RUN Powered by ADP Reviews & Product Details

ADP makes the phrase "nothing is impossible" a reality! My vacation could have been ruined, but ADP fixed everything in less than 30 minutes so I could enjoy the rest of my time off to truly RELAX! Review collected by and hosted on G2.com.

When asked what I dislike about ADP, I honestly was unable to come up with a single reason to dislike the services. Every time I have had an issue or concern, ADP customer support was there in minutes fixing it with me. Review collected by and hosted on G2.com.

I love how simple RUN Powered by ADP is to use. I can pull reports in a few clicks, and I can barely think of a time I’ve had technical issues. The menu graphics help me find links quickly, and the home page has most of the links I need. Adding and removing employees is simple, and these features take a lot of the thought process out so I can complete important tasks in a fraction of the time. I can verify payroll, pull reports, and check charge details against our account and books in QuickBooks. It feels set up with the user in mind. The initial setup was very simple, and when I have questions, wait times are minimal and support is easy to understand, warm, and efficient. If I’m confused about employment length or verifying fees, support is easy to access and problems are solved quickly. Review collected by and hosted on G2.com.

I don't really have any improvements to offer. Maybe on reporting, when documents are all attached to a single payroll, there is a window where that could be a little more clear. Review collected by and hosted on G2.com.

I use RUN Powered by ADP for payroll and benefits. It helps me calculate payroll and keep track of employee info in one place. What I like most is that I can get almost every report I might need in just a few minutes. I use the employee lists and wage reports the most. The employee reports help us keep track of contact info and benefits enrollment. My accountant also uses it to incorporate info for QuickBooks. We switched from Paychex, which was too cumbersome and expensive. The initial setup was not perfect but not terrible. Review collected by and hosted on G2.com.

Would like a little more flexible submission timeline. Workers Comp has been a bit of an issue with premium payments. Get the run around when trying to straighten out payments after audit. Would also like to see more templates available. Review collected by and hosted on G2.com.

It’s very easy to use and truly user-friendly. The customer service is exceptional. When we switched to ADP, the setup process went smoothly, and the pricing was much better than any other payroll service we considered. I also find the chat AI easy to work with whenever I run into an issue. Review collected by and hosted on G2.com.

I don’t really have any downsides to my use of RUN. If I had to point to one thing, it would be that as both an employee and an administrator, I can’t use my phone number for my own personal account. Review collected by and hosted on G2.com.

The platform is user-friendly and easy to navigate, well-organized, and easy to navigate, whether using PC or the mobile app. Both options provide a smooth and convenient experience, making it simple to access information and complete tasks with any difficulties. Review collected by and hosted on G2.com.

There is always room for improvement, particularly in making reports easier to access, view and navigate. It would also be helpful to have more streamlined way to mover between different sections of the platform, for example accessing additional services such as the 401(k) retirement plan. Review collected by and hosted on G2.com.

I find RUN Powered by ADP intuitive and easy to navigate and set up. Payroll and timekeeping are combined, so I don’t have to enter the hours in another platform. I like that information, including reporting details, is well categorized and available on the site. I use the reporting, invoice and billing reviews, payroll services, timekeeping, and time cards. When I need help, I can find information to resolve issues, call the available phone numbers, or use chat. I also had representatives and customer service available to support me during setup. Review collected by and hosted on G2.com.

I find it a little bit hard to customize a report when I want to see specific items. Maybe there is a way, but I'm having a difficult time with it. A video or step-by-step process showing how to grab fields and build customized reports would help; it may just be a me thing. Review collected by and hosted on G2.com.

I have peace of mind every month that payroll is done right with RUN Powered by ADP. I can always get help from a live agent when I need it. It helps us stay up to date with changing payroll laws, and the reports I give the bookkeeper are accurate and easy to interpret. The initial setup was very easy. Review collected by and hosted on G2.com.

The only problem I have with RUN Powered by ADP is that sometimes our pay periods don’t match theirs. When I run an off-cycle payroll, I end up missing the preprogrammed earnings and deductions. I wish I could easily change the days included in each payroll, because some months our paystub dates don’t match the actual days we’ve paid for. Review collected by and hosted on G2.com.

I like the fact that the ADP agents are very knowledgeable and helpful, and they never rush me off the phone. They seem willing to go the extra mile, including doing some work behind the scenes and then getting back to me later. Their platform is also user-friendly. Overall, they seem to listen to customer input and make updates to their website often. Review collected by and hosted on G2.com.

The only complaint I've ever had about ADP has since been addressed. During Covid and shortly after it was very difficult to get in touch with them often holding 45 minutes to an hour, but like I said that's been rectified and I honestly don't have complaints. Review collected by and hosted on G2.com.

I love the amazing features of RUN Powered by ADP, especially their outstanding customer service. When I call in, the representatives know all about the product and explain everything step by step, which is super helpful. Once, we made an error on withholding for an employee, and they caught it and corrected it, making the process seamless. Another feature I appreciate is the screen share option. While talking to a rep, they can see what we're doing and guide us through, which is absolutely wonderful. I find the product to be really lovely and perfect for our needs. Review collected by and hosted on G2.com.

Nothing, everything especially the chat service works very well. every representative that I have had a chat session with was very knowledgeable about the payroll services and how to navigate the screens with me. Review collected by and hosted on G2.com.

Ease of use and reporting are what stand out most for our tax, accounting, and bookkeeping practice. The interface feels intuitive, so onboarding contractors and employees, running payroll, and pulling reports are all straightforward without a steep learning curve. The reporting tools, in particular, make it simple to get the data we need quickly—whether it’s for our own records or for clients. When we’ve had questions, support has also been fast and knowledgeable. For example, we recently needed help setting up a work location for a remote contractor, and the rep handled it quickly with no runaround. Overall, that mix of usability, strong reporting, and responsive support makes RUN a dependable day-to-day tool. Review collected by and hosted on G2.com.

The reporting features are powerful, but they do come with a bit of a learning curve. With so many report options available, it often takes some trial and error to pinpoint the exact report you need for a specific purpose. There are also certain setup or configuration tasks that aren’t fully self-service and require reaching out to ADP support to get them completed. That said, this is eased by how simple it is to connect with a real person by phone or chat when needed, so even when something requires extra assistance, it usually doesn’t take long to resolve. Review collected by and hosted on G2.com.