[ Service... Reviews ](https://www.g2.com/products/servicenow-it-operations-management/reviews) [ Service... Reviews ](https://www.g2.com/products/servicenow-it-operations-management/reviews) # ServiceNow IT Operations Management Pricing Overview [Editedit](https://my.g2.com/servicenow-it-operations-management/pricings) **ServiceNow IT Operations Management has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. Contact ServiceNow IT Operations Management to obtain current pricing. Pricing information for ServiceNow IT Operations Management is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceNow IT Operations Management must be conducted with the seller. Pricing information was last updated on August 24, 2020 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 12 months ### Average Discount 7% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") Dynatrace 4.5/5 (1,231) ](https://www.g2.com/products/dynatrace/reviews) [ ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog") Datadog 4.4/5 (708) ](https://www.g2.com/products/datadog/reviews) [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5 (934) ](https://www.g2.com/products/pagerduty/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-it-operations-management/competitors/alternatives) ## ServiceNow IT Operations... Pricing Reviews (2) JV Julio V. Application Support Specialiat Enterprise (\> 1000 emp.) 12/11/2025 More Options - - [Respond as ServiceNow IT Operations...](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12077221/official_response/new) "An Ally for Modern IT" 5/5 What do you like best about ServiceNow IT Operations Management? I really appreciate the flexibility and robustness of the platform. Having worked with many ITSM tools throughout my career, I can confidently say that ServiceNow is the most effective and well-designed solution I’ve used. One of my favourite features is the Dashboard, which makes it easy to present clear, meaningful information to different audiences. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? What I like least is that, depending on how certain service elements are configured internally, it can introduce unnecessary bureaucracy for end users. However, this is not a limitation of the tool itself, but rather a result of internal business processes. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? IT operations are becoming increasingly complex as more tools are introduced and need ongoing support. ServiceNow is a major ally in managing this growing complexity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic GG Griffith G. Enterprise (\> 1000 emp.) 5/7/2026 More Options - - [Respond as ServiceNow IT Operations...](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12773418/official_response/new) "Valuable Structure, Challenging Navigation" 2.5/5 What do you like best about ServiceNow IT Operations Management? I like that ServiceNow IT Operations Management provides structure. This is valuable because people working in different domains usually have different opinions, so having a tool provide structure is value added. Review collected by and hosted on G2.com. What do you dislike about ServiceNow IT Operations Management? Our instance carries customizations and tech debt, which can be difficult to navigate and maintain. Guided services for long-time users to help align back to box would help. Review collected by and hosted on G2.com. What problems is ServiceNow IT Operations Management solving and how is that benefiting you? ServiceNow IT Operations Management helps in finding and relating assets to business outcomes, and it provides essential structure in diverse domains. Review collected by and hosted on G2.com. 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