I like the resource capacity planning feature of ServiceNow Strategic Portfolio Management. It helps us broadcast future project deliveries and deadline planning. The portfolio planning and prioritization features give us a consolidated view of our initiatives and help us prioritize projects based on strategic value and business objectives. The prioritization capabilities are particularly useful when we have more demand than available budget or resources. These features help align projects and initiatives with strategic business objectives and provide better visibility into resource capacity and demand. Review collected by and hosted on G2.com.

One area that could be improved is the overall user experience. ServiceNow Strategic Portfolio Management is powerful, but some features can feel complex to configure and navigate, especially for users who are not familiar with the platform. Reducing the number of clicks required for routine activities and making commonly used actions more accessible would improve productivity. Overall, the platform is very capable, but a simpler and more guided user experience would make that functionality much easier to adopt and use consistently. Review collected by and hosted on G2.com.

I like that ServiceNow Strategic Portfolio Management helps me streamline my daily incidents and allows me to arrange filters or write queries to my preference. I have a dashboard where I can click on my favorite dashboard name to see all the incidents, change requests assigned to my group, or pending for my approval. I love the flexibility with the filters because it's unlike most modern tools where you have to go through multiple tabs. ServiceNow has a unique query writing feature where I can specify exactly what I want, which is very flexible. I also use it for creating surveys to gather feedback from users, and it's useful for handling open issues by sending email notifications for reassigned tasks. This flexibility helps me stay on top of high-priority tasks. Overall, I think it's one of the best tools on the market for coordinating across multiple teams. Review collected by and hosted on G2.com.

One thing I don't like about ServiceNow Strategic Portfolio Management is that when I resolve an incident on one page, it automatically redirects to whatever the previous tab was opened for. I hate that because if I'm changing the status of a ticket, I would not want my page to reset. It kills my mood because then I have to go back, open the ticket again, and navigate back to the tab. Review collected by and hosted on G2.com.

What I like best about ServiceNow Strategic Portfolio Management is its ability to bring strategy, planning, budgeting, and execution together on a single platform. It provides clear visibility into projects and portfolios, helps teams prioritize initiatives based on business value, and improves collaboration between business and IT teams. The centralized dashboards and reporting also make it easier to track progress, manage resources, and make data-driven decisions. Review collected by and hosted on G2.com.

The main thing I dislike about ServiceNow Strategic Portfolio Management is that it can be complex to configure and customize, especially for organizations with highly specific processes. It may also require significant training for new users, and some advanced features can take time to understand and implement effectively. The overall user experience could be more intuitive in certain areas. Review collected by and hosted on G2.com.

I like how ServiceNow Strategic Portfolio Management makes data and data-related transformations seamless, especially with data integration to different platforms in the cloud like Azure, GCP, and AWS. This gives me confidence and helps in navigation to get metadata information when data is updated or created. I also appreciate that it provides data aspects that aid in decision-making, reducing time and effort. The initial setup seems to be a seamless experience from what I've heard from my team. Review collected by and hosted on G2.com.

It's complicated to navigate the dashboards, which can be time-consuming. I feel a more streamlined platform would help, similar to Python profiling tools, to quickly review and act on data. Also, sometimes the event-triggered actions could be more efficiently handled. Review collected by and hosted on G2.com.

I find ServiceNow Strategic Portfolio Management strengthens my problem-solving approach by helping me identify root causes and prioritize them based on business impact. I am especially impressed by the clear communication and timely responses, which ensure I can solve most of my problems. What I like most is the foundation—from foundational portfolio management to advanced agile planning. The alignment of features with technologies and business priorities really stands out to me. I value features by their impact on the user's business and the effort required, prioritizing those that align with strategic business goals. The product is quite valuable and simple, making setup pretty easy and easier to understand. It was quite simple for me to set up, as I had documentation to back me up. Review collected by and hosted on G2.com.

When I understand a problem from the user's perspective, I've noticed a delay in identifying the root cause, which impacts the effectiveness. There's also work that needs more relevance to truly solve the problem. This is an area in ServiceNow Strategic Portfolio Management where I see potential for improvement. The process could improve to ensure that outcomes are clearly validated with the user. Review collected by and hosted on G2.com.

I appreciate how it helps with resource planning. As a Growth Product Manager, I am constantly fighting for engineering and design time. This tool shows me where people are allocated and where we have gaps. I can spot resource shortages before they become crises. That alone has made my life easier. My conversations with leadership are also more productive because I can show them actual data instead of guessing. The visibility it gives me across all our growth initiatives is probably the biggest win. Review collected by and hosted on G2.com.

The onboarding process was rough. It took us a few months to get everything configured properly. I am not technical so I relied heavily on our internal team and ServiceNow support. Some parts of the platform feel outdated. Sometimes I get lost and waste time just navigating. Performance can also be slow when I am looking at large portfolios. The system takes a while to load all the data and that is frustrating. Review collected by and hosted on G2.com.

The thing I like best about ServiceNow Strategic Portfolio Management is how effectively it connects strategic planning with day-to-day operational execution across large cross-functional teams.

In our workflows, we used it to manage enterprise initiatives involving fintech product delivery, operational transformation projects, compliance-driven releases, and infrastructure modernization programs. Before implementing the platform, portfolio planning, resource tracking, project execution, and operational reporting were spread across disconnected spreadsheets, project tools, and manual review processes. Leadership visibility into delivery status and dependency risks was often fragmented.

One area where ServiceNow SPM made a major impact was release and initiative governance. During large fintech rollout programs involving engineering, operations, compliance, and product teams, the platform helped centralize portfolio visibility across timelines, dependencies, resource allocation, and execution progress. Leadership teams could finally track how strategic initiatives translated into operational workstreams without relying on manually consolidated reports.

Another strong point was the workflow structure and governance visibility. We were able to standardize intake processes, prioritization workflows, and operational approvals across teams, which reduced a lot of coordination overhead during planning cycles. Review collected by and hosted on G2.com.

I disliked about ServiceNow Strategic Portfolio Management is that while the platform is extremely powerful for enterprise governance and portfolio visibility, the overall setup and operational complexity can become significant, especially during large-scale implementations.

In our environment, we used the platform to manage fintech delivery programs involving engineering releases, compliance initiatives, infrastructure upgrades, and operational transformation projects across multiple teams. The platform handled governance and portfolio visibility very well, but configuring workflows, resource models, reporting structures, and approval hierarchies required much more planning and administrative effort than initially expected.

From a UI/UX perspective, the system is designed for enterprise-scale operational control, but new users often found the interface overwhelming at first. Delivery managers and operational stakeholders adapted over time, but teams accustomed to lighter project management tools initially struggled with navigation, workflow depth, and reporting configuration complexity.

Another challenge was customization governance. The platform is highly flexible, but as more teams requested specialized workflows, dashboards, and portfolio structures, maintaining consistency across the environment became increasingly difficult. Without disciplined governance, operational complexity could grow quickly. Review collected by and hosted on G2.com.

I like its roadmap view which allows us to see every lead and resource on a single screen, saving us from planning meetings separately. The Jira integration keeps our dev teams happy and in their normal tools, which helps us get accurate status automatically. The roadmaps help to drag initiatives and see conflicts before committing, saving time. We switched to ServiceNow Strategic Portfolio Management because its UI is simple to operate, and we can configure scoring and portfolios much easier. The implementation is easier compared to other applications. Review collected by and hosted on G2.com.

The reporting is limited which leads us to Tableau for getting detailed information about anything. Review collected by and hosted on G2.com.

What I like most is having everything in one place. Instead of tracking projects across different tools, we can manage demand, projects, resources, and portfolios within ServiceNow SPM. The dashboards give a clear picture of project status, and the automation has reduced a lot of the manual follow-up our team used to do. Once you get familiar with it, it becomes an important part of day-to-day portfolio management. Review collected by and hosted on G2.com.

The biggest challenge for us was the initial setup and learning curve. There are a lot of features, which is great, but it can feel overwhelming for new users. Some configurations also require support from experienced ServiceNow administrators. Better out-of-the-box templates for common use cases would make onboarding easier. Review collected by and hosted on G2.com.

What I liked best about ServiceNow Strategic Portfolio Management was its clean interface and the way it keeps project information organized in one place. Even with limited use, I found it easy to navigate and useful for tracking work and getting a quick overview of project progress. It seems well integrated with the ServiceNow platform, which can help teams collaborate more efficiently. Review collected by and hosted on G2.com.

Since I only used it for a short time, I found that the platform has a learning curve, and some features were not immediately intuitive. The interface can feel overwhelming at first because there are many options and settings. More guided tutorials or onboarding resources would make it easier for new users to get started. Review collected by and hosted on G2.com.