--- title: SAP Sales Cloud Reviews meta_title: 'SAP Sales Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1002 reviews by the users' company size, role or industry to find out how SAP Sales Cloud works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1002 scale: '5' date_modified: '2026-07-29' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # SAP Sales Cloud Reviews **Vendor:** SAP **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,002 ## About SAP Sales Cloud SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new opportunities: Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities ## SAP Sales Cloud Pros & Cons **What users like:** - Users find SAP Sales Cloud to have **ease of use** that significantly enhances their overall performance and efficiency. (101 reviews) - Users value the **strong integration with SAP systems** , enhancing efficiency and providing clear pipeline visibility. (65 reviews) - Users value the **easy integration and AI insights** of SAP Sales Cloud, enhancing efficiency and intelligent data analysis. (61 reviews) - Users appreciate the **seamless integration** of SAP Sales Cloud with other SAP systems, enhancing operational efficiency and data consistency. (60 reviews) - Users value the **centralized customer data management** in SAP Sales Cloud, enhancing pipeline management and team alignment. (58 reviews) - Reporting (50 reviews) - Automation (49 reviews) - Efficiency (46 reviews) - Users value the **feature richness** of SAP Sales Cloud, enhancing sales management and customer engagement effortlessly. (46 reviews) - Seamless Integration (45 reviews) **What users dislike:** - Users report a **steep learning curve** with SAP Sales Cloud, making navigation and initial setup frustratingly complex. (86 reviews) - Users find the **limited customization options** of SAP Sales Cloud challenging for adapting to specific organizational needs. (49 reviews) - Users find the **complexity** of SAP Sales Cloud a barrier, leading to a steep learning curve and implementation challenges. (41 reviews) - Users find the **interface not intuitive** , making initial navigation and setup a frustrating experience. (37 reviews) - Users find the **high price** of SAP Sales Cloud to be a significant drawback, affecting their choice of solution. (36 reviews) - High Complexity (33 reviews) - Users experience **slow loading times** that hinder their ability to efficiently utilize SAP Sales Cloud features. (29 reviews) - Slow Performance (25 reviews) - Time-Consuming (24 reviews) - Integration Issues (23 reviews) ## SAP Sales Cloud Reviews ### 1. Effective tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about SAP Sales Cloud?** This tool offers a clear, intuitive user interface that makes navigation simple. It runs smoothly without glitches, creating an efficient and user-friendly experience from start to finish **What do you dislike about SAP Sales Cloud?** I’d really like to see more automation built into the process — features that could reduce repetitive tasks, save time, and help streamline workflows for a smoother, more efficient experience **What problems is SAP Sales Cloud solving and how is that benefiting you?** It centralises sales data, automates workflows, and improves visibility, helping us save time, reduce errors, and make smarter decisions while boosting overall team productivity ### 2. Comprehensive CRM Solution for Large Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about SAP Sales Cloud?** SAP Sales Cloud is best suited for medium to large enterprises with complex sales operations and existing investments in the SAP ecosystem. Smaller organizations or those without prior SAP infrastructure might find more cost-effective and user-friendly alternatives. It's advisable to assess your organization's specific needs, budget, and technical capabilities before considering SAP Sales Cloud. **What do you dislike about SAP Sales Cloud?** Implementation Complexity: The setup and customization can be intricate, often requiring specialized expertise or external consulting. Learning Curve: New users may find the interface complex initially, necessitating adequate training and support. Cost Considerations: The platform's pricing may be prohibitive for small businesses, especially when considering additional costs for customization and support. **What problems is SAP Sales Cloud solving and how is that benefiting you?** When compared to Salesforce Sales Cloud, SAP Sales Cloud offers deeper integration with SAP's suite of enterprise solutions, providing a more cohesive experience for organizations already within the SAP ecosystem. However, Salesforce may offer more flexibility and a broader range of third-party integrations. ### 3. SAP SALES CLOUD - one of the best tool to optimize sales operations **Rating:** 5.0/5.0 stars **Reviewed by:** Anjali P. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about SAP Sales Cloud?** I give SAP Sales Cloud a thumbs up for: It's user- friendly interface that helps in enhancing customer engagement by organizing the customer data for the user. Also , the fact that it helps in streamlining the sales operations, a better coordination builds up among the sales team. **What do you dislike about SAP Sales Cloud?** Area that needs attention,in my opinion, should be simplifying the advanced level of usage, which becomes a little difficult to adapt to.It would be wonderful to see the introduction of virtual assistants for such levels. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It's solving the problem of having an understandable analytics, because of which we get clearer insights on consumer data , and planning can be done well in Advance towards the right direction based on the data SAP SALES CLOUD provides ### 4. Lead and Task Management is top notch **Rating:** 4.5/5.0 stars **Reviewed by:** Mansoor K. | Business Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about SAP Sales Cloud?** SAP Sales cloud has good lead management functionality along with creating tickets and managing tasks to see a complete workflow including the statuses. It helps everyday to have a eyeball on complete tasks. The user experience is good as well. **What do you dislike about SAP Sales Cloud?** I have found few integrations with SAP Sales cloud with other applications a little troublesome. Native integration with SAP sales cloud works like charm **What problems is SAP Sales Cloud solving and how is that benefiting you?** It solves me to streamlines my leads from marketing team and analyse the company that fits for further proceedings ### 5. SAP Cloud Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sonali S. | Packaged App Developer Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about SAP Sales Cloud?** Fast updated releases with improved speed and efficiency of the system **What do you dislike about SAP Sales Cloud?** In peak hours as well as 1-2 days after each rekease it lags alot which causes frustration. **What problems is SAP Sales Cloud solving and how is that benefiting you?** 1 stop solution to many client needs ### 6. Paramount Sales Activity Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Nikita V. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2025 **What do you like best about SAP Sales Cloud?** It is SAP design dominantly but has all the necessary plugins and tools. Managing various vendors and contracts is easy, along with tracking spending and integrating with ERP. **What do you dislike about SAP Sales Cloud?** Mainly design and intuitive processes that need training, mostly you are bound in link to Microsoft products for document editing. Sometimes can be buggy. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sales management, ERP integration, tracking of costs and contracts, advertisement tracking. Ease to integrate with existing systems and processes, good support and knowledge base along with trainings. ### 7. SAP sales cloud - Pros & Cons **Rating:** 3.5/5.0 stars **Reviewed by:** Shubham J. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about SAP Sales Cloud?** The unified view in terms of all data, interactions, contacts, history works out really well The real-time analytics, helps focus on keeping your deals that might move on track Best if you’re integrating with SAP stack **What do you dislike about SAP Sales Cloud?** Complex, can be cumbersome when you start initially Process guides to help people use the best is also missing Lagging in load times especially in large data sets **What problems is SAP Sales Cloud solving and how is that benefiting you?** Unifying the customer view, from starting to end, all in one view helps keep right accounts on top of the mind so each rep spends their time to the right accounts ### 8. SAP Sales Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle D. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about SAP Sales Cloud?** What I like best about SAP Sales Cloud is its ability to centralize and streamline the entire sales process. The platform gives me a 360-degree view of my customers, from lead generation through opportunity management, which makes it much easier to prioritize the right accounts and close deals faster. I also appreciate how customizable the dashboards and reporting tools are — they let me track KPIs in real time and share clear insights with leadership without needing extra spreadsheets. The mobile access is another big plus, since it allows me to update opportunities and check pipeline status while I’m on the go. Finally, the integration with other SAP and third-party applications makes it seamless to connect sales data with marketing, service, and finance. This reduces silos and gives the whole organization better alignment around the customer. **What do you dislike about SAP Sales Cloud?** What I dislike about SAP Sales Cloud is that the user interface can feel a bit overwhelming at first. The system is powerful, but the learning curve for new users is steep, and it sometimes takes extra training before the team feels comfortable navigating all the features. In addition, performance can occasionally lag when handling large data sets or running more complex reports. While the customization options are great, they can also make configuration time-consuming if you don’t have dedicated admin support. That said, once the system is set up and users are trained, these issues become much more manageable and the benefits outweigh the drawbacks. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud helps solve the problem of fragmented sales processes and lack of visibility into the customer journey. Before, information was scattered across spreadsheets and different systems which made it difficult to track leads, opportunities, and pipeline health. Now, everything is centralized in one platform from lead management to forecasting, giving me and my team real-time visibility into performance. This has improved collaboration across sales and marketing, reduced duplicate data entry, and allowed us to respond to customer needs faster. The biggest benefit is that it shortens our sales cycle and helps us prioritize the right opportunities, which translates directly into increased revenue and stronger customer relationships. ### 9. Helped in sales team work improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Jugal Kishor K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** Automation in sales and customer enhancement. I most like SAP S/4HANA Finance and SAP S/4HANA Logistics. After started to use it. Sales has increased. **What do you dislike about SAP Sales Cloud?** I see it slow to use in mobile and limited customisation in it. It is something more complex to integrate feature. It need high speed internet to use. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It has improved internal team efficiency and work management so output of sales team has been increased. So our sales and business is growing. We do more work in minimal time. ### 10. Saves Time with Automated Processes, Needs Better Compatibility **Rating:** 4.0/5.0 stars **Reviewed by:** Joe C. | Lead HVAC Mechanic/Business Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** I enjoy the automated processes like autopay and auto-renewing contracts, which save me significant time and effort. The cloud capacity is impressive, ensuring seamless data transfer without losses. Their demo presentation showcases potential sales features well, enhancing future use considerations. **What do you dislike about SAP Sales Cloud?** I found the initial setup of SAP Sales Cloud challenging because I had to adapt my computers at work to accommodate the program. This required several modifications, which made the process cumbersome. Additionally, I wish the software could easily adapt to any type of computer and operating system without such extensive adjustments. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I find SAP Sales Cloud automates processes like autopay and contract resignations, saving me time in managing them. It ensures data transfer reliability without losses while utilizing cloud capacity effectively. ### 11. Seamless Opportunity Management with a Few UI Tweaks Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Pragya . | Team Lead- Origination Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** I appreciate SAP Sales Cloud for its seamless opportunity management. It greatly simplifies tracking sales and allows me to manage opportunities effectively. The system helps me identify lost opportunities and improve follow-ups, making my sales process much more efficient. The ease of managing the sales cycle and pipeline is also a huge benefit. **What do you dislike about SAP Sales Cloud?** I would like to change some portions of the SAP Sales Cloud UI, particularly for funnel management, to provide an easier user experience. **What problems is SAP Sales Cloud solving and how is that benefiting you?** I find the product solves tracking and managing sales opportunities efficiently, easing follow-ups and making sales cycle management seamless. It helps identify and track lost opportunities, enhancing overall sales management. ### 12. Sap Sales Cloud is it for you? **Rating:** 3.0/5.0 stars **Reviewed by:** Steven M. | New Business Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** The strength is visibility and control across the sales cycle. Pipeline management is clean, forecasting is sharp, and the system integrates well with marketing and service. It drives accountability across sales teams and removes guesswork in forecasting. Real-time data and reporting give me the ability to push actions quickly. **What do you dislike about SAP Sales Cloud?** The interface can feel clunky—too many clicks to complete simple actions. Customisation is limited without technical support, which slows agility. Loading speed is sometimes inconsistent. User adoption can be a challenge because training is needed to get the best out of the platform. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It eliminates fragmented customer data by centralising everything in one system. That solves the problem of sales teams working in silos and relying on spreadsheets. Forecasting is far more accurate and pipeline visibility is stronger, meaning I can make fast, data-backed decisions. Automation reduces admin overhead, freeing up time to focus on customer engagement. Mobile access ensures I can work effectively in the field, keeping deals moving. Overall, it sharpens execution and improves accountability across the sales cycle. ### 13. SAP Sales cloud review **Rating:** 5.0/5.0 stars **Reviewed by:** Aagam J. | Customer success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** Customer engagements were really easy and good. Easy to use. Plus the whole team used the solution together so it made internal visibility better. We loved the solution. **What do you dislike about SAP Sales Cloud?** I personally loved using it and had no complaints as such. I guess price was something that our management felt was a bit high so we had to switch to a different solution but apart from that this is one of the best and most easy to use solutions. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP is a CRM tool which helped us keep all our leads data at 1 place and have a better visibility on the accounts. It is quite easy to know what the dormant, active or dead conversations are and the ability to keep notes of all your conversations is something which comes handy a lot. ### 14. Digital Transformation Strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Daryl W. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SAP Sales Cloud?** SAP Sales Cloud has provided digital transformation, real-time data, and sales efficiency, which has facilitated scalability and sales automation. It also has a unified view of all customers. This allows us to better analyze each one, providing us with the relevant data to provide more personalized service and identify sales opportunities. The tools allow us to perform better analysis, helping us improve forecast accuracy, ensuring the success of our resources. It has been a platform for daily use that provides quality and efficiency. The technical team is always willing to help with a positive attitude and precise answers. **What do you dislike about SAP Sales Cloud?** The initial configuration is not for beginners; in fact, all the knowledge of the platform is not for beginners. If you want to have effective communication and performance, you must have extensive knowledge so that it works correctly and does not become a disappointment. **What problems is SAP Sales Cloud solving and how is that benefiting you?** He was able to improve sales opportunities and processes that were easier to execute, improved the analytics to identify negotiations and automate tasks such as quotes, follow-ups and reminders, which reduces work time. ### 15. Strength in data, Bit weakness in UX **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram A. | product engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SAP Sales Cloud?** The platform gives a comprehensive view of every customer interaction including historical data, preferences and engagement patterns. this is critical my team because it enables personalized selling strategies and better forecasting. SAP sales cloud isn't just a CRM, it is an analytics head quarters. The built in dashboards and AI-driven insights help identify trends predict customer needs and optimize sales pipelines. **What do you dislike about SAP Sales Cloud?** Customization options are restricted compared to other CRMs, making it harder to tailor workflows or UI to specific business needs. This can lead to workarounds or reliance on costly consultants. **What problems is SAP Sales Cloud solving and how is that benefiting you?** In my team, Quote approvals, lead assignments and contract renewals were manual and time-consuming. SAP sales cloud automates these workflows with configurable rules and approval chains. this reduces cycle time significantly. For instance, a quote that used to take 3 days for approval now gets processed in under 6 hours improving customer experience and accelerating revenue. ### 16. Well regarded to streamline sales processes and improve customer relationship management! **Rating:** 4.0/5.0 stars **Reviewed by:** Thato R. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SAP Sales Cloud?** How it is continuously improving and expanding on the insights through actionable analytics. I appreciate the cloud-service of how it integrates with its other products and business operations. **What do you dislike about SAP Sales Cloud?** The downsides are its lack of protection towards data security and privacy. Just like any platform I believe these can always be centered towards improving its conditions. Although it does allow the integration between existing systems, it can get quite difficult to work the operations seamlessly and efficiently. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Stronger encryption solutions and better understanding towards multi-factor authentication. It's really helpful towards the ease of integration. It allows the use of adaptable methods within CRM. And making it more scalable for the user and our clients. ### 17. SAP Is very helpful in the business **Rating:** 5.0/5.0 stars **Reviewed by:** cy r. | Senior Accounts Payable, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about SAP Sales Cloud?** It's very flexible and easy to navigate and for the sales **What do you dislike about SAP Sales Cloud?** Need more documents how to do the process and live chat **What problems is SAP Sales Cloud solving and how is that benefiting you?** To do more sales and response to the customer ### 18. Features, Benefits, and Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Alkaif s. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about SAP Sales Cloud?** SAP Sales Cloud is a powerful tool, and there are several aspects is for example Comprehensive Customer Insights,Sales Automation,Integration with Other SAP Solutions **What do you dislike about SAP Sales Cloud?** Noting is to dislike because it is User-Friendly Interfac , Highly Configurable , ease implementation ,customer support frequency of use so that is why there is nothing for me to dislike this **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud has truly transformed our sales operations, providing numerous benefits that have significantly improved our efficiency, collaboration, and customer relationships. ### 19. Customer support executive **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj y. | Senior Centre Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about SAP Sales Cloud?** I did work with Bose and there we work with SAP on which we check all the stock and inventory very easily. Sap provides a very quite experiance and provide very good environment to work in easy flow. It also provide a quite good speed without any glitch as we face in Salesforce. **What do you dislike about SAP Sales Cloud?** There is noting which I have observed bad about Sap. It's good application **What problems is SAP Sales Cloud solving and how is that benefiting you?** It provides a easy way to find the stock and inventory of the product ### 20. A Powerful Tool for Streamlined Sales Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Garry P. | Admissions and Onboarding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about SAP Sales Cloud?** What makes SAP Sales Cloud unique at Masai School is how well it integrates with other SAP systems, allowing us to maintain data consistency across divisions like student support, sales, and admissions. This simplifies our procedures and frees us up to concentrate on having deep conversations with potential students. **What do you dislike about SAP Sales Cloud?** The learning curve of SAP Sales Cloud is one disadvantage we've observed. Even though it's a strong tool, novice users may find it complicated and need a lot of training to use all of its functions. It can also be difficult to adapt some workflows to our unique needs at Masai School because there aren't many modification possibilities. System updates can occasionally cause minor disruptions as well, which necessitate team adjustment time. **What problems is SAP Sales Cloud solving and how is that benefiting you?** At Masai School, SAP Sales Cloud centralizes our student lead data, minimizing errors and guaranteeing prompt follow-ups. Our team can concentrate on interacting with potential students since it automates communication activities. We can track and improve our admissions funnel with the help of the platform's analytics, which increases productivity and facilitates data-driven decision-making. ### 21. its great **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh D. | Delivery Manager, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SAP Sales Cloud?** Ease of use and smooth functioning which improves users' performance. also have good customer support if needed any help. **What do you dislike about SAP Sales Cloud?** Nothing as such which can be said as dislike **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP sales cloud integrates customer data from various sources and gives real time insights into customer behaviors, preferences and previous history. it helps in real time analytics support and strategic planning. ### 22. SAP sales cloud best CRM pltform **Rating:** 3.5/5.0 stars **Reviewed by:** Samadhan L. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about SAP Sales Cloud?** SAP sales cloud it's for view of customer data and streamlined sales process and AI powered insights that helps improve sales process. Performance also user friendly interface **What do you dislike about SAP Sales Cloud?** Limited customisation and lack of advance work flow. **What problems is SAP Sales Cloud solving and how is that benefiting you?** User friendly interface that helps in enhancing customer engagement organizing the customer for the user. ### 23. VERY COMPLETE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SAP Sales Cloud?** It is a tool that facilitates the sales process and customer management. Through the information you provide, it makes the management process more automated and allows you to create dashboards and reports that are very useful when making data-driven decisions. **What do you dislike about SAP Sales Cloud?** On the other hand, it could be said that it has so many functions that sometimes you don't end up using them all, but it is a very comprehensive tool. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sometimes customer support can take a while, but they always give you support. ### 24. SAP provide a good interference to work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SAP Sales Cloud?** interference or easy navigation to work easily **What do you dislike about SAP Sales Cloud?** The whing which I dislike soo much about the cloud is the lacking it may got stuck some time while working **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP help us to easily maintain the order stock or this will help us to check the status of order with the easily or short method of payment ### 25. Manage and optimize the sales process **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio S. | Digital Transformation | Líder operaciones ventanilla de exportación y tecnología, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SAP Sales Cloud?** Help sales teams better organize customers, opportunities, tasks, and sales forecasts **What do you dislike about SAP Sales Cloud?** The tools and the cost of their licenses are high for medium-sized organizations. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Organization of customer information, automation of the sales process, and analysis of the same. ### 26. For better future **Rating:** 4.5/5.0 stars **Reviewed by:** Jinka M. | -, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about SAP Sales Cloud?** I mainly like UI of the software and the integration systems where it can easily integrate with other SAP softwares. **What do you dislike about SAP Sales Cloud?** Extending software with more advantages will be a bit difficult because again we need to integrate with the BTP or any other interfaces. Sometimes it acts as slow. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Problem- The issue of responding slow to the users. Benefit - It helps for the faster sales processes compared to about sap softwares By using cloud we can access the real time sales data quickly ### 27. CRM and Sales Automation Platform for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Aashutosh K. | Associate Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SAP Sales Cloud?** SAP Sales cloud is simple to use with clean UI and easy to implement all the features needed. ALso whenever we need customer support it is available no matter how frequently we ask for it. **What do you dislike about SAP Sales Cloud?** Integration could be more easy or optimized, but overall it is still cool at this point. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud is a cutting-edge CRM and sales automation platform which helps organizations make intelligent selling through data, connection, insights, and adaptability. By leveraging SAP Sales Cloud, organizations can connect and optimize their sales processes. SAP Sales Cloud also help to connect data and sales process along with leveraging insights to accelerate organizations sales. ### 28. Good experience and I would like to suggest 7 Rating out of 10 **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about SAP Sales Cloud?** Integration with other SAP solutions such as SAP S/4HANA and SAP Analytics Cloud endure seamless data flow across the across the organization, enhancing decision making processes through real time insights, and its valuable assets enabled a more structured data driven approach for sales management improving performance and sales management **What do you dislike about SAP Sales Cloud?** When using a specific business that may require technical expertise or external consulting support, some users have also expressed user interface cloud be more intuitive this cloud enhances overall user experience and onboarding time. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud automates most of the tasks, streamlines and workflows, it provides tools for managing lead, opportunities, and sales cycle, from initial contact to deal ending stage. ### 29. SAP Sales cloud is one of the best CRM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sapna S. | Engineer Intern, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about SAP Sales Cloud?** It helps businesses manage their sales process more efficiently it seamlessly integrates data, streamlines processes, and empowers sales teams and very user friendly interface **What do you dislike about SAP Sales Cloud?** Nothing to dislike as of now everything is fine **What problems is SAP Sales Cloud solving and how is that benefiting you?** automates the sales process its very benefiting for me ### 30. Transparent and efficient integration with SAP ERP **Rating:** 3.5/5.0 stars **Reviewed by:** Juan L. | Project Manager, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about SAP Sales Cloud?** It offers a 360° view of the customer: interaction history, orders, invoices, preferences, and customer data. It connects natively with SAP financial and business management systems. **What do you dislike about SAP Sales Cloud?** Complex interface Not as easy to use as other CRMs **What problems is SAP Sales Cloud solving and how is that benefiting you?** Fully integrated with SAP CRM ### 31. Future fuel to resources **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar S. | IT Support Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about SAP Sales Cloud?** More convenient to set the resources and monitoring the each instance without any issue. **What do you dislike about SAP Sales Cloud?** Need more improvement in dashboard that makes more eye catching. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Sap sales helps in optimization of sales data and making a perfect pipeline to work on the huge data in very easy way. ### 32. Good crm features **Rating:** 4.5/5.0 stars **Reviewed by:** Byron C. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about SAP Sales Cloud?** Helps manage customer relationships, tracking sales and automating some processes. **What do you dislike about SAP Sales Cloud?** The interface is ok. Some workflows seem a bit cluttered **What problems is SAP Sales Cloud solving and how is that benefiting you?** Helping manage crm requirements ### 33. Really its easy to use and easy to manage or implement with your CRM For better sales. **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav T. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about SAP Sales Cloud?** I love that it will help me to collaborate with my team and it also increased my team productivity **What do you dislike about SAP Sales Cloud?** Nothing like that but you guys can work on more interactive option for users **What problems is SAP Sales Cloud solving and how is that benefiting you?** manage sales and pipelines ### 34. Great Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about SAP Sales Cloud?** SAP Sales Cloud streamlines sales operations and offers strong customization and integration options. It centralizes data, automates key workflows, and gives clear visibility into the sales pipeline. Once set up, it’s efficient and helps teams work more collaboratively. **What do you dislike about SAP Sales Cloud?** Implementation can be complex, and some features require training to use effectively. Customizations can take time, and occasional updates affect workflows. The mobile app could be more intuitive. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud helps us centralize sales data, streamline lead management, and improve visibility across the sales pipeline. By automating manual tasks and integrating with other systems, it saves time, reduces errors, and enables more informed decision-making. This leads to better collaboration between teams and a more efficient sales process overall. ### 35. I like the new Look&Feel **Rating:** 4.0/5.0 stars **Reviewed by:** Michael J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about SAP Sales Cloud?** Sale Opportunity Guideline and the Pipeline flow **What do you dislike about SAP Sales Cloud?** Sales Managed vie missing on the main sales Cloud page **What problems is SAP Sales Cloud solving and how is that benefiting you?** One place to have the E2E process for Opportunity in place ### 36. a great platform to use for prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey M. | Director of sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2025 **What do you like best about SAP Sales Cloud?** seamless integration into our sales pipeline **What do you dislike about SAP Sales Cloud?** there is nothing to dislike about SAP Sales Cloud **What problems is SAP Sales Cloud solving and how is that benefiting you?** enables our sales team to locate, contact and make sales with prospects ### 37. Best application for sales in industry **Rating:** 5.0/5.0 stars **Reviewed by:** Kavya S. | Process associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2025 **What do you like best about SAP Sales Cloud?** It records the transactions and very user friendly devices to use and to satisfy our customers needs and wants **What do you dislike about SAP Sales Cloud?** No consequences faced till now its the best application to use **What problems is SAP Sales Cloud solving and how is that benefiting you?** Its solves the gap between customer and the clients and gives the daily productivity data so that we can analyse the things in very efficiently ### 38. Efficient Sales Cloud Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jaydeep G. | Senior Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2025 **What do you like best about SAP Sales Cloud?** Easy to use, ranging from SME to large scale organization. **What do you dislike about SAP Sales Cloud?** Sometimes cost can be challenge for small companies **What problems is SAP Sales Cloud solving and how is that benefiting you?** Lead and opportunity creation and tracking the stages of the deal efficiently. ### 39. It is a great way to enhance your business or ERP **Rating:** 4.5/5.0 stars **Reviewed by:** Arpan P. | Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about SAP Sales Cloud?** I like the way how we can run things smoothly **What do you dislike about SAP Sales Cloud?** SAP Sales Cloud comes with a cery less dislike statement. I believe it would be positive if the cost was lower. **What problems is SAP Sales Cloud solving and how is that benefiting you?** SAP Sales Cloud is solving many problems on eradicating on-premise technology and giving us the opportunity to access data from anywhere. ### 40. Fair **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep G. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2025 **What do you like best about SAP Sales Cloud?** Seamless integration Mobile friendly Good analysis with AI and ML **What do you dislike about SAP Sales Cloud?** UI and UX Cost is high Not adaptive to new users **What problems is SAP Sales Cloud solving and how is that benefiting you?** For sales analysis. It is very user friendly ### 41. SAP Sales cloud- Great option to manage sales process **Rating:** 5.0/5.0 stars **Reviewed by:** Madhukar H. | UI Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SAP Sales Cloud?** Easy Integration: It works well with other SAP tools and outside apps, ensuring all your data can be used together. Smart Insights: It gives you clear reports on how well your sales are doing and what your customers are doing, so you can make smart choices. Automated Sales: It helps you handle tasks like managing leads, tracking opportunities, and creating quotes automatically, so your team can work faster. Better Customer Connections: You can engage with customers more personally and run targeted marketing campaigns to keep them happy. Mobile-Friendly: You can use it on your phone or tablet, so you can work from anywhere and always stay up-to-date. Scales with Your Business: Whether you're a small business or a big company, it grows with you and supports your needs. **What do you dislike about SAP Sales Cloud?** Complexity: SAP Sales Cloud can be complex to set up and configure, requiring significant expertise or resources to customize it to specific business needs. Cost: The pricing structure of SAP Sales Cloud can be expensive, especially for small or mid-sized businesses, as it often involves initial setup costs, licensing fees, and additional charges for customizations. **What problems is SAP Sales Cloud solving and how is that benefiting you?** We have a large number of sales teams around 250 so previously we were facing issues to track and maintain the sales process. That one major problem solved by SAP ### 42. Ultimate cloud based sales management platform **Rating:** 3.5/5.0 stars **Reviewed by:** TEJENDER K. | Digital Marketing Executive, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SAP Sales Cloud?** It's very easy to use and efficient there seamless integration capabilities for other products making it best in class and it's has lot of features and configuration options and SAP releases there update and maintenance timely. Second thing if we are using it on daily basis we required that simple and user-friendly that exactly SAP offer there UI is really easy to understand. Whenever we face any issue there support team also help there is delay but yes they helpful and good. **What do you dislike about SAP Sales Cloud?** Has it a cloud based platform i noticed something it's lags and they didn't provide much options to customise, I believe for small businesses there price is quite expensive. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It's help our sales team for easy to track all there data in one place. Converting leads into opportunities and close them into clients it's has all the features to track in which flow we have leads and sales probability. It's have more options to create custom reports of customer that I find very useful features on it. ### 43. Easy, fast and work team friendly **Rating:** 4.5/5.0 stars **Reviewed by:** jacqueline R. | Logistics coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about SAP Sales Cloud?** We can upload the documents of many team in one place, avoiding waist time saving and send documents by email. **What do you dislike about SAP Sales Cloud?** There a few times to waste a lot of time to download documents **What problems is SAP Sales Cloud solving and how is that benefiting you?** Can help us as company when many departments share client documentation to save it in one place. ### 44. SAP sales cloud is AI driven customer relationship management solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Pravin B. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about SAP Sales Cloud?** SAP sales cloud is AI driven customer relationship management solutions.for sales automation lead management and analytic it is very good AI based cloud deployment,Unified view of customer and sales cloud solution. **What do you dislike about SAP Sales Cloud?** In this app I don't found any drawbacks.one thing I don't like about it is it's a contract based service and also B2B selling only. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It is very easy in a one app I found my all analytic view and my team progress and engagement. ### 45. User friendly platform to increase customer satisfaction and engagment **Rating:** 4.0/5.0 stars **Reviewed by:** Swapnil K. | Associate Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SAP Sales Cloud?** I would say the real time access to all the customer data such as history or his preferences is good. Based on that we can specific views to customer. Also the analytics AI tools are more advanced which can help in predicting sales outcomes. **What do you dislike about SAP Sales Cloud?** In the beginning it appears to be little complex to learn. Sometimes when data is huge we have observed slow performance. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Since we work for a client that sells household appliances, it provides the complete customer interactions or preferences. It help us to send correct promotions emails to customers based on their requirements. Also the Forecasting tools can help us to get some insight about the potential sales. ### 46. SAP Sales Cloud provides strong lead and opportunity management, quote-to-cash process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about SAP Sales Cloud?** User interface can feel dated and less intuitive compared to modern CRMs like Salesforce or HubSpot. Customization options are powerful but often require technical support or consulting help. **What do you dislike about SAP Sales Cloud?** Deep customizations often require SAP consultants or developers, increasing cost and timeline. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Unified platform for leads, opportunities, quotes, and orders Smooth end-to-end sales cycle; reduced process delays ### 47. Seamless experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish B. | recruitment specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about SAP Sales Cloud?** 360-Degree Customer View; Advanced Analytics and Forecasting; Seamless Integration;Mobile-Friendly and User-Centric **What do you dislike about SAP Sales Cloud?** Complexity and Learning Curve: SAP Sales Cloud can be complex to set up and navigate, especially for users new to SAP products. The extensive features require time and effort to master, which can lead to a longer onboarding process. **What problems is SAP Sales Cloud solving and how is that benefiting you?** Fragmented Customer Data: By centralizing customer information in a single platform, SAP Sales Cloud eliminates data silos and ensures that all customer interactions, sales history, and preferences are accessible in one place. This consolidated view allows sales teams to deliver a more personalized customer experience, which can lead to higher satisfaction and loyalty. ### 48. Experience about SAP Sales Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Astha P. | Function Consultant, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about SAP Sales Cloud?** The best about the Sales cloud is the automation features which helped us to remove manual human error.Also the customization is simple making it easier to view customer data and there preferences. **What do you dislike about SAP Sales Cloud?** We observe that integration with other systems which are Non SAP, it is little difficult and requires additional efforts. **What problems is SAP Sales Cloud solving and how is that benefiting you?** It saves a lot of time as we can easily view all the customer data together in simpler views. By getting detailes customer preferences we were able to serve them better. The analytics tool helped us get better insights about the sales and how can we improve. ### 49. Top software **Rating:** 5.0/5.0 stars **Reviewed by:** Zinzuvadiya D. | ADMIN & SALES SUPPORT EXECUTIVE, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about SAP Sales Cloud?** Too much easier than all the other sales services. There are many ways to find the data, enter the data, Create the data. **What do you dislike about SAP Sales Cloud?** There is not any reason to dislikes the software. 1st you must try it and use it. **What problems is SAP Sales Cloud solving and how is that benefiting you?** At any stage you can easily do your work. Big data we can fix in short. ### 50. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Agrima M. | Senior Manager, Lean Digital Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about SAP Sales Cloud?** The application has a wide range of features **What do you dislike about SAP Sales Cloud?** More generative AI features can be incorporated **What problems is SAP Sales Cloud solving and how is that benefiting you?** Single place to access all customer related information ## SAP Sales Cloud Discussions - [Business road map in the next 5 years](https://www.g2.com/discussions/business-road-map-in-the-next-5-years) - 1 comment, 1 upvote - [Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.](https://www.g2.com/discussions/50473-businesses-always-required-customer-relationship-management-services-for-better-growth-and-maintenance-of-the-business-sap-crm-offers-the-solution-for-the-small-and-large-companies-to-get-customer-relationship-management-services-through-the-softwar) - 1 comment, 1 upvote - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) - 1 comment - [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) - 1 comment - [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) - 1 comment - [View SAP Sales Cloud pricing details and edition comparison](https://www.g2.com/products/sap-sap-sales-cloud/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+16%3A24%3A48+-0500&secure%5Bsession_id%5D=077a1080-2c35-48c8-a6d2-c59114466a02&secure%5Btoken%5D=f57571c612f363ef468ff957a6f12a6c53eff79fe0d7aca94402466c1b281aa2&format=llm_user) ## SAP Sales Cloud Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - [Deskpro](https://www.g2.com/products/deskpro/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Reflexion CAFM](https://www.g2.com/products/reflexion-cafm/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) ## SAP Sales Cloud Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SAP Sales Cloud Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,677 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,281 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - 4.3/5.0 (3,054 reviews)