--- title: ServiceNow Strategic Portfolio Management Reviews meta_title: 'ServiceNow Strategic Portfolio Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ServiceNow Strategic Portfolio Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 305 scale: '5' date_modified: '2026-09-28' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # ServiceNow Strategic Portfolio Management Reviews **Vendor:** ServiceNow **Category:** [Strategic Portfolio Management Software](https://www.g2.com/categories/strategic-portfolio-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 305 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ServiceNow Strategic Portfolio Management ServiceNow Strategic Portfolio Management (SPM) is a comprehensive solution designed to align organizational strategies with business outcomes by integrating planning, execution, and delivery processes on a unified platform. It enables organizations to prioritize investments, optimize resources, and accelerate value delivery, ensuring that all initiatives are strategically aligned and effectively managed. Key Features and Functionality: - Portfolio Management: Provides complete visibility into project, program, and portfolio performance, allowing organizations to prioritize and align investments with strategic goals. - Demand Management: Captures, evaluates, and prioritizes demands across the organization, automating the intake process with workflows for assessment and approval. - Resource Management: Optimizes resource allocation with advanced planning and scheduling tools, monitoring utilization and capacity to ensure project success. - Financial Management: Tracks budgets, forecasts, and expenses to ensure financial alignment with business objectives, offering insights into portfolio ROI for informed decision-making. - Scenario Planning: Models and analyzes various scenarios to evaluate potential outcomes, enabling dynamic strategy adjustments based on real-time data and shifting priorities. - Roadmap Planning: Visualizes and communicates project timelines, dependencies, and milestones with intuitive roadmaps, aligning stakeholders with clear views of priorities and progress. - Risk and Compliance Management: Identifies, assesses, and mitigates risks across projects and portfolios, ensuring compliance with industry standards and organizational policies. - Integration with IT and Business Tools: Seamlessly integrates with ServiceNow ITSM, ITOM, and other business applications for unified operations. - Performance Analytics and Dashboards: Provides actionable insights with real-time dashboards and performance metrics, tracking key performance indicators (KPIs) to measure success and identify areas for improvement. - Collaboration and Workflows: Enables cross-functional collaboration with automated workflows and task management, facilitating updates and alignment among teams. Primary Value and Solutions Provided: ServiceNow SPM empowers organizations to make informed, data-driven decisions by providing real-time insights into project and portfolio performance. It ensures that all work is strategically aligned, resources are optimally utilized, and financial investments are effectively managed. By consolidating processes and increasing visibility on a single platform, SPM enhances efficiency, accelerates value delivery, and fosters cross-team collaboration. Ultimately, it enables organizations to achieve their strategic objectives with agility and precision, adapting to changing business needs and market dynamics. ## ServiceNow Strategic Portfolio Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **robust project management features** of ServiceNow SPM, enhancing coordination and support for complex projects. (33 reviews) - Users appreciate the **ease of use** of ServiceNow Strategic Portfolio Management, benefiting from its engaging UI and extensive tutorials. (24 reviews) - Users value the **seamless project tracking** capabilities of ServiceNow SPM, ensuring alignment with business strategy and objectives. (19 reviews) - Users commend the **exceptional visibility** offered by ServiceNow Strategic Portfolio Management, enhancing strategic alignment and decision-making. (19 reviews) - Users appreciate the **rich visualization options** in ServiceNow SPM, enhancing portfolio data representation and decision-making. (17 reviews) - Users value the **resource planning capabilities** of ServiceNow SPM, enhancing efficiency and insight across projects. (14 reviews) - Users value the **seamless integration** of ServiceNow SPM with other ServiceNow products for enhanced strategic management. (12 reviews) - Efficiency (10 reviews) - Automation (9 reviews) - Users value the **offering robust customer support** in ServiceNow, enhancing productivity across the product lifecycle management. (9 reviews) **What users dislike:** - Users find the **steep learning curve** of ServiceNow SPM challenging, hindering adoption and effective utilization across teams. (20 reviews) - Users often find **learning difficult** due to a steep curve and overwhelming features, complicating effective use of ServiceNow SPM. (20 reviews) - Users find the interface **not intuitive** , leading to confusion and complexity, especially for new or non-technical users. (16 reviews) - Users find the platform **overwhelming** due to its complexity and steep learning curve for new users. (12 reviews) - Users find the **steep learning curve** challenging for new users, requiring significant technical expertise for effective use. (11 reviews) - Users find the **user interface complex** , needing time to learn before using ServiceNow Strategic Portfolio Management efficiently. (10 reviews) - Expensive (9 reviews) - Intimidation (8 reviews) - Intuitiveness (8 reviews) - Limited Customization (8 reviews) ## ServiceNow Strategic Portfolio Management Reviews ### 1. ITBM is the most used module by any guy in the field of servicenow **Rating:** 5.0/5.0 stars **Reviewed by:** Utkarsh C. | Networt Security Administrator , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Servicenow IT Business Management is the is the most used product of servicenow.For bigger organization Itbm is a suite of application best suitable for business. Itbm comes many other product in the suite like test management, Application portfolio management, project portfolio management, performance analytics and agile development.The implementation is very easy zuser just needs to go through the documentations to have a thorough knowledge. **What do you dislike about ServiceNow Strategic Portfolio Management?** No bad features I could see of servicenow Itbm.great product to increase and manage business and deliveron time to the customer. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Servicenow Itbm has been proved out to be great product when it comes to service delivery to the customer With this application user can manage the problem using problem management,user can also create and manage change using change management.The most used feature is the incident.As nowadays we see everywhere we have queries and for that user needs to raise an incident.Using incident management this can be done ,we can also use incident management fir resolving issue as well as for raising an issue at the same time.The user who will receive,who will not receive,user location, business service, Priority of the incident can also be raised based on the importance.With less time servicenow Itbm has become a cloud platform with high demand.It helps in improving efficiency which is what the user wants. ### 2. Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Monalisha S. | analyst, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 19, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** I am using Service now daily as a ticketing tool. It is very interactive and provides easy navigation to resources and knowledge articles. **What do you dislike about ServiceNow Strategic Portfolio Management?** The UI can be improved as it tends to hang at times. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** With service now, creating tickets become easier. It has auto templates option that helps get the required description and knowledge articles in no time. ### 3. ServiceNow Agile- The agile way to use **Rating:** 4.0/5.0 stars **Reviewed by:** Lohith J. | ServiceNow Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 15, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** ServiceNow Agile is used to support day to day functionalities of people easily who are working in an organisation. It maintains the log and accelerates the project transparently. **What do you dislike about ServiceNow Strategic Portfolio Management?** Everything is fine until now. It's the best solution in the industry presently. It provides a good way of documentation rather than doing that in a traditional way. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** While maintaining information using email there's a possibility of losing track of the email loops. This solution can be used to tackle the solution and get desired results. ### 4. All in one solution for handling tickets/incidents, change process and reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 13, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Simple and effective UI, very easy to manage and track change process, incidents, ticketing and reporting. Also supports customizations of different flows for different organizations. Ability to integrate with various other tools for automated incident logging. **What do you dislike about ServiceNow Strategic Portfolio Management?** Email notifications could be improved, not the best and easy to read format of notifications. Could be a little expensive for small organizations. Support is sometimes slow to respond. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We're mainly using it for catalog tasks, incidents and change management. It's very easy to track and manage. The reporting for monthly metrics of incidents count is very useful to track team performance. ### 5. One of the main module of SERVICENOW **Rating:** 5.0/5.0 stars **Reviewed by:** Pratyush R. | ServiceNow Developer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Itsm Itbm itom are the 3main modules in Servicenow.IT Business Management is one of them.It relates the technology with the needs and business target/goal.It has various module inside it like demand management, project portfolio management , Application portfolio management etc. **What do you dislike about ServiceNow Strategic Portfolio Management?** No dislikes for this product. It lets user of technology world relate to the business. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It helps user with business requirements and how to complete the requirements i.e business delivery. It helps big organization and employees to save there time(alot In each project)It provides a roadmap for the entire project. ### 6. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Subhashree P. | Process and Control Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 29, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Helps to reduce working hours and improves efficiency **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing much but UI can be improved a bit for more user friendly features **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Creating tickets is quite user friendly and it helps to ease the incident and change management processes ### 7. Best for business management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 16, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Service Now Provides multiple options to manage incidents, service requests, and Change Requests. It helps to keep, track and manage customer queries very efficiently. It can be customized according to the requirements. **What do you dislike about ServiceNow Strategic Portfolio Management?** Service Now IT business management has the user interface that needs to be improved. Besides it, Service Now IT Business Management is great for business management. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Service Now IT business management is helping companies to keep their customer data, incident status, and project documents in one place. It provides ease in project Management. ### 8. Service management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** asmi p. | Assistant Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 20, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** it is one stop solution for all ITSM related process and business for service records. I used the **What do you dislike about ServiceNow Strategic Portfolio Management?** Need to depend on with multiple tool/integration. huge capacity for on-premises infrastructure. I used remady, Jira and other tool but the level of integration, customization is good in Servicenow. If you have good Java developer team then you can customize to the level you want. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Integration with multiple process like CMDB with incident, Problem, Change and other process. updating the downtime records notify the user while using particular location / CI about the upcoming activity ### 9. Servicenow ITBM:Best and efficient way for project delivery and ticket management **Rating:** 5.0/5.0 stars **Reviewed by:** Ankesh T. | Programmer Analyst (Snow Developer), Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** We can simply customize as per requirement. EAP Tools are best in class. Dashboard can help track and manage customer issues efficiently. it provides valuable insights for all client work progress. Integration with different software can be done. **What do you dislike about ServiceNow Strategic Portfolio Management?** response time can be better and dashboard UI can be attractive. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Having different reports as per business requirements and integrating with jira and solarwinds. Incident and problem management is very helpful to solve IT challenges in a unique way. It provides a large number of workflow and structures. ### 10. Servicenow PPM Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 02, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Servicenow now offers a large number of free workflows, organizational structures, reports, and acquisitions. It provides many solutions to solve IT challenges. The use of IT strategies can help us achieve effective results in terms of strategy, planning, finance, and modelling. **What do you dislike about ServiceNow Strategic Portfolio Management?** Servicenow PPM still needs many updations that can improve its feasibility and functionality. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Servicenow Project Portfolio management helps us in many ways including the proper project management like monitoring the project tasks, assigning proper tasks to the right person and evaluating the works etc.. ### 11. Servicenow A great ticketing tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 10, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** The ServiceNow is a great application for ITSM tool, ticket management the notification is system very good, custom app development is very easy and maintaining lifecycle is easy. **What do you dislike about ServiceNow Strategic Portfolio Management?** Servicenow has too many components packed under a single UI which makes it a little complex, and sometimes instance becomes very unresponsive **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** automating the process of release and change management with proper approval from the higher management has become easy and hassle-free. ### 12. ServiceNow ITBM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 23, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Implementing ServiceNow ITBM helps deliver precise business needs by evaluating the business structure in all aspects. It provides high engagement and visibility aligned with business priority. **What do you dislike about ServiceNow Strategic Portfolio Management?** Scheduling the business priorities with definite goals needs significant attention throughout Process completion. It is mandatory to set the focus aligned with goals else it affects the upcoming plans that result in affecting the overall business solution. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow ITBM resolves the most common IT challenges, such as reducing the cost by understanding strategic demands by setting definite goals aligned with productivity and proper utilization of resources. It offers multiple modules to keep track of everything, starting from goals, demands, resource plans, right tools aligned financially. Overall, ITBM is a robust solution for IT Processes. ### 13. Servicenow Project Portfolio Management Review **Rating:** 4.0/5.0 stars **Reviewed by:** kannan R. | CIO Advisory , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 31, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** It helped me greatly in breaking down the list of activities for projects. Also very practical to relook the created business requirements in the module to understand the detail of activities done on each business requirement **What do you dislike about ServiceNow Strategic Portfolio Management?** I used this module specifically to replace activity tracking done manually before. This module has effectively improved project management tracking than the technique used before **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use Servicenow project portfolio management for various ServiceNow implementation projects to track business requirements and create business requirement detailing the list of activities involved/to be involved in the project ### 14. Best for Csm, hr management, Grc, workflows, flow designers and creating solutions for IT infra **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav A. | ServiceNow Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 11, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** As I'm a ServiceNow Developer, the best platform for creating solutions for IT infra and Hr. **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing major but they could expand to few more areas and improvements are needed for nowmobile applications **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** IT Service management, leave management system, infra management and Hr management ### 15. SNOW = Service management **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav J. | Cloud Network and Security Senior Analyst , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 21, 2021 **What do you like best about ServiceNow Strategic Portfolio Management?** Service Now actually make your things easy to manage Incidents, service requests, change controls, problems controls and many more. Always better than BMC remedy. **What do you dislike about ServiceNow Strategic Portfolio Management?** There are lots of stuff in it and need proper understanding of profiles which are actually useful but hard to find in... **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Every firm/organization needs service/business management tools to manage the services on proper way and SNOW does this very well. It will increase performance and save your time for sure... ### 16. ServiceNow Application Portfolio Management - More than ALM and ITSM. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 03, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** The CMDB - how application infrastructure is presented to end-user, apart from storing and retrieval of CI details, when compared with competitors it is best in class **What do you dislike about ServiceNow Strategic Portfolio Management?** The number of data attributes on each of the form fields, for example, creating an incident or release or problem. Load-related lists are not very intuitive as well. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** The application has become like a CI now, and we are using the solution as an ITSM software, which has resulted in increasing the overall productivity and business performance ### 17. I studied Application Portfolio Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 06, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** It is vast and thorough. It helps to understand the connection between CI.application, portfolios and the functions of their roles. **What do you dislike about ServiceNow Strategic Portfolio Management?** With such a vast topic still not able to see how can we use this to get the benefit of this module. In limited words, we have to understand the applicability of this module and usage. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** this is not clear after studied 2 types for this module.financial benefit,or user experience where it fits . Not used so productivity is still not judged ### 18. ServiceNow APM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sanbir S. | Software Engg Mgr - ServiceNow, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 13, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Visibility and control over the applications /IT systems. **What do you dislike about ServiceNow Strategic Portfolio Management?** GUI can be better in terms of understanding **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Application rationalization, IT costs reduction and IT agility are some of the problems we are trying to cater through this and seeing tremendous results already ### 19. ApplicationPortfolioMgmt helps us understand the basic understanding how demand projects are handled **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank K. | ServiceNow Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 16, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** APM helps in understanding the different modules of project and demand **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing i didn't dislked everything is Welly maintained **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I am working on stakeholders how they can create a demand. What all modules they need access ### 20. Servicenow review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** It has a lot of features to work with can be used for ticketing as well as for creating dashboards on the real-time data **What do you dislike about ServiceNow Strategic Portfolio Management?** There are a lot of pieces and features which need to be known to have a good grip **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** The dashboard functionality works like a charm you do not need to have the reports downloaded and then work on the visualization it provides you all in one window ### 21. Nice **Rating:** 4.5/5.0 stars **Reviewed by:** Shyamsundarreddy S. | Sr. Scrum Master/ Project Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 18, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** Very useful to monitor Issues, dashboards are helpful **What do you dislike about ServiceNow Strategic Portfolio Management?** Hope the Interface is more flexible and less latent **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Little more easier to build dashboards **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Any PROD issues which clearly shows priority ### 22. Seamless experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 17, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** It was a seamless experience and all the data of applications was well organized and accessible **What do you dislike about ServiceNow Strategic Portfolio Management?** One of the drawbacks of the tool was that due to large number of applications it was lagging alot **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We use it to get information of applications and we use this client data for assessing their applications ### 23. Excellent Solution for Supporting Large Agile Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Agile Practice Leader **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 21, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** The Agile 2.0 product offers best-in-class capabilities for managing agile teams using any combination of Scrum, Kanban, or "Scrumban". It also offers support for scaling up in "Scrum-of-Scrums" fashion using the Scrum Programs and Scrum Releases features. We even have one client practicing SAFe using these capabilities. The core NOW platform offers excellent workflow management & analytics capabilities which make the solution even more powerful. **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing significant. I find it much better for larger teams than Jira or even Rally. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It's helping numerous clients of ours manage agile teams very effectively. In particular clients scaling up with 4 or more teams have made great use of the digital "Program Board" for Big Room Planning every quarter. This helps larger Agile teams have more confidence and predictability in their quarterly planning, and their Roadmaps overall. Also, Visual Task Boards are basically a kanban board you can configure for many different use cases (e.g. Stories by Team by Sprint, Defects by Severity by Team, etc). ### 24. Very granular level of experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 05, 2022 **What do you like best about ServiceNow Strategic Portfolio Management?** The application details like portfolios and respective owners **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing as such. Could have been a more intuitive view. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Categorizing the applications as per the portfolio need is a crucial problem that can be tackled with real time benefits. ### 25. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 04, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** Very convenient and ease of use with streamlined features **What do you dislike about ServiceNow Strategic Portfolio Management?** Online help to navigate not adequate and needs to be more lucid **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Manage application risks. And also rationalise costs ### 26. Easier to make decisions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2021 **What do you like best about ServiceNow Strategic Portfolio Management?** Helps with making data and facts-driven decisions on application/service sustainment. **What do you dislike about ServiceNow Strategic Portfolio Management?** The interface needs improvement. Searching specific queries is not as powerful as I would like it to be. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Justifying workforce and service sustainment costs. ### 27. Great way to bring order to documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2021 **What do you like best about ServiceNow Strategic Portfolio Management?** I love the Dashboards we used during meetings to facilitate project status reporting and project prioritization. **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing! It is nice that ServiceNow features flow from one module to another. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We now have a single location for all project-related documentation, including status, priority, cost, and benefits. It is great to have one tool for everything. ### 28. A good tool but there is better on the market **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 24, 2020 **What do you like best about ServiceNow Strategic Portfolio Management?** It is simple to use and cover all project and portfolio management processes. Good demand and project management. Very easy to configure, to import data and to create a workflow to notify stakeholder and to change status of project task and milestone. It's the single source of truth for the organization, You can choose Agile Programming and waterfall management for every project, **What do you dislike about ServiceNow Strategic Portfolio Management?** Resource management not so easy to use, and don't permit a perfect allocation of resource to projects because hard and soft allocation is not so easy to understand and use Portfolio management is too simple, you don't have a clear picture of all your projects and demands. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Define you processes before implement ServiceNow It Business Management. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Project Management for Professional Services: we manage the life cycle of projects, from concept to feasibility to execution. During execution we allocate team to project and manage gantt of the project. ### 29. A simple and easy way to keep people and groups organized and focused to one goal **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew B. | Certified Athletic Trainer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 11, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** Keeps everyone on the same page, from IT to sales. Breaks projects down to the most important aspects and condenses a complicated issue into an easy to digest bite. **What do you dislike about ServiceNow Strategic Portfolio Management?** Could use more tutorials so that users can jump in quicker. I found myself resorting to online resources so that I could better understand key concepts. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Do your research! It’s a great tool but it can be a complicated tool! Check into training programs both online and in person. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Keeping people who are in multiple areas focused on one goal. When information is easily shared from person to person, work will flow much more smoothly. ### 30. ServiceNOW ITIL Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 03, 2020 **What do you like best about ServiceNow Strategic Portfolio Management?** Easy view of user stories and progress tracking. Useful for collaboration. **What do you dislike about ServiceNow Strategic Portfolio Management?** In the development end, it is a pain to search queries without the specific user story number. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Bug enhancements and product launch/ migrations. Benefits is the ease to assign users their work, and keep track using work notes. ### 31. ServiceNow Project Portfolio Management **Rating:** 4.0/5.0 stars **Reviewed by:** Nuerdun N. | Test Lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 11, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** We can align IT resources with strategy when you improve collaboration with stakeholders and manage business needs effectively. Work faster with process automation that gives you the insight you need to avoid project delays. **What do you dislike about ServiceNow Strategic Portfolio Management?** The ServiceNow Project Portfolio Management (PPM) application delivers a versatile, scalable approach to managing projects and resources across the enterprise. I don’t think there is a cons regarding to ServiceNow portfolio Management. My teammates and I are so grateful that we have been able to use it. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Save time, save budget, we track and manage all projects, project resources, and ITIL processes (including incident, problem, and change) from a unified platform. It’s easy and effective way of doing things in work environment. ### 32. ServiceNow.com , Product Documentation Project Portfolio Management new york **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 10, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** Demand Management: An application utilized for evaluating thoughts and elevating acknowledged thoughts to vital and operational requests.

Project Management: A suite of apparatuses used to oversee undertakings, errand, and assets.

Program Management: An application used to oversee program and undertakings.

Resource Management: An application that empowers asset requesters to make asset plans and solicitation assets.

Ideas: An application that empowers you to assemble and assess thoughts and elevate acknowledged thoughts to request, story, epic, or venture. **What do you dislike about ServiceNow Strategic Portfolio Management?** I don't find what I don't like. I think all the features are good. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Undertaking Portfolio Management gives a streamlined, group arranged way to deal with Project Portfolio Management and IT improvement by consolidating a few individual applications.

Task Portfolio Management (PPM) incorporates the accompanying applications. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Advancement Management

The Ideas application empowers you to assemble and assess thoughts productively, and to rapidly recognize and process the thoughts with the best potential for execution.

Undertaking Management

The ServiceNow® Project Management application is a suite of apparatuses that guides in overseeing ventures, assignments, and assets. You can make and oversee little ventures with a couple of assignments to huge portfolios that contain complex undertakings with different connections and conditions. ### 33. ServiceNow: Weird Jira + Some cool features **Rating:** 1.5/5.0 stars **Reviewed by:** Aleksandr K. | DevOps, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 10, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the cleanliness and the structure of it. I definitely like that I can customize it and work with software engineers to change some of ServiceNow functionality. **What do you dislike about ServiceNow Strategic Portfolio Management?** I do not like the UI and the way one can interact with it. It takes a long time to train someone to administer it and regular users feel confused about it. Most importantly, I do not like that the admin version of ServiceNow is so much confusing. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** I think that the biggest recommendation is to please make it more substantial and add more functionality. The whole point of using ServiceNow at this point is not that Jira can be in a lower place but rather to have ServiceNow and Jira co-integrated or at least add Agile functionality to ServiceNow. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Any requests, tickets and requests that are done within the company are handled over the ServiceNow. It works great but the problem that we still yet to solve is how we can make ServiceNow work without using Jira. They go together and they are hard to pick one over another or use just one of those two. ### 34. Agile done right **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** November 26, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** How flexible it can be without sacrificing thoroughness. **What do you dislike about ServiceNow Strategic Portfolio Management?** It can be overwhelming for someone new to Agile, but not so much as to discourage you. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** I recommend you make sure people in your organization are trained on Agile Methodologies and I recommend you get a partner to help you implement. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We are managing all of our implementation projects. The main benefit is being able to have our project management, agile methodology and time tracking all in one place. ### 35. Lightweight Agile tool for tracking development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 19, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** If you know how to navigate ServiceNow (which is easy) then this will be very easy to use. Setting up a Jira board seems like a lot more effort than creating Epics, Programs, and etc on Agile 2.0. In addition, this integrates with PPM and other applications within ServiceNow to allow for a single source of record. **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing much - it is easy to get stood up. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** 1. Keep it simple with the fields otherwise it is too much information 2. Add users into groups for appropriate access 3. Use this tool for tracking testing otherwise you will receive information from too many areas **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** - Visibility and tracking of user stories - Testing ### 36. A project must **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 11, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** It's great to have a resource that centralizes everything for me. The complete transparency with this project leads to smarter decisions and a better alignment of project objectives. I especially like the better visibly for project management. Access in real time gives you better reliability on your investment. **What do you dislike about ServiceNow Strategic Portfolio Management?** It is very cumbersome to learn at first. It would be nice to have additional training sessions on this product. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I am not seeing any problems at this time with the software. We need a dependable source that delivers on the investment. ### 37. PPM for the Win **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 02, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** I am able to bill several clients out of PPM. The tool is pretty easy to use if you have all the information you need prior. Don't try to prep your time sheet for the week, that is a waste because the tool isn't the best at saving drafts. **What do you dislike about ServiceNow Strategic Portfolio Management?** You must be assigned to a project number prior for it to link to you in PPM. Also you have to sign in each time. It doesn't remember your credentials. Once you submit a time sheet it's not the most straightforward to delete it or modify it. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** There is probably an easier more user friendly tool out there. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Employees are able to track their time at a later date i.e. Friday without having to clock in and out all week long. ### 38. Decent software for various things **Rating:** 3.0/5.0 stars **Reviewed by:** Deepansh J. | Analyst, Management Consulting, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 09, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** Manage portfolio easily and the UI is simple **What do you dislike about ServiceNow Strategic Portfolio Management?** Not any that I can think of but can make it faster **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** The features and analytics are great ### 39. Inefficient **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 10, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** It is an organized way to file service issues. **What do you dislike about ServiceNow Strategic Portfolio Management?** In my old organization, I would have to wait months for a reply. It could have been more of a problem with the Human Resources rather than the system, but I do not know that. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** IT and web issues. ### 40. Service now **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 11, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** The integration of active directory into the system and the watch function **What do you dislike about ServiceNow Strategic Portfolio Management?** Too many options for normal end users. I would like to receive formal training for all users. It's not super easy to pickup without assistance **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** No longer need to write individual emails ### 41. A walk with ServiceNow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 09, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** Helps in easing incidents within the team and also helps in receding incidents from users which then can be used to track the issues reported. This allows an agile way within the team allowing anyone to solve the incident irrespective of the hierarchy. **What do you dislike about ServiceNow Strategic Portfolio Management?** Processing Change requests involves a lot of procedures, ultimately hindering the sole purpose of solving issues as soon as possible. Occasional form bugs exist. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Issues reported by business users are being tracked with the help of incidents and the support teams raise change requests to the business before heading towards the change. ### 42. PPM review **Rating:** 4.0/5.0 stars **Reviewed by:** Shawn R. | IT Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 13, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** It is simple to use and navigate. You can configure the tool workflow to migrate code packages to production **What do you dislike about ServiceNow Strategic Portfolio Management?** You need an account to use it, so needs to be added beforehand or else hold up process **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Ease of use to migrate and promote software implementations ### 43. Effective Team Management **Rating:** 4.5/5.0 stars **Reviewed by:** Nandhini J. | HR Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 28, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** I love this software for following purposes: Beautiful GANTT charts, Hourly estimating and resourcing, dependencies, sharing project, reporting, baselines comparison. Above is lifeline for any resource management in HR world. **What do you dislike about ServiceNow Strategic Portfolio Management?** This is a flawless software to work with **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Resource Management and Collaboration ### 44. Requirements and Solutions Evolve so easily **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek J. | Prateek, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 22, 2019 **What do you like best about ServiceNow Strategic Portfolio Management?** meet expectations, lower cost, better collaborative effort **What do you dislike about ServiceNow Strategic Portfolio Management?** More exposure to tools and training on this **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Faster delivery, save money, meet expectations, lower cost, better collaborative effort ### 45. ServiceNow used for ticketing system and request system **Rating:** 3.0/5.0 stars **Reviewed by:** Robert R. | Program Manager, Utilities, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 29, 2018 **What do you like best about ServiceNow Strategic Portfolio Management?** ServiceNow has a clean interface. My company has learned it's lesson and has minimal fields for each ticket and request which simplifies all areas of the website. **What do you dislike about ServiceNow Strategic Portfolio Management?** We keep a lot of data on our site, but the system seems slower than what it should. This may be due to server hardware specs, network traffic etc. but other similar systems at my company operate faster! **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Keep it simple. Start with the ticketing system and once you get that, then add additional functionality. We had to use an external firm to come in and help customize. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We use ServiceNow for our help desk ticketing system. We also use the PortfolioNow add on to manage projects, as well as the agile add on for scrum projects. ### 46. A highly capable ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew D. | Educational Technologist, Information Technology and Services, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 19, 2017 **What do you like best about ServiceNow Strategic Portfolio Management?** I really enjoy the rest apis. I've used these to export data into python and create customized reports. I also enjoy ticket templating, it makes it very easy to create new tickets quickly. The mobile app is great for reviewing open tickets on the go. **What do you dislike about ServiceNow Strategic Portfolio Management?** Reporting in the tool is pretty good, but difficult to figure out how to connect across tables. The schema is difficult to understand, and it's hard to leverage data without having too much behind the scenes actions. Project management is a little clumsy, but it gets the job done. I think we as a culture have difficulty with Agile development, so this could be more about our culture than about the way ServiceNow implements projects. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** If you have specific reporting requirements, I highly recommend the APIs. The reporting within the tool is robust, but won't always give you the data exactly as you'd like. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Service ticketing is the primary use case for my team. We manage all technological requests, including hardware, software and training in ServiceNow. We also manage projects, and assign cost allocation to figure out where employee time goes. Additionally, we've used it as a solution repository by leveraging the Knowledge Base. Having the data, even if having to export it via API, is useful to analyze ticket trends. I've implemented a few changes based on clusters of tickets. ### 47. Good product for orginization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 25, 2018 **What do you like best about ServiceNow Strategic Portfolio Management?** The system is easy to use and keeps a large organization well connected with others work **What do you dislike about ServiceNow Strategic Portfolio Management?** reports are difficult to run, not very user friendly **Recommendations to others considering ServiceNow Strategic Portfolio Management:** ease of use is ok, good product **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** customer service help desk ### 48. Good for Service Desk but not Agile **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 27, 2017 **What do you like best about ServiceNow Strategic Portfolio Management?** ServiceNow is very flexible, intuitive, and feature-rich. **What do you dislike about ServiceNow Strategic Portfolio Management?** I am currently looking at their Agile module and it is too similar to incidents, etc. Items/assets are not flexible enough to move around, split, combine and user stories often do. I'll stick with VersionOne, or something else that's really agile. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We use it to manage incidents, problems, requests, and change management. ### 49. Great tool for daily task tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 12, 2018 **What do you like best about ServiceNow Strategic Portfolio Management?** ServiceNow bridges the gap between business and technology to keep all parties on the same page. **What do you dislike about ServiceNow Strategic Portfolio Management?** It very much uses the waterfall approach. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** Consider what you are trying to use the product for. Should not be used by Agile methodologies. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Financial reporting ### 50. Lot of features **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit B. | Team Lead - Application Development, Information Technology and Services, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 28, 2017 **What do you like best about ServiceNow Strategic Portfolio Management?** ServiceNow has a lot of features and functionalities that could fit into any organization. We use ServiceNow to manage our Agile projects. We are also using ServiceNow to create tickets for other team to work on. We are also using this for other features like - Hardware Request/Software Request/Change of password etc. **What do you dislike about ServiceNow Strategic Portfolio Management?** there are some limitations in ServiceNow. Like reporting using large set of data. One more disadvantage is you cannot edit Work notes. **Recommendations to others considering ServiceNow Strategic Portfolio Management:** If you haven't tried ServiceNow I would say do give it a try. You will not regret it. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** 1. Manage Agile Project 2. Bug Resolutions 3. Password Reset 4. IT requisitions ## ServiceNow Strategic Portfolio Management Discussions - [What are the three key aspects of project portfolio management?](https://www.g2.com/discussions/what-are-the-three-key-aspects-of-project-portfolio-management) - 2 comments - [What is included in agile software development?](https://www.g2.com/discussions/what-is-included-in-agile-software-development) - 1 comment - [Does ServiceNow have a project management module?](https://www.g2.com/discussions/does-servicenow-have-a-project-management-module) - 1 comment - [View ServiceNow Strategic Portfolio Management pricing details and edition comparison](https://www.g2.com/products/servicenow-strategic-portfolio-management/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+07%3A48%3A27+-0500&secure%5Bsession_id%5D=16bfd54b-24bc-4932-9814-4dd3bd8d4c43&secure%5Btoken%5D=ad0b13d99ed4dff608f716f58a1cbbb3d628163bc0065434437ff9b0a44b6251&format=llm_user) ## ServiceNow Strategic Portfolio Management Features **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix - Resource Allocation & Planning **Automation** - Workflows - Customization - Data repository **Strategic Planning - Strategic Portfolio Management** - Objectives - Roadmaps - Demand management - Resource Planning - Planning - Simulation - Prioritization - Alignment **Agentic AI - Application Portfolio Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Project Management** - Dependencies - Priorities - Lean Management - Deadline Management - Calendar Management - Change Management **Administration** - Permissions - Procedures - Remote Work **Strategic Management - Strategic Portfolio Management** - Visiblity - Tracking - Risk Management - Implementation - Change Management - Optimization - Strategy Model - Frameworks **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Data Analysis - Strategic Portfolio Management** - ESG Impact - Financial Performance - Forecasting **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Artificial Intelligence - Strategic Portfolio Management** - Process Intelligence - Predictive Insights - Virtual Agents **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization - Timesheet Management - Workflow Management - Resource Management - Task Management - Requirements Management - Assignment Management - Document Management - Project Time Tracking - Status Tracking - Progress Tracking - Time & Expense Tracking - Project Tracking - ROI Tracking - Activity Tracking - Portfolio Management **Additional Functionality** - Collaboration Tools - Budgeting/Forecasting - Kanban Board - Projections - Demand Forecasting - Multiple Projects - Third-Party Integrations - Customizable Fields - Customizable Reports - AI Copilot - Reporting/Analytics - API - Project Templates - Commenting/Notes - Dashboard - Gantt/Timeline View - Agile Methodologies - Planning Tools - Real-Time Updates - Project Workflow - Task Scheduling - Generative AI - Drag & Drop **Cost Management** - Project Budgeting - Time & Expense - Profitability **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top ServiceNow Strategic Portfolio Management Alternatives - [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) - 4.0/5.0 (1,578 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,331 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,673 reviews)