--- title: Salesforce Order Management Reviews meta\_title: 'Salesforce Order Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 121 reviews by the users' company size, role or industry to find out how Salesforce Order Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 121 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Salesforce Order Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Salesforce Order Management but has limited features. Are you part of the Salesforce Order Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Salesforce Order Management helps customers cut costs and drive efficient growth with the only customer-first, distributed order management system built directly into the #1 AI CRM. Having a unified customer profile for managing, fulfilling, and servicing orders has never been more attainable now with the power of Data Cloud and new AI innovations. Salesforce Order Management is built for scale, proving 100% uptime during Cyberweek 2023 and processing 1M+ orders on Black Friday alone. Customers are able to focus on innovating, knowing their site is secure, reliable, and scalable with Salesforce. * * * Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Salesforce Order Management Community](https://www.g2.com/products/salesforce-order-management/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Cardaris Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/salesforce-order-management/pricing) ## Top-Rated Alternatives [ ![IBM Sterling Order Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IBM Sterling Order Management") IBM Sterling Order Management 4.4/5(83) ](https://www.g2.com/products/ibm-sterling-order-management/reviews) [ ![SAP Commerce Cloud](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Commerce Cloud") SAP Commerce Cloud 4.3/5(334) ](https://www.g2.com/products/sap-commerce-cloud/reviews) [ ![ActiveOrder™](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveOrder™") ActiveOrder™ 3.6/5(6) ](https://www.g2.com/products/activeorder/reviews) [ View All Alternatives ](https://www.g2.com/products/salesforce-order-management/competitors/alternatives) ## Salesforce Order Management Integrations (3) What do users say about integrations? Verified by Salesforce Order Management [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Outreach ](https://www.g2.com/products/outreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 9/6/2021 "Salesforce gets a facelift" 4/5 What do you like best about Salesforce Order Management? Compared to the basic version, the visibility is MUCH better within both account and contact levels. Much less "toggling" and redundant steps involved with basic day to day use cases. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? It's still a very manual process to input data, update deal stages, etc. It takes a while for previous non-users to get ramped. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? This serves as a CRM. Useful house of all data/ referred SF Commerce Cloud as our "source of truth." It is very easy to have multiple users from different departments access the platform and pull the necessary knowledge for their specific roles/functions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/23/2020 "Excellent eCommerce CMS" 4.5/5 What do you like best about Salesforce Order Management? Ease of use for marketers and also familiar/intuitive checkout for consumers Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? Logging in as a business user is clunky. Also, very dependent on the implementation partner for upgrades and fixes. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Better site search, better checkout, better backend user interface Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SC Starr C. Call specialist Mid-Market (51-1000 emp.) 5/27/2019 "Salesforce Commerce Cloud Order Management " 4.5/5 What do you like best about Salesforce Order Management? Very easy and simple to navigate through orders, clean visible website. It moves very fast and keeps your account secured Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? The downsides to Salesforce Commerce Cloud Order Management is that at times it signs me out fairly quickly, and in some cases it can be an inconvenience when I am on a call and I have to sign back in using my very long password that I'm required to make. Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Order Management: Its the easiest system to navigate through Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? I am solving order issues fairly quickly and simple when using commerce cloud, no long waits and no crashing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/23/2019 "Cloud based Order Management Solution from Salesforce" 4.5/5 What do you like best about Salesforce Order Management? 1. The product offers and combiens features for online store implementation, e- commerce and regular Order Managagement features. 2. The product allows clients to manage pricing, promition and products.Order fullfillment and other operational features of a OM tool is also included. 3. Similir to all salesforce products, the Salesforce commerce cloud also has a huge set of training material provided by Salesforce via its trailhead learning platform. 4. Since it is cloud based, this solution can also be easily recommended for smaller clients which do not want to invest in much technical infrastructure like servers etc. 5. Commerce cloud also uses REST API so any customizations can be done. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? Unfortunately, there are no free trial versions available so clients may need to be convinced using POCs etc done for other projects. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Clients who have already implemented Salesforce as their CRM tool and also want a cloud-based flavor of Order Management system can easily start using Salesforce commerce cloud. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/24/2019 "Salesforce Commerce Cloud Order Management" 4/5 What do you like best about Salesforce Order Management? Salesforce is a very powerful tool for tech-forward companies. It's great maintaining customer profiles such as customer history, leads and potential opportunity leads. Salesforces' customer service was also very proactive and helpful throughout the entire process while we explored their software. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? The licensing with Salesforce it a little pricing along with a pretty high cost of implementation with our existing programs. When we went through the implementation process our cost ran over initial projections Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Order Management: Be prepared to budget a little higher cost for implementation. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Our company is an opportunity lead driven company. Sometimes our leads would be buried within our CRM system. Salesforce really helped bring leads to our sales staff when we used it. This not only brought better conversions but also increase employee morale as sales closing increased as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 5/21/2019 "I've always had a great experience with Salesforce to organize my data. " 4.5/5 What do you like best about Salesforce Order Management? I really enjoy the user interface of salesforce - the design is very clean and it stores all of my data in an organized and easy to access format. The various tabs really help with organization and it's also a very customizable interface. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? In my experience, there hasn't been anything I've disliked about Salesforce. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? With Salesforce, I've been able to more easily organize and access the large quantities of data that my organization utilizes. I am able to work on projects simultaneously with my coworkers and clearly assign project roles. It's also very helpful to have the timeline for each of my projects that Salesforce tracks in the system and it's even more helpful that Salesforce has the ability to remind me and other people I am working with about timeline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Megan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan K.") MK Megan K. Staff Accountant Mid-Market (51-1000 emp.) 5/24/2019 "Great for Small to Medium Business" 3.5/5 What do you like best about Salesforce Order Management? Upside is that our business was able to have multiple users and interact with each other without issues. So easy to use. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? One issue we had was that our system crashed one time and all info was deleted from our account but Salesforce was able to work with us to get info back. Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Order Management: Have someone come in and help set up one - doing it on your own is difficult. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? This benefits our company with all the ways that we can communicate and work together in different states, Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 5/22/2019 "Dynamic and versatile" 4/5 What do you like best about Salesforce Order Management? PROS: I like how dynamic this software is and I have to say that it offers great tools and it provides specific details that are highly useful for running and managing our business! very easy to use and best software of its kind in the market Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? I've had some problems with the implementations and to clean up data because of the implementation itself. Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Order Management: Use the consultants form salesforce to help with implementation Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? Problems it solves: global scalability, the need to build custom site features, configuration, solves the provlem other softwares have of building a configurable e-shop Benefits-Provides options for interaction within the platform and we are able to keep up-to date on everything that’s going on into the company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 5/24/2019 "quick CRM cloud that helps organize my company's inquiries in one place" 3.5/5 What do you like best about Salesforce Order Management? multi-user friendly, quick to grasp, easy to navigate Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? I don't have any complaints as of now, except for the pricey charge for each account. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? We solve different daily cases that come through or system by sorting them by importance and redirecting them to the right party. Benefits: case numbers so each inquiry is unique and doesn't get lost, gives clarity about the case status: follow up, closed, new which helps being organized and professional with clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joshua B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua B.") JB Joshua B. Owner Mid-Market (51-1000 emp.) 5/22/2019 "A great experience and product" 5/5 What do you like best about Salesforce Order Management? It is a very quick process and saves so much time as you can create as soon as you have the idea. Review collected by and hosted on G2.com. What do you dislike about Salesforce Order Management? I have not had a bad experience yet with Salesforce commerce . Review collected by and hosted on G2.com. Recommendations to others considering Salesforce Order Management: It is a very easy product with great customer service. They are very fast to respond with additional training. Review collected by and hosted on G2.com. What problems is Salesforce Order Management solving and how is that benefiting you? We have several employees that use it the tools, time, and interface is with out a doubt the best on the market today. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 12 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/salesforce-order-management/pricing) Salesforce Order Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5015a6ccbbe12278ba4392c1c0d806be/ibm-sterling-order-management.png "Product Avatar Image") IBM Sterling Order Management 4.4/5(83) [ Compare Now ](https://www.g2.com/compare/ibm-sterling-order-management-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5dc2578171ad5181f8b2dae607c34fbc/activeorder.jpg "Product Avatar Image") ActiveOrder™ 3.6/5(6) [ Compare Now ](https://www.g2.com/compare/activeorder-vs-salesforce-order-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6c94840fa4ec315ee6910add1f45c75/oracle-order-management-cloud.jpg "Product Avatar Image") Oracle Order Management Cloud 3.3/5(13) [ Compare Now ](https://www.g2.com/compare/oracle-order-management-cloud-vs-salesforce-order-management) ##### ##### Salesforce Order Management Features Order Entry Entry Register Notifications Order Tracking Shipping Tracking Backorder Inventory Management Stock Levels Flow Of Goods Reserving Goods Customer Management Order Status Information Access Email Notifications [ View More Features ](https://www.g2.com/products/salesforce-order-management/features) ## Consulting Services for Salesforce Order Management [ ![Archima Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Archima Solutions") Archima Solutions ](https://www.g2.com/products/archima-solutions/reviews) [See all Salesforce Order Management Providers](https://www.g2.com/products/salesforce-order-management/implementation) ##### Categories on G2 [Order Management](https://www.g2.com/categories/order-management) ##### Explore More [Which K-12 SIS platforms work best for small private schools that need attendance, grades, tuition, and parent messaging in one system?](https://www.g2.com/discussions/which-k-12-sis-platforms-work-best-for-small-private-schools-that-need-attendance-grades-tuition-and-parent-messaging-in-one-system)[best attribution software](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[What are the most reliable enterprise mobility management solutions based on reviews from IT teams managing high-volume device fleets?](https://www.g2.com/discussions/what-are-the-most-reliable-enterprise-mobility-management-solutions-based-on-reviews-from-it-teams-managing-high-volume-device-fleets) [Which FTP client do Mac users actually recommend for fast file transfers without paying for an overcomplicated tool?](https://www.g2.com/discussions/which-ftp-client-do-mac-users-actually-recommend-for-fast-file-transfers-without-paying-for-an-overcomplicated-tool)[What regulatory compliance and audit requirements should CSPs evaluate before committing to an IRCM platform?](https://www.g2.com/discussions/what-regulatory-compliance-and-audit-requirements-should-csps-evaluate-before-committing-to-an-ircm-platform)[Pros and Cons Details](https://www.g2.com/products/salesforce-order-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)