--- title: ServiceManager Reviews meta_title: 'ServiceManager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how ServiceManager works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 14 scale: '5' date_modified: '2026-09-28' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ServiceManager Reviews **Vendor:** ServiceCentral **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 14 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About ServiceManager ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization. ## ServiceManager Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of ServiceManager, benefiting from its simple, end-to-end workflow for all team sizes. (1 reviews) - Users value the **streamlined workflow** of ServiceManager, which simplifies returns and repairs for any team size. (1 reviews) - Users appreciate the **efficiency improvement** of ServiceManager, seamlessly integrating returns and repairs into a single workflow. (1 reviews) - Users value the **seamless integration of returns and repairs** in ServiceManager, enhancing efficiency for all team sizes. (1 reviews) **What users dislike:** - Users find the **initial setup complex** , as it lacks intuitiveness and requires significant guidance for new users. (1 reviews) - Users find the **difficult setup** of ServiceManager to be a barrier that hinders quick onboarding and usability. (1 reviews) - Users find the **difficult training** process challenging, often requiring extra guidance to navigate the setup effectively. (1 reviews) ## ServiceManager Reviews ### 1. Business Solution Management **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek B. | Senior Business Intelligence Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 09, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceManager?** I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for small teams as it does for global operations. **What do you dislike about ServiceManager?** ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup more intuitive, so new users can get started faster without much guidance. **What problems is ServiceManager solving and how is that benefiting you?** Well if you need to track and analyze what's happening with your inventory and product quantity, ServiceManager has got your back. Its reporting capabilities are top-notch, giving you valuable insights into how your operations are performing. ### 2. Using Service Manager with Vast Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kashif A. | Engineering Intern, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 12, 2023 **What do you like best about ServiceManager?** Service Manager is a centralized software by which I can perform 3PL operations, integrate my jobs, and enhance efficiency. It is very easy to implement and is easily understood by newcomers. It provides real-time visualization of services, shipments, and inventory, facilitating prompt, data-driven decisions that help operations. Service Manager upholds communication and collaboration, ensuring team members and clients are in agreement. It has many customization options that adapt to our unique needs, and its scalability accommodates growth. Its user-friendly interface reduces training time, contributing to our success. It has the best responsive Customer Support, which enhances its value. These values make it more frequently used than its competitors. **What do you dislike about ServiceManager?** Service Manager undoubtedly provides excellent 3PL operations, but it has some limitations that are essential to acknowledge. Firstly, the initial learning curve requires more time investment to become fully proficient. Secondly, the subscription cost is quite high, which can be a concern for budget-conscious small organizations. Despite these downsides, Service Manager's advantages often overcome these limitations, making it a valuable tool for our 3PL services. **What problems is ServiceManager solving and how is that benefiting you?** Service Manager addresses many critical business challenges, such as operational inefficiencies, real-time visibility, data analytics, communication, and collaboration. Ultimately, Service Manager plays a vital role in resolving the challenge of optimizing our 3PL services and enhancing overall operational efficiency, which is good for our business success. ### 3. An easy Workflow Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav P. | Assistant Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 15, 2023 **What do you like best about ServiceManager?** I prefer ServiceManager for its centralized management, workflow maintenance, and its analytics capabilities. It has helped me a lot in designing and maintaining the workflow. **What do you dislike about ServiceManager?** ServiceManager is a complex software and needs highly skilled people for working. When I was new to the software, it took me long to learn and practise the tool. So, I would recommend to make it easier to understand and less complex. **What problems is ServiceManager solving and how is that benefiting you?** ServiceManager has helped me improve the overall performance of my team and utilization of the resources and inventory. It has also helped me to regulate my tasks and manage my time well. I also used ServiceManager for drawing out the trends of the management of out inventory and could make important data drive decisions through it. So, it has really been very useful for me and I believe it can be useful for E-commerce based companies with large infrastructure. ### 4. My observation for Service Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Badal P. | Sr. Software Quality Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 22, 2023 **What do you like best about ServiceManager?** Well, I think that the strength of Service manager is its ability to unify 3PL operation in one place. This is one stop shop for our logistic providing us visibility on our services, deliveries and stock. With its integrations, user friendly interface, and scalability features, operations become easier. As we grow, it’s a game-changer. **What do you dislike about ServiceManager?** I admit it to be bluntly; the learning process had some ups and downs. We found it difficult to become accustomed. The subscription costs might also pose concern to our smaller team due to its tight budget. **What problems is ServiceManager solving and how is that benefiting you?** ServiceManager tackles inefficiencies head-on. It provides us with such crystal clear ‘real time’ view of our logistics, calculates important analytical data for us. Having a centralized system of operations has helped us improve our 3PL services leading to sharper decisions and improved efficiency in operations. ### 5. Really great managing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Westin B. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 30, 2023 **What do you like best about ServiceManager?** Easy and comprehendable to use anytime I'd highly reccomend anyone needing a management tool to use this. **What do you dislike about ServiceManager?** Not a whole lot it does its job and provides a lot services other management tools cant do. Eliminates waits and the burden for IT **What problems is ServiceManager solving and how is that benefiting you?** It solves the wait and backlog IT teams face when it comes to a self service portal around inventory and whats available even for returns ### 6. Experience with Service Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Athar A. | Officer Grade 1, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 24, 2023 **What do you like best about ServiceManager?** I like about serviceManager is the way it handles customer service reports and interactions. **What do you dislike about ServiceManager?** The dislikeed feature of this software is that i have to find out costs associated with different customers **What problems is ServiceManager solving and how is that benefiting you?** It is solving all my B2B needs as well as it is also helping me in product disposition as well as returns and repairs ### 7. Service Manager Review **Rating:** 4.0/5.0 stars **Reviewed by:** Mukesh K. | Head of Product, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 12, 2023 **What do you like best about ServiceManager?** Process implementation is very accurate and realtime. It will let your tickets to be fully customisable. **What do you dislike about ServiceManager?** Implementation initial cost is bit higher side. **What problems is ServiceManager solving and how is that benefiting you?** To manage inventory of stocks implementation. ### 8. Had Good experience using Service Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 21, 2023 **What do you like best about ServiceManager?** Ease of use, reliability & customized solutions. There is more to offer when you consider UI, User experience & features compared to competition. **What do you dislike about ServiceManager?** Didn't face or experience any issue worth mentioning **What problems is ServiceManager solving and how is that benefiting you?** In returns management it made it easy to manage the workflow for returns across different categories & using it is easy. ### 9. Regional Head Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad A. | Regional Sales Head, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 18, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceManager?** The overall reporting and product features. They cover almost all aspects of business concern. **What do you dislike about ServiceManager?** Software loading time and sometimes it creates an error which gives a bad impact. **What problems is ServiceManager solving and how is that benefiting you?** Provides the best visibility to monitor and predict business growth. ### 10. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Timur K. | Heavy Equipment Mechanic, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 18, 2023 **What do you like best about ServiceManager?** Awesome Easy and understandable, very good to use in team at project **What do you dislike about ServiceManager?** Reinstall and other all good. Everything good, just a problem is reinstall all the time. **What problems is ServiceManager solving and how is that benefiting you?** Solving too easy find out stuff and shows nobody bit. ### 11. ServiceManager web review **Rating:** 5.0/5.0 stars **Reviewed by:** Abu S. | Assistant Software Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2023 **What do you like best about ServiceManager?** I like mostly their proactive services and quick response customer services response. **What do you dislike about ServiceManager?** Nothing I found till now to dislike their service. **What problems is ServiceManager solving and how is that benefiting you?** My dynamic business analysis and suggestions and solutions they provide us. ### 12. Best Tool to Visualise Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 06, 2023 **What do you like best about ServiceManager?** Trail time visualization of services and shipments **What do you dislike about ServiceManager?** It has a little learning curve when you use it for first time, but after that it's simple **What problems is ServiceManager solving and how is that benefiting you?** Real time visibility and operations ### 13. Very accommodating..know the product well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 30, 2023 **What do you like best about ServiceManager?** Can answer anything about the job and easily assist **What do you dislike about ServiceManager?** Busy at times especially when urgent matters needed to address **What problems is ServiceManager solving and how is that benefiting you?** Availability of the data ### 14. Greate Product-Time Consuming **Rating:** 3.0/5.0 stars **Reviewed by:** Sergio S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 05, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceManager?** Great Microsoft OS and applications compatibility. **What do you dislike about ServiceManager?** Time-consuming and a lot of maintenance. **What problems is ServiceManager solving and how is that benefiting you?** We change products, so we are not using Service Manager anymore. - [View ServiceManager pricing details and edition comparison](https://www.g2.com/products/servicemanager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+01%3A47%3A19+-0500&secure%5Bsession_id%5D=3f36b59e-beb6-46df-8c11-59b3cc18cf61&secure%5Btoken%5D=ba0d7ba29f709238586181a2e8b7a7e27081e10ac4f511175521410cbdb29b05&format=llm_user) ## ServiceManager Features **Supply Chain Operations** - Warehousing - Inventory Management - Customer Experience Management - Client Management - AI Copilot - Workflow Management - Communications Management - Fleet Management - Rate Management - Contact Management - Returns Management - Warehouse Management - Document Management - Transportation Management - Dock Management - Shipping Management - Barcode/Label Management **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Customer Management** - Customer Portal - Visibility - Billing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking - Returns Management - Order Management - Shipping Management - Discount Management - Fee Management - Consignment Management - Layaway Management - Gift Card Management - Manufacturing Inventory Management - Multi-Channel Management - eCommerce Management - Catalog Management - Retail Inventory Management - Reorder Management - Warehouse Management - Purchase Order Management - Barcode/Label Management - Shop Floor Management - Supplier Management - Inventory Management - Item Management - Pricing Management - Invoice Management - Sales Order Management **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Analytics** - KPIs - Dashboards - Custom Reports **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - IoT Integration - Vendor Managed Inventory **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - Order Processing - Purchasing & Receiving - SKU/UPC Codes - Billing & Invoicing - Check-in/Check-out - Barcode/Ticket Scanning - Reporting/Analytics - Search/Filter - Collaboration Tools - Backup and Recovery - Data Synchronization - Product Identification - Kitting - Mobile Access - Predictive Analytics - Inventory Control - Inventory Auditing - API - Bill of Materials - Ordering Automation - Inventory Replenishment - Custom Pricing Rules **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Additional Functionality** - Inventory Control - Barcode/Ticket Scanning - EDI - Billing & Invoicing - Reporting/Analytics - Quality Control - Order Fulfillment - AI/Machine Learning - Route Optimization - Drag & Drop - Business Process Automation - Demand Forecasting - Generative AI - Third-Party Integration - Alerts/Notifications - For 3PLs **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications ## Top ServiceManager Alternatives - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,779 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 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