ScalePad Lifecycle Manager Pricing Overview

I really appreciate the convenience that ScalePad Lifecycle Manager provides. Its intuitive interface is one of its standout features for me, allowing me to navigate and manage equipment warranties with ease. The tool is extremely helpful in enabling me to quickly look up expiration dates and identify equipment that is ready for replacement, which is crucial in my role as a procurement manager. The ability to adjust terms and costs is also a big plus, as it gives me the flexibility to choose different terms and alter markups for PDFs as needed, making my work a lot more efficient. Additionally, the affordable warranties offered by ScalePad for servers and workstations are perfect for a managed service provider like us, as they allow us to set our markup according to our preferences, thus simplifying the quoting process. This easy-to-use quoting system allows us to generate a PDF and send it directly to our clients, saving us significant time and effort. Overall, ScalePad Lifecycle Manager is a really great tool that has become indispensable in our workflow. Review collected by and hosted on G2.com.

I'd like the ability to choose individual terms for each workstation in ScalePad Lifecycle Manager, rather than select devices for a one year, re-sort and select 2-Year, etc. Review collected by and hosted on G2.com.

We purchased this product specifically to use for QBRs and EPRs with our clients, but it has never functioned as intended. Despite reaching out for support from both our sales representative and others, we were unable to get it working. Three months in, we requested to terminate the contract and upgrade our Lifecycle Insights plan, but were denied, even though we had not been able to get the product operational. The sales person claimed he was unaware that we were a telecom and IT company, which was surprising since 'TEL' is part of our company name. The implementation process on Manage was also very poor, which contributed to our inability to use the product properly. As a company that manages phone systems, we were advised to 'just put phones in under printer,' even though we couldn't update the name, which made the solution unworkable for our needs. Review collected by and hosted on G2.com.

Unfortunately, the product has never worked for our team, so I am dissatisfied with both the entire product and the sales and leadership team behind it. I am leaving this review because, despite reaching out multiple times, none of my concerns have been addressed as I requested. Review collected by and hosted on G2.com.