I find ServiceNow Strategic Portfolio Management extremely beneficial for structuring customer demands and ensuring that valuable ideas and requests are evaluated properly. I appreciate how it guides investment decisions to help the organization maximize the value it gets from its budget. The evaluation module is both easy and powerful, making it simple to assess which projects are worth pursuing. Additionally, the graphical representations of potential projects are a great aid in supporting intelligent budgeting by providing clear insights into the business impact and risk/reward ratios of each project. Transitioning from demand management to project management is seamless and painless, which I find particularly effective in maintaining workflow continuity. I also found the initial setup effortlessly simple, completing it within a few days, which speaks volumes about its user-friendliness. Review collected by and hosted on G2.com.

I find that the agile project module in ServiceNow Strategic Portfolio Management could use an upgrade. It doesn't quite match up with some competitors in the market. Additionally, the overall look-and-feel of the product could be improved. Review collected by and hosted on G2.com.

What stands out most about ServiceNow Strategic Portfolio Management is how it connects strategy to execution within a single platform. It goes beyond traditional project management by allowing organizations to link goals, demand, resources, and investments to actual work being delivered. Review collected by and hosted on G2.com.

While SPM is a powerful tool, one of the main challenges is its complexity. It offers so many capabilities — from demand and resource management to financial planning and roadmapping — that initial configuration and adoption can be overwhelming, especially for organizations that don’t already have mature portfolio management practices.

Some other points of friction include:

Configuration and maintenance can be time-consuming; even small changes to workflows or data structures may require careful planning

Data dependencies — SPM’s value depends heavily on accurate, up-to-date data from other modules (like ITSM, HR, or CMDB). If data quality isn’t strong, insights and reports lose reliability. Review collected by and hosted on G2.com.

The best thing about the ServiceNow Strategic Portfolio Management is that I really found the UI/UX engaging and fun to use. It was very self explanatory and there were many different use tutorials and documentation available to help upskill my ability to use it. Moreover, the tool was perfect for our hybrid work models with waterfall and Agile deliveries styles. Review collected by and hosted on G2.com.

The thing I dislike about the ServiceNow Strategic Portfolio Management is that it did have a very steep learning curve and I did find it overwhelming initially. This did result in longer training sessions and overall reduced adoption by other staff members within the firm. Moreover, I also found that it had limitations regarding reporting and you could not perform analysis within the tool and needed external applications in order to perform forms of analysis required. Review collected by and hosted on G2.com.

ServiceNow SPM excels at aligning projects and initiatives with overall business strategy, allowing for seamless planning, prioritization, and tracking of work while connecting high-level objectives like OKRs and KPIs to execution. servicenow.com Features such as scenario planning and what-if analysis help simulate investment options and allocate resources effectively. servicenow.com The integration with other ServiceNow modules provides a unified view of portfolios, demands, and resources, which is particularly strong for enterprise agile planning. peerspot.com It's stable, scalable, and offers real-time analytics that support better decision-making. peerspot.com Overall, it enhances team collaboration and streamlines forecasting for high ROI. Review collected by and hosted on G2.com.

The user interface could be improved, as the learning curve is steeper than simpler tools, with configurations and upgrades sometimes requiring significant technical expertise. peerspot.com Pricing is high compared to competitors, and resource management features could be enhanced, especially for handling varying costs automatically. peerspot.com Agile management lags behind options like Rally, and the initial setup can feel complex for teams not already familiar with ServiceNow Review collected by and hosted on G2.com.

What I appreciate most about ServiceNow SPM is how effectively it connects strategic planning with day-to-day execution. The platform offers a clear line of sight from organizational objectives all the way down to projects, programs, and initiatives, which greatly simplifies tracking value delivery. Its dashboards and reporting features are both highly visual and actionable, providing leaders with real-time insights into resource allocation, dependencies, and overall portfolio performance. I have found the demand management and scenario planning tools especially useful for prioritizing initiatives and making sure resources are used efficiently. Additionally, the integration with the broader ServiceNow ecosystem—including ITSM, ITBM, and Agile tools—adds significant value by breaking down silos and ensuring that all stakeholders operate from a single source of truth. Review collected by and hosted on G2.com.

While the platform is robust, its complexity can be overwhelming at first. The implementation and configuration process requires significant time, expertise, and organizational commitment. Some features, like advanced reporting or custom workflows, often need specialized knowledge or external consulting support. The user interface, while improving, can feel less intuitive compared to modern lightweight SaaS tools, and casual users sometimes struggle with navigation. Licensing and cost structure can also be a barrier for smaller organizations, especially if they don’t already use other ServiceNow modules. Finally, performance can be affected when dealing with very large datasets or heavy customizations, so optimization becomes critical. Review collected by and hosted on G2.com.

ServiceNow SPM offers a unified platform that simplifies project tracking, resource allocation, and strategic alignment. Its intuitive interface and customizable dashboards make it easy to monitor KPIs and drive business outcomes. The integration with other ServiceNow modules enhances cross-functional visibility, and the customer support is responsive and knowledgeable. I use it weekly to manage initiatives across departments, and the ease of implementation helped us scale quickly. Review collected by and hosted on G2.com.

While powerful, ServiceNow SPM can feel overwhelming due to the sheer number of features. The learning curve is steep, especially for new users, and integration with third-party tools like Jira or MS Project sometimes requires additional configuration. Reporting customization could be more flexible, and performance can lag with large datasets. It’s not always intuitive for non-technical stakeholders, which limits broader adoption. Review collected by and hosted on G2.com.

I really like how ServiceNow Strategic Portfolio Management brings everything—strategy, projects, and resources—into one place. It’s easy to see how each project connects to bigger business goals, so decisions feel more focused and less like guesswork.

The real-time dashboards are a huge plus too. I can quickly check budgets, timelines, and team capacity without digging through multiple tools or spreadsheets. It saves time and keeps everyone on the same page.

I also appreciate how flexible it is. Whether it’s prioritizing new ideas, tracking progress, or shifting resources, the system adapts without a lot of extra work once it’s set up. It really helps turn high-level plans into something actionable. Review collected by and hosted on G2.com.

What I find challenging about ServiceNow Strategic Portfolio Management is the **initial setup and learning curve**. It takes a bit of time to understand all the features and get the workflows configured the way you need them, especially if your team is new to ServiceNow.

The **interface can feel overwhelming** at first because there are so many options and settings. Without proper training or an experienced admin, it’s easy to miss out on some of the more powerful features.

Also, **customization and integrations** can be a little complex and sometimes require developer support, which adds to the time and cost. Once it’s up and running, it’s great—but getting there does require a good amount of planning and resources. Review collected by and hosted on G2.com.

What I like best about ServiceNow SPM is that it’s a web-based platform with the ease of implementation which removes the need to download software, run updates, or deal with typical software limitations. It achieves the main goal of seamlessly combining portfolios, programs, and project work into one platform. This gives business leaders, teams, and stakeholders clear visibility and transparency, helping them make informed decisions and reducing guesswork or trial and error. Since ServiceNow integrates with ITSM, it also makes it easier to connect strategic planning with day-to-day business operations. I also find the AppNav helpful for quickly locating the right tools, and I appreciate the ability to build custom solutions for unique business needs. I appreciate that is for customer support, Review collected by and hosted on G2.com.

What I find challenging about ServiceNow SPM is that, because the platform is so feature-rich, the AppNav can feel overwhelming with too many options. It would be helpful if features were broken down more clearly by areas like IT department, HR, or other functions. Without that, the learning curve feels steep in the beginning. It also takes time and proper configuration to fully tailor the platform to an organisation’s processes. For smaller teams like mine, which have a weekly Frequency of Use, the setup and licensing costs may also feel high. However, once it’s implemented and customised, the benefits far outweigh these challenges, and the platform delivers strong value. Review collected by and hosted on G2.com.

The way we can manage the projects and organizations of the information.

It's a tool I've used extensively in my work environment, and I've learned to use instances effectively. Managing projects with ServiceNow is much more flexible and easier. Review collected by and hosted on G2.com.

At the moment there's nothing I dislike about the platform; however, it would be very helpful to have a downloadable manual explaining how the platform operates. In any case, artificial intelligence helps us understand it much better. Review collected by and hosted on G2.com.

What’s in my pipeline…ideas to demand to projects to finances..one place for all features. Best tool to get visibility into projects and portfolios for an enterprise Review collected by and hosted on G2.com.

The use of the same acronym, SPM, for both strategic portfolio management and security posture control is quite confusing. This overlap in naming makes it difficult to distinguish between the two, and it really needs to be addressed to improve clarity. Review collected by and hosted on G2.com.