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Compare SAP Commerce Cloud and Salesforce Commerce for B2C 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Mid-Market (40.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
SAP Commerce Cloud
Star Rating
(288)4.3 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Commerce CloudSalesforce Commerce for B2C
Star Rating
(566)4.3 out of 5
Market Segments
Mid-Market (40.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Commerce for B2C and SAP Commerce Cloud have a solid star rating of 4.3, indicating a high level of satisfaction among users. However, Salesforce is more popular among mid-market businesses, while SAP is favored by enterprise-level users.
- Reviewers mention that Salesforce Commerce for B2C excels in ease of use with a score of 8.2, which is crucial for teams looking to quickly adopt the platform. In contrast, SAP Commerce Cloud also scores 8.2, but users note that its setup process is slightly easier, scoring 8.0 compared to Salesforce's 7.8.
- G2 users highlight the quality of support as a strong point for SAP Commerce Cloud, which received a score of 8.6, compared to Salesforce's 8.3. Reviewers appreciate the responsiveness and helpfulness of SAP's support team, which can be a deciding factor for businesses needing reliable assistance.
- Users on G2 report that SAP Commerce Cloud shines in reporting and analytics, scoring 8.9, while Salesforce Commerce for B2C scores 8.6. Reviewers mention that the advanced analytics features in SAP provide deeper insights into customer behavior, which is essential for data-driven decision-making.
- Reviewers mention that both platforms offer strong customization options, with SAP Commerce Cloud slightly ahead at 8.5 compared to Salesforce's 8.4. Users appreciate the flexibility in tailoring the user experience and product offerings to meet specific business needs.
- Users say that Salesforce Commerce for B2C has a robust set of features for promotions and discounts, scoring 8.0, but SAP Commerce Cloud edges out with a score of 8.1. Reviewers note that SAP's promotional tools are more intuitive and easier to manage, which can enhance marketing efforts.
Pricing
Entry-Level Pricing
SAP Commerce Cloud
No pricing availableSalesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
SAP Commerce Cloud
Free Trial is available
Salesforce Commerce for B2C
No trial information availableRatings
Meets Requirements
8.7
212
8.6
340
Ease of Use
8.1
220
8.2
439
Ease of Setup
7.9
159
7.9
266
Ease of Admin
8.2
94
8.1
132
Quality of Support
8.6
203
8.3
321
Has the product been a good partner in doing business?
8.4
87
8.6
130
Product Direction (% positive)
8.9
205
8.6
324
Features by Category
Design
Not enough data
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Personalization
Not enough data
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Analysis
Not enough data
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Merchandising
Not enough data
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Analytics
Not enough data
9.2
22
Not enough data
9.2
22
Administration
Not enough data
9.2
21
Not enough data
9.0
21
Administration
Not enough data
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Integrations
Not enough data
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Cart Management
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Order Entry
8.8
69
Not enough data
9.0
69
Not enough data
8.8
68
Not enough data
Order Tracking
8.9
70
Not enough data
8.9
71
Not enough data
8.7
67
Not enough data
Inventory Management
8.9
70
Not enough data
8.9
66
Not enough data
8.8
67
Not enough data
Customer Management
9.0
68
Not enough data
8.9
67
Not enough data
8.7
68
Not enough data
Subscription Management
8.7
68
Not enough data
8.9
66
Not enough data
8.7
68
Not enough data
9.1
66
Not enough data
Agentic AI - Order Management
9.2
6
Not enough data
8.1
6
Not enough data
Headless Commerce
8.3
80
8.2
98
8.4
83
8.5
101
8.3
82
8.4
98
8.5
86
8.4
103
8.5
86
8.4
101
Generative AI
8.1
33
8.1
83
8.0
33
8.0
87
Agentic AI - E-Commerce Platforms
8.3
20
8.7
19
8.4
20
8.2
19
8.1
20
8.4
19
7.6
20
8.4
19
7.8
20
8.5
19
7.8
20
8.5
19
Merchandising/Marketing
8.1
105
8.2
216
8.3
131
8.3
162
8.1
132
|
Verified
8.2
230
8.1
130
|
Verified
8.0
223
8.0
125
7.7
210
8.0
127
|
Verified
8.0
209
8.3
105
8.1
205
Product Catalog
8.3
130
8.4
217
8.2
127
|
Verified
8.2
217
8.3
129
|
Verified
8.2
225
8.3
114
|
Verified
8.2
197
Order Process
8.5
133
|
Verified
8.3
218
8.5
126
|
Verified
8.1
214
8.1
125
|
Verified
8.3
211
8.5
125
|
Verified
8.3
215
8.5
131
8.2
217
8.0
118
|
Verified
7.9
204
8.4
126
8.2
206
8.4
116
8.1
189
Multi-Channel Support
8.3
126
8.3
202
7.9
122
|
Verified
8.2
205
8.1
119
|
Verified
8.3
189
8.4
124
|
Verified
8.2
208
8.2
118
|
Verified
8.0
194
7.9
95
8.1
135
8.5
125
|
Verified
8.2
183
Platform
8.5
122
|
Verified
8.2
199
8.3
126
|
Verified
8.2
215
8.2
125
|
Verified
8.3
202
8.4
128
|
Verified
8.4
217
8.3
121
8.2
221
8.7
123
|
Verified
8.6
210
8.5
119
|
Verified
8.6
198
8.6
125
|
Verified
8.5
202
8.2
122
|
Verified
8.3
188
8.5
117
|
Verified
8.5
184
8.3
123
|
Verified
8.4
195
8.5
124
|
Verified
8.5
216
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Reporting
8.9
40
8.6
28
8.7
40
8.5
28
Omnichannel Features
8.8
40
8.0
27
8.6
34
8.0
27
8.9
38
8.2
26
9.0
35
8.6
27
8.6
36
8.6
27
8.7
39
8.6
28
8.6
38
8.3
27
Categories
Categories
Shared Categories
SAP Commerce Cloud and Salesforce Commerce for B2C are categorized as E-Commerce Platforms and Omnichannel Commerce
Reviews
Reviewers' Company Size
SAP Commerce Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
9.3%
Retail
7.3%
Accounting
4.9%
Marketing and Advertising
4.5%
Other
57.1%
Retail
12.6%
Information Technology and Services
10.9%
Computer Software
8.0%
Apparel & Fashion
5.7%
Consumer Goods
4.4%
Other
58.3%
Alternatives
Discussions
What is SAP Commerce Cloud?
2 Comments
AK
SAP Commerce Cloud is SAP 's another mind blowing application or version which helps the e commerce business to run there accounting activities effectively...Read more
What is SAP Commerce Cloud used for?
1 Comment
FM
SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:
Online Marketplace:
An online marketplace is a...Read more
SAP Commerce Cloud has no more discussions with answers
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
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