I’m very satisfied with the support provided by the Scalefusion team, especially Akshita Sharma. She was extremely helpful, responsive, and professional throughout the process. She understood the issue quickly and provided clear guidance and effective solutions.

Her support made the troubleshooting process much easier and more efficient. Excellent customer service and great support from Akshita. Highly recommended! Review collected by and hosted on G2.com.

There isn’t much that I dislike about Scalefusion so far. The platform has a lot of features, so it can take some time to become familiar with all the available options, especially for new users.

That said, the learning process is made much easier by the helpful support team. In my experience, Akshita Sharma has been especially helpful in guiding me whenever I had questions or encountered an issue. Review collected by and hosted on G2.com.

Scalefusion makes it really easy to push APKs and manage devices at scale. The remote deployment and update features save us a lot of time, and the dashboard gives clear visibility on device status. It’s reliable, reduces manual work, and helps us keep all devices compliant without much hassle. Review collected by and hosted on G2.com.

Scalefusion works well overall, but APK deployments can sometimes be slow or inconsistent across devices. When installs fail, it’s not always easy to troubleshoot because the error feedback is limited. Also, some advanced automation and customization options feel a bit restricted, which can slow down operations. Review collected by and hosted on G2.com.

I like Scalefusion's features and its ease of use. We do not need any application to be installed to manage the devices, and the agent that needs to be installed on all the devices is super easy to set up. We just need to visit the URL, enter the code, and the device automatically gets enrolled, which makes onboarding really simple, especially when dealing with a lot of devices. I also appreciate that I can handle all the devices from a single dashboard without needing a particular application, as I'm able to see it on the web view. Review collected by and hosted on G2.com.

I think there are some features which are not actually given in all types of licenses, particularly around the compliance. So I think that can be improved. Review collected by and hosted on G2.com.

The platform's flexibility stands out, particularly in how it has adapted to our evolving device management needs as our organisation has grown. Support is available round the clock, with consistent follow-up on tickets and escalations, and the team is always ready to guide us through more advanced use cases.

On the development side, Wingman provides deep, granular control over devices with straightforward configuration, and pushing remote commands is handled through a well structured, user friendly interface rather than requiring complex scripting; commands are exposed as clear, guided inputs, which reduces the risk of misconfiguration.

The Salesforce integration has also proven efficient for real time device location tracking, giving us accurate visibility of device status and location against each partner account, which has been valuable for maintaining proper accountability across our partner network. Review collected by and hosted on G2.com.

One area with room for improvement is user off-boarding, since removing a user currently requires specific credentials, a defined reason, and a multi step process that can take a few days to complete, and giving account admins more direct, self-service control over this workflow would be a valuable enhancement, particularly for larger teams with frequent onboarding and off-boarding cycles where faster engagement matters both operationally and from a security standpoint. Review collected by and hosted on G2.com.

Scalefusion is combining UEM & IdP into a single product which helps me cut the IT stack and overall costs Review collected by and hosted on G2.com.

Lack of full fledged DPDP and inbuilt ITSM and some more integrations. Review collected by and hosted on G2.com.

We have been working with Scalefusion for a long time, and throughout this partnership, they have consistently provided effective solutions to our challenges and offered exceptional support. We are particularly impressed by their competitive pricing and their consistent availability whenever we require assistance. Review collected by and hosted on G2.com.

We experienced some limitations with certain older Android devices due to differences in Android versions, which affected overall performance and compatibility. We believe that further improvements in this area could enhance the user experience and provide better support for legacy Android devices. Review collected by and hosted on G2.com.

The implementation team was fantastic, and we have easy access to a responsive, knowledgeable technical support team. Review collected by and hosted on G2.com.

There is no geographic office within the USA. Review collected by and hosted on G2.com.

The centralized web UI makes it easy for even less technical team members to understand and use the platform. We can use it across our tech infrastructure—whether on Windows or macOS—and it performs well at a fraction of the price of many enterprise-level competitors. Support is also very responsive, which helps us address any inquiries or concerns right away. Review collected by and hosted on G2.com.

There are some bugs related to access control, along with other minor issues. Most of these seem easy to address, and in the meantime there are plenty of possible workarounds. Review collected by and hosted on G2.com.

Scalefusion MDM has been a solid solution for us. Onboarding was relatively easy, pricing was very competitive, and we’ve had little to no performance issues. Their support team has also been very responsive whenever we’ve needed help. Overall, it has been a reliable and cost-effective MDM platform. Review collected by and hosted on G2.com.

The main drawback is that there is a bit of a learning curve. Some configurations are not always straightforward at first, so it can take some time to understand where certain settings are or how they should be applied. That said, the support team has been helpful in clarifying things when needed. Review collected by and hosted on G2.com.

The technical support we've been receiving whilst setting up Scalefusion to manage devices in our organization has been nothing short of exemplary.

The bar for our expectations on quality of customer interactions has always been set by our own rather high standards, and even though this something every company will advertise, the quality leven achieved is below expectations for 95% of the companies out there today.

After deciding to partner with Scalefusion for the maintenance of our mobile device fleet, whenever we had questions about policy settings, device limitations or small tweaks connected to usage we've received almost instant responses and the level of detail and step-by-step guidance has been more than we could ask for.

The solutions offered are always easy to implement as well as exactly what we needed in that case.

Scalefusion runs on all of our mobile devices in the field service sphere so we rely on the software every hour of every business day and being able to fix issues on the go and from anywhere in the world has allowed me much greater freedom in managing these issues.

What used to be something people had to come into the office for and leave with the service desk for a later pickup, now is handled remotely as soon as the request comes in and we can solve the issues pretty much instantly thanks to the quick and professional support of people like Zaib and her expert knowledge. Review collected by and hosted on G2.com.

We've not experienced a downside to Scalefusion yet! Review collected by and hosted on G2.com.