--- title: Salesforce B2C Commerce Reviews meta_title: 'Salesforce B2C Commerce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 704 reviews by the users' company size, role or industry to find out how Salesforce B2C Commerce works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 704 scale: '5' date_modified: '2026-09-23' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Salesforce B2C Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 704 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Salesforce B2C Commerce Salesforce B2C Commerce empowers customers to quickly grow profitability. Customers of all sizes can build pixel-perfect experiences and embed commerce into every touchpoint with templates, composability and headless APIs. Meanwhile automated AI helps cut costs and driver merchandiser productivity. By connecting the shopping journey across unified marketing, service and order fulfillment, companies can deliver seamless, personalized experiences across all consumer touchpoints with a single view of the customer. B2C Commerce is the only platform that is trusted to deliver success to our customers every day, every month and every holiday at global scale. ## Salesforce B2C Commerce Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **user-friendly interface** of Salesforce B2C Commerce, making it easy to manage extensive inventories. (52 reviews) - Users appreciate the **robust feature set** of Salesforce B2C Commerce, enhancing personalization and scalability for digital experiences. (35 reviews) - Users value the **seamless integration** with the Salesforce ecosystem, enhancing efficiency and customer experience across all channels. (35 reviews) - Users appreciate the **personalization tools** of Salesforce B2C Commerce, enhancing customer engagement and boosting conversion rates. (29 reviews) - Users value the **easy integration** of Salesforce B2C Commerce with its extensive Salesforce ecosystem for enhanced operations. (26 reviews) - Reliability (24 reviews) - Users value the **personalized shopping experiences** provided by Salesforce Commerce, enhancing customer engagement and satisfaction. (23 reviews) - E-commerce Solutions (23 reviews) - Integration Capabilities (23 reviews) - Users praise the **easy integrations** of Salesforce Commerce for B2C, facilitating smooth connections with their e-commerce platforms. (21 reviews) **What users dislike:** - Users find the **complex setup** challenging and costly, especially smaller teams lacking technical resources. (33 reviews) - Users find the **high costs** of Salesforce B2C Commerce a barrier, particularly for smaller businesses and teams. (32 reviews) - Users find the **complexity of setup and customization** challenging, especially for smaller companies with limited resources. (26 reviews) - Users find the **difficult setup** of Salesforce B2C Commerce a challenge, needing specialized skills for integration and customization. (22 reviews) - Users find the **complex implementation** of Salesforce B2C Commerce challenging, especially for smaller companies with limited expertise. (21 reviews) - Difficult Customization (18 reviews) - Lack of Customization (17 reviews) - Users find **limited customization** challenging, often needing technical expertise and additional resources to meet their needs. (17 reviews) - Users note the **complexity and cost of implementation** in Salesforce Commerce for B2C, particularly challenging for small businesses. (16 reviews) - Users find Salesforce Commerce for B2C has a **difficult learning curve** that complicates onboarding and usage. (15 reviews) ## Salesforce B2C Commerce Reviews ### 1. Migrate to commerce cloud from legacy system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 06, 2022 **What do you like best about Salesforce B2C Commerce?** We are migrating our legacy commerce platform and we can see increase in our sales through the platform **What do you dislike about Salesforce B2C Commerce?** Not Applicable, its very user friendly and our customer like it. We ran a good campaign thru this platform which increase our revenue **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Customer experience, Hippa compliance, 3DS2 compliance for EMEA ### 2. One of the best cloud tools on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 01, 2022 **What do you like best about Salesforce B2C Commerce?** Scalable solution on cloud. Easy and friend UI. Very well integrated. **What do you dislike about Salesforce B2C Commerce?** The SalesForce Reporting system can be better. Administration tools need some improvement. **Recommendations to others considering Salesforce B2C Commerce:** You should use the standard functionality of the product and use customization when it is necessary. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Online sales and payment integrations ### 3. Great User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 31, 2022 **What do you like best about Salesforce B2C Commerce?** Ease of use was the best benefit for me. As a non-technical person, the user experience made it easy for me to navigate and customize. **What do you dislike about Salesforce B2C Commerce?** Downsides would probably be if you want to create more customizable features you have to do a bit of research and testing. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Delivering a great solution to my customers. ### 4. Salesforce for organized sales **Rating:** 4.5/5.0 stars **Reviewed by:** Jai S. | Manager Key Accounts-International Business, Consumer Goods, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** We are in FMCG, and we have a large base of retailers. We can track the lead and even get a detailed analysis of the business. The best feature of this software is its compatibility with other software. We can associate it with our local intranet & other software. Users can get trained through online/offline mode as the abundance of training material is available on the internet. **What do you dislike about Salesforce B2C Commerce?** Sometimes, we are unable to open it due to the double authentication feature. However, we can get it turned off by requesting support. The mobile app should have more functions within itself. It requires internet, and at many places in India, 4G network is not available, so sometimes it hampers the work progress due to poor network. If a person leaves the organization, then it is impossible to modify the records created by that person. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We can efficiently handle the business of our large base of customers. We can check the trends in the market. We are also using it in PMS & RnR of Sales, which gives us a clear picture of the performance. ### 5. Keep your books in order! **Rating:** 5.0/5.0 stars **Reviewed by:** erica f. | B, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2021 **What do you like best about Salesforce B2C Commerce?** I like how there are tons of graph charts and pie charts. It makes tracking all my information and day-to-day grinds available in an easily accessible manner. **What do you dislike about Salesforce B2C Commerce?** Sometimes it will not fully engage with playbooks. Overall I think the part I dislike is not having more tabs with separate general info. It seems a bit overcrowded with stuff I don't use or integrate daily. **Recommendations to others considering Salesforce B2C Commerce:** Take your time trying to learn all the ins and out of this fantastic product! It much easier and more reliable than many software products I have used in the past to keep my books in order and figure out who my more important follow-ups for the days are. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I am keeping all my contacts in order. There are many different ways to organize my connection; I love it. Based on who has been contacted. What days things were created, what company, alphabetical, it's all pretty good. ### 6. Great platform for personalization and B2C success. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 08, 2022 **What do you like best about Salesforce B2C Commerce?** Great personalization functions and easy **What do you dislike about Salesforce B2C Commerce?** To use for merchandisers and customer service personnel alike. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Salesforce B2C Commerce works well with all our platforms, and provides us with a great user and customer experience. ### 7. Great product, partners, people **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 08, 2022 **What do you like best about Salesforce B2C Commerce?** SF is committed to our success and stays connected. **What do you dislike about Salesforce B2C Commerce?** Not a great CMS. Pure content, meta data are not the easiest **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Sales, micro conversions, analytics are incredibly helpful ### 8. Comprehensive Storefront Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 18, 2022 **What do you like best about Salesforce B2C Commerce?** Salesforce B2C Commerce has standard cartridges available with a wide range of partner that helps organization evaluate and pick the best solution that fit their needs. The campaign and promotion management is extremely flexible to meet the wide range of use cases and help organization to A/B test **What do you dislike about Salesforce B2C Commerce?** Limited feature sets for the bundle. Currently in SFCC does not allow to allocate tax category to child components or appropriate revenue allocation. There is no standard templates for return processing **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** SFCC host our storefront and definitely solve the D2C requirement and help in revenue generation ### 9. Evolving solutions for Indian digital commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 07, 2022 **What do you like best about Salesforce B2C Commerce?** Things are getting automated, and faster to deploy and take the business online in minutes **What do you dislike about Salesforce B2C Commerce?** Vertical customization solutions are hard for a few businesses to go online **Recommendations to others considering Salesforce B2C Commerce:** Look at your long term goal and cost of operation **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Digitizing hyperlocal businesses ### 10. I’m here for the swag **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 08, 2022 **What do you like best about Salesforce B2C Commerce?** Reporting on all the things I want reported on **What do you dislike about Salesforce B2C Commerce?** I don't like the way that reporting is not like lightning **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Selling to our customers ### 11. Easy to navigate, great to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** June 08, 2022 **What do you like best about Salesforce B2C Commerce?** Streamlined and connected customer experiences! **What do you dislike about Salesforce B2C Commerce?** Nothing at the moment! The product is easy to use. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Nothing comes to mind! ### 12. I'm SFCC Frontend developer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 12, 2022 **What do you like best about Salesforce B2C Commerce?** Salesforce info center is very useful documentation to have almost every single instruction needed to build SFCC application **What do you dislike about Salesforce B2C Commerce?** As far as I know, I don't recall any bad thing about SFCC **Recommendations to others considering Salesforce B2C Commerce:** Best platform for e-commerce solution **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** SFCC info center is a useful tool, best documentation ### 13. Sales force Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 22, 2021 **What do you like best about Salesforce B2C Commerce?** Sales force offers an easy way to record and customize my contacts, with different options for reporting and views. I can easily keep track and update all contacts **What do you dislike about Salesforce B2C Commerce?** Glitches are relatively common but are generally resolved quickly. Connecting other programs like ring central is easy but also glitches often (fixes also generally quick) **Recommendations to others considering Salesforce B2C Commerce:** Keep learning - it can do a lot more than you realize! **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Generally working to keep track of customers needs and issues, so I can look back and know consumer history. Tracking all commerce across the company to ensure everyone has the same information ### 14. Good experience, great supporting teammates! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 31, 2022 **What do you like best about Salesforce B2C Commerce?** Fast communication-solving issues
Great community **What do you dislike about Salesforce B2C Commerce?** Lack of key capabilities out of the box. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Multicart - Doing a development. ### 15. B2C salesforce commerce review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 29, 2022 **What do you like best about Salesforce B2C Commerce?** Easily customisable and easy to use and manage e-commerce sites **What do you dislike about Salesforce B2C Commerce?** Competitive price compared to other sites. Marketing campaigns could have had more functionality **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Solving e-commerce site problems, warehousing and delivery ### 16. User-friendly software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 13, 2022 **What do you like best about Salesforce B2C Commerce?** - Short learning curve - Simple UI - Reporting is pretty cool **What do you dislike about Salesforce B2C Commerce?** - Less customization options -Integrations take a little work **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We use it for capturing lead information and managing lead cycle. It has helped us view all the lead data in one place ### 17. Salesforce B2C Commerce Usage Experience! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2021 **What do you like best about Salesforce B2C Commerce?** I have been using Salesforce B2C Commerce since 1.5 year and I have never seen such an interactive tool with so much of business touch and feel. All the options are at the right place which makes it very helpful to provide best support to the customer. There is an option to see the timeline which comes very handy when you are trying to track down your work with the customer so far. **What do you dislike about Salesforce B2C Commerce?** Salesforce B2C commerce comes with somewhat limited options for some parameters. It should be better if it is in sync with some cloud, this would be very helpful for the users. Also, there is limitations on the size of the files that can be shared with the customers. The interface is also not very appealing. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I have been using Salesforce B2C Commerce for interacting with customers. It gives them an exciting space to put on their query and seek solutions to their issue. So, it is a very handy tool. ### 18. Don’t leave money on the table **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 06, 2022 **What do you like best about Salesforce B2C Commerce?** Ease of enabling commerce flows Give it a try **What do you dislike about Salesforce B2C Commerce?** Nothing much Most aspects of product are easy to use and very customer friendly **Recommendations to others considering Salesforce B2C Commerce:** Give it a try **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Faster time to market ### 19. A software that helps Business and customers **Rating:** 4.0/5.0 stars **Reviewed by:** Sai Teja D. | Senior Consultant, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2C Commerce?** Meeting the customer expectations by sharing all your data across one integrated platform at one place on the cloud. It may interact using AI with other apps, and tools to customize your commerce solution. It's suitable for all industries or all business sizes. We can customize the best in industry shopping experience. **What do you dislike about Salesforce B2C Commerce?** Customization requires a good amount of knowledge in Salesforce B2C Commerce Cloud. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Using this we are able to track the customer easily like their orders and their problems in the sense services. ### 20. Salesforce software review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 17, 2021 **What do you like best about Salesforce B2C Commerce?** I used many customer service tools but Salesforce sounds better than many. It is easy to navigate and has many features and tasks can be performed on one platform. **What do you dislike about Salesforce B2C Commerce?** There is nothing that I dislike in specific. It is good and I feel there is a lot more to learn in that. **Recommendations to others considering Salesforce B2C Commerce:** Also great tool for analytics. I recently moved to a new organization where I am suggesting the same. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Updating the customer ticket is easy emailing them by using template. ### 21. Analyzing for a retail client **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 13, 2022 **What do you like best about Salesforce B2C Commerce?** Easy of use, multiple functionalities under a single page **What do you dislike about Salesforce B2C Commerce?** Integration complexity, understanding of functionalities **Recommendations to others considering Salesforce B2C Commerce:** Good tool to use **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Faster time to market ### 22. Sfb2b **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** April 06, 2022 **What do you like best about Salesforce B2C Commerce?** Dashboards and how easy the menu is to use **What do you dislike about Salesforce B2C Commerce?** How unclear somethings can be and processes **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Marketing and time saving ### 23. Sales force: complete and complicated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** November 24, 2021 **What do you like best about Salesforce B2C Commerce?** We are starting the conversation to work with them and for now it seems to be a very comprehensive tool that will surely help us maximize e-commerce conversions. **What do you dislike about Salesforce B2C Commerce?** At the moment, it seems complicated and challenging to me, but I believe that as we learn and adapt, we will have results that exceed our growth expectations. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We want to use it to maximize our conversions across all digital channels where we promote our product catalog, both hardware and software. ### 24. Great database and platform to store project status and customer info **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The ease of use of the platform and the powerful capabilities and analytics involved with records and entries. Lots of ways to evaluate data. **What do you dislike about Salesforce B2C Commerce?** Cost of the platform, having a dedicated person to provide support for features and bug fixes. **Recommendations to others considering Salesforce B2C Commerce:** One of the best products out there for B2C management and making tracking contacts and project status a breeze. May need to have a dedicated salesforce person in order to be fully successful with feature implementation. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Management of contact info and tracking of sales and project progress that is seamless to the entire team. Great management tools for evaluating and tracking all communications without having to reach out to team members if everything is updated on the system properly. ### 25. Best Platform for an Optimized Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The SalesForce platform is extremely flexible and allows for very detailed and complex experiences. **What do you dislike about Salesforce B2C Commerce?** SalesForce customer service is not always responsive, and they aren't always able to quickly resolve issues of their own product. **Recommendations to others considering Salesforce B2C Commerce:** Highly recommend using SalesForce for more complex digital experiences. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We are helping brands, and retailers realize new digital experiences for their customers. SalesForce provides so many opportunities for unique ways to bring a site to life, so we can ensure no two sites are the same. ### 26. Solid, yet unspectacular... **Rating:** 3.5/5.0 stars **Reviewed by:** Cody B. | Sales Manager - Business Development, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 19, 2021 **What do you like best about Salesforce B2C Commerce?** Attaching files is incredibly simple, especially when used w/ consultation. The ability to work with their team is also a massive help. **What do you dislike about Salesforce B2C Commerce?** The search engine leads a lot to be desired. Compatibility with iOS needs work as well. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I am looking to simplify the user experience from Shopify and Magneto. ### 27. Simple to use, navigate and is customized for your needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Technical Sales Manager, Renewables & Environment, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 29, 2021 **What do you like best about Salesforce B2C Commerce?** I really enjoy that where you want to go is right on the first dashboard you land on. No hunting for the right page to get you to the right link to where you really wanted to go from the start. Then there is the customization aspect, not every business runs the same so they may need more or less of a specific function. This services companies that only need basic CRM functionality, whereas some organizations might require more granular functionality to include more features to suit their needs. Each Salesforce customer is a unique entity in and of themselves. Salesforce adapts to this need. **What do you dislike about Salesforce B2C Commerce?** While this may have changed, integration with call logging is a bit difficult (for myself at least) to use and log. Also having internal chatter and interface communication between inside commentary and forward facing commentary could be improved upon. It would also be nice if there were a notifications alert that immediately draws the users attention to a problem, much like how emails can be sent as normal, low priority, mid-level priority and the last being high priority. I would like to see them integrate a desktop notification function so that when A client is in the middle of doing something else, can also be actively working on something outside of Salesforce but be alerted right away as something occurs in Salesforce that would require that user's attention. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Typically companies I have worked with have to use multiple platforms to make communications work between the customer facing, the inside sales and the back office. So in a sense you need to utilize three or more platforms, where Salesforce it is all integrated in the majority of circumstances. ### 28. Good Enough for the Task **Rating:** 3.5/5.0 stars **Reviewed by:** Harrison D. | Middle School Social Studies Teacher, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 27, 2021 **What do you like best about Salesforce B2C Commerce?** I appreciate the accessibly of the software! The program itself was easy enough for me to understand. I am not a tech savvy person and I was able to learn the functions rather quickly. This program has done amazing things for my work and the work of the company or the past 3 years we have been using it. I have recommended B2C to a small business that my brother owns and he has begun integrating it into his work. **What do you dislike about Salesforce B2C Commerce?** There are too many functions that get in the way of easy tasks. We often find that there are a lot of functions that convoluted the process. I would like it to be a little more simple, but then again that may be a result of my lack of technological savvy! **Recommendations to others considering Salesforce B2C Commerce:** Make good connections with the rep from B2C. They will be a lifeline in the process of resolving any issues that may arise. I have found that having a specific person to contact has streamlined the trouble shooting process **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** My organization has used B2C consistently over the last few years and have been able to connect with our clientele through mobile apps. This has been vital to our success during the COVID-19 Pandemic. The biggest benefit B2C had on our company was to allow working from home during the pandemic to be more feasible and stress free. All of our accounts, transactions, client interactions, etc. were located in one space. ### 29. B2C review **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo M. | CRM Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 25, 2021 **What do you like best about Salesforce B2C Commerce?** How I can have all my needs in one site, also their analytical tools are extremely effective. Also, page designer is a great tool that allows you to edit pages, which makes it so easy when you are in an industry that creates so many new pages every day. **What do you dislike about Salesforce B2C Commerce?** Sometimes I really dislike how it is not compatible with other tools, especially like Power BI or Google Analytics. Also, extracting all the info sometimes can be a pain. **Recommendations to others considering Salesforce B2C Commerce:** This is a great tool to make your organization run smoothly, as well as keep track of your sales and the behavior that your current and past customers are exhibiting on your site. Also, page designer is a great tool that allows you to edit and create pages, which makes it so easy when you are in an industry that creates so many new pages every day. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It manages all of our customer relationship tools, helping us identify things we can fix within our site and more. ### 30. Great solution for eComm business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 06, 2022 **What do you like best about Salesforce B2C Commerce?** Intuitive, easy to learn system that accomplished goals of business **What do you dislike about Salesforce B2C Commerce?** Difficult to integrate customization or personalization **Recommendations to others considering Salesforce B2C Commerce:** Request a demo so you know what to expect **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Able to offer products for purchase through an online customer journey and achieve a holistic Omni channel experience. ### 31. Easy to use and exactly what you need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 25, 2021 **What do you like best about Salesforce B2C Commerce?** I like that it is very easy to use, really user friendly. Globally used platform. Gives me a unique digital experience. **What do you dislike about Salesforce B2C Commerce?** It is a little bit expensive and can be a bit clunky at times to use back end and manage and schedule content. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It helps perfectly for a vendor to manage your data within the commerce cloud. ### 32. Great platform for wide usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** The ability to utilize reports across the board no matter what the platform is utilized for. **What do you dislike about Salesforce B2C Commerce?** The program lags a little especially during update times and the fonts could be a little darker to differentiate the categories. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Salesforce has been able to help with the reporting aspect of my job as well as organizing the information in one consistent platform. The benefits from Salesforce have been immense and I see so much potential within the platform as I continue on my career. ### 33. Organized between departments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 11, 2021 **What do you like best about Salesforce B2C Commerce?** Keeps all the jobs and status updates clear **What do you dislike about Salesforce B2C Commerce?** You'll need a good programming team in order to customize the table, data, and automate the system per your company. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** You are utilizing our programming team to take care of our Salesforce organization ### 34. Salesforce... Nah **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 23, 2021 **What do you like best about Salesforce B2C Commerce?** Available support and training around agent use **What do you dislike about Salesforce B2C Commerce?** Very difficult to implement as a sales/support tool all in one. Too many options and little focus **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Improve agent productivity and make it easy to support customers ### 35. Really enjoy it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 30, 2021 **What do you like best about Salesforce B2C Commerce?** I personally love Lightning and how easy it is to make reports and see different dashboards to move our business forward. **What do you dislike about Salesforce B2C Commerce?** It does sometimes take a long time to load things and the reports can be slow to load. I don't have this problem as much when I'm not using Lightning, though. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It helps us keep our records clean and keep up to date on where we are for the month and quarter. ### 36. Explorethedata **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 08, 2021 **What do you like best about Salesforce B2C Commerce?** It's the best CRM for me to work on. I'm really impressed with data management. You can experience an intelligent digital data on both platform whether it is online or in the store. **What do you dislike about Salesforce B2C Commerce?** At first various faces makes it little bit harder to understand. Otherwise later on it is good and now it is easy to handle **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Managing the data at one place with better arrangements. And maintaining the relationship ### 37. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2C Commerce?** Salesforce as a whole is a up and coming directive that has a very very promising future ahead **What do you dislike about Salesforce B2C Commerce?** If they could make some sort of seamless integration with an easier to use interface it would be wonderful **Recommendations to others considering Salesforce B2C Commerce:** None at this time **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Outbound and cold sales calls ### 38. Good but limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 31, 2021 **What do you like best about Salesforce B2C Commerce?** The relationship between elements is great. **What do you dislike about Salesforce B2C Commerce?** Errors and glitches. Almost too expansive. **Recommendations to others considering Salesforce B2C Commerce:** Good but could simplify to become even better. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** CRM to capture data and share across teams is definitely a plus. ### 39. Salesforce is the best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Jilu Easow R. | Technical Lead - PLM, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 01, 2021 **What do you like best about Salesforce B2C Commerce?** contact management, workflow creation, task management, opportunity tracking, collaboration tools, customer engagement tools **What do you dislike about Salesforce B2C Commerce?** Nothing much.. it's the best available in the market **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** All customer engagement activities are maintained using this software ### 40. A very user friendly experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Salesforce B2C is great at handling customer as well as business data. **What do you dislike about Salesforce B2C Commerce?** The downside of using Salesforce B2C commerce is it can be a little difficult to navigate at first. Once you get used to it, it's very simple. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** I am able to reach a large market through Salesforce B2C commerce. ### 41. Decent flexibility for the platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Ability to customize journeys and content paths by campaign styles **What do you dislike about Salesforce B2C Commerce?** Some of the ui is less than user intuitive for setup **Recommendations to others considering Salesforce B2C Commerce:** Look at all the variables you need to ensure which tier you need **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Connectivity for our feedback loop ### 42. Salesforce B2C **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 28, 2021 **What do you like best about Salesforce B2C Commerce?** Organization, level of detail, ability to search and add custom fields **What do you dislike about Salesforce B2C Commerce?** I can't think of anything that I dislike about the program. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Organizing and sharing sales pursuits with the level of detail required across a massive firm ### 43. Robust but intensive to setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 14, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2C Commerce?** SFCC is great for an enterprise solution and is highly customizable. **What do you dislike about Salesforce B2C Commerce?** The user interface is dated. Needs more CMS features. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Allowing merchandisers and content teams to make quicker updates. ### 44. Easy and smart stop for almost every need of a customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 15, 2021 **What do you like best about Salesforce B2C Commerce?** 1. Smart sensing - It automatically senses my needs according to my searches and shows me the exact product that can make my life easier. But still my data is secured and not shared with any other third party. 2. Easy to use - The platform is easy to use as compared to other such platform. And it's easy to navigate through the application on our own and if we still have some issue with the application, there is a huge and quick responsive community to help me out. 5 star thing 3. Customer support- It's much more effective way makes me trust this application even more. Personal experience has been superb. **What do you dislike about Salesforce B2C Commerce?** Consumes lots of internet data. Trying to sort that out with WiFi **Recommendations to others considering Salesforce B2C Commerce:** Go for it. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** It can be easily used to understand your customers better and grow your business. ### 45. Salesforce **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 04, 2021 **What do you like best about Salesforce B2C Commerce?** The volume of information available if you know how to navigate the software. The direct links to customer information is a plus as well as the linkage to other applications that help customer qualification and identification. Its ability to support all steps of the customer interaction from initial conversation to the material ordering, scheduling, customer follow up and referral opportunities is a great strength of the product. **What do you dislike about Salesforce B2C Commerce?** The screen formats are not logical and intuitive. Phraseology is confusing and inconsistent. Requiring multiple screen interface to disposition an event is cumbersome and inefficient. This should be accomplished with a single interface. Having easy access to data is only helpful if the data morphs into usable information. **Recommendations to others considering Salesforce B2C Commerce:** Test the product to be sure it fits with the information flow of your business. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Managing customer contact and scheduling. This is relatively simple, as it should be. ### 46. Salesforce experience, Configuration knowledge on B2C Commerce, B2B Commerce, Sales, Service **Rating:** 5.0/5.0 stars **Reviewed by:** Venu P. | Technical Lead, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 23, 2021 **What do you like best about Salesforce B2C Commerce?** Partner Lerner video, but Sandbox required for the practice purpose it is required to everyone **What do you dislike about Salesforce B2C Commerce?** Demo Sandbox not available, use cases required with examples **Recommendations to others considering Salesforce B2C Commerce:** Good, but compared to B2B, Sales and Service **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Less time, cost saving, Problem with we don't have sample examples ### 47. Serves well based on business requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Habeel M. | Data Quality Analyst, Architecture & Planning, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 12, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce B2C Commerce?** Ease of access and understanding Microsoft CRM but 5 times better **What do you dislike about Salesforce B2C Commerce?** There's nothing to dislike apart from timely lags **Recommendations to others considering Salesforce B2C Commerce:** Do try. This is an impressive tool that you can comfortably use **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** User Queries ### 48. Salesforce B2C commerce as the e-commerce leader for your company. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 18, 2020 **What do you like best about Salesforce B2C Commerce?** One of the most striking features that this software maintains is its incredible user interface, because its graphics are extraordinary and follow the colors indicated to the product they want to offer, either for a registration to their free basic operations, without excluding that the images it contains are spectacular, from any point of view you can see what this software is dedicated to, mentioning that its content is complete and clean, gives to understand the reviews that it filters for the users that govern in these facilities, emphasizing that it is an incredible tool for the digital market, being one of the fastest that can exist in the line and with more data about the products that are offered in these systemic routes, without mentioning its extensive list of integrations with multiple applications to improve the service that offers. **What do you dislike about Salesforce B2C Commerce?** Although it is one of the largest electronic markets that can exist in the cloud, it presents its relative system errors, or lack of integrations, to improve the performance of all users who are active on these platforms, we can report that sometimes, this system can be somewhat slow, meaning a problem for operators that every minute of their time is needed for the kind of business they do, being a factor that incompletes the performance of a particular organization, without excluding that it presents failures in their administrative controls of certain important data. **Recommendations to others considering Salesforce B2C Commerce:** Being something logical and intelligent, this software operates wonderfully if it is implemented in some integrated platform in the world of electronic commerce, because it would be an excellent investment if your company is in this situation, ensuring the success of all campaigns that make, since one of the reasons is because this system is one of the leaders according to the term based on the commercial objective, with an extensive and multiple list of individuals registered in its facilities, ensuring a majority of the margin of success in making any sale of the products that your organization acquires in particular, promoting that this software is definitely and fully recommended for companies dedicated to such economic services through the network. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** We can mention that we often use Salesforce, because it is a relatively intuitive software, and it meets our main requirements, to promote our business through e-commerce and to carry out successfully the marketing that is done in the departments dedicated to the particular matter, without excluding that this extensive system, is the leader in its terms of digital commercial condition, assuring the effectiveness and the procreation of the products that can be offered in these points based on the sales, our company depends on this software, because it guarantees and assures the constant growth of all the organization, being a total fact, characterizing it like a wonderful investment, from the enterprise point of view that we have. ### 49. Google Drive Review **Rating:** 4.5/5.0 stars **Reviewed by:** Syed S. | Tech Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 04, 2020 **What do you like best about Salesforce B2C Commerce?** 1. User friendly interface. Google Drive likewise works rapidly; as long as you have a steady web association, the cloud-based program won't slack and will stay aware of your keystrokes and snaps. You can likewise observe your all out capacity use down at the base, and there's a spot to back up your reports simply over that. 2. MS Office Compatible. You can open Microsoft documents/reports in Google Drive, and you can likewise change over your Google archives to Microsoft forms too. So you'll have the option to open and utilize these documents with no difficulty - thus can your colleagues. 3. File & Folder share with custom link. Each document and folder in Google Drive has its own sharing connection and the capacity to redo who approaches it. This permits your group to make alters if necessary and furthermore shields the record from being changed accidentally by somebody outside of your organization. 4. Store Photos/Videos/PDF/Pretension. Google Drive lets you store documents of every kind imaginable. Also, you would then be able to share these or keep them securely and secretly in your Drive; the decision is yours. Documents appended to messages can likewise be spared directly to Drive, which implies you can keep significant connections sorted out and right where you need them. 5. Global Access. 6. Much the same as with OneDrive, your Google Drive is open anyplace you have a web association. For whatever length of time that you can sign into Google, you'll have the option to get to every one of your records and documents. You can likewise adjust every one of your gadgets utilizing the Drive application, so anything you're taking a shot at in Drive on one gadget is available on every one of them. **What do you dislike about Salesforce B2C Commerce?** 1. Security Risk. While your Google Docs are encrypted, there's no additional layer of security in the event that someone gets a connect to one of your records when they shouldn't approach it. Along these lines, for instance, on the off chance that you send a connect to someone and they decide to impart it to another person, it is extremely unlikely for you to stop them. When the connection is given out, anyone with access to it can utilize it. 2. Mandatory Internet connection. Another disadvantage to Drive is that you must be connected to the web to see continuous updates. While you can work offline and without a web connection, the updates you make are only obvious on your document on whatever gadget you're utilizing at that point, as opposed to being updated on Drive and each other gadget version. So until you return to a steady web connection, you won't have the option to see any progressions your group makes to that doc or save your work for them to see either. 3. Unable to upload Large File. Once you extend 750 GB of transfers in a single day, you're consequently obstructed from including further records and must hold up one more day to do as such. This standard means both individual and group accounts. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Helping them to buy the right product for their business. In this process, I am improving my knowledge. ### 50. Complex but does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 06, 2020 **What do you like best about Salesforce B2C Commerce?** It does everything you need to do but you have to take a lot of trainings to understand what to do and how to do it. Doing the basics is easy and easy to understand. **What do you dislike about Salesforce B2C Commerce?** It's complex if you're an admin user and it takes a long time to become a super user if you're not technical. It loads very slow most of the time. I'm having that issue right now when trying to load a data extension to get info. **What problems is Salesforce B2C Commerce solving and how is that benefiting you?** Trying to segment since our brand is still a bit new to DDM. We've been trying to set up more journeys where we can since we're not dtc, but realized we can do so much either way ## Salesforce B2C Commerce Discussions - [Is Salesforce an ecommerce platform?](https://www.g2.com/discussions/is-salesforce-an-ecommerce-platform) - 1 comment - [What is b2b and b2c in Salesforce?](https://www.g2.com/discussions/salesforce-commerce-for-b2c-what-is-b2b-and-b2c-in-salesforce) - 1 comment - [What is a b2c platform?](https://www.g2.com/discussions/what-is-a-b2c-platform) - 1 comment - [What is Salesforce commerce?](https://www.g2.com/discussions/what-is-salesforce-commerce) - 1 comment - [View Salesforce B2C Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2c-commerce/reviews?page=10&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-26+09%3A07%3A18+-0500&secure%5Bsession_id%5D=6d2c9dd0-6a2b-4d08-accc-ef84d400582a&secure%5Btoken%5D=cd221afc0438ac9d67d210f8b04f595f9e1175e3c0f0056ee590678cc8857a1c&format=llm_user) ## Salesforce B2C Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection - Inventory Management - Promotions Management - Tax Management - Multi-Channel Management - Catalog Management - Gift Card Management - Refund Management - Returns Management - Order Management - Invoice Management - SEO Management - Discount Management - eCommerce Management **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration - Social Media Integration - Shipping Services Integration - Third-Party Integrations **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Customizable Templates - Embed - Email Templates **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration **Additional Functionality** - Inventory Control - AI Copilot - Reordering - Bulk Ordering - Multi-Currency - Customer Accounts - Multi-Location - Reporting & Statistics - Drag & Drop - Shopping Cart - Alerts/Notifications - Data Synchronization - Order Tracking - Email Marketing - Activity Dashboard - Loyalty Program - Multi-Channel Marketing - Templates - Customizable Templates - Inventory Tracking - Customizable Branding - CRM - Kitting - Customer Touchpoints - Customer Segmentation - Web/Mobile App Development - Product Catalog - Inventory Optimization - De-Coupled Front & Back Ends - Customer Database - Activity Tracking - Conversion Tracking - Search/Filter - Access Controls/Permissions - Barcode/Ticket Scanning - Product Configurator - Data Import/Export - Inventory Auditing - Quotes/Estimates - Customer History - Invoice Creation - For Small Businesses - Abandoned Cart Saver - Sales Trend Analysis **Additional Functionality** - Reporting & Statistics - Abandoned Cart Saver - Mobile Access - API - Customizable Branding - Multi-Language - Activity Dashboard - Multi-Currency - Payment Options - Access Controls/Permissions - Product Catalog - Credit Card Processing - AI Copilot - Customizable Reports - Data Import/Export - Generative AI - Email Marketing - Drag & Drop - Rewards Points - Customer Accounts - Customizable Fields - SSL Security - CRM **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products - Discount Management **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Retail Inventory Management - Multi-Channel Fulfillment - Returns Management - Order Processing - Order Fulfillment - Purchase Order Management - Backorder Management - Special Order Management - Payment Options - Sales Order Management - Purchase Order Management - Credit Card Processing **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B - Multi-Store - Point of Sale (POS) Integration - Social Media Integration - Mobile Commerce **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Channel Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability - Mobile Access - SEO Management - Shipping Management - Campaign Management - Catalog Management - Website Management - Promotions Management - Reviews Management - eCommerce Management - Price/Margin Management - Application Management - Product Data Management - Template Management - Multi-Channel Management - Invoice Management - Workflow Management - Warehouse Management - Sales Tax Management - Customer Management - Communication Management - Data Security ## Top Salesforce B2C Commerce Alternatives - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - 4.0/5.0 (597 reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (855 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (573 reviews)