--- title: ServiceManager Reviews meta\_title: 'ServiceManager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how ServiceManager works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ServiceManager Reviews & Product Details ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization. * * * Seller [ServiceCentral](https://www.g2.com/sellers/servicecentral) Discussions [ServiceManager Community](https://www.g2.com/products/servicemanager/discuss) Languages Supported German, English, French, Russian, Spanish Overview by Sales Team Show More ## Top-Rated Alternatives [ ![QuickBooks Online](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "QuickBooks Online") QuickBooks Online 4/5(3,870) ](https://www.g2.com/products/quickbooks-online/reviews) [ ![Xero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xero") Xero 4.4/5(1,730) ](https://www.g2.com/products/xero/reviews) [ ![EZO](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EZO") EZO 4.4/5(392) ](https://www.g2.com/products/ezo/reviews) [ View All Alternatives ](https://www.g2.com/products/servicemanager/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ![Prateek B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prateek B.") PB Prateek B. Senior Business Intelligence Developer Mid-Market (51-1000 emp.) 11/9/2023 "Business Solution Management" 4.5/5 What do you like best about ServiceManager? I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for small teams as it does for global operations. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup more intuitive, so new users can get started faster without much guidance. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Well if you need to track and analyze what's happening with your inventory and product quantity, ServiceManager has got your back. Its reporting capabilities are top-notch, giving you valuable insights into how your operations are performing. Review collected by and hosted on G2.com. Show More 12/23/2025 Validated ReviewerIncentivizedSource: G2 invite ![Kashif A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kashif A.") KA Kashif A. Engineering Intern Mid-Market (51-1000 emp.) 11/12/2023 "Using Service Manager with Vast Experience" 5/5 What do you like best about ServiceManager? Service Manager is a centralized software by which I can Perform 3PL operations, integration of my jobs and enhance efficiency.It is very easy to implement which is easily understand by new one.It provides real-time visualization of services, shipments, and inventory, facilitating prompt, data-driven decisions which helps on operation.Service Manager uphold communication and collaboration and ensure team members and clients are in agreement. It has many customization options which adapt to our unique needs, and its scalability accommodates growth. It has user-friendly interface reduces training time, contributing to our success. It has best responsive Customer Support which enhance its value.These values make it frequently usage than their competitor. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Service Manager has no doubt to provide best 3PL operation but it has some sort of limitations which are essential to acknowlege.First the initial learning curve getting more time investement for becoming fully proficient.Secondly the cost of subscription is quite high which is can be a concern for budget-conscious small organizations.. Despite these downsides, Service Manager's advantages often overcome these limitations by making it a valuable tool for our 3PL services. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Service Manger address many critical business challanges, such as operational inefficiencies,real-time visibility,data analytics,communication and collaboration.Ultimately, Service Manager plays a vital role in resolving the challenge of optimizing our 3PL services and enhancing overall operational efficiency, which is good for our business success. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abhinav P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinav P.") AP Abhinav P. Assistant Manager Enterprise (\> 1000 emp.) 11/15/2023 "An easy Workflow Management Tool" 4.5/5 What do you like best about ServiceManager? I prefer ServiceManager for its centralized management, workflow maintenance, and its analytics capabilities. It has helped me a lot in designing and maintaining the workflow. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? ServiceManager is a complex software and needs highly skilled people for working. When I was new to the software, it took me long to learn and practise the tool. So, I would recommend to make it easier to understand and less complex. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? ServiceManager has helped me improve the overall performance of my team and utilization of the resources and inventory. It has also helped me to regulate my tasks and manage my time well. I also used ServiceManager for drawing out the trends of the management of out inventory and could make important data drive decisions throug it. So, it has really been very useful for me and I believe it can be useful for E-commerce based companies with large infrastructure. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Badal P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Badal P.") BP Badal P. Software Quality Analyst Small-Business (50 or fewer emp.) 11/22/2023 "My observation for Service Manager" 4.5/5 What do you like best about ServiceManager? Well, I think that the strength of Service manager is its ability to unify 3PL operation in one place. This is one stop shop for our logistic providing us visibility on our services, deliveries and stock. With its integrations, user friendly interface, and scalability features, operations become easier. As we grow, it’s a game-changer. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? I admit it to be bluntly; the learning process had some ups and downs. We found it difficult to become accustomed. The subscription costs might also pose concern to our smaller team due to its tight budget. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? ServiceManager tackles inefficiencies head-on. It provides us with such crystal clear ‘real time’ view of our logistics, calculates important analytical data for us. Having a centralized system of operations has helped us improve our 3PL services leading to sharper decisions and improved efficiency in operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Westin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Westin B.") WB Westin B. Small-Business (50 or fewer emp.) 11/30/2023 "Really great managing tool" 4/5 What do you like best about ServiceManager? Easy and comprehendable to use anytime I'd highly reccomend anyone needing a management tool to use this. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Not a whole lot it does its job and provides a lot services other management tools cant do. Eliminates waits and the burden for IT Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? It solves the wait and backlog IT teams face when it comes to a self service portal around inventory and whats available even for returns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Athar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Athar A.") AA Athar A. Officer Grade 1 Mid-Market (51-1000 emp.) 11/24/2023 "Experience with Service Manager" 4/5 What do you like best about ServiceManager? I like about serviceManager is the way it handles customer service reports and interactions. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? The dislikeed feature of this software is that i have to find out costs associated with different customers Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? It is solving all my B2B needs as well as it is also helping me in product disposition as well as returns and repairs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mukesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukesh K.") MK Mukesh K. Head of Product Enterprise (\> 1000 emp.) 11/12/2023 "Service Manager Review" 4/5 What do you like best about ServiceManager? Process implementation is very accurate and realtime. It will let your tickets to be fully customisable. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Implementation initial cost is bit higher side. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? To manage inventory of stocks implementation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") CA Verified User in Accounting Mid-Market (51-1000 emp.) 11/21/2023 "Had Good experience using Service Manager" 4.5/5 What do you like best about ServiceManager? Ease of use, reliability & customized solutions. There is more to offer when you consider UI, User experience & features compared to competition. Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Didn't face or experience any issue worth mentioning Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? In returns management it made it easy to manage the workflow for returns across different categories & using it is easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Regional Sales Head Mid-Market (51-1000 emp.) 9/18/2023 "Regional Head Sales" 4/5 What do you like best about ServiceManager? The over all reporting and product features. The cover almost all aspect of business concern Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Software loading time and some time create an error which give some bad impact Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Give best visiblity to monitor and predict budiness growth Review collected by and hosted on G2.com. Show More 4/18/2024 Validated ReviewerIncentivizedSource: G2 invite ![Timur K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timur K.") TK Timur K. Heavy Equipment Mechanic Enterprise (\> 1000 emp.) 9/18/2023 "Manager" 5/5 What do you like best about ServiceManager? Awesome Easy and understandable, very good to use in team at project Review collected by and hosted on G2.com. What do you dislike about ServiceManager? Reinstall and other all good.Everything good, just a problem is reinstall all the time. Review collected by and hosted on G2.com. What problems is ServiceManager solving and how is that benefiting you? Solving too easy find out stuff and shows nobody bit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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