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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (68.6% of reviews)
Entry-Level Pricing
$0.00
$49.00 300 responses Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSatisMeter
Star Rating
(39)4.7 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 300 responses Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SatisMeter excels in its Ease of Use with a score of 9.7, making it particularly user-friendly for small businesses, while Delighted follows closely with a score of 9.6, indicating a slight edge for SatisMeter in this area.
- Reviewers mention that Delighted offers superior Brand Design Consistency with a score of 9.0 compared to SatisMeter's 7.4, highlighting Delighted's ability to maintain a cohesive brand experience across surveys.
- G2 users note that SatisMeter shines in Real-Time Analysis with a score of 9.0, allowing for immediate insights, whereas Delighted's score of 7.9 suggests it may lag in providing timely data analysis.
- Users on G2 report that both products have similar scores for Quality of Support at 9.3, indicating that users can expect reliable assistance from either platform.
- Reviewers mention that Delighted's Survey Deployment capabilities are rated higher at 9.0 compared to SatisMeter's 8.0, suggesting that Delighted may offer more effective options for distributing surveys.
- Users say that SatisMeter's Feedback Collection is rated at 9.1, which is higher than Delighted's 8.6, indicating that SatisMeter may be more effective in gathering user feedback efficiently.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
SatisMeter
Startup
$49.00
300 responses Per Month
The Startup plan is optimal for services with 3,000 active users.
- Unlimited projects, users, and surveys
- Premium support with routine health checks
- Channels: web, in-app, email, iOS, Android
Free Trial
Delighted
Free Trial is available
SatisMeter
Free Trial is available
Ratings
Meets Requirements
9.0
51
9.0
28
Ease of Use
9.6
51
9.7
29
Ease of Setup
9.4
39
9.6
19
Ease of Admin
9.4
39
9.6
19
Quality of Support
9.3
45
9.3
25
Has the product been a good partner in doing business?
9.5
36
9.2
19
Product Direction (% positive)
8.8
50
9.1
26
Features by Category
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
7.4
7
9.0
7
|
Verified
8.0
9
|
Verified
8.6
7
|
Verified
9.1
9
|
Verified
8.1
7
|
Verified
8.9
6
|
Verified
Process Management
7.8
6
|
Verified
7.9
7
|
Verified
8.3
7
8.3
6
7.9
7
|
Verified
9.0
7
|
Verified
8.8
7
8.1
6
System Management
8.9
6
|
Verified
8.0
5
|
Verified
9.7
5
|
Verified
8.3
5
|
Verified
Categories
Categories
Shared Categories
Delighted and SatisMeter are categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SatisMeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Computer Software
37.1%
Internet
14.3%
Information Technology and Services
11.4%
Consumer Services
5.7%
Publishing
2.9%
Other
28.6%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
SatisMeter has no discussions with answers
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