ServiceNow Strategic Portfolio Management Reviews & Product Details

I like that I am able to get responses to issues in a timely fashion. Review collected by and hosted on G2.com.

I do not like how some tickets are closed out unknowingly. Review collected by and hosted on G2.com.

Multiple dashboards can be created and managed

Ticket and Workflow is easy to manage

Reports customization can be bit challenging

Tagging on tickets generate email notification Review collected by and hosted on G2.com.

Setting filters on reports or adding columns can be challenging

Once a filter is saved, it cannot be deleted - there should be a way of deleting a saved filter

Tagging on ticket can be automated - for eg: @abc if typed and tagged manually will send email notification but if copied and pasted, it will not generate email notification Review collected by and hosted on G2.com.

It's easiest to find a product by SN or Asset number. RIght now I'm doing all hospital inventory for a compnay called InterMed and ServiceNow has amazing software for inventorying items and organizing by Manufacturer, SN, Model, description, and allowing pics Review collected by and hosted on G2.com.

If the SN or Model # or Asset # was input incorrectly by prior inventory it can be very hard locating an asset Review collected by and hosted on G2.com.

Navigation, CTI and other features. Integrates well with Bomgar Remote Support tool. Review collected by and hosted on G2.com.

Nothing stands out at the moment but as time goes by I will make a note of what I dislike. Review collected by and hosted on G2.com.

Powerful tool, very good to manage also the change requests of the project Review collected by and hosted on G2.com.

The user interface is a bit complicated at the beginning Review collected by and hosted on G2.com.

The incident management with ServiceNow is best so far for starting Agile Development and managing the issues associated.

The entire set of features provides helps to track tickets and user stories.

Agile boards like Kanban helps getting project status at any given moment Review collected by and hosted on G2.com.

User experience is not intuitive. Needs integration with advanced agile practices.

It misses integration with CI/CD platform Review collected by and hosted on G2.com.

Using Agile Module, we can track stories, release, enhancement, theme,etc., It helps in daily work schedule to track the details of a project, It will help to team to check on the things Review collected by and hosted on G2.com.

As I see there is no problem, maybe it can upgarde to UI interaction. Review collected by and hosted on G2.com.

ServiceNow provides a better way to understand the business needs. It is good to have a centeralized platform to have all tools in one place.Comparing to other tools it helps with better integration. Review collected by and hosted on G2.com.

Pricing feature may be slightly over compared to other tools. Review collected by and hosted on G2.com.

ServiceNow Agile Development is a friendly ITSM tool for managing day-to-day tasks in our organisation. It provides updates through notifications which is very helpful in managing tasks. Review collected by and hosted on G2.com.

Although this is a good tool, it lacks some functionalities compared to similar devices in the market. Review collected by and hosted on G2.com.

It really helps us in sprint planning and tracking. We can get a clear view of backlog. We use Scrum dashboard in our daily standup meetings which helps us to track sprint velocity. Review collected by and hosted on G2.com.

Sometimes it takes time to load and we face issues to create labels to track specific issues. Review collected by and hosted on G2.com.