--- title: Salesforce Order Management Reviews meta_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 121 scale: '5' date_modified: '2026-08-07' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews **Vendor:** Salesforce **Category:** [Order Management Software](https://www.g2.com/categories/order-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 121 ## About Salesforce Order Management Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. ## Salesforce Order Management Pros & Cons **What users like:** - Users value the **seamless integration** of Salesforce Order Management, enhancing efficiency and providing real-time order information. (37 reviews) - Users appreciate the **ease of use** of Salesforce Order Management, finding it straightforward and intuitive for daily tasks. (18 reviews) - Users value the **seamless integrations** of Salesforce Order Management, enhancing their ability to track customer orders efficiently. (15 reviews) - Users value the **efficiency improvements** of Salesforce Order Management, significantly boosting productivity and streamlining order processes. (12 reviews) - Users appreciate the **streamlined workflows** of Salesforce Order Management, enhancing efficiency and reducing errors throughout the order lifecycle. (9 reviews) - Users appreciate the **end-to-end order tracking** in Salesforce, enjoying seamless visibility from creation to payment and beyond. (9 reviews) - Comprehensive Usage (8 reviews) - Users value the **improved customer experience** from seamless order management and centralized project details in Salesforce. (8 reviews) - Users appreciate the **reliable customer support** of Salesforce Order Management, enhancing their overall experience with the tool. (7 reviews) - Helpful (6 reviews) **What users dislike:** - Users find the **complexity of setup and configuration** in Salesforce Order Management challenging, requiring specialized knowledge and resources. (11 reviews) - Users highlight the **high cost** of Salesforce Order Management, which can be unaffordable for smaller businesses. (9 reviews) - Users find the **complex implementation** of Salesforce Order Management challenging, requiring extensive knowledge and expert assistance. (8 reviews) - Users note a **steep learning curve** , requiring considerable training and time to become proficient with Salesforce Order Management. (6 reviews) - Users find **difficult customization** in Salesforce Order Management can complicate setups and increase operational costs. (5 reviews) - Users find the **difficult learning curve** of Salesforce Order Management challenging, especially for those with less technical experience. (5 reviews) - Order Management (5 reviews) - Integration Issues (4 reviews) - Syncing Issues (4 reviews) - Expertise Required (2 reviews) ## Salesforce Order Management Reviews ### 1. SalesForce Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** SalesForce keeps everything organized to help me keep track of clilents and pending accounts - also helps with forecasting future $$$ **What do you dislike about Salesforce Order Management?** It's not very user intuitive. I feel like the layout could be more user friendly and easier to navigate. **Recommendations to others considering Salesforce Order Management:** Make sure you know what you're getting into. Salesforce is a beast and can handle quite a bit, but be sure you know what you're getting into and to get the proper training to make sure that you can use it to the best of both yours' and SalesForce's abilities. **What problems is Salesforce Order Management solving and how is that benefiting you?** When it comes to handling accounts and different types of clients and lists, its great at organization and forecasting. ### 2. Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** It has really made Order Management very simple and easy and setting it up is not the scratchy. **What do you dislike about Salesforce Order Management?** As such there are few things regarding salesforce that direct towards it prising being high and for me the major issue is that all the POS accounts cannot be combined that well and that needs an improvement. **Recommendations to others considering Salesforce Order Management:** It is a good order management tool just a little expensive but is definetly value for money, please try the trial package initially and then take it from there. **What problems is Salesforce Order Management solving and how is that benefiting you?** I use it for report generation and also to keep a account of POS, along with that it helps me in Order management mainly. ### 3. Miscalculated data should not be the reason you cannot succeed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Salesforce Order Management?** CRM systems store information in one place which leads to improved analyzing of the data as a whole. Easily integrated with different tools or plugins, you have the ability to generate automatic reports to maximize your time. Personalize your dashboard views to quickly locate information needed such as customer information, sales goals, and performance reports to reach untapped opportunities. With better reporting data you can make resourceful and effective decisions to reap the rewards in customer loyalty and long run profitability. **What do you dislike about Salesforce Order Management?** Based on our Salesforce consulting practice, we can see that customers most often face the following Salesforce problems, Expensiveness and implicit costs Need for considerable customization Limited deployment and cloud options Limited number of international data centers Extensive employees training **Recommendations to others considering Salesforce Order Management:** Improved Informational Organization, CRM for Enhanced Communication, Improved Analytical Data and Reporting and Greater efficiency for multiple teams **What problems is Salesforce Order Management solving and how is that benefiting you?** Improved Informational Organization, CRM for Enhanced Communication, Improved Analytical Data and Reporting and Greater efficiency for multiple teams ### 4. Not the best, but not the worst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** Salesforce does offer many different dashboards and reporting techniques. It is great for reporting regarding account management for expensive clients. **What do you dislike about Salesforce Order Management?** It can be difficult to navigate through. Because Salesforce offers so much, there are many areas that are confusing. Also, Salesforce does crash often. Multiple times a day actually. **What problems is Salesforce Order Management solving and how is that benefiting you?** Keeping track of clients metrics are great. Salesforce tracks the amount our users use the software or how little they are using it. Which is a call to action for my department. ### 5. My experience was positive. **Rating:** 4.0/5.0 stars **Reviewed by:** Thaís M. | Designer Digital, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about Salesforce Order Management?** With Salesforce Commerce Cloud, with the aim of improving end customer performance. **What do you dislike about Salesforce Order Management?** I believe that integrating the entire Salesforce system becomes very expensive **Recommendations to others considering Salesforce Order Management:** is one of the best tools in the market, worth the investment despite being very expensive **What problems is Salesforce Order Management solving and how is that benefiting you?** customer's journey ### 6. needs one or two enhancements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** ease of use, easy to understand, very useful **What do you dislike about Salesforce Order Management?** Wish there was a "help" blip on certain screens/items **Recommendations to others considering Salesforce Order Management:** good product to consider **What problems is Salesforce Order Management solving and how is that benefiting you?** increased knowledge of consumer and tailoring messages ### 7. Everything you need. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** I appreciate Salesforce mainly for the ease of accessibility. It's nice that you can login from anywhere and customize exactly what you're going for. **What do you dislike about Salesforce Order Management?** I dislike how expensive and complex Salesforce is. Being a small company, we don't exactly need all that Salesforce offers. **What problems is Salesforce Order Management solving and how is that benefiting you?** I mainly use Salesforce for Contacts, Leads, Opportunities, Campaigns, and Forecasts Files. It's easy to organize and see opportunities using Salesforce. ### 8. Salesforce Commerce Cloud Order Management review **Rating:** 4.5/5.0 stars **Reviewed by:** Steve K. | manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Salesforce Order Management?** I really liked that I could use a crm and cloud storing function all in one with Salesforce Commerce Cloud Order Management. I could easily store all files in the cloud too **What do you dislike about Salesforce Order Management?** I really didnt like the price of the license for Salesforce Commerce Cloud Order Management and didnt include discounts **What problems is Salesforce Order Management solving and how is that benefiting you?** I used Salesforce Commerce Cloud Order Management to store customer data into one central place where all offices could access ### 9. salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy L. | Outreach counselor, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Salesforce Order Management?** customized reports and audit tools that allow tracking of vendors/customers/expenses etc **What do you dislike about Salesforce Order Management?** doesn't always catch duplicate vendors/customers **What problems is Salesforce Order Management solving and how is that benefiting you?** growing referral sources ### 10. Confusing at first but user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** A lot of features so not everything is intuitive at the beginning, but once you learn it it's great. **What do you dislike about Salesforce Order Management?** A lot of features so not everything is intuitive at the beginning, but once you learn it it's great. **What problems is Salesforce Order Management solving and how is that benefiting you?** Tracking a large customer base with a long drawn out funnel and multiple purchase points ### 11. SCCOM usage in business setting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** This platform enables me to streamline my business needs and cut out the complicated and extraneous parts of order management. **What do you dislike about Salesforce Order Management?** Sometimes I find that the software is hard to navigate, but it does not significantly complicate the usage process. **What problems is Salesforce Order Management solving and how is that benefiting you?** Order management for business needs. ### 12. Sales force, a force to be reckoned with **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** Sales force is very easy to use, its appealing layout and simple design make it fun to use. **What do you dislike about Salesforce Order Management?** The limited number of users allowed can be difficult when large events are going on **What problems is Salesforce Order Management solving and how is that benefiting you?** It is much easier for inter department use ### 13. Easy to Use. Solid results. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2019 **What do you like best about Salesforce Order Management?** Integrated into SFCC and very easy to learn, use, test, and optimize. **What do you dislike about Salesforce Order Management?** Separate reporting area. Should be built into Business Manager. **What problems is Salesforce Order Management solving and how is that benefiting you?** Personalized sorting, product recommendations, and keyword search results. No need for a separate third party integration. ### 14. Great Organization tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** Simple display and easy to manage with case numbers and description box is very useful for small and large tasks. **What do you dislike about Salesforce Order Management?** Uploading multiple docs can be tricky to view what has already been uploaded. **What problems is Salesforce Order Management solving and how is that benefiting you?** Changing and managing requirements from Business Owners. ### 15. User friendly and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** Navigation within app is simple and easy to understand **What do you dislike about Salesforce Order Management?** Navigating between screens could be more seamless **What problems is Salesforce Order Management solving and how is that benefiting you?** Streamlined communication between stores & HQ within one system ### 16. Using it for CRM management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Salesforce Order Management?** I like the intuitive and friendly user access. **What do you dislike about Salesforce Order Management?** It’s a bit complex and outdated. It needs more of a friend user access interface **What problems is Salesforce Order Management solving and how is that benefiting you?** Reporting, ARR ### 17. A real CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Salesforce Order Management?** Integrated with our digital marketing efforts **What do you dislike about Salesforce Order Management?** Did not integrate with our point of sale system **What problems is Salesforce Order Management solving and how is that benefiting you?** Prospects are no longer slipping through the cracks. ### 18. Salesforce Is Incredible **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Business Administrator, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about Salesforce Order Management?** Salesforce is extremely powerful on a number of levels. First it is an excellent contact manager, but also it contains customer information on many levels such as Contacts, Leads, customer history, opportunities, and much more. **What do you dislike about Salesforce Order Management?** We wish it would integrate with our Great Plains ERP but it doesn't without using third-party bridge software. **Recommendations to others considering Salesforce Order Management:** Try it, you'll love it! **What problems is Salesforce Order Management solving and how is that benefiting you?** We use Salesforce along with Data.com to drive our Lead Generation for our Marketing Funnel, and also to drive our Sales function by coordinating the Sales Funnel functions of Communications, Opportunities, and sales. We especially like the Opportunity Dashboard. ### 19. SF Cloud Order Management review **Rating:** 3.0/5.0 stars **Reviewed by:** Montana L. | Senior Customer Success Representative, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Salesforce Order Management?** Really covers a lot of what would be needed, there customer service is great and covers variety of comm methods. **What do you dislike about Salesforce Order Management?** Overwhelming at times. More focused on the 'cross-channel' orders/transactions etc. which is good but not also mainly what we were doing so not as applicable. **What problems is Salesforce Order Management solving and how is that benefiting you?** Helped streamline inventory and that side of the ordering process ### 20. It's the Myspace of socal sales data. **Rating:** 1.0/5.0 stars **Reviewed by:** Jason B. | Logistics, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about Salesforce Order Management?** Web services go down very little, stable **What do you dislike about Salesforce Order Management?** Slow, clunky, clutter, and out of sorts. **What problems is Salesforce Order Management solving and how is that benefiting you?** Sales data and leads, complies large amount of sales data. ### 21. Salesforce for nonprofit **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Salesforce Order Management?** It is able to connect with a lot of other databases I use. **What do you dislike about Salesforce Order Management?** It can sometimes be counterintuitive and convoluted. **What problems is Salesforce Order Management solving and how is that benefiting you?** I am keeping track of multipe individuals minutes recorded. ## Salesforce Order Management Discussions - [What does Salesforce Commerce Cloud do?](https://www.g2.com/discussions/what-does-salesforce-commerce-cloud-do) - [Does salesforce do inventory management?](https://www.g2.com/discussions/salesforce-order-management-does-salesforce-do-inventory-management) - [Does salesforce do inventory management?](https://www.g2.com/discussions/does-salesforce-do-inventory-management) - [What are the components of Order Management?](https://www.g2.com/discussions/what-are-the-components-of-order-management) - [What is Salesforce order management?](https://www.g2.com/discussions/what-is-salesforce-order-management) - [View Salesforce Order Management pricing details and edition comparison](https://www.g2.com/products/salesforce-order-management/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+10%3A50%3A43+-0500&secure%5Bsession_id%5D=b38c8893-28b2-46df-9b38-6dceef7d50d1&secure%5Btoken%5D=4e31a6b269be538fb2272b0b5add355fcc1e46cf6572e1fab2707e56f36f2588&format=llm_user) ## Salesforce Order Management Integrations - [Outreach](https://www.g2.com/products/outreach/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Salesforce Order Management Features **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management ## Top Salesforce Order Management Alternatives - [IBM Sterling Order Management](https://www.g2.com/products/ibm-sterling-order-management/reviews) - 4.4/5.0 (67 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (296 reviews) - [ActiveOrder™](https://www.g2.com/products/activeorder/reviews) - 3.6/5.0 (6 reviews)