What do you dislike about Brevo Marketing Platform?
1. The Brevo service I paid for DOES NOT work for small businesses.
2. I cannot get a live contact
3. Even though the contract was cancelled, Brevo continues to charge my account
Rather than use the free trial option, I immediately bought and paid for the basic Brevo plan that should have been sufficient for my purposes. I have as clean an email list as is possible for someone sending a newsletter only four times a year (562 recipients). I got a legitimate business email (rather than gmail); it was authenticated by Brevo. All emails are going to customers who have chosen to opt IN to receiving emails via the website or by email; I review and delete any that are obvious scams due to email address or message content; all receive a confirmation email when they sign up; all unsubscribes are managed immediately. Brevo "checked" my email list of 562 names when uploaded, and identified one problematic email that I corrected.
I sent a test newsletter email; no problem. I sent the newsletter email. Within a short period my account had been suspended as others report in TrustPilot reviews here.
I tried to follow the three steps Brevo sets out to correct the problem. I looked for help on their site – could not find anything helpful.
I reported the problem and got a response “We got you…” and a ticket number (#4699309). I provided additional detail. Customers are promised to get a response in one business day “or often sooner” – and two business days later, no reply. I added a further note.
Still no answer to the most basic question:
I presume I can extract and triage between the 562 I uploaded and the 533 that seem to be there now but how do I find which emails 1. Hard bounced? 2. Unsubscribed? 3. Did not go through at all as the bulk email seems to have been cut off mid-way?
As other commenters said, there were hardbounces and unsubscribes, but the percentages seem reasonable to me and the opens and click-throughs I saw as it was sending seemed within industry averages and no complaints.
How can I as a small business with a paid subscription get the service that a reasonable person would expect? Review collected by and hosted on G2.com.
