration, particularly for teams managing complex catalogs, content, and extensions. Commonly requested improvements include:
  • Broader standard functionality, so routine commerce tasks rely less on paid extensions.
  • More capable export and import controls, including better handling of product attributes, translations, and page content.
  • Clearer navigation and more consistent search and filtering across the administration area.
  • More guided onboarding and documentation for setup, advanced configuration, and ongoing updates.

Shopware Reviews (198)

Reviews

Shopware Reviews (198)

4.2
198 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Great product, tailored to our needs"
5/5
What do you like best about Shopware?

Customizability and the multitude of plugins, ready to use in the German-speaking market Review collected by and hosted on G2.com.

What do you dislike about Shopware?

In my opinion, there are no disadvantages. You can start out-of-the-box Review collected by and hosted on G2.com.

Gerhard B.
GB
Gerhard B.
Ich mache alles
Small-Business (50 or fewer emp.)
"Shopware 6 for Small Shops"
5/5
What do you like best about Shopware?

The backend in Shopware 6 has a very user-friendly interface, which is especially visually appealing. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

Shopware 6 does not have the ability to access products assigned to a dynamic product group through it. In Shopware 5, however, the products were assigned to categories. This made it easier at the time to keep track, for example, when you had to go through all the products in a category if you wanted to change something in the text of only those items. Review collected by and hosted on G2.com.

IT
Isabelle T.
Marketing / Digitale Medien
Mid-Market (51-1000 emp.)
"Efficient and flexible shop/CMS system for the KAISER website"
5/5
What do you like best about Shopware?

Thanks to its flexibility and modular structure, Shopware can be optimally tailored to our requirements. It offers many possibilities to customize layouts and functions individually, for example through plugins and extensions. The system also impresses us with its comprehensive support for different languages, currencies, and markets (ideal for international business models like that of KAISER). Features such as product filtering, flexible pricing, integrated marketing tools, and easy management of categories and variants are also more than practical. The strong community and broad support from third-party providers complete the overall package. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

We would like to have extended functions for the export and import of elements and texts, including more options for file formats (e.g., Datanorm, BMEcat) in addition to XML and CSV. A more sophisticated management of language selection would also be helpful. The same applies to the versioning of pages and elements, to better track and manage changes in the larger context of a medium-sized company. Review collected by and hosted on G2.com.

Response from Team Shopware of Shopware

Hi Isabelle,

Thank you very much for your detailed review!

We are very pleased that you can optimally use the flexibility and modular structure of Shopware for your international business model. We gladly take the feedback on the export/import functions and the management of language selection to further optimize Shopware.

We look forward to continuing to support KAISER in successfully implementing its requirements!

Best regards,

Your Shopware Team

WS
Wiebke S.
Online Marketing Manager
Mid-Market (51-1000 emp.)
"An ideal platform for the KAISER website"
4.5/5
What do you like best about Shopware?

We chose Shopware because we didn't want to miss out on the many advantages that a shop system offers. Especially the features for filtering products and the convenient search function of a shop system make this platform more attractive compared to a classic CMS system.

We were looking for a modern system that integrates harmoniously into the sophisticated system architecture and can score with extensive possibilities for designing content elements. Furthermore, at KAISER, the connection to other systems like SAP and PIM was very important to us in order to reduce the effort of content maintenance while simultaneously improving quality and avoiding redundancies.

Additionally, we also appreciate the possibilities for customization in terms of design and functionality through a variety of plugins and the diverse "ecosystem" of professional agencies and service providers. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

The export function from the shop could be improved, for example, in terms of the configurability of required elements or texts, language selection, and also the possibility of versioning elements/pages to be able to track changes. Review collected by and hosted on G2.com.

Response from Team Shopware of Shopware

Hello Wiebke,

Thank you for your review. We are pleased that Shopware is the right choice for KASIER due to its advantages.

Best regards,

Your Shopware Team

Verified User in Medical Devices
AM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"Best customer service I have ever received"
5/5
What do you like best about Shopware?

After we restructured our e-commerce strategy, we decided to switch to Shopware 6 thanks to perfect advice from Karolina at Shopware. The system is intuitive to use and offers many features as standard. Extensions are also easy to implement through the Shopware Store. What we like best is that you can now manage a lot yourself. Therefore, Shopware gets 9 points and the consultation 10 out of 10 ;-) Review collected by and hosted on G2.com.

What do you dislike about Shopware?

That the price structure is tied to the revenue. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Flexible & scalable platform for online retailers with subscription-based pricing model"
4/5
What do you like best about Shopware?

Shopware 6 offers a user-friendly backend, making it easy to manage products and orders without extensive training. Additionally, its API is well-documented, allowing seamless integration with third-party services. The platform is highly scalable and flexible, providing a strong foundation for growing businesses. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

The migration from Shopware 5 to 6 is complex and requires professional assistance. Many extensions are only available via subscription, increasing long-term costs. Furthermore, achieving optimal performance may require hosting with a Shopware-certified provider. Review collected by and hosted on G2.com.

Rashmi R.
RR
Rashmi R.
Associate Project Manager 2
Computer Software
Small-Business (50 or fewer emp.)
"My take on Shopware"
4.5/5
What do you like best about Shopware?

It's open source and that makes it developer friendly. Apart from this the UI is simple. Customization and third-party integration are fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

There might be some gaps in documentation. Customization which is also a pro and can be a con sometime as well because it's quite time consuming. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Professional Online Shop Platform"
4.5/5
What do you like best about Shopware?

Customer-oriented care and competent support Review collected by and hosted on G2.com.

What do you dislike about Shopware?

Shopware 6 has become more complex compared to Shopware 5 Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Top E-Commerce Software"
4/5
What do you like best about Shopware?

Intuitive interface and many practical features. This allows a shop to be set up easily even without extensive basic knowledge and integrated into one's own processes. Good support. Review collected by and hosted on G2.com.

What do you dislike about Shopware?

The new pricing policy under the Fair Usage Policy is questionable. Review collected by and hosted on G2.com.

TD
Tobias D.
Marketing Manager
Mid-Market (51-1000 emp.)
"The perfect e-commerce solution"
5/5
What do you like best about Shopware?

The fast and extremely competent support is particularly worth mentioning. Questions and concerns are dealt with quickly and the solution orientation is impressive. The extension fits seamlessly into the existing system and offers clear added value, especially for users who already collect reviews. We are very satisfied with the performance of the plugin and the support provided by the development team. A clear recommendation for anyone looking for a reliable and efficient extension. Many thanks at this point! Review collected by and hosted on G2.com.

What do you dislike about Shopware?

The extension fits seamlessly into the existing system and offers clear added value, especially for users who already collect reviews. We are very satisfied with the performance of the plugin and the support provided by the development team. A clear recommendation for anyone looking for a reliable and efficient extension. Many thanks at this point! Review collected by and hosted on G2.com.

Response from Team Shopware of Shopware

Hello Tobias,

Thank you for your review and for choosing Shopware. We appreciate your positive comments on Shopware’s performance, our plugins and the support team. We are happy to help you achieve your business goals.

We would be more than happy to hear your thoughts personally. Please feel free to contact us to discuss further at (https://www.shopware.com/en/#contact-sales).

Best regards,

Your Shopware Team

Questions about Shopware? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Daniel S.
DS
Daniel Staeger
•
Last activity over 4 years ago

how can I use multiple domains leading to the same backend?

GU
Guest User
•
Last activity over 3 years ago

Is Shopware good?

0 Upvotes
2
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Pricing Options

Pricing provided by Shopware.

Rise

$600.00
Other Per Month

Evolve

$2,400.00
Flat Rate Per Month

Beyond

$6,500.00
Flat Rate Per Month
Shopware Comparisons
Shopware Features
Storefront Design Tools
Product Visualization
Recommendations / Personalization
Content Management
Product Configuration
Product Search and Filtering
Checkout Process
Shipping Options
Tax Display and Processing
Customization
Performance and Reliability