--- title: Salesforce Order Management Reviews meta_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 121 scale: '5' date_modified: '2026-08-07' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews **Vendor:** Salesforce **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 121 ## About Salesforce Order Management Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. ## Salesforce Order Management Pros & Cons **What users like:** - Users value the **seamless integration** of Salesforce Order Management, enhancing efficiency and providing real-time order information. (37 reviews) - Users appreciate the **ease of use** of Salesforce Order Management, finding it straightforward and intuitive for daily tasks. (18 reviews) - Users value the **seamless integrations** of Salesforce Order Management, enhancing their ability to track customer orders efficiently. (15 reviews) - Users value the **efficiency improvements** of Salesforce Order Management, significantly boosting productivity and streamlining order processes. (12 reviews) - Users appreciate the **streamlined workflows** of Salesforce Order Management, enhancing efficiency and reducing errors throughout the order lifecycle. (9 reviews) - Users appreciate the **end-to-end order tracking** in Salesforce, enjoying seamless visibility from creation to payment and beyond. (9 reviews) - Comprehensive Usage (8 reviews) - Users value the **improved customer experience** from seamless order management and centralized project details in Salesforce. (8 reviews) - Users appreciate the **reliable customer support** of Salesforce Order Management, enhancing their overall experience with the tool. (7 reviews) - Helpful (6 reviews) **What users dislike:** - Users find the **complexity of setup and configuration** in Salesforce Order Management challenging, requiring specialized knowledge and resources. (11 reviews) - Users highlight the **high cost** of Salesforce Order Management, which can be unaffordable for smaller businesses. (9 reviews) - Users find the **complex implementation** of Salesforce Order Management challenging, requiring extensive knowledge and expert assistance. (8 reviews) - Users note a **steep learning curve** , requiring considerable training and time to become proficient with Salesforce Order Management. (6 reviews) - Users find **difficult customization** in Salesforce Order Management can complicate setups and increase operational costs. (5 reviews) - Users find the **difficult learning curve** of Salesforce Order Management challenging, especially for those with less technical experience. (5 reviews) - Order Management (5 reviews) - Integration Issues (4 reviews) - Syncing Issues (4 reviews) - Expertise Required (2 reviews) ## Salesforce Order Management Reviews ### 1. Very effective and helps reduce time in order management **Rating:** 3.5/5.0 stars **Reviewed by:** Hamza R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Salesforce Order Management?** I like how Salesforce Order Management makes it easy to track the entire order process, from start to finish. It connects well with the CRM, so you can manage customer info and orders in one place, plus it gives real-time updates on orders and inventory. It helps improve both customer experience and operations. **What do you dislike about Salesforce Order Management?** Can be a bit too complex at times for smaller teams **What problems is Salesforce Order Management solving and how is that benefiting you?** Helping track orders in real time ### 2. Streamlined processes **Rating:** 5.0/5.0 stars **Reviewed by:** Shraisy C. | Senior Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce Order Management?** Love the streamlined order life cycle from inception to fulfilment with better visibility across sales, service and order fulfilment enhancing overall efficiency. Customisations Allow us to meet specific business needs. **What do you dislike about Salesforce Order Management?** Complex to configure in the beginning until you get a hang of the system. **What problems is Salesforce Order Management solving and how is that benefiting you?** Real time data gives us insight to order status, inventory levels and customer behaviour ### 3. Effective **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher W. | Patient Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Salesforce Order Management?** It's simple, it's easy to use. Processing orders, payment tracking etc **What do you dislike about Salesforce Order Management?** Support delays, not receiving timely support **What problems is Salesforce Order Management solving and how is that benefiting you?** Payment tracking ### 4. Salesforce **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Salesforce Order Management?** I like that it makes profiles for every customer and makes it easy to send out mass emails. I also like that it shows whether or not the email has been opened. **What do you dislike about Salesforce Order Management?** it's a bit less modern than other CRM softwares such as gorgias and kustomer **What problems is Salesforce Order Management solving and how is that benefiting you?** It is making it easier to track accounts ### 5. Salesforce Order Management is great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Kishan K. | Salesforce Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Salesforce Order Management?** Salesforce order management stands out for its integration capabilities, user friendly interface and comprehensive tools for managing orders through the entire lifecycle, great customer support, frequency of using tool **What do you dislike about Salesforce Order Management?** Complex Setup and Configuration i dont like **What problems is Salesforce Order Management solving and how is that benefiting you?** Enhanced Customer Experience is benefeting our customers ### 6. A effortless experience with Salesforce Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Geetha G. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Salesforce Order Management?** I like the versatility and adaptability of Salesforce Order Management. The upsides are it helps in seamlessly integrating with existing systems and processes and flexibility **What do you dislike about Salesforce Order Management?** One aspect that we found challenging is the initial learning curve associated with setting up and configuring the system to meet their specific requirements and Customization Limitations. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management integrates order management, and inventory tracking functions into a single platform, eliminating the need for manual data entry and streamlining processes. It helped us streamline the order processes, improve operational efficiency, and deliver outstanding customer experiences, ultimately driving growth and success for the organization. ### 7. Indispensable tool to manage customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Salesforce Order Management?** The ability to customize the dashboard for your own necessities **What do you dislike about Salesforce Order Management?** As a new user, you requiere significant training from specialized staff (Consultants). It would be ideal to create a self-teach tool. **What problems is Salesforce Order Management solving and how is that benefiting you?** Data driven decisions is why I use Salesforce, it lets me track KPIs ### 8. order making easy and beutiful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Salesforce Order Management?** order management is all about from getting order to deliver and improving customer experience and that flow is very smooth **What do you dislike about Salesforce Order Management?** as such there is nothing but customsing it is bit costly and pricing is bit high **What problems is Salesforce Order Management solving and how is that benefiting you?** We have been worling on order management including for ecommerce and integrating salesforce crm and supply chain as well ### 9. Great tool, doesn’t always transfer information fully **Rating:** 4.0/5.0 stars **Reviewed by:** Kambry W. | Digital Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce Order Management?** Its user interface is intuitive, easy to train and pleasant to use **What do you dislike about Salesforce Order Management?** I noticed that information wouldn't always populate after being entered in previous slides/pages **What problems is Salesforce Order Management solving and how is that benefiting you?** A cleaner, more modern system than our previous, customized crm ### 10. all in one tool for managing inventories & customer records **Rating:** 4.5/5.0 stars **Reviewed by:** Shruti B. | Accounting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Salesforce Order Management?** the interface makes the day-to-day work quite easy & ensures the business has track of every order From invoice generation to recording the payment the overall workflow is quite seamless **What do you dislike about Salesforce Order Management?** may seam a little complex in the beggining **What problems is Salesforce Order Management solving and how is that benefiting you?** It can provide you with good insights which will help in daily decision-making & keeping track of growth. One can easily analyze the crucial figures of any business such as inventory records & outstanding payments. we can make decisions based on areas that need attention! ### 11. Enhancing customer satisfaction by efficiently and effectively managing the orders and delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Bharti D. | Accounting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Salesforce Order Management?** 1. Brings an ease in managing the inventory and proper tracking and delivery of orders in order to increase the customer's satisfaction through easy delivery. 2. Helps the businesses in increasing the customer base and thereby profits maximization. **What do you dislike about Salesforce Order Management?** Setting up the entire system and establishing a coordination among various processes increase the overall costs and thereby makes the system more expensive to operate. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management helps the customers in getting their orders placed and delievered to them in the most hassle free manner. It brings up an effective coordination among tracking orders, timely shipment, accepting payments and online refunds. Ease in efficient and effective inventory management and tracking sales orders. ### 12. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Salesforce Order Management?** That it is not confusing and everything very clear. **What do you dislike about Salesforce Order Management?** Nothing, everything is amazing from my perspective. **What problems is Salesforce Order Management solving and how is that benefiting you?** It helped me solved cases and information required from customers and was able to get everything in order. ### 13. Order Management is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Salesforce Order Management?** We use Order Management through Operative.One and it is great for handling Order that contain a lot of lines. **What do you dislike about Salesforce Order Management?** Order Management performance can be better for orders containing 100+ line items and it can also be faster. **What problems is Salesforce Order Management solving and how is that benefiting you?** Getting orders to the external OM in a timely fashion. ### 14. Perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Salesforce Order Management?** Good reports are generated. Helps in tracking open quotes. **What do you dislike about Salesforce Order Management?** Nothing much to dislike about, every software takes time to adjust. **What problems is Salesforce Order Management solving and how is that benefiting you?** Good tool for tracking open work for follow ups. ### 15. Salesforce Order Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Salesforce Order Management?** Convenient, user-friendly app Easy access to data and real-time updates on the go **What do you dislike about Salesforce Order Management?** The implementation needs investment for you to maximize the value for order management. **What problems is Salesforce Order Management solving and how is that benefiting you?** Allowing us to fulfil order quickly across a larger user base with thousands of different skus ### 16. Implement Ecommerce B2C, OMS product to our customer selling statues global online **Rating:** 5.0/5.0 stars **Reviewed by:** ホアン . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce Order Management?** Easy customizable with flows And providing apis allow called from outside as commerce cloud **What do you dislike about Salesforce Order Management?** Some functions is not suitable for Japan market, so almost I must customize it in a past **What problems is Salesforce Order Management solving and how is that benefiting you?** It draw a overall picture a chain of action a seller, operator, system admin need to do when sell a product online to their customers ### 17. Order Management: ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** Order Management: how easy it is to integrate with inventory, product, and price. Very advantageous. **What do you dislike about Salesforce Order Management?** Licensing could have been selective instead of entire licenses. **What problems is Salesforce Order Management solving and how is that benefiting you?** Helping to solve the gap between order and inventory ### 18. Salesforce order management success **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Salesforce Order Management?** Our team was able to see immediate efficiency in work and building our brand, deals and acquisitions. We were able to shift to value and move our weight in the market. **What do you dislike about Salesforce Order Management?** Not much. I wish there was more incorporation of new business models. **What problems is Salesforce Order Management solving and how is that benefiting you?** Bringing the culture for results in the Market for our client ### 19. Improve Order Success Rate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** Well integrated with Quoting and invoicing modules to provide a seamless purchase experience **What do you dislike about Salesforce Order Management?** Split order for hardware and software fulfillment has limited features **What problems is Salesforce Order Management solving and how is that benefiting you?** Unified fulfillment capabilities for hardware and software offerings ### 20. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** The possibility to reach all our outsourcer with one platform **What do you dislike about Salesforce Order Management?** Sometime can be difficult to configure some tasks! **What problems is Salesforce Order Management solving and how is that benefiting you?** To reach our outsourcer in a fast way ### 21. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** The possibility to place order in fast way **What do you dislike about Salesforce Order Management?** Sometimes can be difficult to configure some tasks **What problems is Salesforce Order Management solving and how is that benefiting you?** The possibility to reach several ousourcer at the same time ### 22. Order Management Works with Salesforce Flow **Rating:** 4.5/5.0 stars **Reviewed by:** Chandra T. | Sr Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Salesforce Order Management?** Salesforce personalised and automates order lifecycle management that will reaches the right order. **What do you dislike about Salesforce Order Management?** The data is of poor quality, is inaccurate and thus is not a useful tool for management and does not actively help the sales team. **What problems is Salesforce Order Management solving and how is that benefiting you?** Order Management is central hub for handling all aspects of the order lifecycle, including order capture, fulfillment, shipping and payment process and more. ### 23. Salesforce Order Management **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Salesforce Order Management?** It provides complete view of the order lifecycle **What do you dislike about Salesforce Order Management?** Initial implementation can be time-consuming **What problems is Salesforce Order Management solving and how is that benefiting you?** Automates complete order process ### 24. Customer friendly platform for order management **Rating:** 4.0/5.0 stars **Reviewed by:** Rishy S. | Senior Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Salesforce Order Management?** Better customer experience Can get the idea of end to end order workflows We can create invoices Helps to capture payments User friendly platform Dedicated customer support **What do you dislike about Salesforce Order Management?** System complexity High initial costs Sometimes facing technical errors **What problems is Salesforce Order Management solving and how is that benefiting you?** Can get the idea of end to end order workflows Helps to capture payments ### 25. Great Software in sales Order Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik H. | IT Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Salesforce Order Management?** It is a user-friendly platform where, It keeps all orders in track in a systematic format and maintain the inventory to analyse the records. **What do you dislike about Salesforce Order Management?** Salesforce is a well established platform so there is nothing to dislike about it. **What problems is Salesforce Order Management solving and how is that benefiting you?** It helps us to manage multiple clients and listsand keep a track of thw metrics. ### 26. OMS magic **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce Order Management?** We like the fact that you can track our international distribution centers all under one platform. **What do you dislike about Salesforce Order Management?** There is not anything we dislike about OMS **What problems is Salesforce Order Management solving and how is that benefiting you?** Unifying all of our distro ce ters data. ### 27. Management of Salesforce Orders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Salesforce Order Management?** The most important part of this feauture is to managing orders with any ecommerce platforms with their order lifecycle. **What do you dislike about Salesforce Order Management?** There is biggest drawbacks of this system as it is not fully adopted by Salesforce sale users. People are not fully upgraded to run their operations on regular basis. **What problems is Salesforce Order Management solving and how is that benefiting you?** The most helpful feature of this system starts with managing orders for all type of business across all channels so it can smoothly run its trackings. It helps me in building trust, scalability, creating trusts and ease in flexibility. ### 28. Order Capturing **Rating:** 3.5/5.0 stars **Reviewed by:** Puneet K. | Sr. Manager - CRM & RTM, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Salesforce Order Management?** Easy of accessibility, full order life cycle, better customer experience **What do you dislike about Salesforce Order Management?** Less options to customize, Costly as compared to other order management platforms **What problems is Salesforce Order Management solving and how is that benefiting you?** Integrating multiple applications at one place to see end-to-end order lifecycle ### 29. Salesforce Rules! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce Order Management?** It brings all of our distribution center data into one location and makes life so much easier **What do you dislike about Salesforce Order Management?** Nothing it's great for what we use it for and the reporting is great **What problems is Salesforce Order Management solving and how is that benefiting you?** Makes reporting easier and information faster to get to ### 30. Salesforce is always a good time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Salesforce Order Management?** SOM has helped us a lot to keep track of orders and inventory! **What do you dislike about Salesforce Order Management?** Nothing! We love the Salesforce order management system **What problems is Salesforce Order Management solving and how is that benefiting you?** It keeps track of all of our orders so we don't double order or forget anyone! ### 31. We are just begininnng our usage of this service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Salesforce Order Management?** Seems easy to use and functional, users like some of the features more than previous service **What do you dislike about Salesforce Order Management?** Sometimes challenging to train the users **What problems is Salesforce Order Management solving and how is that benefiting you?** Understanding more of the customer patterns ### 32. Order management rounds out the commerce experience **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Salesforce Order Management?** The ability to flexibly create a post order journey, including order approval, fulfilment routing, customer service, and most importantly, a UX experience that is well integrated with service cloud. **What do you dislike about Salesforce Order Management?** It's a newer product so there are still some gaps. Namely, flexibility for short shipments and split payments. In all cases we are able to get creative and work through the issues but it does add time to the implementation. The partner ecosystem is also still growing and has some issues especially in the tax integration area. **What problems is Salesforce Order Management solving and how is that benefiting you?** It creates a connected customer experience, single view of the customer, and allows customer service to help their customers more effectively and avoid swivel chairing. ### 33. Great Platform for Sales Order MGT **Rating:** 5.0/5.0 stars **Reviewed by:** Dee L. | Sponsorship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2023 **What do you like best about Salesforce Order Management?** Keeps track of all sles order in a logical format and reporting is fantastic **What do you dislike about Salesforce Order Management?** The platform could be easier to use and slightly quicker to generate reports. **What problems is Salesforce Order Management solving and how is that benefiting you?** Easy simple access to all forms of reporting needed. ### 34. It was best experience that I had **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi D. | Financial Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2023 **What do you like best about Salesforce Order Management?** Seamless procedure and I do like UX and UI design **What do you dislike about Salesforce Order Management?** Nothing, everything is perfect and seems like Salesforce doing good work **What problems is Salesforce Order Management solving and how is that benefiting you?** It helps me manage my business activities ### 35. SOM - Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Lipika R. | Sr. Support Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Salesforce Order Management?** Great features, integration with commerce, flexible platform, cloud-based & user friendly. The product is new but has been well received and integrated with Salesforce Core & Commerce with extensive capabilities. **What do you dislike about Salesforce Order Management?** unique customizations for customers are being incorporated with subsequent releases of the product. Few bugs were reported but have been included for inclusion in the next releases. **Recommendations to others considering Salesforce Order Management:** It's a great product. Go for it, you can customize it per your needs and the Support team is great. Almost always ready with best practices, recommendations etc. **What problems is Salesforce Order Management solving and how is that benefiting you?** Salesforce Order Management solves the end-to-end life cycle of an order including the flow, order creation, summary, payments, invoicing, returns, and refunds. It also generates excellent options for Commerce customers to provide specific customizations around their order management systems to suit their organization's needs. For a retailer, it fulfills and manages their orders most efficiently and from a customer perspective, it's a great experience to be able to synchronize order management systems with a complete understanding of the order life cycle in a detailed and systematic way. ### 36. User friendly application **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney N. | Loan Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** I love the easy use layout that the developer used and it it also is a great tool to get real time guest feedback **What do you dislike about Salesforce Order Management?** There is a lot of non useful information that sometimes makes my reporting daunting. **What problems is Salesforce Order Management solving and how is that benefiting you?** Real time feedback and communication with our guest while they are here with us. Also tracking patterns and ongoing issues that action plans can be created to resolve them. ### 37. Efficient and User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Arthur S. | Inventory specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **Describe the project or task Salesforce Order Management helped with:** Inventory and purchasing - It helped me as the inventory specialist to keep an easier way to track items and maintain the inventory. I was also able to use it to create a forecast system to make it easier for purchasing. **What do you like best about Salesforce Order Management?** It was user-friendly and efficient. It was easy to learn the system and its limits. **What do you dislike about Salesforce Order Management?** There are a lot of steps that need to be learned to better use the system. **What problems is Salesforce Order Management solving and how is that benefiting you?** Inventory issues like lost items and inaccurate quantities. ### 38. Commerce Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Pankaj K. | Manager - Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Salesforce Order Management?** This AI powered tool eliminates the need for data scientist, it help us analyse real-time consumer behavior and helps us taking proactive decisions. **What do you dislike about Salesforce Order Management?** No specific thing to dislike about this tool **Recommendations to others considering Salesforce Order Management:** It is one of the best tools when comes to using AI for e-commerce platform. It help you to eradicate lots of manual tasks and will make your life easier **What problems is Salesforce Order Management solving and how is that benefiting you?** It analyzes consumer behaviour and helps us provide consumer, product data. Also eliminates some labor extensive tasks like merchandising, catalogs and creating new groups. ### 39. AI infused Power Analytics **Rating:** 3.5/5.0 stars **Reviewed by:** Mansi G. | Revenue Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Salesforce Order Management?** Its time-saving capabilities are commendable. It eliminates the need for human intervention for the task like updating customer segment or analyzing customer behavior. **What do you dislike about Salesforce Order Management?** It is sometimes difficult to use all the features of the software.The programming language software used is complex. **What problems is Salesforce Order Management solving and how is that benefiting you?** I was trying to improvise marketing strategies, and this platform gave me that opportunity by optimizing the content management system. It is flexible and provides a 360-degree view of customers. ### 40. Awesome product, great price. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott K. | Director, eCommerce Analytics and Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Salesforce Order Management?** The merchandising capabilities are amazing and happen at the speed of light. **What do you dislike about Salesforce Order Management?** I wish there were more layouts available for category pages. **What problems is Salesforce Order Management solving and how is that benefiting you?** The time to market has shrunk significantly since we moved over to this platform a year ago. ### 41. Salesforce gets a facelift **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Salesforce Order Management?** Compared to the basic version, the visibility is MUCH better within both account and contact levels. Much less "toggling" and redundant steps involved with basic day to day use cases. **What do you dislike about Salesforce Order Management?** It's still a very manual process to input data, update deal stages, etc. It takes a while for previous non-users to get ramped. **What problems is Salesforce Order Management solving and how is that benefiting you?** This serves as a CRM. Useful house of all data/ referred SF Commerce Cloud as our "source of truth." It is very easy to have multiple users from different departments access the platform and pull the necessary knowledge for their specific roles/functions. ### 42. Excellent eCommerce CMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Salesforce Order Management?** Ease of use for marketers and also familiar/intuitive checkout for consumers **What do you dislike about Salesforce Order Management?** Logging in as a business user is clunky. Also, very dependent on the implementation partner for upgrades and fixes. **What problems is Salesforce Order Management solving and how is that benefiting you?** Better site search, better checkout, better backend user interface ### 43. Salesforce Commerce Cloud Order Management **Rating:** 4.5/5.0 stars **Reviewed by:** Starr C. | Call specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Salesforce Order Management?** Very easy and simple to navigate through orders, clean visible website. It moves very fast and keeps your account secured **What do you dislike about Salesforce Order Management?** The downsides to Salesforce Commerce Cloud Order Management is that at times it signs me out fairly quickly, and in some cases it can be an inconvenience when I am on a call and I have to sign back in using my very long password that I'm required to make. **Recommendations to others considering Salesforce Order Management:** Its the easiest system to navigate through **What problems is Salesforce Order Management solving and how is that benefiting you?** I am solving order issues fairly quickly and simple when using commerce cloud, no long waits and no crashing. ### 44. Cloud based Order Management Solution from Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** 1. The product offers and combiens features for online store implementation, e- commerce and regular Order Managagement features. 2. The product allows clients to manage pricing, promition and products.Order fullfillment and other operational features of a OM tool is also included. 3. Similir to all salesforce products, the Salesforce commerce cloud also has a huge set of training material provided by Salesforce via its trailhead learning platform. 4. Since it is cloud based, this solution can also be easily recommended for smaller clients which do not want to invest in much technical infrastructure like servers etc. 5. Commerce cloud also uses REST API so any customizations can be done. **What do you dislike about Salesforce Order Management?** Unfortunately, there are no free trial versions available so clients may need to be convinced using POCs etc done for other projects. **What problems is Salesforce Order Management solving and how is that benefiting you?** Clients who have already implemented Salesforce as their CRM tool and also want a cloud-based flavor of Order Management system can easily start using Salesforce commerce cloud. ### 45. Salesforce Commerce Cloud Order Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** Salesforce is a very powerful tool for tech-forward companies. It's great maintaining customer profiles such as customer history, leads and potential opportunity leads. Salesforces' customer service was also very proactive and helpful throughout the entire process while we explored their software. **What do you dislike about Salesforce Order Management?** The licensing with Salesforce it a little pricing along with a pretty high cost of implementation with our existing programs. When we went through the implementation process our cost ran over initial projections **Recommendations to others considering Salesforce Order Management:** Be prepared to budget a little higher cost for implementation. **What problems is Salesforce Order Management solving and how is that benefiting you?** Our company is an opportunity lead driven company. Sometimes our leads would be buried within our CRM system. Salesforce really helped bring leads to our sales staff when we used it. This not only brought better conversions but also increase employee morale as sales closing increased as well. ### 46. I've always had a great experience with Salesforce to organize my data. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Salesforce Order Management?** I really enjoy the user interface of salesforce - the design is very clean and it stores all of my data in an organized and easy to access format. The various tabs really help with organization and it's also a very customizable interface. **What do you dislike about Salesforce Order Management?** In my experience, there hasn't been anything I've disliked about Salesforce. **What problems is Salesforce Order Management solving and how is that benefiting you?** With Salesforce, I've been able to more easily organize and access the large quantities of data that my organization utilizes. I am able to work on projects simultaneously with my coworkers and clearly assign project roles. It's also very helpful to have the timeline for each of my projects that Salesforce tracks in the system and it's even more helpful that Salesforce has the ability to remind me and other people I am working with about timeline. ### 47. Great for Small to Medium Business **Rating:** 3.5/5.0 stars **Reviewed by:** Megan K. | Staff Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** Upside is that our business was able to have multiple users and interact with each other without issues. So easy to use. **What do you dislike about Salesforce Order Management?** One issue we had was that our system crashed one time and all info was deleted from our account but Salesforce was able to work with us to get info back. **Recommendations to others considering Salesforce Order Management:** Have someone come in and help set up one - doing it on your own is difficult. **What problems is Salesforce Order Management solving and how is that benefiting you?** This benefits our company with all the ways that we can communicate and work together in different states, ### 48. Dynamic and versatile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Salesforce Order Management?** PROS: I like how dynamic this software is and I have to say that it offers great tools and it provides specific details that are highly useful for running and managing our business! very easy to use and best software of its kind in the market **What do you dislike about Salesforce Order Management?** I've had some problems with the implementations and to clean up data because of the implementation itself. **Recommendations to others considering Salesforce Order Management:** Use the consultants form salesforce to help with implementation **What problems is Salesforce Order Management solving and how is that benefiting you?** Problems it solves: global scalability, the need to build custom site features, configuration, solves the provlem other softwares have of building a configurable e-shop Benefits-Provides options for interaction within the platform and we are able to keep up-to date on everything that’s going on into the company. ### 49. quick CRM cloud that helps organize my company's inquiries in one place **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** multi-user friendly, quick to grasp, easy to navigate **What do you dislike about Salesforce Order Management?** I don't have any complaints as of now, except for the pricey charge for each account. **What problems is Salesforce Order Management solving and how is that benefiting you?** We solve different daily cases that come through or system by sorting them by importance and redirecting them to the right party. Benefits: case numbers so each inquiry is unique and doesn't get lost, gives clarity about the case status: follow up, closed, new which helps being organized and professional with clients ### 50. A great experience and product **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Salesforce Order Management?** It is a very quick process and saves so much time as you can create as soon as you have the idea. **What do you dislike about Salesforce Order Management?** I have not had a bad experience yet with Salesforce commerce . **Recommendations to others considering Salesforce Order Management:** It is a very easy product with great customer service. They are very fast to respond with additional training. **What problems is Salesforce Order Management solving and how is that benefiting you?** We have several employees that use it the tools, time, and interface is with out a doubt the best on the market today. ## Salesforce Order Management Discussions - [What does Salesforce Commerce Cloud do?](https://www.g2.com/discussions/what-does-salesforce-commerce-cloud-do) - [Does salesforce do inventory management?](https://www.g2.com/discussions/salesforce-order-management-does-salesforce-do-inventory-management) - [Does salesforce do inventory management?](https://www.g2.com/discussions/does-salesforce-do-inventory-management) - [What are the components of Order Management?](https://www.g2.com/discussions/what-are-the-components-of-order-management) - [What is Salesforce order management?](https://www.g2.com/discussions/what-is-salesforce-order-management) - [View Salesforce Order Management pricing details and edition comparison](https://www.g2.com/products/salesforce-order-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A25%3A44+-0500&secure%5Bsession_id%5D=2d7d7fda-2e91-47c7-9dc9-136e55884279&secure%5Btoken%5D=f04dd9ac7c19b76fbd044d69acd3b6e396ade9ae24a094e704848f7cf6eb0789&format=llm_user) ## Salesforce Order Management Integrations - [Outreach](https://www.g2.com/products/outreach/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Salesforce Order Management Features **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management ## Top Salesforce Order Management Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) - 3.6/5.0 (6 reviews)