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ServiceManager

By ServiceCentral

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4.2 out of 5 stars

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ServiceManager Reviews & Product Details

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ServiceManager Reviews (13)

Reviews

ServiceManager Reviews (13)

4.2
13 reviews

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Kashif A.
KA
Engineering Intern
Mid-Market (51-1000 emp.)
"Using Service Manager with Vast Experience"
What do you like best about ServiceManager?

Service Manager is a centralized software by which I can Perform 3PL operations, integration of my jobs and enhance efficiency.It is very easy to implement which is easily understand by new one.It provides real-time visualization of services, shipments, and inventory, facilitating prompt, data-driven decisions which helps on operation.Service Manager uphold communication and collaboration and ensure team members and clients are in agreement. It has many customization options which adapt to our unique needs, and its scalability accommodates growth. It has user-friendly interface reduces training time, contributing to our success. It has best responsive Customer Support which enhance its value.These values make it frequently usage than their competitor. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Service Manager has no doubt to provide best 3PL operation but it has some sort of limitations which are essential to acknowlege.First the initial learning curve getting more time investement for becoming fully proficient.Secondly the cost of subscription is quite high which is can be a concern for budget-conscious small organizations.. Despite these downsides, Service Manager's advantages often overcome these limitations by making it a valuable tool for our 3PL services. Review collected by and hosted on G2.com.

Abhinav P.
AP
Assistant Manager
Enterprise (> 1000 emp.)
"An easy Workflow Management Tool"
What do you like best about ServiceManager?

I prefer ServiceManager for its centralized management, workflow maintenance, and its analytics capabilities. It has helped me a lot in designing and maintaining the workflow. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

ServiceManager is a complex software and needs highly skilled people for working. When I was new to the software, it took me long to learn and practise the tool. So, I would recommend to make it easier to understand and less complex. Review collected by and hosted on G2.com.

Badal P.
BP
Software Quality Analyst
Small-Business (50 or fewer emp.)
"My observation for Service Manager"
What do you like best about ServiceManager?

Well, I think that the strength of Service manager is its ability to unify 3PL operation in one place. This is one stop shop for our logistic providing us visibility on our services, deliveries and stock. With its integrations, user friendly interface, and scalability features, operations become easier. As we grow, it’s a game-changer. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

I admit it to be bluntly; the learning process had some ups and downs. We found it difficult to become accustomed. The subscription costs might also pose concern to our smaller team due to its tight budget. Review collected by and hosted on G2.com.

Westin B.
WB
Small-Business (50 or fewer emp.)
"Really great managing tool"
What do you like best about ServiceManager?

Easy and comprehendable to use anytime I'd highly reccomend anyone needing a management tool to use this. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Not a whole lot it does its job and provides a lot services other management tools cant do. Eliminates waits and the burden for IT Review collected by and hosted on G2.com.

Athar A.
AA
Officer Grade 1
Mid-Market (51-1000 emp.)
"Experience with Service Manager"
What do you like best about ServiceManager?

I like about serviceManager is the way it handles customer service reports and interactions. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

The dislikeed feature of this software is that i have to find out costs associated with different customers Review collected by and hosted on G2.com.

Mukesh K.
MK
Head of Product
Enterprise (> 1000 emp.)
"Service Manager Review"
What do you like best about ServiceManager?

Process implementation is very accurate and realtime. It will let your tickets to be fully customisable. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Implementation initial cost is bit higher side. Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Mid-Market (51-1000 emp.)
"Had Good experience using Service Manager"
What do you like best about ServiceManager?

Ease of use, reliability & customized solutions.

There is more to offer when you consider UI, User experience & features compared to competition. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Didn't face or experience any issue worth mentioning Review collected by and hosted on G2.com.

Muhammad A.
MA
Regional Sales Head
Mid-Market (51-1000 emp.)
"Regional Head Sales"
What do you like best about ServiceManager?

The over all reporting and product features. The cover almost all aspect of business concern Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Software loading time and some time create an error which give some bad impact Review collected by and hosted on G2.com.

Timur K.
TK
Heavy Equipment Mechanic
Enterprise (> 1000 emp.)
"Manager"
What do you like best about ServiceManager?

Awesome Easy and understandable, very good to use in team at project Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Reinstall and other all good.Everything good, just a problem is reinstall all the time. Review collected by and hosted on G2.com.

Abu  S.
AS
Assistant Software Engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"ServiceManager web review"
What do you like best about ServiceManager?

I like mostly their proactive services and quick response customer services response. Review collected by and hosted on G2.com.

What do you dislike about ServiceManager?

Nothing I found till now to dislike their service. Review collected by and hosted on G2.com.

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ServiceManager
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