The technical support we've been receiving whilst setting up Scalefusion to manage devices in our organization has been nothing short of exemplary.
The bar for our expectations on quality of customer interactions has always been set by our own rather high standards, and even though this something every company will advertise, the quality leven achieved is below expectations for 95% of the companies out there today.
After deciding to partner with Scalefusion for the maintenance of our mobile device fleet, whenever we had questions about policy settings, device limitations or small tweaks connected to usage we've received almost instant responses and the level of detail and step-by-step guidance has been more than we could ask for.
The solutions offered are always easy to implement as well as exactly what we needed in that case.
Scalefusion runs on all of our mobile devices in the field service sphere so we rely on the software every hour of every business day and being able to fix issues on the go and from anywhere in the world has allowed me much greater freedom in managing these issues.
What used to be something people had to come into the office for and leave with the service desk for a later pickup, now is handled remotely as soon as the request comes in and we can solve the issues pretty much instantly thanks to the quick and professional support of people like Zaib and her expert knowledge. Review collected by and hosted on G2.com.
We've not experienced a downside to Scalefusion yet! Review collected by and hosted on G2.com.
