--- title: ServiceManager Reviews meta_title: 'ServiceManager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how ServiceManager works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 14 scale: '5' date_modified: '2026-06-24' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # ServiceManager Reviews **Vendor:** ServiceCentral **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 14 ## About ServiceManager ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization. ## ServiceManager Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServiceManager, streamlining returns and repairs in a simple workflow. (1 reviews) - Users appreciate the **efficiency** of ServiceManager, seamlessly integrating returns and repairs into a user-friendly workflow. (1 reviews) - Users appreciate the **efficiency improvement** of ServiceManager, benefiting from a streamlined end-to-end workflow for returns and repairs. (1 reviews) - Users value the **integrated returns and repairs workflow** of ServiceManager, enhancing efficiency for teams of all sizes. (1 reviews) **What users dislike:** - Users find the **complex setup** of ServiceManager challenging, suggesting a need for a more intuitive onboarding process. (1 reviews) - Users find the **difficult setup** of ServiceManager hinders their ability to start quickly and efficiently. (1 reviews) - Users find the **difficult training** process challenging, making initial setup and getting started less intuitive. (1 reviews) ## ServiceManager Reviews ### 1. Business Solution Management **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek B. | Senior Business Intelligence Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ServiceManager?** I like how ServiceManager brings returns and repairs into one simple, end-to-end workflow. It’s easy to use, scalable, and works just as well for small teams as it does for global operations. **What do you dislike about ServiceManager?** ServiceManager already offers great flexibility through configurable rules and workflows. One area of improvement could be making the initial setup more intuitive, so new users can get started faster without much guidance. **What problems is ServiceManager solving and how is that benefiting you?** Well if you need to track and analyze what's happening with your inventory and product quantity, ServiceManager has got your back. Its reporting capabilities are top-notch, giving you valuable insights into how your operations are performing. ### 2. Using Service Manager with Vast Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kashif A. | Engineering Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about ServiceManager?** Service Manager is a centralized software by which I can Perform 3PL operations, integration of my jobs and enhance efficiency.It is very easy to implement which is easily understand by new one.It provides real-time visualization of services, shipments, and inventory, facilitating prompt, data-driven decisions which helps on operation.Service Manager uphold communication and collaboration and ensure team members and clients are in agreement. It has many customization options which adapt to our unique needs, and its scalability accommodates growth. It has user-friendly interface reduces training time, contributing to our success. It has best responsive Customer Support which enhance its value.These values make it frequently usage than their competitor. **What do you dislike about ServiceManager?** Service Manager has no doubt to provide best 3PL operation but it has some sort of limitations which are essential to acknowlege.First the initial learning curve getting more time investement for becoming fully proficient.Secondly the cost of subscription is quite high which is can be a concern for budget-conscious small organizations.. Despite these downsides, Service Manager's advantages often overcome these limitations by making it a valuable tool for our 3PL services. **What problems is ServiceManager solving and how is that benefiting you?** Service Manger address many critical business challanges, such as operational inefficiencies,real-time visibility,data analytics,communication and collaboration.Ultimately, Service Manager plays a vital role in resolving the challenge of optimizing our 3PL services and enhancing overall operational efficiency, which is good for our business success. ### 3. An easy Workflow Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav P. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ServiceManager?** I prefer ServiceManager for its centralized management, workflow maintenance, and its analytics capabilities. It has helped me a lot in designing and maintaining the workflow. **What do you dislike about ServiceManager?** ServiceManager is a complex software and needs highly skilled people for working. When I was new to the software, it took me long to learn and practise the tool. So, I would recommend to make it easier to understand and less complex. **What problems is ServiceManager solving and how is that benefiting you?** ServiceManager has helped me improve the overall performance of my team and utilization of the resources and inventory. It has also helped me to regulate my tasks and manage my time well. I also used ServiceManager for drawing out the trends of the management of out inventory and could make important data drive decisions throug it. So, it has really been very useful for me and I believe it can be useful for E-commerce based companies with large infrastructure. ### 4. My observation for Service Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Badal P. | Software Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about ServiceManager?** Well, I think that the strength of Service manager is its ability to unify 3PL operation in one place. This is one stop shop for our logistic providing us visibility on our services, deliveries and stock. With its integrations, user friendly interface, and scalability features, operations become easier. As we grow, it’s a game-changer. **What do you dislike about ServiceManager?** I admit it to be bluntly; the learning process had some ups and downs. We found it difficult to become accustomed. The subscription costs might also pose concern to our smaller team due to its tight budget. **What problems is ServiceManager solving and how is that benefiting you?** ServiceManager tackles inefficiencies head-on. It provides us with such crystal clear ‘real time’ view of our logistics, calculates important analytical data for us. Having a centralized system of operations has helped us improve our 3PL services leading to sharper decisions and improved efficiency in operations. ### 5. Really great managing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Westin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about ServiceManager?** Easy and comprehendable to use anytime I'd highly reccomend anyone needing a management tool to use this. **What do you dislike about ServiceManager?** Not a whole lot it does its job and provides a lot services other management tools cant do. Eliminates waits and the burden for IT **What problems is ServiceManager solving and how is that benefiting you?** It solves the wait and backlog IT teams face when it comes to a self service portal around inventory and whats available even for returns ### 6. Experience with Service Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Athar A. | Officer Grade 1, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about ServiceManager?** I like about serviceManager is the way it handles customer service reports and interactions. **What do you dislike about ServiceManager?** The dislikeed feature of this software is that i have to find out costs associated with different customers **What problems is ServiceManager solving and how is that benefiting you?** It is solving all my B2B needs as well as it is also helping me in product disposition as well as returns and repairs ### 7. Service Manager Review **Rating:** 4.0/5.0 stars **Reviewed by:** Mukesh K. | Head of Product, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about ServiceManager?** Process implementation is very accurate and realtime. It will let your tickets to be fully customisable. **What do you dislike about ServiceManager?** Implementation initial cost is bit higher side. **What problems is ServiceManager solving and how is that benefiting you?** To manage inventory of stocks implementation. ### 8. Had Good experience using Service Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about ServiceManager?** Ease of use, reliability & customized solutions. There is more to offer when you consider UI, User experience & features compared to competition. **What do you dislike about ServiceManager?** Didn't face or experience any issue worth mentioning **What problems is ServiceManager solving and how is that benefiting you?** In returns management it made it easy to manage the workflow for returns across different categories & using it is easy. ### 9. Regional Head Sales **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad A. | Regional Sales Head, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about ServiceManager?** The over all reporting and product features. The cover almost all aspect of business concern **What do you dislike about ServiceManager?** Software loading time and some time create an error which give some bad impact **What problems is ServiceManager solving and how is that benefiting you?** Give best visiblity to monitor and predict budiness growth ### 10. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Timur K. | Heavy Equipment Mechanic, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about ServiceManager?** Awesome Easy and understandable, very good to use in team at project **What do you dislike about ServiceManager?** Reinstall and other all good.Everything good, just a problem is reinstall all the time. **What problems is ServiceManager solving and how is that benefiting you?** Solving too easy find out stuff and shows nobody bit. ### 11. ServiceManager web review **Rating:** 5.0/5.0 stars **Reviewed by:** Abu S. | Assistant Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about ServiceManager?** I like mostly their proactive services and quick response customer services response. **What do you dislike about ServiceManager?** Nothing I found till now to dislike their service. **What problems is ServiceManager solving and how is that benefiting you?** My dynamice busness anlaysis and suggestions and solutions they provide us. ### 12. Best Tool to Visualise Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about ServiceManager?** Trail time visualization of services and shipments **What do you dislike about ServiceManager?** It has a little learning curve when you use it for first time, but after that it's simple **What problems is ServiceManager solving and how is that benefiting you?** Real time visibility and operations ### 13. Very accomodating..know the product well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2023 **What do you like best about ServiceManager?** Can answer anything about the job and easily assist **What do you dislike about ServiceManager?** Busy at times eaepecially when urgent matters needed to address **What problems is ServiceManager solving and how is that benefiting you?** Availability of the data ### 14. Greate Product-Time Consuming **Rating:** 3.0/5.0 stars **Reviewed by:** Sergio S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about ServiceManager?** Great Microsoft OS and applications compatibility. **What do you dislike about ServiceManager?** Time-consuming and a lot of maintenance. **What problems is ServiceManager solving and how is that benefiting you?** We change products, so we are not using Service Manager anymore. - [View ServiceManager pricing details and edition comparison](https://www.g2.com/products/servicemanager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+19%3A16%3A48+-0500&secure%5Bsession_id%5D=5baa744c-9d6c-4a4f-abd2-c327f584acd0&secure%5Btoken%5D=4567723173fb5e041de01b40aad96e2679dabaf2e4843bdfab033578dd724c49&format=llm_user) ## ServiceManager Features **Supply Chain Operations** - Warehousing - Inventory Management **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Integrations** - E-Commerce - WMS - Accounting - OMS **Customer Management** - Customer Portal - Visibility - Billing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Tracking** - Shipping - Inventory **Analytics** - KPIs - Dashboards - Custom Reports **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Transactions** - Exchange - Approvals - Refund - Credit **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ServiceManager Alternatives - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,739 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,616 reviews) - [EZO](https://www.g2.com/products/ezo/reviews) - 4.4/5.0 (387 reviews)