Sharefox Reviews & Product Details

As for infrastructure, the API is rock-solid and well-designed. We have a financial data API, we rent out our testing/validation hardware to B2B customers using Sharefox. We can easily plug it into our own CI/CD pipeline due to their API first design. We can provision rental units automatically for our clients’ testing cycles all within scripts, which is super efficient. The wall-to-wall storefront is also a benefit, because it provides our sales folks with a creditably professional look direct B2C and B2B exposure to customers without needing an engineer to develop one. Review collected by and hosted on G2.com.

This article introduced the YAGP (Yet Another Genomic Project) which is becoming possible even though there’s no public GUI available and no pre-configured pipeline. Custom scripts needed to be built for specific webhook events and data synchronization between Sharefox and our internal client management systems. The platform offers the resources, it’s building on those to enable deep automation that takes time. Review collected by and hosted on G2.com.

The combination of Sharefox has really revolutionised the way we run our portable medical business. The power to know on a real-time basis the location, condition and maintenance window for (literally) thousands of devices, ranging from infusion pumps to ambulatory monitors is revolutionary. The self-service booking system is a tool that guarantees the right gear is where it should be at exactly the right time - almost doing away with any waiting around for patient care or hunting through departments to see which have what equipment. Review collected by and hosted on G2.com.

Deploying such a large solution in the wide-area network of an extensive healthcare organization was a major challenge. Change management was our biggest challenge; transitioning clinical staff away from the ad hoc, legacy process to a structured and automated system necessitated lots of training and communication around how it made their lives easier daily. The software was itself a potent tool, but its success was dependent on the rollout being very carefully staged. Review collected by and hosted on G2.com.

Our digital transformation project lead, self service capabilities have been most meaningful. The ability to swap into products within their subscription on their own has been one of the biggest wins. It seemed to speak directly to our project goal of lowering administrative overhead. Together with self-service booking and pick-up/return system, we have brought to the market a modern customer experience that was delivered on time and has become an important competitive feature for us. Review collected by and hosted on G2.com.

Project Management The initial set up was quite complicated, perhaps too much for a project orientated view. It needed extensive testing and validation to map all possible product swap scenarios and bake the business rules into the system. Although the flexibility of this is a positive, it did mean we had to take into consideration the detailed set-up was done on our project timeline & that extensive user acceptance testing would need to take place ahead of launch and not after. Review collected by and hosted on G2.com.

I’m a CEO, and I seek out solutions that lead to growth and reduce complexity. Sharefox delivers on both fronts. The visual and customizable website enabled us to have a professional looking, branded rental portal up in no time - without the need for a web agency. When coupled with the deep Danalock API integration, the entire user experience is frictionless: customers browse to us online, book and pay online then unlock the equipment directly from their phone. It serves as a genuine rental commerce platform, which was the strategic unlock that we needed. Review collected by and hosted on G2.com.

To maximize our investment, we needed to invest fully in the platform. We had to move our entire rental business onto it, which would require rejiggering some well-worn internal processes. The first transition was a couple months of the team working together on top, but between new efficiencies and new revenue it has been worth every hour. Review collected by and hosted on G2.com.

Being an entrepreneur, I require a system which does its heavy lifting and I get to do the growth. Sharefox does exactly that. The capability to provide IT hardware rentals and monthly subscriptions, all on one platform is amazing. The automatic invoicing and payment collection takes care of all the finance admin I used to grind hours away on. It operates behind the scenes, and just keeps an open eye on everything, ensuring clients are billed correctly so cash flow is consistent.” – Mike L., Lean Specialist at Kaiser Permanente It’s priceless for a lean operation like mine. Review collected by and hosted on G2.com.

The learning curve was a little steeper than I thought it would be. The platform’s robust features can be overwhelming at first when trying to track down the specific settings you need (e.g., setting separate depreciation rules for different IT assets). It took a couple of weeks of constant use to get really comfortable navigating the whole thing without looking info up in the help docs. Review collected by and hosted on G2.com.

The feature that is great for us is the self-service feature. The customer portal feature which enables our members to switch out their product every month of membership has saved us soooo much admin time! This, together with the clever pickup & return booking system gives our customers empowerment and a more modern, smooth experience that leaves the dinosaurs scratching their heads. The cooperation with EVVA in access control now provides additional automation of the pickup/return process, offering an even more seamless solution. Review collected by and hosted on G2.com.

With such feature rich functionality it's essential to have clear vision of how we want our overall workflow before adding in these more granular product swap and subscription rules. It was a bit of work to map our business process to the tool in order for everything to well together without manual interaction. This up-front investment in the design is essential to realise the full self-serve capability. Review collected by and hosted on G2.com.

The subscription and booking options have been game changing for our revenue model. Being a Commercial Director, I appreciate that Sharefox scales to the needs we have and suits on us as well. The automatic subscription payments system is amazingly powerful and admin-friendly: it bills our customers without requiring any action on their end, leaving us quite a bit of time for the actual content and marketing side of things! In addition, the fact that it’s built for B2C and intricate B2B rental requirements, all from a single platform with no need for separate systems, means we have one truth across our entire business. Review collected by and hosted on G2.com.

The infrastructure isn't exactly plug and play, especially for very specific custom business rules. The platform is powerful, so there are nuances in implementation to make sure everything works right for the way you work. But that's a small concession compared to long term flexibility and control once programmed. Review collected by and hosted on G2.com.

Our fitness equipment subscription service wouldn't be the same without the product swap option. It enables our members to seamlessly transition from one product to the next themselves in their customer portal, significantly reducing the amount of phone calls and emails that my operations team has to manage for basic product changes. That, together with a built-in pick-up/return booking system (in the app) is making us extremely competitive. It feels like a modern, convenient service that members are passionate about. The product catalog is also very good I was able to assign compatible swap paths for the various gear profiles with ease. Usability is key for our end-users, and Sharefox provides that. Review collected by and hosted on G2.com.

The flexibility made the initial setup difficult…so once we could get around figuring out and documenting, in minute detail, our complicated swap rules and product hierarchies within the catalog. The list of features is massive and it did take my team some time to get really good at the platform and feel like they were taking advantage in all areas. Customer support did feel responsive, however at times we would have to wait for answers with special (e.g., advanced) configuration questions that were closely tied to health and safety plan protocols. Review collected by and hosted on G2.com.

As CDO for the revolution of our rental & subscription products, Sharefox is an integral part of our online strategy. The platform's standout accomplishment is its ability to automatically handle recurring payments, making for a smooth and "set-it-and-forget-it" source of revenue that helps in increasing cash flow predictability and frees up staff time. More importantly, its infrastructure inherently accommodates B2C and B2B rental models on the same platform - a functionality that has proved invaluable to us. We can do both short-term consumer equipment rentals and long-term corporate leases without separate systems.” Product and catalog management are strong enough to offer flexibility in handling a complex environmental inventory. Language support is important to us as well, and we wanted Frappe / ERPNext because it didn't force us to be an English first business. Review collected by and hosted on G2.com.

Although it is very powerful, the large number of capabilities comes with a high initial learning barrier. During implementation, we needed to provide a dedicated cross-functional team from our end which would effectively map the complex retail processes that our business operated into the platform. There is an advanced options of catalog domain in b2b which not so intuitive and needed support for utilising it. But beyond that spadework, the logic of the system snaps into focus and its power is unleashed. Review collected by and hosted on G2.com.

As an efficiency and brand representation focused operating partner, the best feature to me is the customisable website that comes included with it’s visual editor. But before Sharefox, we had a generic site that was never properly updated bringing our professionalism into question and making the renting experience of our customers renting us our Danalock smart locks clunky. The visual editor is great - we're now at a place where our marketing team don't need to loop in development to make tweaks, the templates work well out-of-the box. We control the structure and design, so our brand always shines through — from that first ad a customer sees to last checkout page. The added simplicity of integration was another big win. It was also quick and easy to integrate our Danalock products with the platform so that inventory levels, prices, and availability now update automatically on our handsome new site. This really replaces as an all in one rental commerce platform, the three to four different software subscriptions we were juggling before. Review collected by and hosted on G2.com.

But with so many functionalities that come built into the platform, ease of use at launch also means a heavy learning and configuring curve. I found that the learning curve came when I set up all of the product variants and fine-tuned automated workflows for the first time. Though the customer service was quick to respond when we contacted them, it took quite some time in their knowledge base and tutorials before we were confident that we had a comprehensive understanding of setup. I'd call it more of a tradeoff and not exactly a dislike per se -- that is, a system can't be as powerful and complete without being complex. Now that everything is in place, I use it daily and it works quite well. Review collected by and hosted on G2.com.