--- title: Sendbird Reviews meta_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 126 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Sendbird Reviews **Vendor:** Sendbird **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 126 ## About Sendbird Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. ## Sendbird Pros & Cons **What users like:** - Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. (47 reviews) - Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. (31 reviews) - Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. (26 reviews) - Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. (21 reviews) - Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. (20 reviews) - Users value Sendbird's **easy integration** process and robust support, enhancing their overall messaging experience seamlessly. (20 reviews) - Efficiency (16 reviews) - Users value Sendbird for its **helpful support and quick implementations** , enhancing their chat functionality and user experience. (16 reviews) - Users appreciate the **user-friendly chat functionality** of Sendbird, highlighting its ease of use and reliability. (15 reviews) - Reliability (14 reviews) **What users dislike:** - Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. (18 reviews) - Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. (10 reviews) - Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. (9 reviews) - Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. (7 reviews) - Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. (7 reviews) - Integration Issues (7 reviews) - Users struggle with the **steep learning curve** of Sendbird, especially around message threading and moderation APIs. (7 reviews) - Complex Setup (5 reviews) - Integration Difficulty (5 reviews) - Users find the **missing features** of Sendbird frustrating, as important integrations and SDK capabilities remain lacking. (5 reviews) ## Sendbird Reviews ### 1. Very easy and professional app **Rating:** 5.0/5.0 stars **Reviewed by:** Federico P. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Sendbird?** Easy and professional app, non troubles at all. **What do you dislike about Sendbird?** Everything is great, non suggestion to add. **What problems is Sendbird solving and how is that benefiting you?** All the problems related to drivers and clients support ### 2. Sendbird provides all necessary APIs needed build full fledged customer support application. **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh R. | Senior Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Sendbird?** SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience. **What do you dislike about Sendbird?** The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use. **What problems is Sendbird solving and how is that benefiting you?** We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs. ### 3. Elevate Your Communication with Seamless Chat and Messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** BOWOO C. | PM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Sendbird?** SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team. This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions. Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities. **What do you dislike about Sendbird?** Up to this point, I haven't encountered any shortcomings with Sendbird. **What problems is Sendbird solving and how is that benefiting you?** Sendbird addresses communication challenges by enhancing user engagement, streamlining customer support, ensuring data security, offering customization, scalability, and easy integration with our platform. These benefits have had a positive impact on our business. ### 4. Most Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Sendbird?** Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome **What do you dislike about Sendbird?** It feels a bit Price and limited customization **What problems is Sendbird solving and how is that benefiting you?** Mainly Support/customer care problem. ### 5. A great AI agent that adds value to the customer experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Sendbird?** The added social networking features are great. **What do you dislike about Sendbird?** It is generally very good. As it improves the agent could be more human like. **What problems is Sendbird solving and how is that benefiting you?** Reducing the load on CS consultants. ### 6. Sendbird - Bringing more engagement to both students and staff that are using it. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | Student Experience Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Sendbird?** I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel. I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls. **What do you dislike about Sendbird?** There could be some extra videos in helping or tips on use so everyone gets the most out of using it. **What problems is Sendbird solving and how is that benefiting you?** It is helping solve the problem of engagement being up to date with one another. ### 7. Sendbird for Customer Support and AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sri Gokul V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Sendbird?** I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality. **What do you dislike about Sendbird?** initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support. **What problems is Sendbird solving and how is that benefiting you?** Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team. ### 8. Senbird is a great platform for me to contact with the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Ziao Z. | student experience team member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Sendbird?** It helps me to resolve my residents' problem easily and better communication. **What do you dislike about Sendbird?** I need more time to get to know how to use it well. **What problems is Sendbird solving and how is that benefiting you?** I do not have to contact students in the old ways and senbird makes it easy to contact everyone ### 9. A powerful chat platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Sendbird?** Sendbird has its Scalability: It handle high volume messaging efficiently. Ease of Integration: It has a simple API integration process. Customization: Its flexible option for tailored experiences. Reliability:Has stable and consistent performance. All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions. **What do you dislike about Sendbird?** Cost: Pricing can be steep for large-scale or enterprise applications. **What problems is Sendbird solving and how is that benefiting you?** it enable businesses to build stronger relationship with its users. ### 10. A supercharged customer engagement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Sendbird?** The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier. **What do you dislike about Sendbird?** It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems. **What problems is Sendbird solving and how is that benefiting you?** Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product. ### 11. The optimal API platform for a successful messaging business **Rating:** 5.0/5.0 stars **Reviewed by:** 풀잎(judy) . | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Sendbird?** Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution. **What do you dislike about Sendbird?** There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management. **What problems is Sendbird solving and how is that benefiting you?** I like that Sendbird already has various chat APIs fully implemented. ### 12. Reliable Messaging Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** William Y. | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Sendbird?** Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met. **What do you dislike about Sendbird?** One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need. **What problems is Sendbird solving and how is that benefiting you?** Sendbird is helping us streamline development by providing a reliable and scalable chat solution. ### 13. Streamlined Chat Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Sendbird?** Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit. **What do you dislike about Sendbird?** Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. **What problems is Sendbird solving and how is that benefiting you?** We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead. ### 14. Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Yuvaraj S. | Software Enginner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Sendbird?** As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential. **What do you dislike about Sendbird?** the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful. **What problems is Sendbird solving and how is that benefiting you?** Handling customer support made easy and reduced our work load. ### 15. amazing app for students **Rating:** 5.0/5.0 stars **Reviewed by:** jessica s. | student experience team member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Sendbird?** that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property **What do you dislike about Sendbird?** i have to search for my building curzon house every time **What problems is Sendbird solving and how is that benefiting you?** I can see what all students are talking about on the site ### 16. Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Sendbird?** We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business! **What do you dislike about Sendbird?** Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization. **What problems is Sendbird solving and how is that benefiting you?** Establishing conversations between the customers, dashers, merchants and support. ### 17. Sendbird review **Rating:** 5.0/5.0 stars **Reviewed by:** Francis F. | Procurement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about Sendbird?** The account manager is very collaborative. Most of our requests are being granted as long as they're reasonable. **What do you dislike about Sendbird?** We've reached a plateau in terms of the rates as we've reached the highest volume already in their tiered pricing. Perhaps a consideration for further discount as we've been hitting more than twice of the highest tier. **What problems is Sendbird solving and how is that benefiting you?** The growing SMS cost for app notifications and promotional messages. ### 18. Great Sales and Customer Success Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Sendbird?** Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup. **What do you dislike about Sendbird?** Perhaps the pricing model could be more transparent and competitive **What problems is Sendbird solving and how is that benefiting you?** Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources ### 19. Easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Sendbird?** How complete the documentation was, it was fairly simple to integrate. **What do you dislike about Sendbird?** Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was. **What problems is Sendbird solving and how is that benefiting you?** It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications. ### 20. Best Chat-API in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Özgür G. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Sendbird?** Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable. They support custom feature development which allowed us to build unique features and differentiate ourselves in the market. Fast go-to-market and a great team of engineers. **What do you dislike about Sendbird?** Nothing really. We had a great experience so far and looking forward to working together for many years. **Recommendations to others considering Sendbird:** I would highly recommend Sendbird to anyone who wants to build a chat application in their app. All great in terms of features, time to market and support. **What problems is Sendbird solving and how is that benefiting you?** We were able to digitize our customer service %100 and closed the phone line & emails. We built a continuous & asynchronous messaging experience for our customers in the app. Both non-customers and existing customers can chat with us as if they are chatting with their friends on WhatsApp. ### 21. Sendbird Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Sendbird?** I appreciate the seamless messaging and ways to read the messages. **What do you dislike about Sendbird?** I wish it was a bit more organized, I think the messages should be more sorted. **What problems is Sendbird solving and how is that benefiting you?** It helps message the consumer easily and keep all messages within a space which we can all access and utilize. ### 22. All-in-one resource for chat and customer comms **Rating:** 5.0/5.0 stars **Reviewed by:** Jon P. | Animation Filmmaker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sendbird?** As a bootstrapped startup with a small team, Sendbird has allowed us to add a best-in-class community experience to our product with the flick of a switch. Our chat feature has become one of our user's favorite parts of the app, and has greatly improved our retention. Their customer support reps are always available to help, and we've been able to easily scale their service as we've grown. **What do you dislike about Sendbird?** Data export is not supported on our current plan. **What problems is Sendbird solving and how is that benefiting you?** Sendbird provides a complete community/chat experience for us. Their service has allowed us to easily experiment with different types of chat (public groups, private groups, direct messages, etc) so we could find the best experience for our users. ### 23. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Tucker L. | Staff Software Eng & Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Sendbird?** The complexity of implementing a messaging solution in-house is prohibitive, but sendbird makes it relatively simple. The performance is great, and we haven't experienced any downtime. The dashboard is easy to use. We have a good relationship with support, PMs, and solution architects at sendbird as well. The new AI Chatbot feature is exciting, and the dashboard makes it easy to use and understand. **What do you dislike about Sendbird?** We have had issues with the react native SDKs that have required a considerable amount of back and forth with the sendbird team (and eventually required a fix). This delayed one of our releaeses. **What problems is Sendbird solving and how is that benefiting you?** Without sendbird it would be prohibitively time consuming and expensive to provide in app chat across users on our platform. ### 24. Easy to use, great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Sendbird?** Its really easy to use and a helpful tool **What do you dislike about Sendbird?** Logging in and finding the right channel can be quite complicated and take a while **What problems is Sendbird solving and how is that benefiting you?** Gives students a community and boots communication ### 25. It was very easy to navigate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Student Experience Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Sendbird?** Having an opportunity to talk to our residents and learn more about different systems is amazing. **What do you dislike about Sendbird?** Nothing! In my opinion! it is really faultless **What problems is Sendbird solving and how is that benefiting you?** Helping us communicate small issues first and dealing with bigger complaints in person ### 26. Really easy to develop and manage your chat **Rating:** 5.0/5.0 stars **Reviewed by:** Felix B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Sendbird?** A lot of things are well documented, making it really easy for the developers to work on it. Dashboard is also really good and easy to use, and there are a lot of configurations you can do without touching the code. Customer Support has been really good and they are really present in the day-to-day. **What do you dislike about Sendbird?** Some parts of the UIkit are not easy to play around or not that customizable. In one hand, it really saves a lot of work because you start with a nice foundation when you use it, but it can get really hard to customize after a while and then you may need to rewrite whole views. **What problems is Sendbird solving and how is that benefiting you?** Sendbird is helping my company to have more engaged customers, that are more prone to continue using the platform and coming back for more. By allowing customers to talk to each other, a number of other (and often more complex) features are not needed anymore, as they can arrange and regulate each other, creating a more organic platform. ### 27. Easy to use and fast feeds **Rating:** 5.0/5.0 stars **Reviewed by:** 문일 . | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Sendbird?** With many examples presented in an easy-to-understand manner I was able to get quick feedback on my questions. **What do you dislike about Sendbird?** I don't know because it doesn't bother me. **What problems is Sendbird solving and how is that benefiting you?** Groups with a large number of users and chat **Official Response from Jackie W:** > We're glad to hear that you find Sendbird easy to use and that it provides fast feedback for your questions. Thank you for sharing your positive experience! ### 28. Easy integration across multiple platforms and great user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Alysson G. | Head of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Sendbird?** Ease of integration, good administration panel, end result with great usability for users **What do you dislike about Sendbird?** Little flexibility in the plans available for contracting. There could be an SDK version for Flutter **What problems is Sendbird solving and how is that benefiting you?** We use sendbird as the backend of our in-app communication platform ### 29. Daily High Volume User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Sendbird?** Quick, easy. I can see when my message has been seen, for my own verification. I am also able to see when I am being responded back to in real time. **What do you dislike about Sendbird?** It would be helpful to know if the receiver is online and when the last time they were active. **What problems is Sendbird solving and how is that benefiting you?** Problems unknown. I randomly will be signed out or will lose my connection to the SB server. These issues have seem to be more rare now days. ### 30. Sendbird SDK and Dashboard Review **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | SDE 3, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2022 **What do you like best about Sendbird?** The dashboards Sendbird provides are quite informative. You can track down every single user down to their every bit of information and this makes troubleshooting rather easy. The UI design of the web dashboards is intuitive and seamless to navigate through. The updated mobile SDKs have significantly improved memory profiling. **What do you dislike about Sendbird?** It's not opensource. But, that's understandable, when you try to monetize something. **What problems is Sendbird solving and how is that benefiting you?** Sendbird provides us the option to design in-app chatting, which beyond initial integration is very easy to maintain. This saves a lot of time for developers and managers alike. It also provides the option of media storage(media and thumbnail), if you opt for it. ### 31. Amazing experience so easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth L. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Sendbird?** Rich features and good doco and SDK to integrate to our frontend and backend **What do you dislike about Sendbird?** The pricing model can be costly once you reach to a certain tier. **What problems is Sendbird solving and how is that benefiting you?** User to user Direct Messaging functionality ### 32. Great product for chat use case **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Sendbird?** 1. The SDK offers comprehensive features that enhance the developer experience. 2. Seamless integration. 3. Offers Scalability with minimal or no changes required at the front end. **What do you dislike about Sendbird?** 1. Some feature integration may take time. 2. New Kotlin SDK doesn't offer suspend functions, instead, callbacks are used. **What problems is Sendbird solving and how is that benefiting you?** 1. It helps us to integrate live transaction history between users. 2. we leveraged group functionality to create split payments between users. 3. Several other chat features. ### 33. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kenji O. | producer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Sendbird?** Various functions but very easy to use.Easy to adjust and respond to **What do you dislike about Sendbird?** Not otherwise specified. If I were to dare to write, I would like a Japanese manual. **What problems is Sendbird solving and how is that benefiting you?** Used to implement a chat function in the app game in operation. ### 34. Very good system **Rating:** 5.0/5.0 stars **Reviewed by:** Ester M. | Analista de CX II, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Sendbird?** Be able to verify the chats between my clients **What do you dislike about Sendbird?** nothing to declare, everything is ok in the system. Congratulations! **What problems is Sendbird solving and how is that benefiting you?** Solve problems ### 35. Great service & support **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas R. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Sendbird?** It was a pleasure to work with Sendbird APIs & support engineers. **What do you dislike about Sendbird?** Platform SDK support was lacking a year ago but it has improved **What problems is Sendbird solving and how is that benefiting you?** In-app chat ### 36. Great SDK to create awesome chat experiences for our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo C. | Product Director - Patients, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Sendbird?** Easy to implement and great account manager support. Very complete SDK **What do you dislike about Sendbird?** Price is expensive compared to some of the competitors **What problems is Sendbird solving and how is that benefiting you?** It helped us scale our chat app with good quality from 10k users to millions in a couple of months. ### 37. Software Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Sendbird?** Pricing, out-of-the-box features with the UI kit. The documentation is very thorough **What do you dislike about Sendbird?** Lack of UI kit for other Fronted frameworks **What problems is Sendbird solving and how is that benefiting you?** The chat between the different types of users of our platform, while providing a very clean experience. ### 38. Excellent messaging solution experience with Sendbird. **Rating:** 5.0/5.0 stars **Reviewed by:** Younggi M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Sendbird?** - You can most certainly implement high-level chat functionality. - Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly. - Provides a wide range of features that connect to chat as a solution. - Extremely reliable. Very few errors in the last 4 years. **What do you dislike about Sendbird?** - No major drawbacks. Very happy with my experience with Sendbird **What problems is Sendbird solving and how is that benefiting you?** There was a lot of user demand for a chat feature in the service my team provides. The team was very small and it was difficult to implement the chat feature ourselves. We looked for a solution to get it up and running quickly and chose Sendbird. Since then, we've been able to provide chat functionality to our users very quickly and reliably. ### 39. All-in-one Solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Sendbird?** All of the features we need -- from community chat to live video are packed together in one convenient product. **What do you dislike about Sendbird?** The technical documents could be improved. **What problems is Sendbird solving and how is that benefiting you?** We need to create a sense of community for our platform and sendbird checks all those boxes by using Chat and Live features. ### 40. Sendbird makes an easy to integrate, powerful chat product **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Sendbird?** Our chat feature roadmap was accelerated by integrating with Sendbird. It definitely saved us a ton of time. They are also responsive to questions and feedback. **What do you dislike about Sendbird?** Overall a great experience, but I would work on providing better analytics. **What problems is Sendbird solving and how is that benefiting you?** Sendbird makes it easy to create a real time chat experience with the types of features users have come to expect from chat apps such as Slack. ### 41. Sendbird has delivered on what they promised. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Sendbird?** We evaluated many possible solutions for our in-app chat project, including building our own. Ultimately we went with Sendbird because they have a mature feature set, competetive pricing, and a solid stability track record. Working with them on our build process has been a joy and since launching about a month ago everything is working as expected. Bottomline is that they have delivered on what they promised, and that's all I want from my 3rd party solutions. **What do you dislike about Sendbird?** So far it's been overwhelmingly positive, but if I had to point to something, their mobile UIkit could be better. It's serviceable, but eventually we plan to use their API and build our own UIkit. **What problems is Sendbird solving and how is that benefiting you?** We're using their SDK and APIs to facilitate our in-app chat communications across two Android, and two iOS apps, as well as a React-based web application. Eventually we'll make use of their moderation features as well. ### 42. Minimal intervention from dev teams for enabling chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Sendbird?** We have almost never seen a downtime at Sendbird in past 2 years. There has been minimal intervention from our tech team in running the chat functionality on our app smoothly. The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users. **What do you dislike about Sendbird?** It would be good if sendbird could have better analytics. We wanted to analyze the number of chats for a user, how quickly a user replies on any chat etc, but there is no easy way to do that. Even if we export all the chat data, it is extremely hard to build those analytics. **What problems is Sendbird solving and how is that benefiting you?** Sendbird is able to provide us with an easily integratable chat platform and it runs smoothly. We just had to use the android and iOS SDKs and some backend integration to get the whole chat setup up and running. We also get to broadcast our latest updates on the chats with our users. ### 43. Rapidly developing platform for communication **Rating:** 4.0/5.0 stars **Reviewed by:** Michał T. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Sendbird?** - variety of products from chat to ticketing system, - customer support which implements requested features, - good documentation for different platforms. - ready components like OpenUI which make developers' life much easier **What do you dislike about Sendbird?** - a bit archaic user interface of Sendbird Desk, - it seems their target are smaller companies, so the environment configuration options are somewhat limited, **What problems is Sendbird solving and how is that benefiting you?** We use it in our mobile apps to communicate different groups of our customers, sales and backoffice. It's possible to implement autotranslation which helps in companies operating on different markets. ### 44. Extensive range of features and customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ukyung K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Sendbird?** Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative. **What do you dislike about Sendbird?** There's not much to dislike about it so far. **What problems is Sendbird solving and how is that benefiting you?** With the Sendbird chat SDK, we can save resources to build chatting system on our own, and view statistics easily. ### 45. Sendbird Chat SDK is easy tio integrate and great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Ishita S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Sendbird?** UIkit of sendbird , Their customer service **What do you dislike about Sendbird?** Some times Off hours changes happen that cause outages **What problems is Sendbird solving and how is that benefiting you?** Communication ### 46. AI Job Screener Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Sendbird?** The speed to implementation was critical for our early stage startup. We were able to leverage Sendbird to get our application up and running within a two week period from idea to launch. **What do you dislike about Sendbird?** Sendbird is still working through some scalability constraints with its chatbot functionality. We are limited to only 10 chatbots which is not ideal for our use case. **What problems is Sendbird solving and how is that benefiting you?** We need to build a chatbot on the ChatGPT stack. Sendbird provides us the required backend and UI in order to make that happen. This has allowed us to quickly get to market with our product. ### 47. Sendbird Notification Center - In App notifications that persist **Rating:** 4.0/5.0 stars **Reviewed by:**  Apurva S. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Sendbird?** They understand the requirements of their users and generalise their product to fit all the use cases requested by the user. Great product **What do you dislike about Sendbird?** Initial friction which was sorted out in later interactions during our integration journey **What problems is Sendbird solving and how is that benefiting you?** 1. IT makes our notifications persist, categorized, and interactive helping us improve user engagement 2. Reduce cost spent on other channels used for communications ### 48. Useful application for early-stage tech marketplace startup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Sendbird?** Features are fairly robust and there are consistent updates, so I feel like there's effort being made to scale up and take customer feedback into consideration. **What do you dislike about Sendbird?** So far, Sendbird works well for user to user messaging, but features for admin messaging could be improved. We'd like the option to include images for Announcements and to automatically segment users based on things like geo, within Sendbird. **What problems is Sendbird solving and how is that benefiting you?** Enables our users to communicate directly with each other, enables us to send weekly update messages to target user segments. Also enables us to create different channels for different user typs. ### 49. Great Tool for Implementing Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Sharad P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Sendbird?** APIs are easy to use. Support is very helpful and responsive. **What do you dislike about Sendbird?** Nothing really. One feature could be to add users per channel instead of per application. **What problems is Sendbird solving and how is that benefiting you?** We have various services where we allow our subscribers to chat with each other and form a community. We use sendBird for this interation. ### 50. Highly Scalable Chat Solution and Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Full-Stack Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Sendbird?** - Services are highly scalable to the millions of users - We've been using chat services and we're pretty much satisfied as SendBird is able to fulfill our needs gracefully - Chat Service content Moderation/Moderator support is awesome - The API Documentation is well maintained - The Integration with different Platforms using SDKs is more accessible and more customizable - Customer support is super active and responds in time to all required concerns/queries **What do you dislike about Sendbird?** All good, except: - Some APIs/SDKs available on different platforms don't have the same functionality. (i.e some functions may be available in v3 or one SDK but the same would be available in v4 of another SDK) - The Pricing **What problems is Sendbird solving and how is that benefiting you?** We're using Sendbird for their Chat Service Solution, to create as many private chat conversation between our end users and do the moderation with a highly scalable option. ## Sendbird Discussions - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) - [Do you have any startup programs ?](https://www.g2.com/discussions/12623-do-you-have-any-startup-programs) - 1 upvote - [View Sendbird pricing details and edition comparison](https://www.g2.com/products/sendbird/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+18%3A44%3A53+-0500&secure%5Bsession_id%5D=fa0ab756-c7e6-4ad6-86cc-cb4a7364c7bd&secure%5Btoken%5D=179dea85fee313e1923604f30ba0096fc33c6a8fd3598998fb7ca59d98f837ab&format=llm_user) ## Sendbird Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [gther](https://www.g2.com/products/gther/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Noom](https://www.g2.com/products/noom/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce AI Buddy](https://www.g2.com/products/salesforce-ai-buddy/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Sendbird Features **Campaigns** - Customize - Scheduling - Retarget - Triggered Notifications **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Notifications - In-App Messaging **Analytics** - Campaign Performance - Audience Insights **Support** - Documentation - Community Support - Professional Support **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Optimization** - Personalization - Rich Notifications - Integrations **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sendbird Alternatives - [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) - 4.5/5.0 (52 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [CometChat](https://www.g2.com/products/cometchat/reviews) - 4.6/5.0 (103 reviews)