--- title: ServiceNow IT Operations Management Reviews meta\_title: 'ServiceNow IT Operations Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 472 reviews by the users' company size, role or industry to find out how ServiceNow IT Operations Management works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 472 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ServiceNow IT Operations Management Reviews & Product Details Visit Website ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. * * * Product Website ServiceNow IT Operations Management Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow IT Operations Management Community](https://www.g2.com/products/servicenow-it-operations-management/discuss) Solution Type All-in-One Overview by Suzanne Tylka Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-operations-management/pricing) ServiceNow Solutions (1) See how ServiceNow products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") ServiceNow Autonomous IT SolutionBy ServiceNow ](/sellers/servicenow/solutions/servicenow-autonomous-it) Show More ## ServiceNow IT Operations Management Integrations (53) What do users say about integrations? Verified by ServiceNow IT Operations Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Access Management Workflow and Governance ](https://www.g2.com/products/access-management-workflow-and-governance/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Cloud Development Kit (AWS CDK) ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Azure Virtual Machines ](https://www.g2.com/products/azure-virtual-machines/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigFix Inventory ](https://www.g2.com/products/bigfix-inventory/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bucher + Suter Connects ](https://www.g2.com/products/bucher-suter-connects/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco DNA Center ](https://www.g2.com/products/cisco-cisco-dna-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cisco Meraki ](https://www.g2.com/products/cisco-meraki/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cloudera ](https://www.g2.com/products/cloudera/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datadog ](https://www.g2.com/products/datadog/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DX NetOps ](https://www.g2.com/products/dx-netops/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynatrace ](https://www.g2.com/products/dynatrace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ExtraHop ](https://www.g2.com/products/extrahop/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Flexera One ](https://www.g2.com/products/flexera-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Forescout Platform ](https://www.g2.com/products/forescout-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Asset Inventory ](https://www.g2.com/products/google-cloud-asset-inventory/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Platform Security Overview ](https://www.g2.com/products/google-cloud-platform-security-overview/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HCL Notes ](https://www.g2.com/products/hcl-notes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jamf ](https://www.g2.com/products/jamf/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jamf Discovery ](https://www.g2.com/products/jamf-discovery/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LogicMonitor ](https://www.g2.com/products/logicmonitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ManageEngine Endpoint Central ](https://www.g2.com/products/manageengine-endpoint-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Azure AI SDK ](https://www.g2.com/products/microsoft-azure-ai-sdk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Intune Enterprise Application Management ](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday AI Work Platform ](https://www.g2.com/products/monday-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetScaler ](https://www.g2.com/products/netscaler/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NETSCOUT Network & Application Observability ](https://www.g2.com/products/netscout-network-application-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") New Relic ](https://www.g2.com/products/new-relic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Oracle Cloud Data Management ](https://www.g2.com/products/oracle-oracle-cloud-data-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PagerDuty ](https://www.g2.com/products/pagerduty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Parallels Mac Management for Microsoft SCCM ](https://www.g2.com/products/parallels-mac-management-for-microsoft-sccm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys Asset Inventory CMDB Sync ](https://www.g2.com/products/qualys-asset-inventory-cmdb-sync/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualys PM ](https://www.g2.com/products/qualys-pm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Red Hat Ansible Automation Platform ](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") runZero ](https://www.g2.com/products/runzero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SailPoint ](https://www.g2.com/products/sailpoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Data 360 (formerly Data Cloud) ](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SolarWinds Observability ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk AppDynamics ](https://www.g2.com/products/splunk-appdynamics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sumo Logic ](https://www.g2.com/products/sumo-logic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Systeme.io ](https://www.g2.com/products/systeme-io/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tanium ](https://www.g2.com/products/tanium/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tanium Inc. ](https://www.g2.com/products/tanium-inc/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tenable OT Security ](https://www.g2.com/products/tenable-ot-security/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VMware vSphere ](https://www.g2.com/products/vmware-vsphere/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VMware Workstation Pro ](https://www.g2.com/products/vmware-workstation-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vulcan ](https://www.g2.com/products/vulcan/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews) Show More ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Mid-Market (51-1000 emp.) 8/15/2023 "ServiceNow to track tickets and pending Work" 5/5 What do you like best about ServiceNow IT Operations Management? The most impressive thing is never get hanged or struck, easily understand by even a non technical person, easy to handle by non technical person aswell. No need of special training at all to understand the tool. The highlighting of ticket number and a critical Information from set of information is a good thing. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? Yes, since whole world moving towards artificial intelligence i would recommend Servicenow to adopt Ai for below points: 1. Using Ai to allow us create Dashboard as however we want. 2. Using Ai to remind us of about older tickets which we haven't interacted for a while. 3. Using Ai to Automate some sort of work like if we add comment in ticket it should show when to send comments on tickets. 4. Using Ai to clear the tickets of long queue of confirmed responses from clients. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? ServiceNow IT operations management helps organizations address various IT challenges such as incident management, problem resolution, performance monitoring, and change management. This benefits users by improving operational efficiency, reducing downtime and enhancing the overall IT service experience. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![J Varun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J Varun S.") JS J Varun S. Senior Infra Developer Enterprise (\> 1000 emp.) 5/19/2026 "Excellent Service Discovery for Tracking and Managing Configuration Items" 5/5 What do you like best about ServiceNow IT Operations Management? ITOM is best for a case where we need to track configuration items like laptops, servers, networking devices, softwares any items for that matter. The best one so far is service discovery which helps us discover all of the virtual machines we have on the cloud setup into the servicenow instance which helps keep track of them and their performance. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? ITOM gets confusing at times because of the vastness and the configuration items need to be properly mapped based on the dependency maps, relationship ci editors. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? Like i mentioned before ITOM helps in tracking and maintaining the servers on our cloud setup like AWS or azure, as you know we cannot provide everyone access to the cloud setup so the support people get servicenow access where they can monitor these discovered servers, raise incidents if any of them are down. This is the best benefit so far for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tamar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamar R.") TR Tamar R. Head of Operations Information Technology and Services Mid-Market (51-1000 emp.) 7/31/2026 "Fewer Alerts, More Focus, Reliable Performance and Solid Integrations" 3.5/5 What do you like best about ServiceNow IT Operations Management? I like being able to enjoy my morning coffee in peace, without having to sort through a pile of alerts just to figure out what needs my attention first. Throughout the day, I no longer have to chase false alarms, and instead I can focus on meaningful issues, backed by consistent performance and quality integrations. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? Well, the mornings are good, but not every part of the day runs perfectly. There are still some moments where I have to pause and investigate exceptions and verify unusual alerts. This doesn’t happen every time but still are part of the routine. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? Before adopting this approach, our typical day was full of problems: we were manually testing every incident and constantly trying to pinpoint the root cause of issues. Since implementing the ITOM platform, many of those problems have been significantly reduced, which has made our day-to-day work more predictable and far less stressful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Karl W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karl W.") KW Karl W. Manager Service Level and Catalogue 7/29/2026 "Combining Processes for Insights" 4/5 What do you like best about ServiceNow IT Operations Management? What I like most about ServiceNow IT Operations Management is how it brings together Discovery, Service Mapping, Event Management, and the CMDB into a single, integrated platform. It provides real-time visibility into infrastructure and service dependencies, which makes troubleshooting, impact analysis, and change planning much more effective. The automation capabilities reduce manual effort, improve data quality, and ensure the CMDB remains accurate, allowing IT teams to make faster, more informed decisions with confidence. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? While ServiceNow IT Operations Management provides significant value, it can be complex to implement and maintain effectively. Achieving the full benefits of capabilities such as Discovery, Service Mapping, and Event Management requires strong governance, ongoing data quality management, and skilled platform resources. Licensing can also be difficult to navigate as organisations scale, with different capabilities and user models adding complexity. Additionally, tuning and managing large environments can require ongoing effort to ensure performance, accuracy, and meaningful operational insights. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? ServiceNow IT Operations Management is helping us address the challenges of managing a large and complex technology environment by providing greater visibility, automation, and control across our infrastructure and services. It is improving our ability to discover and maintain accurate CMDB data, understand service dependencies, monitor operational health, and quickly identify the impact of incidents and changes. The benefits include faster troubleshooting, improved decision-making, reduced manual effort, and greater confidence in our configuration and service data. By connecting infrastructure, applications, and business services, IT Operations Management enables us to move from reactive support to a more proactive approach to managing technology services and delivering better outcomes for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite VM vignesh m. admin Enterprise (\> 1000 emp.) 7/25/2026 "Centralized IT Monitoring, Potential for Easier Onboarding" 4/5 What do you like best about ServiceNow IT Operations Management? I like the centralized view of our IT environment that ServiceNow IT Operations Management provides. It makes it easier to monitor infrastructure, identify issues, and keep track of operational events from a single platform, which saves time and improves overall efficiency. The centralized view helps us see the overall health of our IT environment in one place, allowing us to quickly identify issues, understand their impact, and prioritize the most critical ones. This feature is particularly valuable as it saves time and helps the team respond to problems more efficiently. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? The initial setup and configuration can be time-consuming, especially for us with a complex IT environment. A simpler user interface and more out-of-the-box guidance would make it easier for new users to get started. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? I use ServiceNow IT Operations Management to monitor our IT infrastructure, quickly identify issues, and track events. It provides a centralized view, enhancing visibility, speeding up root cause identification, and helping us prioritize critical issues, saving time and improving efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shashank G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashank G.") SG Shashank G. Platform Engineer Enterprise (\> 1000 emp.) 7/22/2026 "Centralized Visibility with Robust Automation" 4.5/5 What do you like best about ServiceNow IT Operations Management? I like ServiceNow IT Operations Management for the centralized visibility it provides across infrastructure, alerts, and overall service health. Its automation and integration capabilities reduce manual effort and help speed up issue resolution. The dashboards make it easy to quickly spot impacted services and prioritize the most critical problems. I also appreciate how automation and alert correlation cut down on repetitive work and help minimize false alarms. Integrations with tools like Azure Monitor and SolarWinds further centralize alerts and can automatically create incidents, which reduces the need for constant manual monitoring. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? I find it complicated to configure, and I often need specialized experts for customization. I’ve also noticed that performance and alert accuracy depend heavily on the level of automation in place, as well as ongoing maintenance. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? I use ServiceNow IT Operations Management to reduce downtime by centralizing visibility into our infrastructure and alerts. It helps me automate routine tasks and use dashboards to quickly identify, prioritize, and respond to critical issues. Review collected by and hosted on G2.com. Show More 7/23/2026 Validated ReviewerIncentivizedSource: G2 invite ![Chandhini Shri S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandhini Shri S.") CS Chandhini Shri S. Senior Analyst Enterprise (\> 1000 emp.) 7/16/2026 "AI Enhancements Elevate ServiceNow IT Operations Management" 3.5/5 What do you like best about ServiceNow IT Operations Management? I really appreciate the recent AI features added to ServiceNow IT Operations Management. They're really impressive, and I love that feature. It's like the cherry on the cake because I can skim issues with just one click and get a summarized overview without having to go through every part of the ticket. I also find it very helpful that it provides the history of tickets and everything in one place. This feature helps me manage multiple incidents at once, allowing me to work on more than ten incidents efficiently and share updates with managers quickly. It makes day-to-day work a lot easier, and it has a significant impact on how we operate. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? The one feature I was expecting is the option to delete the commands I've added. It's very crucial when we're working with a very important customer during an incident. We may make some human errors, so it would be helpful if we could delete the notes we've added and replace them with whatever or edit them. If that feature were there, it'd be perfect then. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? I use ServiceNow IT Operations Management to track incidents, tasks, and changes easily. It lets me document efforts, fetch reports, and access ticket histories all in one place, which is crucial for corporate survival. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![DIP NILESH S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DIP NILESH S.") DS DIP NILESH S. Operations & Inventory Coordinator (Supply Chain / Warehouse Operations) Small-Business (50 or fewer emp.) 7/16/2026 "End-to-End IT Visibility and Automation with ServiceNow ITOM" 5/5 What do you like best about ServiceNow IT Operations Management? What I like most about ServiceNow IT Operations Management (ITOM) is how it delivers end-to-end visibility across the IT infrastructure while also automating routine operational work. Capabilities like Discovery, Service Mapping, and Event Management make it easier to spot and address issues proactively, which helps reduce downtime and strengthen overall service reliability. I also appreciate how seamlessly it integrates with the broader ServiceNow platform, allowing IT teams to collaborate more effectively, use real-time data to make better-informed decisions, and ultimately provide a better experience for both employees and customers. Overall, ITOM supports higher operational efficiency, cuts down on manual effort, and helps maintain business continuity. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? One drawback of ServiceNow IT Operations Management is that implementation and configuration can be complex, especially for organizations with large or heavily customized IT environments. In many cases, it takes experienced administrators, along with a meaningful upfront investment of time and training, to fully realize its value. Licensing can also be expensive for smaller organizations, and some of the more advanced features come with a learning curve. That said, once it’s set up properly, the long-term operational benefits often outweigh these challenges. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? ServiceNow IT Operations Management helps address key business challenges such as limited visibility into IT infrastructure, slow incident resolution, and overly manual operational processes. With automated Discovery, Event Management, and Service Mapping, it enables IT teams to identify issues earlier, reduce downtime, and respond to incidents faster. As a result, service availability improves, operational efficiency increases, and teams can spend more time on higher-value work rather than repetitive manual tasks. Overall, it supports stronger business continuity, better productivity, and a more reliable IT environment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bhakti R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhakti R.") BR Bhakti R. Azure admin Mid-Market (51-1000 emp.) 8/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "ServiceNow ITOM: Centralized Monitoring and Automation That Streamlines Operations" 5/5 What do you like best about ServiceNow IT Operations Management? As an IT operations professional, I appreciate ServiceNow IT Operations Management for its centralized monitoring, incident correlation, and automation capabilities. It helps quickly identify issues, streamline incident resolution, and improve service availability. The integration with ITSM and real-time dashboards makes day-to-day operations more efficient and reduces manual effort. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? Nothing i think its a great tool ever for it Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? erviceNow IT Operations Management has helped us proactively identify infrastructure issues before they impact users. The centralized dashboards, alert correlation, and automation features have reduced manual work and improved incident response times. This has increased system reliability and made day-to-day IT operations more efficient Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Melinda F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melinda F.") MF Melinda F. Lead Front-End Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/7/2026 "A Smart Command Center for Server Alerts and Incident Response" 4/5 What do you like best about ServiceNow IT Operations Management? I remember the day when we adopted this platform, and it effortlessly started to act like a smart teammate, organizing server alerts and health metrics into one clear command center. Its AI intelligence highlights real issues before we even notice a problem, and the overall performance has completely changed how I handle incidents. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? ‎While desktop alerts are instant and fully detailed, receiving push notifications on my phone can occasionally feel delayed, making it tricky to track urgent server anomalies quickly when I am away from my workspace. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? I used to spend far too much time jumping between different monitoring tools whenever an outage happened. Now I can execute live queries across distributed databases without creating unnecessary storage copies. That efficiency has delivered a noticeable ROI by reducing downtime and manual troubleshooting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 12 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/servicenow-it-operations-management/pricing) ServiceNow IT Operations Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_759aa4be02f39eec7c57e3801bf174a7/bigpanda.png "Product Avatar Image") BigPanda 4.5/5(136) [ Compare Now ](https://www.g2.com/compare/bigpanda-vs-servicenow-it-operations-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_dd744c0a19199f5490bf8e9f05949d96/uipath-agentic-automation.png "Product Avatar Image") UiPath Agentic Automation 4.6/5(7,581) [ Compare Now ](https://www.g2.com/compare/servicenow-it-operations-management-vs-uipath-agentic-automation) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ad3ee8d1366097f20e37b4e54f060bb/flexera-one.jpg "Product Avatar Image") Flexera One 4.3/5(168) [ Compare Now ](https://www.g2.com/compare/flexera-one-vs-servicenow-it-operations-management) ##### ##### ServiceNow IT Operations Management Features Analysis Threat Detection Platform Unified Communications Platform ITIL Policy Compliance Asset Tracking Security Patch Management Service Management Workflow Management Functionality Artificial Intelligence Systems Monitoring [ View More Features ](https://www.g2.com/products/servicenow-it-operations-management/features) ## Top-Rated Alternatives [ ![Dynatrace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ ![Datadog](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Datadog") Datadog 4.4/5(726) ](https://www.g2.com/products/datadog/reviews) [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-operations-management/competitors/alternatives) ##### Categories on G2 [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Application Performance Monitoring (APM)](https://www.g2.com/categories/application-performance-monitoring-apm)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms) [Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Application Performance Monitoring (APM)](https://www.g2.com/categories/application-performance-monitoring-apm)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms)[Enterprise AI Chatbots](https://www.g2.com/categories/enterprise-ai-chatbots)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Quasi Contract](https://www.g2.com/glossary/quasi-contract-definition)[Which NLP platforms deliver the most measurable ROI within the first twelve months of adoption?](https://www.g2.com/discussions/which-nlp-platforms-deliver-the-most-measurable-roi-within-the-first-twelve-months-of-adoption)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets) [Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[What platform integrates invoice management with accounting systems?](https://www.g2.com/discussions/what-platform-integrates-invoice-management-with-accounting-systems)[Pros and Cons Details](https://www.g2.com/products/servicenow-it-operations-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)