--- title: ServiceTrade Reviews meta_title: 'ServiceTrade Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how ServiceTrade works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 59 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTrade Reviews **Vendor:** ServiceTrade **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About ServiceTrade ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. ## ServiceTrade Reviews ### 1. Service Trade **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2018 **What do you like best about ServiceTrade?** I like how quickly we can send completed jobs to customers, as well as update work order notes. **What do you dislike about ServiceTrade?** I dislike that there are constant glitches and bugs. They also advertised features that silk don’t work after over a year of implementation. **What problems is ServiceTrade solving and how is that benefiting you?** The benefits are better customer service and communication. ## ServiceTrade Discussions - [What is ServiceTrade used for?](https://www.g2.com/discussions/what-is-servicetrade-used-for) - [View ServiceTrade pricing details and edition comparison](https://www.g2.com/products/servicetrade/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A05%3A53+-0500&secure%5Bsession_id%5D=43534240-9f15-4dd4-a882-0ecbea406e5d&secure%5Btoken%5D=a533fa5f93d6b2d7b7700a6abd01711d12ff158c114ca2de73acda64ae5f1bf0&format=llm_user) ## ServiceTrade Features **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Planning** - Checklists - Approvals - Scheduling - Procedures - Maintenance Scheduling **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Sampling - Corrective and Preventive Actions (CAPA) - Data Capture - Reports - Ad-hoc Tasks - Real-Time Data **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Analytics** - Monitoring - KPIs - Nonconformace **Additional Functionality** - Barcode/Ticket Scanning - Generative AI - Inspection Management - Activity Dashboard - Customizable Templates - Mobile Access - Work Order Management - Third-Party Integrations - Real-Time Reporting - Customizable Forms - API - Dispatch Management - Workflow Management - Activity Tracking - Customer Database - Report Templates - AI Copilot - Equipment Tracking - Compliance Management - Subcontractor Management - Appointment Management - Audit Trail - Failed Inspection Tracking - Document Management - Audit Management - Offline Access - Real-Time Updates - Task Management - Data Import/Export - Alerts/Notifications - Reporting/Analytics - Inventory Control - Drag & Drop - Risk Assessment - Electronic Signature - Incident Management - Code Enforcement - Forms Management **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top ServiceTrade Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [BuildOps](https://www.g2.com/products/buildops/reviews) - 4.2/5.0 (69 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)