Link copied to clipboard # SAP Commerce Cloud vs Salesforce B2C Commerce Comparison - What are their main differences? Share [ Export ](/compare/sap-commerce-cloud/salesforce-b2c-commerce/export.csv) SAP Commerce CloudSalesforce B2C Commerce[+ Add Product](#) Pricing **SAP Commerce Cloud** Free Trial No pricing available **Salesforce B2C Commerce** **Contact Us** Per Year · B2C Commerce - Growth **Contact Us** Per Year · B2C Commerce-Plus **Contact Us** Per Year · B2C Commerce - Premium **Pricing Insights** from reviews Perceived Cost **SAP Commerce Cloud** $$$$$ **Salesforce B2C Commerce** $$$$$ Average Discount **SAP Commerce Cloud** 16% **Salesforce B2C Commerce** 19%3% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **SAP Commerce Cloud** 6 months Based on 100 responses **Salesforce B2C Commerce** 6 months Based on 100 responses Return on Investment **SAP Commerce Cloud** 6 months Based on 100 responses **Salesforce B2C Commerce** 6 months Based on 100 responses ![SAP Commerce Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-commerce-cloud.svg "SAP Commerce Cloud") ![Salesforce B2C Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/c0057e64e14280fb9bd130283d103b99/salesforce-b2c-commerce.svg "Salesforce B2C Commerce") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **SAP Commerce Cloud** [ Ease of Use (29) ](https://www.g2.com/products/sap-commerce-cloud/reviews?filters%5Bsentiment_snippet%5D=1836988&qs=pros-and-cons#reviews)[ Integrations (23) ](https://www.g2.com/products/sap-commerce-cloud/reviews?filters%5Bsentiment_snippet%5D=1837637&qs=pros-and-cons#reviews)[ Expensive (24) ](https://www.g2.com/products/sap-commerce-cloud/reviews?filters%5Bsentiment_snippet%5D=1838318&qs=pros-and-cons#reviews)[ Complexity (21) ](https://www.g2.com/products/sap-commerce-cloud/reviews?filters%5Bsentiment_snippet%5D=1836005&qs=pros-and-cons#reviews) **Salesforce B2C Commerce** [ Ease of Use (72) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1806440&qs=pros-and-cons#reviews)[ Features (48) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1805250&qs=pros-and-cons#reviews)[ Complex Setup (39) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1806095&qs=pros-and-cons#reviews)[ Expensive (37) ](https://www.g2.com/products/salesforce-b2c-commerce/reviews?filters%5Bsentiment_snippet%5D=1802730&qs=pros-and-cons#reviews) Integrations **SAP Commerce Cloud** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6f7467a9095411d659210c508d7bb82a/amazon-virtual-private-cloud-amazon-vpc.jpg "Product Avatar Image") Amazon Virtual Private... ](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2124e9fcb782d77251676535eea557a6/appseccl.jpg "Product Avatar Image") AppSecCL ](https://www.g2.com/products/appseccl/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d31969d015a70a6732b2b1fd3e42c2f3/gorgias.png "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ View all ](https://www.g2.com/products/sap-commerce-cloud/integrations) **Salesforce B2C Commerce** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ede6c93edfdf1e40aa77e95f22cfdc0/cin7-core.jpg "Product Avatar Image") Cin7 Core ](https://www.g2.com/products/cin7-core/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c697348c4308e45662f69fd954993d8/docusign.png "Product Avatar Image") Docusign ](https://www.g2.com/products/docusign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cde2dc1378e0584bb1d52c7e577b0c7e/natterbox.png "Product Avatar Image") Natterbox ](https://www.g2.com/products/natterbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ View all ](https://www.g2.com/products/salesforce-b2c-commerce/integrations) Screenshots **SAP Commerce Cloud** ![SAP Commerce Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/6591/Storefront.jpeg) **Salesforce B2C Commerce** ![Salesforce B2C Commerce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/175288/b2c-device-1.png) **Ratings** from reviews Meets Requirements **SAP Commerce Cloud** **8.7** /10 Based on 246 responses **Salesforce B2C Commerce** **8.7** /10 Based on 349 responses Ease of Use **SAP Commerce Cloud** **8.1** /10 Based on 259 responses **Salesforce B2C Commerce** **8.2** /10 Based on 557 responses Ease of Setup **SAP Commerce Cloud** **7.9** /10 Based on 197 responses **Salesforce B2C Commerce** **7.9** /10 Based on 385 responses Ease of Admin **SAP Commerce Cloud** **8.2** /10 Based on 103 responses **Salesforce B2C Commerce** **8.2** /10 Based on 132 responses Quality of Support **SAP Commerce Cloud** **8.5** /10 Based on 238 responses **Salesforce B2C Commerce** **8.3** /10 Based on 329 responses Has the product been a good partner in doing business? **SAP Commerce Cloud** **8.4** /10 Based on 96 responses **Salesforce B2C Commerce** **8.6** /10 Based on 130 responses Product Direction (% positive) **SAP Commerce Cloud** **8.7** /10 Based on 233 responses **Salesforce B2C Commerce** **8.7** /10 Based on 331 responses **Features** ratings from reviews E-Commerce Platforms **8.3** /10 Based on 198 responses **8.4** /10 Based on 401 responses Omnichannel Commerce **8.8** /10 Based on 46 responses **8.4** /10 Based on 30 responses Mobile E-Commerce Not enough data **8.4** /10 Based on 29 responses E-Merchandising Not enough data **9.1** /10 Based on 25 responses Shopping Cart Not enough data **8.6** /10 Based on 29 responses Order Management **8.8** /10 Based on 83 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 21.3% Mid-Market(51-1000 emp.) 33.8% Enterprise(\> 1000 emp.) 44.9% Small-Business(50 or fewer emp.) 21.3% Mid-Market(51-1000 emp.) 33.8% Enterprise(\> 1000 emp.) 44.9% Small-Business(50 or fewer emp.) 27.1% Mid-Market(51-1000 emp.) 39.9% Enterprise(\> 1000 emp.) 33.0% Small-Business(50 or fewer emp.) 27.1% Mid-Market(51-1000 emp.) 39.9% Enterprise(\> 1000 emp.) 33.0% **Reviewers' Industry** [![SAP Commerce Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/b0844d5fcc6ad47046cbf81bed040395/sap-commerce-cloud.svg "SAP Commerce Cloud")](https://www.g2.com/products/sap-commerce-cloud/reviews) SAP Commerce Cloud Information Technology and Services 15.0% Computer Software 8.0% Retail 7.7% Accounting 4.9% Marketing and Advertising 4.2% Other 60.1% [![Salesforce B2C Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/c0057e64e14280fb9bd130283d103b99/salesforce-b2c-commerce.svg "Salesforce B2C Commerce")](https://www.g2.com/products/salesforce-b2c-commerce/reviews) Salesforce B2C Commerce Retail 12.6% Information Technology and Services 10.4% Computer Software 7.2% Apparel & Fashion 5.3% Accounting 4.2% Other 60.3% Alternatives **SAP Commerce Cloud Alternatives** ![Shopify Plus](https://images.g2crowd.com/uploads/product/hd_favicon/fcdd25678a56ddde6ecef634ec61af75/shopify-plus.svg "Shopify Plus") [ Shopify Plus ](/products/shopify-plus/reviews) ![BigCommerce](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "BigCommerce") [ BigCommerce ](/products/bigcommerce/reviews) ![Salesforce B2B Commerce](https://images.g2crowd.com/uploads/product/hd_favicon/faf72291f2b3105983b24a5b0bc6543d/salesforce-b2b-commerce.svg "Salesforce B2B Commerce") [ Salesforce B2B Commerce ](/products/salesforce-b2b-commerce/reviews) ![Magento Open Source](https://images.g2crowd.com/uploads/product/hd_favicon/5757bf9a9fcd66f1549eccbd4de55394/magento-open-source.svg "Magento Open Source") [ Magento OS ](/products/magento-open-source/reviews) **Salesforce B2C Commerce Alternatives** ![Adobe Commerce (formerly Magento Commerce)](https://images.g2crowd.com/uploads/product/hd_favicon/d05e573f5a86935da5bdf3ce23fd5ac5/adobe-commerce-formerly-magento-commerce.svg "Adobe Commerce (formerly Magento Commerce)") [ Adobe Commerce (formerly... ](/products/adobe-commerce-formerly-magento-commerce/reviews) ![Shopify Plus](https://images.g2crowd.com/uploads/product/hd_favicon/fcdd25678a56ddde6ecef634ec61af75/shopify-plus.svg "Shopify Plus") [ Shopify Plus ](/products/shopify-plus/reviews) ![BigCommerce](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "BigCommerce") [ BigCommerce ](/products/bigcommerce/reviews) ![Magento Open Source](https://images.g2crowd.com/uploads/product/hd_favicon/5757bf9a9fcd66f1549eccbd4de55394/magento-open-source.svg "Magento Open Source") [ Magento OS ](/products/magento-open-source/reviews) ## SAP Commerce Cloud vs Salesforce B2C Commerce FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Salesforce B2C Commerce vs SAP Commerce Cloud? Salesforce B2C Commerce and SAP Commerce Cloud are both rated 4.3/5 by G2 reviewers, but Salesforce B2C Commerce is most often cited for its ease of use and integration with the Salesforce ecosystem, while SAP Commerce Cloud is highlighted for its flexibility and deep B2B capabilities. | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | | --- | --- | | 4.3/5 (593 reviews) | 4.3/5 (334 reviews) | | Mid-Market | Enterprise | | 7.9 | 7.9 | | 8.3 | 8.5 | | Ease of Use (52 all-time mentions) | Flexibility and B2B (16 all-time mentions for B2B, 15 for Flexibility) | ### How do the pricing models of Salesforce B2C Commerce and SAP Commerce Cloud compare? G2 reviewers rate Salesforce B2C Commerce and SAP Commerce Cloud at parity for price/cost satisfaction, with both products receiving similar feedback on value and cost. - **Salesforce B2C Commerce:** In recent reviews, many cite the platform as expensive, with costs escalating quickly as business grows, and note that the value is best realized at enterprise scale. - **SAP Commerce Cloud:** Reviewers frequently mention high licensing and total cost of ownership, stating it is difficult to justify unless for large enterprises, and that the pricing is not friendly for smaller companies. - **Switching reasons:** Reviewers switching away from either platform most often cite high cost and complexity as primary reasons for considering alternatives. ### What are the best alternatives to Salesforce B2C Commerce and SAP Commerce Cloud? The top three alternatives to Salesforce B2C Commerce and SAP Commerce Cloud are Shopify Plus, Adobe Commerce (formerly Magento Commerce), and BigCommerce. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) | 4.3/5 (593) | Mid-Market | Expensive for smaller businesses, value at enterprise scale | Ease of Use (52 all-time mentions) | | [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) | 4.3/5 (334) | Enterprise | High total cost, best for large enterprises | Flexibility and B2B (16 all-time mentions for B2B, 15 for Flexibility) | | [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) | 4.4/5 (872) | Small-Business | — | Ease of Use and Fast Implementation | | [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) | 4.0/5 (623) | Small-Business | — | Customizability and Feature Depth | | [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) | 4.2/5 (580) | Small-Business | — | Scalability and Integration Options | ### Which E-Commerce Platforms features should I prioritize when comparing Salesforce B2C Commerce and SAP Commerce Cloud? Buyers comparing Salesforce B2C Commerce and SAP Commerce Cloud should prioritize ease of use, integration capabilities, personalization, B2B features, and scalability. - **Ease of Use:** Salesforce B2C Commerce (52 all-time mentions), SAP Commerce Cloud (29 all-time mentions) - **Integration Capabilities:** Salesforce B2C Commerce (35 all-time mentions), SAP Commerce Cloud (23 all-time mentions) - **Personalization:** Salesforce B2C Commerce (29 all-time mentions), SAP Commerce Cloud (—) - **B2B Features:** SAP Commerce Cloud (16 all-time mentions for B2B, 11 for B2B Sales), Salesforce B2C Commerce (—) - **Scalability:** SAP Commerce Cloud (12 all-time mentions), Salesforce B2C Commerce (—) ### What are the pros and cons of Salesforce B2C Commerce vs SAP Commerce Cloud? Salesforce B2C Commerce is most often praised for its ease of use and integration, while SAP Commerce Cloud is highlighted for its flexibility and B2B capabilities. - **Salesforce B2C Commerce strengths:** Ease of Use (52 all-time mentions), Features (35), Integrations (35), Personalization (29), Reliability (24), Customer Experience (23), Flexibility (18) - **Salesforce B2C Commerce trade-offs:** Complex Setup (33), Expensive (32), Complexity (26), Difficult Setup (22), Complex Implementation (21), Difficult Customization (18) - **SAP Commerce Cloud strengths:** Flexibility (15), B2B (16), Customization (15), ERP Integration (15), Scalability (12), Reliability (13) - **SAP Commerce Cloud trade-offs:** Expensive (24), Complexity (21), Difficult Learning (18), Learning Curve (18), Complex Implementation (17), Difficult Customization (12), Complex Setup (11) ### Is Salesforce B2C Commerce or SAP Commerce Cloud better for small businesses? Shopify Plus is the better fit for small businesses, as Salesforce B2C Commerce and SAP Commerce Cloud are both most commonly used by mid-market and enterprise segments. - **Salesforce B2C Commerce:** Largest segment is Mid-Market; reviewers note the platform is expensive and complex for small businesses, with value realized primarily at enterprise scale. - **SAP Commerce Cloud:** Largest segment is Enterprise; reviewers consistently state the platform is best suited for large enterprises due to high cost and complexity, and not friendly for small businesses. ### Which E-Commerce Platforms platform has better integrations? Salesforce B2C Commerce and SAP Commerce Cloud are both highly rated for integrations, with reviewers citing strong integration capabilities for each platform. - **Salesforce B2C Commerce:** Integrations cited in 35 all-time reviews, with frequent mentions of integration with the broader Salesforce ecosystem, Marketing Cloud, Service Cloud, and CRM. - **SAP Commerce Cloud:** Integrations cited in 23 all-time reviews, with strong mentions of ERP integration, CRM, and third-party systems, especially within the SAP ecosystem. ### How do Salesforce B2C Commerce and SAP Commerce Cloud compare on customer support? SAP Commerce Cloud scores slightly higher on Quality of Support (8.5 vs 8.3), but the difference is below the materiality threshold, indicating near-parity in reviewer satisfaction. - **Salesforce B2C Commerce:** Reviewers describe support as generally good, with some citing slow response times and a need for more practical documentation and onboarding resources. - **SAP Commerce Cloud:** Reviewers highlight comprehensive support resources and onboarding documentation, but note that resolving highly technical issues can sometimes take longer depending on implementation complexity. ### Which is easier to implement, Salesforce B2C Commerce or SAP Commerce Cloud? Salesforce B2C Commerce and SAP Commerce Cloud are rated equally on Ease of Setup (7.9 each), indicating parity in implementation experience. - **Salesforce B2C Commerce:** Reviewers frequently mention a steep learning curve, complex onboarding, and the need for specialized expertise, but also note that setup becomes easier with experience and strong documentation. - **SAP Commerce Cloud:** Reviewers cite a steep learning curve, complex configuration, and the need for experienced developers, but also mention that once set up, the platform is powerful and scalable for complex operations. ### Which product has better B2B? SAP Commerce Cloud is more frequently cited for B2B capabilities, with 16 all-time mentions for B2B and 11 for B2B Sales, while Salesforce B2C Commerce is not cited for B2B in the data provided. - **Salesforce B2C Commerce:** No all-time B2B mention count or feature difference cited. - **SAP Commerce Cloud:** B2B (16 all-time mentions), B2B Sales (11 all-time mentions), and frequent reviewer praise for handling complex B2B workflows and integrations.