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Twice Commerce Reviews & Product Details

The way people consume goods is changing. Ownership of material goods doesn't play that big of a role in people's lives. At the same time, more people are opting to buy used goods instead of new ones. To meet this new demand, the merchants need software optimized for the circular way of consumption. Twice Commerce is the platform that helps businesses sell, rent, and resell products and services without friction. With Twice, businesses can create an offering to match the way people want to buy products and services, whether it's by renting for the short term, subscribing, or buying. Twice also provides a ready-made e-commerce store and tools to sell in person. The robust inventory and order management systems help manage the store operations smoothly and ensure that the critical data stays safe and always up to date. As a level-1 PCI compliant payment provider, Twice Commerce can offer secure payment processing out of the box, so you don't have to worry about complex third-party integrations. Twice is used by thousands of merchants worldwide, including industries from sports to fashion, mobility, and electronics.

Seller

Twice Commerce

Languages Supported

Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish

Product Description

Overview by

Akseli Lehtonen

Pricing

Pricing provided by Twice Commerce.

3 Day Free Trial

Free Trial

Discover

Starting at $29.00

2 Users Per Month

View More Pricing Information

Top-Rated Alternatives

Booqable Rental Software

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Twice Commerce Media

Create bookings manually for walk-in, call-in, and mail-in customers.

Twice Commerce Demo - E-commerce Store Product Page

Single product view in the e-commerce store.

Create products and arrange them in categories.

Twice Commerce Demo - Inventory Article Information

Store relevant information about your inventory articles and track their usage.

Start, return, edit, and manage orders effortlessly on a kanban-styled board.

Twice Commerce Reviews (117)

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Chase B.

Owner operator

Small-Business (50 or fewer emp.)

7/17/2023

"Using rental for. my new e bike rental company."

4.5/5

What do you like best about Twice Commerce?

rentle provides a super easy user frendly rental interfae that helps my company look professional and convert prospective clients into users. I dont use compeitors but I do see other companys rental pages and none are as clean and fluid as the rentle page. Also, I love that i can embed it direclty into my website... Huge for us. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

The Rentle platfrorm has alot of options for rentals, but sometimes the options can itherfere with other options. For example, If i created 6 hour rentals, I must make sure I set delivery avaibility for rentals less then a day. If i dont, my 6 hours wont show up. Esentally just need to make sure options agree with eachother. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thanks for the feedback, Chase - it's much appreciated :)

Glad to read, that you found Rentle's interface appealing and easy to use.

You are right, there are quite some settings possible that could potentially contradict with each other. We have taken your feedback to our next planning session, and will figure out what we can do to make it more apparent which specific settings could interfere with each other. I believe we can make this more apparent - and therefore using Rentle even easier :)

Let us know anytime we can assist you with anything!

Best regard, Bianka

Nico H.

Rental House Manager

Small-Business (50 or fewer emp.)

8/29/2024

"Perspective of a Student Equipment Rental"

4/5

What do you like best about Twice Commerce?

The best part about this software is its free functionality. Our school didn't have a large budget, but creating a rental suite for students to use from scratch would have been daunting. Twice was a perfect service for me to find. It had all of the functionality I was looking for and was fairly intuitive to undertand. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

The only con I would say is some of the features in the free version can be limiting, and the customer support (again for the free version). For example: I wanted to change the email and password for admin of the site, but I can't just change the email. I would have to give admin to another user before removing the original admin which requires paying for one of the subscriptions to add a user and change admin. And I have yet to find a way to change a password as well. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you so much for sharing your feedback on G2! We're thrilled to hear that TWICE has been a great fit for your school's rental suite needs. 😊 It's great to know that our platform was intuitive and had the functionality you were looking for.

We appreciate your constructive feedback on the free version's limitations. Just to clarify, our customer support is the same across all plans, and we’re always happy to assist with things like changing the admin email address. While we don’t currently offer the ability to change it directly within the free plan, we can definitely handle that for you—just reach out anytime, and we'll take care of it.

Thomas E.

owner

Small-Business (50 or fewer emp.)

6/28/2023

"It's does what it says it does"

4.5/5

What do you like best about Twice Commerce?

+ It have a nice UI,

+ it easy to use.

+ I can identify every items.

+ I have tryed a lot of booking system but this is the most flexible one.

+ I use it to rental and for courses and selling trips.

+ It's coming updates all the time

+ They are fast on supporting, really good!

+ Good price for small business (Discovery) Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

The free version is good for many but if you serious you have to upgrade,

- It's not super easy to set up payments in the start.

- Setting up all the things from beginning can take some time but it's worth it.

Even if it have a lot of option i still miss some.

- For example you can't send message to costumer in discovery version.

- There is not possibility to use html or change font increase or decrease text in the description (big disadvantage).

-When the rental is over, there is only one way to see the old rentals and that through the confirmation E-mail.

- If you have some season rental you can choose to not have it published, but you cant temporarly hide it from your self, so it can be a lot of item to scroll through.

- if you want to upgrade for some new features it's to expensive if you have a small business.

- If you hav a lot of user that had rental the same day, you cant get a report to print in just one or two papers, you have to print every order for them self. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Hey Thomas! Thank you for your feedback. We're thrilled that you find TWICE's user interface appealing and easy to navigate.

We understand that while the free version is suitable for many users, upgrading is necessary for more advanced needs.

Feel free to contact us any time if you have additional feedback or questions!

Best regards, Bianka

Gabriel V.

CEO

Small-Business (50 or fewer emp.)

5/22/2024

"Quick and adaptable"

4.5/5

What do you like best about Twice Commerce?

The setup is very easy. You can setup shop in a matter of minutes and your up and running. We run a furniture rental store, and I had been looking for a solution to taking orders in an organized way. I like the fact that you can control the inventroy and the time buffers between each.

I have constantly been offered support for tutorials and problem solving, and it has been quick and efective. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

I think the pricing is a bit high on the build plan. That is the one I need and it is a considerable fixed cost. Review collected by and hosted on G2.com.

What problems is Twice Commerce solving and how is that benefiting you?

With Twice, we have a plattform for availability and pricing in real time. Before Twice, we used to send a product catalogue to our client, he would then choose, we would check inventory and get back to them. This was time consuming and we would sometimes loose the client at some point of the follow up. That is why, having online availability and a dinamic catalogue has expanded our capability to manage orders and give a better customer experience. We launched some weeks ago, but the recepction by our clients is great. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for sharing your experience with Twice Commerce! We're thrilled to hear that our platform has streamlined the setup and management of your furniture rental store. It’s great to know that our inventory control and time buffer features are exactly what you were looking for :)

Regarding your concern about the cost of the build plan, we’d like to mention that our annual plan offers a 25% discount, allowing you to save more than $275 a year. This option might provide the value you're looking for at a more comfortable price point.

It’s fantastic to hear how Twice has transformed your order management process and improved your customer experience. We are thrilled about the positive reception from your clients and look forward to supporting your business’s continued success!

Nayeli W.

Small-Business (50 or fewer emp.)

2/23/2024

"Great for getting your business started"

5/5

What do you like best about Twice Commerce?

Rentle subscription management system, with user-friendly interface/ease of implementation, and tools to support a subsciption rentle business, as well as grow it (discounts, reccommended products). Easily embedded within Squarespace (though limitations exist that affect overall UX). Advantages in that you can display products to rent as well as purchase on the same product page. I like the loop of the inventory management system, though am yet to test it out with live customers. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

Limited templates for creating the whole website on Twice or ability to customise your site to your brand/UX - (hence why I've chosen to build my website on Squarespace, and embed Twice within it).

Lack of ability to create links or add any formatting to Product descriptions in catalogue.

Lack of ability to embed singular features of Twice shop onto Squarespace - ie Booqable enables you to embed just the cart/calendar, so you can place it alongside the main product information on your Squarespace product pages (and thus keep the nicely designed Squarespace user interface, running seamlessly alongside subsciption rental functionality). Once the user has entered the Twice shop, they can get lost within the Twice shop rather than being able to navigate back to the main website hosted by Squarespace.

Expensive given lack of customisation features. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for sharing your valuable insights on G2. We're delighted to hear about your positive experience with our subscription management and inventory systems. Your feedback on customization and embedding challenges is invaluable to us and guides our continuous improvement efforts.

We're excited to announce a new collaboration with WIX that enhances the embedding process, ensuring a seamless integration of Twice into your website. This update addresses the navigation concerns you mentioned and enriches the user experience by keeping everything cohesive and streamlined.

If this sounds like something that could benefit your business, or if you have more questions, please reach out to us via chat. We're here to help make your Twice experience even better.

Thanks again for your feedback. We're looking forward to supporting your business's growth.

Best,

The Twice Team

Michal P.

Owner/Manager

Small-Business (50 or fewer emp.)

6/21/2024

"Twice Commerce Review"

4.5/5

What do you like best about Twice Commerce?

The ability to manage my products (Rentals). It's so simple, the invoices, the confirmations, basically a really user-friendly UI. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

There aren't many things that I personally dislike, it could be sometimes the speed of loading of the page, but that's completely understandable. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you so much for sharing your experience with Twice Commerce, Michal! We're delighted to hear how our platform has streamlined the management of your rental products and improved your overall efficiency :)

We appreciate your understanding regarding the page loading speeds. We are constantly working on enhancing our platform’s performance and your feedback is very helpful in this regard.

Austin L.

Owner

Small-Business (50 or fewer emp.)

4/1/2024

"Great for beginners"

4/5

What do you like best about Twice Commerce?

I like that it is straight forward, good documentation on how to use their platform. They've recently updated their pricing, actually lowering it, which helped us decide to use them over other platforms. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

There are a few features I'd like to have like syncing to my Google calendar. Review collected by and hosted on G2.com.

What problems is Twice Commerce solving and how is that benefiting you?

We are looking for a simple way to rent equipment online and collect security deposits automatically. Once items have been returned undamaged security deposits will be returned. Doing this upfront when the item is reserved helps make pickup a smoother process and customers know before reserving the secturity deposit requirement. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Hi Austin, thanks a ton for your feedback, it's much appreciated :)

Did you know that you can sync your TWICE orders to your Google Calendar via our Webhooks? The setup takes only 5-10 minutes and we can guide you through it. Feel free to get in touch via the chat and we'll be happy to assist!

Best regards,

Bianka

Kirill N.

Small-Business (50 or fewer emp.)

3/2/2024

"Great tool to start your business"

4/5

What do you like best about Twice Commerce?

One of not so many vendors who offer monthly subscription. The set up was fairly easy. Its easy to use, support is responsive and usually responds within an hour. Integration with payment providers is fast and easy. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

SKU management needs some redesign. Adding a product requires 10 min of your time. Also it would be nice to have more flexibility in editing the appearance of embedded blocks. Also what im missing is a field on a product card where i could indicate a retail price of a product. And check out form needs more customization to attach both rental agreement and TC. Also its impossible to attach an insurance option (or any other add).

But the biggest pain is that you need to choose the delivery method at the very beginning of the process. And then when you picked products and want to change the delivery method everything resets and you have to start from the scratch Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Thank you for your valuable feedback. We’re glad to hear you found the setup straightforward :)

Regarding your concerns about SKU management and product additions, we'd like to suggest some features that may streamline your process: you can import your entire inventory via a .csv file, duplicate products, and use pricing templates to speed things up. Also, you can now add the purchase price for each item directly in the inventory section.

For the customization of embedded blocks and the checkout process, we would love to learn more about the specific changes you're looking to make. Please reach out to us via our support chat so we can better understand your requirements and guide you accordingly. Also, our help center provides step-by-step instructions on including a document for e-signature at checkout, ensuring your Terms and Conditions are properly set up for customer acceptance.

Regarding the delivery method selection, we understand the frustration with the need to reset your choices when changing methods. This behavior is due to the availability checks that are specific to each delivery option.

We are however working to enhance this feature. Stay tuned for updates!

Lacey P.

Small-Business (50 or fewer emp.)

3/29/2024

"Nice to have a change"

3.5/5

What do you like best about Twice Commerce?

It's nice to have something differnt to choose from for a selling platform. It seems like it would save a lot of time and hassle of posting to other platforms. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

when I was using the mobile version it seemed harder to navigate or that it didn't have as much info that was as easy to find as the desktop version. Review collected by and hosted on G2.com.

Response from Bianka Deininger of Twice Commerce

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Hey Lacey,

Many thanks for your feedback! I am happy to let you know that the Listing Creation will soon be available as a dedicated App on both Android and iOS - I am sure, it'll be a gamechanger for navigating :)

Stay tuned and best regards,

Bianka

Tobias S.

Small-Business (50 or fewer emp.)

11/28/2023

"Effortless and Fast Motorcycle Rentals with Twice – A Solid 8/10 Experience!"

4/5

What do you like best about Twice Commerce?

The standout feature of Twice Commerce is undoubtedly its simplicity and speed. As a new user of just two weeks, I've found the process of listing my motorcycles for rent to be incredibly straightforward and efficient. The platform's user-friendly interface and hassle-free operations have made the experience of renting out my bikes not just easy but enjoyable. The quick turnaround time from listing to renting out the bikes is impressive, making Twice Commerce a go-to for those looking to rent out their motorcycles with minimal fuss. Review collected by and hosted on G2.com.

What do you dislike about Twice Commerce?

While Twice Commerce excels in many areas, it does have its limitations, particularly in terms of customization options. Unless one opts for the premium, high-end product, the platform feels somewhat restricted in allowing individual flair and personalization. This lack of customization can be a drawback for those seeking to tailor their rental experience more uniquely. However, this is a minor issue compared to the overall efficiency and convenience that Twice Commerce offers. Review collected by and hosted on G2.com.

Response from Vlada Konstantinova of Twice Commerce

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Hi Tobias, thank you for the kind feedback!

We're glad to hear that you found our platform to be efficient and easy to use. Saying this, it's also easy to recognise some not yet existing features that would make your website more personalised. The customization capabilities are something that we keep in mind and are working towards - so be on the lookout for some exciting news coming out soon!

If you ever have any questions or need assistance, please feel free to reach out :)

Best, Twice Commerce team