Consulting Services for Salesforce Communications Cloud

Customertimes is a global digital consulting and digital transformation firm headquartered in New York, with delivery hubs across North America, EMEA, and Eastern Europe. Founded in 2007, the company has grown to over 1,600 professionals, including more than 1,100 certified Salesforce experts. With a global delivery model and a strong presence in high-demand regions, Customertimes combines agility with deep technical expertise to support complex digital transformation initiatives. The company specializes in Salesforce implementations, custom product development, and enterprise integration for industries such as manufacturing, consumer packaged goods (CPG), healthcare, and financial services. In addition to core consulting services, Customertimes has developed a suite of proprietary products—such as CT Mobile, CT Presenter, and CT Vision—that accelerate field sales, retail execution, and customer engagement. Its end-to-end service offering spans CRM strategy, system integration, analytics, managed services, and custom app development. It is recognized by industry leaders and clients for its technical depth, scalable delivery, and ability to drive rapid ROI through Salesforce-native solutions. The company is also an official partner for leading platforms like MuleSoft, Informatica, and SAP, supporting enterprise clients with multi-cloud and hybrid environment integrations.

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Cyntexa is a leading IT consulting company with a strong focus on delivering comprehensive and tailored solutions to businesses worldwide. With a successful track record of over 900 projects, we have served more than 675 customers with our team of over 400 professionals. Our services span across various platforms including Salesforce, ServiceNow, and Nintex. We specialize in leveraging these platforms to drive digital transformation, streamline business processes, and enhance customer engagement. In addition to being platform-centric, we offer Cloud Consulting Services to help businesses maximize the potential of leading cloud platforms such as Google Cloud, AWS, and Microsoft Azure. Our cloud experts provide strategic consulting, implementation, migration, and managed services to ensure businesses can effectively leverage the power of the cloud. With our staff augmentation services, we equip businesses with the flexibility to scale their teams on-demand with skilled and experienced professionals, ensuring they have the right talent to meet their project requirements. At Cyntexa, we are committed to delivering excellence and creating value for our clients through our comprehensive services and innovative solutions.

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eClouds.co is a New York-based Salesforce consulting firm dedicated to helping small and medium-sized enterprises maximize their Salesforce investments. With a focus on delivering tailored solutions, eClouds.co offers strategy consulting, app development, and implementation services designed to enhance business processes and drive growth. Their commitment to client success is evident through their principles of not overselling, delivering projects on time and within budget, and providing ongoing post-project support. Key Features and Functionality: - Comprehensive Salesforce Solutions: eClouds.co provides a full suite of services, including Sales Cloud, Service Cloud, Health Cloud, Pardot, CPQ, and Marketing Cloud implementations, ensuring clients have access to the tools they need for success. - Pre-Defined Success Packages: To streamline the implementation process, eClouds.co offers pre-defined "Success Packages" tailored to various business needs, backed by free 30-day support to ensure smooth adoption. - Certified Expertise: With a team of certified Salesforce architects and consultants, eClouds.co delivers high-quality, customized solutions that align with each client's unique requirements. - Post-Project Support: Recognizing the importance of ongoing assistance, eClouds.co offers low-cost quarterly packages that include monthly review meetings and continuous support for new ideas and general IT advice. Primary Value and Solutions Provided: eClouds.co's primary value lies in its ability to transform businesses by fully leveraging the Salesforce platform. By offering end-to-end solutions—from initial implementation to advanced features like project management, CPQ, and billing—eClouds.co enables organizations to run their operations efficiently within Salesforce, minimizing the need for additional systems. This holistic approach not only streamlines processes but also enhances data visibility and decision-making capabilities, ultimately driving business growth and success.

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Oracle Consulting Partner.

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Fortimize is a team-owned consulting firm specializing in delivering Salesforce and Data & Analytics solutions tailored for the financial services and real estate industries. Since 2012, Fortimize has successfully completed over 1,000 projects across North America, focusing on creating people-first business solutions that empower organizations to enhance customer experiences and drive strategic growth. Key Features and Functionality: - Salesforce Expertise: Proficient in implementing and managing Salesforce products, including Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, MuleSoft, Marketing Cloud, Data Cloud, Customer 360 Platform, Tableau, CRM Analytics, and Shield. - Industry-Focused Solutions: - Banking: Retail banking, customer/member 360, core integration, customer service, application management, and householding. - Real Estate: Investor relations, property management, asset management, marketing, transactions, and leasing. - Private Equity: Fundraising, asset and portfolio management, and transactions. - Wealth & Asset Management: Relationship management, client retention, client onboarding, and activity management. - Flexible Service Models: Offers tailored services, including fixed-scope implementations with agile project methodologies and enhanced managed services for continuous solution optimization aligned with business needs. Primary Value and Solutions Provided: Fortimize addresses the unique challenges of financial services and real estate organizations by delivering customized Salesforce and data solutions that streamline operations, enhance customer relationships, and drive business growth. By focusing on industry-specific needs and leveraging deep expertise in Salesforce products, Fortimize enables clients to achieve quicker time-to-value, improve operational efficiency, and confidently scale their businesses.

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HigherEchelon is a Service-Disabled Veteran-Owned Small Business (SDVOSB and a Salesforce Summit-level partner dedicated to driving digital transformation for public sector, private, and commercial clients. With a team holding nearly 700 Salesforce certifications, HigherEchelon specializes in modernizing organizational processes through expert Salesforce development and implementation services. Their Agile framework and emphasis on "low code, no code" solutions streamline operations, reduce complexity, and enhance maintainability, ensuring clients achieve efficient and effective mission execution. Key Features and Functionality: - Comprehensive Salesforce Services: Expertise across multiple Salesforce clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and more. - Agile Implementation Approach: Utilization of Agile methodologies to ensure rapid deployment and adaptability to evolving mission requirements. - Low Code, No Code Solutions: Focus on minimizing custom code to simplify maintenance and reduce costs. - Public Sector Specialization: Certified Public Sector Solutions experts with experience in securing Authority to Operate (ATO for Salesforce solutions. - Change Management Support: Provision of communications, training, and change management services to facilitate user adoption. Primary Value and Solutions Provided: HigherEchelon addresses the challenge of digital transformation by offering tailored Salesforce solutions that modernize and improve organizational processes. Their commitment to quality, combined with deep industry and platform knowledge, ensures clients receive reliable and effective implementations. By emphasizing streamlined, low-code solutions and providing comprehensive support, HigherEchelon enables organizations to execute their missions more efficiently and effectively.

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InnoWave Technologies is a global technology and consulting firm dedicated to driving business transformation through innovative solutions. With a strong presence in the telecommunications sector, InnoWave specializes in implementing and optimizing Salesforce Communications Cloud, enabling telecom companies to enhance customer engagement, streamline operations, and accelerate product launches. Their expertise extends to Sales Cloud, Service Cloud, and Pardot, offering comprehensive services from initial implementation to ongoing managed support. Operating on a global service delivery model, InnoWave combines offshore scalability with nearshore flexibility and local on-site staff, ensuring tailored solutions that address clients' unique challenges. Committed to excellence, the company holds CMMI Level 3 and ISO 27001 certifications, underscoring their dedication to quality and security in software development and data management. Key Features and Functionality: - Salesforce Communications Cloud Expertise: Specialized in implementing and optimizing Salesforce Communications Cloud for the telecommunications industry, focusing on components like Enterprise Product Catalogue, Industries CPQ, Order Management, OmniStudio, and High-Value Sales. - Comprehensive Salesforce Services: Proven track record in implementing and managing Sales Cloud, Service Cloud, and Pardot, providing end-to-end solutions from deployment to ongoing support. - Global Service Delivery Model: Combines offshore scalability with nearshore flexibility and local on-site staff, offering a full range of staffing options to meet diverse client needs. - Certified Quality and Security Standards: Holds CMMI Level 3 and ISO 27001 certifications, ensuring excellence in software development processes and adherence to stringent security protocols. Primary Value and Solutions Provided: InnoWave Technologies empowers businesses, particularly in the telecommunications sector, to navigate digital transformation effectively. By leveraging their deep expertise in Salesforce platforms, they help clients enhance customer experiences, streamline operational processes, and accelerate time-to-market for new products and services. Their global delivery model ensures that clients receive customized solutions that align with their specific challenges and objectives. The company's commitment to quality and security, as evidenced by their certifications, provides clients with confidence in the reliability and integrity of the solutions delivered.

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IZEI Consulting Group is a consulting firm specializing in digital transformation and productivity solutions across Latin America. With over a decade of experience, they focus on enhancing business processes through the practical application of information technology. Their expertise spans various platforms, including Asana, Twilio, Segment, Salesforce , Slack, Tableau , and DocuSign. Key Features and Functionality: - Asana Services: Customized onboarding, change management, maintenance, optimization, training, workflow design, and business transformation. - Integration Capabilities: Expertise in integrating tools like DocuSign, GitHub, Google Workspace, Jira Cloud, Microsoft Teams, Office 365, Okta, OneDrive, Salesforce, Slack, and Tableau to streamline operations. - Comprehensive Consulting: Offers strategy consulting, company objectives and goals advisory, digital modernization, workflow consulting, custom AI automations, app consolidation, data extraction, data migration, technical support services, and custom API integrations. Primary Value and Solutions Provided: IZEI Consulting Group aims to maximize the efficiency and agility of business processes by leveraging information technology. They work closely with clients to increase team productivity, provide full visibility into processes through real-time reports and dashboards, and enhance competitiveness by delivering economic value and improved customer experiences. Their approach ensures a 360° customer view with multi-channel, multi-team, cloud-based operations.

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J2 Interactive is an award-winning software development and IT consulting firm specializing in customized solutions for healthcare organizations, including health systems, labs, research institutions, and health information exchanges. With over 20 years of experience, J2 Interactive focuses on delivering innovative technology strategies that enhance patient care and streamline healthcare operations. Their team of nearly 300 healthcare IT experts operates across North America, Europe, and the Middle East, providing services that range from systems integration and application development to health information exchange and business intelligence. Key Features and Functionality: - Technology Strategy: Assisting healthcare organizations in articulating strategic goals and implementing the right technology and staff to achieve them efficiently. - Healthcare Interoperability: Connecting disparate systems to create a unified view of each patient and streamline provider workflows. - Health Information Exchange : Building and managing HIEs to facilitate seamless data sharing across healthcare entities. - Integration as a Service: Providing managed interoperability solutions to reduce the cost and administrative overhead of maintaining on-premise systems. - Healthcare Analytics: Transforming vast amounts of clinical data into actionable insights to improve operational efficiencies and patient outcomes. - Patient and Provider Engagement: Leveraging CRM technologies to enhance patient understanding, outreach, and empowerment. - Field Service Optimization: Streamlining complex field service processes, from scheduling to billing, to improve operational efficiency. - Virtual Health Applications: Developing telehealth solutions, virtual consults, and mobile applications to maintain patient engagement. - Terminology Services: Ensuring semantic interoperability across applications by standardizing clinical terms. - Cloud Deployment/Managed Services: Assisting in planning and executing effective cloud migration strategies and offering flexible managed service plans. Primary Value and Solutions: J2 Interactive addresses the complex challenges faced by healthcare organizations by providing tailored technology solutions that enhance interoperability, improve patient engagement, and optimize operational workflows. Their expertise in integrating electronic health records and other healthcare systems ensures seamless data exchange, leading to better-informed clinical decisions and improved patient outcomes. By focusing on tangible benefits for both providers and patients, J2 Interactive empowers healthcare organizations to deliver higher-quality care while achieving operational excellence.

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Kaizen ICT is a certified Salesforce Partner specializing in delivering tailored cloud solutions that enhance business efficiency and scalability. Established in 2019 by seasoned cloud developers with over 20 years of experience, the company emphasizes a customer-first approach, combining technical expertise with hands-on service to achieve exceptional results. Operating primarily within the Salesforce ecosystem, Kaizen ICT offers comprehensive services across various industries, including health and life sciences, field service, and manufacturing. Key Features and Functionality: - Salesforce Expertise: Proficient in implementing and delivering solutions across Sales, Service, Marketing, Community, Datorama, Health, OmniStudio, and Financial Services Cloud platforms. - Integration Capabilities: Experienced in integrating Salesforce with MuleSoft and other AppExchange products to create seamless business processes. - Social Insurance Scheme Solutions: Over a decade of experience in delivering projects and developing products tailored for the social insurance sector. - Continuous Improvement Focus: Committed to ongoing skill development and business evolution, ensuring that both the company and its clients stay ahead in a rapidly changing technological landscape. Primary Value and Problem Solving: Kaizen ICT's primary value lies in its ability to transform complex business challenges into efficient, scalable cloud solutions. By aligning with Salesforce's best practices and focusing on continuous improvement, the company ensures that clients receive customized solutions that drive growth and operational excellence. Their customer-centric approach fosters long-term, trusted relationships, enabling businesses to maximize their return on investment in Salesforce technologies.

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