# Top 10 Sentiment Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 6 Research alternative solutions to Sentiment on G2, with real user reviews on competing tools. Social Customer Service Software is a widely used technology, and many people are seeking high quality, secure software solutions with phone, mentions, and messaging. Other important factors to consider when researching alternatives to Sentiment include reliability and ease of use. The best overall Sentiment alternative is Sprout Social. Other similar apps like Sentiment are Sprinklr Social, Reputation, Zoho Desk, and Agentforce Service (formerly Salesforce Service Cloud). Sentiment alternatives can be found in [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Social Media Suites](https://www.g2.com/categories/social-media-suites). ## Best Paid & Free Alternatives to Sentiment - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) ## Top 10 Alternatives to Sentiment Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Sentiment stacks up to the competition, check reviews from current & previous users in industries like Government Administration, Internet, and Logistics and Supply Chain, and find the best product for your business. ### 1. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) By Sprout Social **Average Rating:** 4.4/5 **Total Reviews:** 6,432 Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale. Reviewers say compared to Sentiment, Sprout Social is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Sprout Social](https://www.g2.com/compare/sentiment-vs-sprout-social) **Compare Sprout Social with other alternatives:** - [Sprout Social vs Sprinklr Social](https://www.g2.com/compare/sprinklr-social-vs-sprout-social) - [Sprout Social vs Reputation](https://www.g2.com/compare/reputation-vs-sprout-social) - [Sprout Social vs Zoho Desk](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Sprout Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Sprout Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Sprout Social vs Fin](https://www.g2.com/compare/fin-vs-sprout-social) - [Sprout Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Sprout Social vs Front](https://www.g2.com/compare/front-vs-sprout-social) - [Sprout Social vs Tidio](https://www.g2.com/compare/sprout-social-vs-tidio) ### 2. [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) By Sprinklr **Average Rating:** 4.1/5 **Total Reviews:** 1,208 Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee. Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Sprinklr Social](https://www.g2.com/compare/sentiment-vs-sprinklr-social) **Compare Sprinklr Social with other alternatives:** - [Sprinklr Social vs Sprout Social](https://www.g2.com/compare/sprinklr-social-vs-sprout-social) - [Sprinklr Social vs Reputation](https://www.g2.com/compare/reputation-vs-sprinklr-social) - [Sprinklr Social vs Zoho Desk](https://www.g2.com/compare/sprinklr-social-vs-zoho-desk) - [Sprinklr Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-social) - [Sprinklr Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprinklr-social-vs-zendesk-for-customer-service) - [Sprinklr Social vs Fin](https://www.g2.com/compare/fin-vs-sprinklr-social) - [Sprinklr Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprinklr-social) - [Sprinklr Social vs Front](https://www.g2.com/compare/front-vs-sprinklr-social) - [Sprinklr Social vs Tidio](https://www.g2.com/compare/sprinklr-social-vs-tidio) ### 3. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,469 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Reviewers say compared to Sentiment, Reputation is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Reputation](https://www.g2.com/compare/reputation-vs-sentiment) **Compare Reputation with other alternatives:** - [Reputation vs Sprout Social](https://www.g2.com/compare/reputation-vs-sprout-social) - [Reputation vs Sprinklr Social](https://www.g2.com/compare/reputation-vs-sprinklr-social) - [Reputation vs Zoho Desk](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Reputation vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Reputation vs Zendesk for Customer Service](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Reputation vs Fin](https://www.g2.com/compare/fin-vs-reputation) - [Reputation vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-reputation) - [Reputation vs Front](https://www.g2.com/compare/front-vs-reputation) - [Reputation vs Tidio](https://www.g2.com/compare/reputation-vs-tidio) ### 4. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,689 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Zoho Desk](https://www.g2.com/compare/sentiment-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Zoho Desk vs Sprinklr Social](https://www.g2.com/compare/sprinklr-social-vs-zoho-desk) - [Zoho Desk vs Reputation](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,347 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sentiment) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprout Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Reputation](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) ### 6. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,981 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Sentiment, Zendesk for Customer Service is: - Better at support Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Zendesk for Customer Service](https://www.g2.com/compare/sentiment-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprinklr Social](https://www.g2.com/compare/sprinklr-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Reputation](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) ### 7. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,872 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Sentiment, Fin is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Fin](https://www.g2.com/compare/fin-vs-sentiment) **Compare Fin with other alternatives:** - [Fin vs Sprout Social](https://www.g2.com/compare/fin-vs-sprout-social) - [Fin vs Sprinklr Social](https://www.g2.com/compare/fin-vs-sprinklr-social) - [Fin vs Reputation](https://www.g2.com/compare/fin-vs-reputation) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) ### 8. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,750 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Sentiment, Freshdesk is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sentiment) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Sprout Social](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Freshdesk vs Sprinklr Social](https://www.g2.com/compare/freshdesk-vs-sprinklr-social) - [Freshdesk vs Reputation](https://www.g2.com/compare/freshdesk-vs-reputation) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) ### 9. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.6/5 **Total Reviews:** 2,485 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Sentiment, Front is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Front](https://www.g2.com/compare/front-vs-sentiment) **Compare Front with other alternatives:** - [Front vs Sprout Social](https://www.g2.com/compare/front-vs-sprout-social) - [Front vs Sprinklr Social](https://www.g2.com/compare/front-vs-sprinklr-social) - [Front vs Reputation](https://www.g2.com/compare/front-vs-reputation) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) ### 10. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,907 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Sentiment, Tidio is: - Better at support - More usable Categories in common with Sentiment: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Sentiment vs Tidio](https://www.g2.com/compare/sentiment-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-tidio) - [Tidio vs Sprinklr Social](https://www.g2.com/compare/sprinklr-social-vs-tidio) - [Tidio vs Reputation](https://www.g2.com/compare/reputation-vs-tidio) - [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) ## Explore Articles - [Top platforms for compliance tracking in construction](https://www.g2.com/discussions/top-platforms-for-compliance-tracking-in-construction) - [Top-rated AI app for sales](https://www.g2.com/discussions/what-s-the-top-rated-ai-app-for-sales) - [What is the best IT alerting tool for large-scale IT environments?](https://www.g2.com/discussions/what-is-the-best-it-alerting-tool-for-large-scale-it-environments) - [Best identity management tool with multi-factor authentication](https://www.g2.com/discussions/best-identity-management-tool-with-multi-factor-authentication-which-ones-lead-in-2025) - [Best rated demo automation service for mobile use](https://www.g2.com/discussions/best-rated-demo-automation-service-for-mobile-use) - [Which is the best AI chatbot platform for customer engagement?](https://www.g2.com/discussions/which-is-the-best-ai-chatbot-platform-for-customer-engagement) ## Spotlight Categories - [SEO Tools](https://www.g2.com/categories/seo-tools) - [Product Analytics Software](https://www.g2.com/categories/product-analytics) - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)